Customer Ratings & Reviews
- Model:
- RF27T5201SG/AA
- SKU:
- 6401608
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers enjoy the ample space, large size, and quiet operation of this 27 cu. ft. French door refrigerator. Many appreciate its sleek design and ease of use, along with features like fingerprint resistance and effective cooling. However, some customers have experienced issues with the ice maker and reported concerns about the refrigerator's long-term reliability. A few also mentioned limitations in shelf adjustability and some instances of door-related problems.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Space
Great fridge!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very spascious inside only complaint is having to open both doors for the drawer to open. I was used to small drawers.
I would recommend this to a friend Wonderful product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful product, nothing to complain about. I will definitely recommend
I would recommend this to a friendNew Samsung refrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new Samsung Refrigerator. Looks beautiful in Black stainless steel
I would recommend this to a friendCannot change settings.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had our refrigerator delivered on 6/5/20. It is my first French door refrigerator. The installers hauled our old refrigerator and hooked up the new one in minutes. We were told that it will take 24hours to reach the correct temperature. The next day it tried to change the settings and could not. The settings panel is located inside on the right side. Called Samsung. Samsung had me turn the circuit breaker off for 60 secs. I was able to make changes after that. A little while later I tried and again could not make ANY changes. I should not have to continue to turn the circuit breaker on and off to make simple setting changes. For that I am giving this 2 stars.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Stefnee! It sounds like the child lock on the control panel might be engaged. This link (https://bit.ly/31QBpo0) can walk you through what to check. ^Jecca
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is a great quality fridge that delivered in every expectation
I would recommend this to a friendRefrigerator purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good service and fast, the person that assist me very accommodating
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Excellent, congratulations on your new Samsung refrigerator and appreciate you pausing your day to share your customer experience. We are ecstatic to see that you are happy with your new machine. We thank you for choosing Samsung in your family's home and welcome you to our family. ^Brad
Samsung Refrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super spacious! Highly recommend! Shipping was quick!
I would recommend this to a friendSamsung Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator. Nice looking style. Really like the Black Stainless look.
I would recommend this to a friendBeautiful
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve satisfied with my refrigerator and I was very pleased with the service I was given.
I would recommend this to a friendSamsung refrigerator
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Met or exceeded all expectations. I would definitely recommend this to a friend.
I would recommend this to a friendSamsung Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the new fridge, nice features, enjoy the water dispenser and ice maker
I would recommend this to a friendRefrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The store have alot choices of refrigerators, friendly people.
I would recommend this to a friend- Cons mentioned:Ice maker
Poorly Engineered Ice Maker
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker worked great for 1 year. Since then it ices up and becomes unusable. Takes hours to remove the ice (using hot water or air), then day to make ice again. Samsung is aware of the problem Since 2015 on similar models, haven't engineered a solution.. class action filed 2017. Avoid Samsung models with the ice maker not in the freezer section.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with the ice maker in your refrigerator as it ices up and takes hours to remove the ice. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001012/ to guide you on the issue. Just click on "Ice bucket is stuck or has a block of ice" for the troubleshooting steps.
I also recommend watching the video on this link https://www.youtube.com/watch?v=EsbHtpc1ak4 on how to maintain the ice maker in your refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144474694.
-Noraina
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stylish. Energy efficient. Storage capacity is great.
I would recommend this to a friendLove my new refrigerator.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's so much easier for me to use the freezer. Thank you for your wonderful product.
I would recommend this to a friendRefrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new refrigerator. I only wish it been delivered earlier
I would recommend this to a friendEasy delivery and install
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived on time with no dings or scratches. The installation was quick.
I would recommend this to a friendVery Happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with my purchase of washer, dryer & fridge
I would recommend this to a friendHansil fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent customer service at Best Buy. The fridge is working great
I would recommend this to a friendrefridgerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BB followed through with what they promised delivery men were great thank you
I would recommend this to a friend