Customer Ratings & Reviews
- Model:
- RF27T5201SG/AA
- SKU:
- 6401608
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers enjoy the ample space, large size, and quiet operation of this 27 cu. ft. French door refrigerator. Many appreciate its sleek design and ease of use, along with features like fingerprint resistance and effective cooling. However, some customers have experienced issues with the ice maker and reported concerns about the refrigerator's long-term reliability. A few also mentioned limitations in shelf adjustability and some instances of door-related problems.
This summary was generated by AI based on customer reviews.
Terrible appliance/Terrible manufacturer
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not waste your money. I bought this refrigerator the minute of Jan, and by the first of May it was no longer working. Started with the freezer saying the internal temperature was 0 but my food was thawing. Tried adjusting it colder, didn’t change anything. Called Samsung and did their troubleshooting steps and it made it worse. After this my refrigerator portion wouldn’t hold a temperature, but again the internal reading said it was 37. I have spent almost 3 weeks fighting with Samsung to get a refund and accommodation for the food I lost in this process. It’s not worth the headache.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JessicaS,
Having a refrigerator is essential for storing food items like meat. Let us help you with the fridge.
Here is a link to help you with the refrigerator. Please watch the full video, follow the steps and click the hyperlinks for further assistance.
Cooling issues with Samsung refrigerator or freezer.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147150756 to help our team pull up your information.
Have a great day.
^Aloe
Great fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service, excellent product at a great price.
I would recommend this to a friendNice. Quiet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek, quiet and roomy. Very elegant and efficient.
I would recommend this to a friendgreat
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great and its working as expected. Thanks to bestbuy.
I would recommend this to a friendlove our new refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great very quiet and holds all of our items.
I would recommend this to a friendPoor Customer Representative
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To Whom It May Concern, On Wednesday December 2nd, 2020 I spoke with a geek squad customer service representative, named Christina, regarding setting up an appointment to replace the water line for a fridge that I had ordered from Best Buy. As the call progressed, Christina became combative, belligerent and eventually hung up on me, stating that she would “take care of the issue”. After this encounter with an extremely rude customer service representative, we had an appointment on Saturday December 5th, 2020 for a team to come and replace the waterline. However, nobody showed up on that day; and, after a call to Geek Squad where I spoke to a much more helpful customer service representative, named Trenton, I was informed that no team had been assigned to replace the waterline on Saturday. Even though Christina had discourteously informed us that she would “take care of it”, it is clear that Christina had been derelict in her duties. I am writing to ask that you hold Christina accountable for her actions, which have cause us the distress of no water source while the waterline was not replaced, and for her unprofessional demeanor when interacting with paying customers. I hope you can make this right. The fridge also came with two dents on the doors and post setting up the fridge, my whole kitchen was littered with debris from the packaging of the fridge without any courtesy from the delivery men. I have bought several items from BestBuy but will never recommend buying any big ticket items from them. Thank You,
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern.
Your reference number is 1144710275.
-Noraina
Love!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had Samsung Refrigerators for sometime now.
I would recommend this to a friendI really like this refrigerator.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy did an amazing job! I made a great choice.
I would recommend this to a friendUnhappy customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will never buy again they didn’t even put the refrigerator together for me it didn’t come with the water line all they did was delivered it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kenwanna,
Thank you for purchasing our Samsung Refrigerator.
We would like to help you through this experience.
Regarding your concern about installation attached here is the user manual to guide you on how to put up your new refrigerator.
https://downloadcenter.samsung.com/content/UM/202101/20210114185852082/FDR_RF6000T_DA68-04012A-02_EN-MES-CFR.pdf
The water lines are typically sold in kits and are not included with the refrigerator.
https://www.samsung.com/us/support/answer/ANS00063062/
You may purchase your water line using this link.
https://www.samsungparts.com/Default.aspx
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144159642
Thank you for choosing Samsung.
^Ross
Not a great fridge
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible fridge, has started falling apart right after the warranty has expired. Does not even come with a light for the ice / water dispenser.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you telling us about your refrigerator experience. We're here to help, James.
This refrigerator model has a dispenser light.
We would love to speak with you personally to gather more information about the fridge and better assist you. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147584657, to help our team pull up your information.
Have a great day!
^Chrystel
Great job bring the fridge.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the fridge ant the way it operates. <3<3<3.
I would recommend this to a friend- Pros mentioned:Size
Samsung refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice Samsung refrigerator. My previous one was also Samsung and lasted 10 years. Looks good, coordinates with my other appliances.
I would recommend this to a friend - Pros mentioned:Capacity
Very capable Frig!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great addition to our new home. Perfect in every way, plenty of capacity, the drawers offer lots of versatility, and it runs quiet.
I would recommend this to a friend Ice machine sucks
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice machine goes out every few months and suddenly works for a few months.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, SarahR.
We are here to help with your ice maker.
We would like to speak to you directly and see how we can help you more effectively.
Please get in touch through these channels for further assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145834390) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
- Cons mentioned:Door
Samsung French doors fridge with door defective
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator was defective. Two hours after installation we notice a draft from the French doors when passing the refrigerator. Cold air was from between the doors and the interior light was shinning through a gap. The flip on the left door was not catching hence the cold air came out. The left door also kept swing shut and not staying in the open position. We return the refrigerator a.s.a.p.
No, I would not recommend this to a friend - Cons mentioned:Ice maker
Not a good fridge
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not purchase this fridge ever. The icemaker went out right after the warranty(how convenient) and now not even two years later, I am being shocked my the top corners of the fridge doors. That should not be happening
No, I would not recommend this to a friend Great home refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our refrigerator had cosmetic damage from shipping to the Best Buy location, I have had a lot of problems getting this issue reconciled. The refrigerator itself works great.
I would recommend this to a friendNot as nice as my old model
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I do not like the shelves as well as my old model. The controls are inside refrigerator and do not stay at the settings I want.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your thoughts, Sally! We always appreciate insightful feedback. ^Jecca
- Pros mentioned:Size
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge is great and roomy but freezer is smaller than I hoped
I would recommend this to a friend - Cons mentioned:Ice maker
Ice maker is a disappointment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge is nice but ice maker only makes about a cup a day, not very pleased with that.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Brad,
Thank you for sharing your experience with our refrigerator. Samsung always intends to provide great products and satisfaction to our customers. And I want to apologize if the ice maker only makes about a cup a day. There are a few factors that can cause an ice maker to not work. If the ice maker appears to not be making any or enough ice, low water pressure or a faulty water filter may be to blame.
To make sure you're performing the right troubleshooting steps please click on this link.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Support:
1-800-726-7864
Stay safe,
Reference Ticket Number: 1144349323
^Mila