Customer Ratings & Reviews
- Model:
- RF27T5201SG/AA
- SKU:
- 6401608
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers enjoy the ample space, large size, and quiet operation of this 27 cu. ft. French door refrigerator. Many appreciate its sleek design and ease of use, along with features like fingerprint resistance and effective cooling. However, some customers have experienced issues with the ice maker and reported concerns about the refrigerator's long-term reliability. A few also mentioned limitations in shelf adjustability and some instances of door-related problems.
This summary was generated by AI based on customer reviews.
VERY PLEASED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.delivery drives where cery professionals and helpful
I would recommend this to a friendRefrigerator review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We really liked the refrigerator at first sight. At the time for delivery the delivery people only delivered a freezer and not the refrigerator. Which both items were to be delivered the same day. The following day then the refrigerator was finally delivered later that day refrigerator was making a weird noise. Couple of days later we noticed refrigerator stopped cooling. Had to go back to purchase another one. Which should arrive until December 16th. Let see how that one turns out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We completely understand what you are going through with your fridge. We are here to assist you with it.
We recommend checking the resources below for the steps to check when the refrigerator is not cooling and to determine the noise coming from your fridge. Please watch the video and kindly click on the embedded words for additional information.
Refrigerator, Freezer, or FlexZone is not cooling enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001029/
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you need support in the future, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1146545552), and it will help our team pull up your information.
^Rodel
Samsung refrigerator
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like my choice in picking this refrigerator it as some bells and whistles that you have to get use to and learn how to work but i do love it
I would recommend this to a friendGreat buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We got this for my 87 years young mother for Christmas and she LOVES it! I am glad we decided to go with this model instead it fits perfectly.
I would recommend this to a friendworks gr8. never disappointed
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works gr8. never disappointed. bought this back in 2021 no complaints sofar.
I would recommend this to a friend- Cons mentioned:Ice maker
Samsung Refrigerate
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is horrible, the ice maker does not work , there are known for problems and continue to sell them
No, I would not recommend this to a friend Samsung 27 cu ft Refrigerator
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator works great and is very stylish and modern looking. the delivery and installation were done without a hitch, no problems.
I would recommend this to a friendGreat appliance.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is terrific. Easy hook-up and factory settings made initial use easy. A lot of room inside and ice maker is very productive.
I would recommend this to a friendExcellent Fridge
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Classy looking and great quality! This fridge is a stunner. It also functions very well. Talk about price and value. This one has both!
I would recommend this to a friendGreat deal at Best Buy Outlet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.got this fridge from best buy outlet. such a great deal and samsung brand.
I would recommend this to a friendLove it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it... I am very pleased with how well I can organize my items and see everything. Nothing gets lost in the back.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Loveit, I am glad to see that you re having a great experience with your Samsung Refrigerator. We are happy to have you in our family and thank you for choosing our brand in your home. ^Brad
Great Quality Fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dark grey stainless steel color brings uniqueness to my kitchen. I love this product even though the ice dispenses slow.
I would recommend this to a friend- Pros mentioned:Space
Very spacious easy to find stuff
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best fridge we have ever had. I was not sure at first I kinda thought the French doors freezer on the bottom would be a pain but I was totally wrong it seems to have more useable space than any others we have had and so far drawers work great. Everything seems to be where I can find it and get it out easy
I would recommend this to a friend My pouzou
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enough drawers, specious. But the top shelf can't fit 1 gallon of milk standing
I would recommend this to a friendGreat fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator works great but the workers left a big dent in our newly renovated wall.
I would recommend this to a friendLove the space
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful fridge and it wasn’t super expensive! The best part is having the whole bottom half as a freezer
I would recommend this to a friend- Cons mentioned:Ice maker
Ice Maker Failures Are Very Real
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away. I never write one star reviews but this thing is not acceptable. The refrigerator looks nice and seems to have a good build quality, but the ice maker failed within a year and a half of purchase. We've tried resetting it, cleaning it out, restarting it, etc. It always forms too much excess ice and has stopped working entirely regardless. Ice makers are not covered under geek squad protection, as they are considered "accessories" to the fridge and not the fridge itself. This is a common problem with Samsung fridges. Please do yourself a favor and look elsewhere.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SweetPigeon
We appreciate your patience in dealing with the situation you're having right now with your 27 cu. ft. Large Capacity 3-Door French Door Refrigerator with External Water & Ice Dispenser. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.
Here are some links for more details to help you maximize the appliance's potential.
Samsung ice maker makes too much ice
https://www.samsung.com/us/support/troubleshooting/TSG01203469/
I highly recommend visiting this link for the reference guide:
Test or reset your Samsung ice maker https://www.samsung.com/us/support/troubleshooting/TSG01207806/
How to maintain the ice maker
https://www.youtube.com/watch?v=EsbHtpc1ak4
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF27T5201SR/AA
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144624408
Have a great day.
^Charles
Ms
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The seller is very attentive and the shipping is very kind.
I would recommend this to a friendDelivery damaged
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Fridge but it came in damaged. Installation caused damage to staircase as wells however the fridge is excellent.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
We know how disappointing it is to receive a damaged product. Let us assist you.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Excellent Refrigerator and service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast friendly professional installation. Easy to order online with necessary attachments suggestions.
I would recommend this to a friend