Customer Ratings & Reviews
- Model:
- RF27T5201SG/AA
- SKU:
- 6401608
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers enjoy the ample space, large size, and quiet operation of this 27 cu. ft. French door refrigerator. Many appreciate its sleek design and ease of use, along with features like fingerprint resistance and effective cooling. However, some customers have experienced issues with the ice maker and reported concerns about the refrigerator's long-term reliability. A few also mentioned limitations in shelf adjustability and some instances of door-related problems.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Space
Samsung
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We really love our new Samsung refrigerator. Spacious and convenient see thru drawers to spot that item without opening every drawer.
I would recommend this to a friend Great refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator our family loves it all great looking
I would recommend this to a friendLots of space
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good and works great. Would definitely recommend.
I would recommend this to a friendFridge is great; the delivery experience was awful
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While we like the Samsung fridge, the delivery experience with Best Buy was abysmal. Took 5 times of us setting aside a 6-hour window before it was done right. The first appointment was cancelled late evening before scheduled delivery. The second try the BB folks delivered a scratch-and-dent fridge - not what we paid for. The third try we received a slightly less scratched fridge, but still not acceptable. The delivery crew for this call was extremely rude and unhelpful. The fourth attempt got rescheduled - we only found out because we called the evening before scheduled deliver since we hadn't received a reminder e-mail. Otherwise we would have just sat there waiting for the delivery all day. On the fifth attempt we received good product and the delivery crew was very helpful - but this was over a month after the initially scheduled delivery. And the reason we went with BB in the first place was that the other vendor we worked with, who had a much better price, was going to take 4 weeks. This is no way to do business - I certainly would have expected Best Buy to at least offer some sort of concession after all this. A few hundred dollars off or a product upgrade. But no - apparently BB's perception is that our time is a lot less valuable than theirs. Very disappointed in BB.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there! Now that you have the refrigerator, we hope that you have a great experience with it for a very long time. ^Jecca
- Cons mentioned:Ice maker
Horrible
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My ice maker stopped working after 1 1/2 years. Best Buy service is horrible. I am a Total tech member AND bought the warranty and they won’t send anyone out. Never buy another appliance from Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand your disappointment with the ice maker no longer working, SoniaP. Let us help.
Here are the resources to help with the ice maker that is not functioning correctly. Click the bullet point of the same experience you're having with the ice maker to troubleshoot it on the first link and watch the full video of the second link.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice maker is not working properly:
https://www.youtube.com/watch?v=rArwTN_yhCc
Lastly, the video link below has information about maintaining the ice maker, which we recommend checking, too. You may watch the entirety of the video.
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146825784) to help our team pull up your information when you message us.
Thank you.
-Angelica
Great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent and great I like Samsung is the best item
I would recommend this to a friendnice fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very nice fridge great ice maker keeps up with the crew
I would recommend this to a friend- Cons mentioned:Door
Door close issue
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I I have not had a good experience with this model. The door did not close properly. I went to the store and changed to a superior model
No, I would not recommend this to a friend Great fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after taking forever to arrive and no information on the website about it not coming with the needed wires to work.... it is pretty good. Pain in the rear to clean and take out the shelves.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I understand you are having issues with removing shelves from your new Samsung Refrigerator. I have some information on how to do so below:
https://www.samsung.com/us/support/answer/ANS00063107/
Thank you for choosing Samsung. ^Brad
Love this fridge!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Such a pretty color and addition to our kitchen!!!
I would recommend this to a friendExcellent selection
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Service and selections were excellent.will visit again
I would recommend this to a friendDark
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine Dark inside could use more lighting. If top shelf is full the light is blocked. Could also use light buy the water dispenser.
I would recommend this to a friendBrand response from Samsung
Posted .Hi DOUG!
Thank you for reaching out to us. I see you have some concerns with the Samsung - 27 cu. ft. Large Capacity 3-Door French Door Refrigerator with External Water & Ice Dispenser - Stainless steel. I sincerely apologize for the inconvenience if there is no light inside your Samsung Refrigerator. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link about "Samsung Refrigerator Lights Do Not Turn On": https://www.samsung.com/us/support/troubleshooting/TSG01109322/.
You may refer to the user manual about "Sabbath Mode" on page 41: https://downloadcenter.samsung.com/content/UM/202101/20210114185852082/FDR_RF6000T_DA68-04012A-02_EN-MES-CFR.pdf.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144624934
Have a great day.
Melardo
Great
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and as always the experience was wonderful
I would recommend this to a friendFridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just what we were looking for. Thank you would buy again
I would recommend this to a friendSo much space
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love our new refrigerator Would highly recommend it
I would recommend this to a friendGreat product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great love it the refrigerator recommended to others
I would recommend this to a friendSpacious and comfortable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality, very satisfied with its operation.
I would recommend this to a friendPerfect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered Online. Received Quickly. Delivery Was Great!
I would recommend this to a friendE
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator working perfect ok Excellent refrigerator
I would recommend this to a friendFridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The unit is nice but the ice gasket is bad. Maybe was put together wrong/bad ? Been trying to get a hold of someone for a week to get it repaired. But seems to work good otherwise.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Refrigerator ice maker. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142541675. We thank you for being a part of the Samsung family. ^Brad