Customer Ratings & Reviews
- Model:
- RF27T5201WW/AA
- SKU:
- 6401615
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers enjoy the ample space, large size, and quiet operation of this 27 cu. ft. French door refrigerator. Many appreciate its sleek design and ease of use, along with features like fingerprint resistance and effective cooling. However, some customers have experienced issues with the ice maker and reported concerns about the refrigerator's long-term reliability. A few also mentioned limitations in shelf adjustability and some instances of door-related problems.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Ice maker
Don't buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible! Looks nice however the ice machine stops working after you change the water filter. It randomly starts working again after a few weeks. At 4 years old the refrigerator stopped cooling food. Now we have to find someone to repair it. Samsung should stick to electronics.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We all would like to avoid these experiences with our refrigerator. Let's elevate the fridge's performance by following the links below, KaraG.
To ensure optimal performance, we strongly advise setting the temperature to 0 °F (-18 °C) for the freezer, and 37 °F (3 °C) for the fridge.
To rectify the cooling performance of the refrigerator, we recommend following the troubleshooting steps below. Please watch the instructional video and click on the embedded links for additional help.
Refrigerator or freezer is not cooling at all:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
The link below will show you the steps to increase the effectiveness of the ice maker. For more details, please select the corresponding bullet points which affect its ice production. Also, kindly watch the YouTube video and visit the hyperlinks included.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
For added reference, I have shared a guide to learn more about the proper water filter replacement process. You may watch the YouTube video and visit the hyperlink included.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147046319, to help our team pull up your information.
Have a great day!
^Chrystel
love my refrigerator
Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.only installed i wk so far very good have used for week no prombler
I would recommend this to a friendOnly lasted 4 years!! DO NOT BUY
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The compressor and freezer fan went out at the same time. My geek squad protection expired so now I’ve had to fight with Samsung to get it fixed. Samsung has told me different things are wrong with it that are not covered, meanwhile ive lost all my food. I had an independent repair person come out that confirmed it was the compressor which is under manufacturer warranty. Samsung does not stand behind their products. I’ll never buy another Samsung product again.
No, I would not recommend this to a friendSamsung French Door Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far no problems; great house warming gift. Luv it
I would recommend this to a friend- Cons mentioned:Ice maker
Bad day for samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 3.5 years evaporator broke and 2 other issues leading to a $800+ job. Definitely, a do not buy item from samsung. Ice tray was absolutely an issue. Dont buy ice makers in the refrigerator. Buy them with only ice makers in the freezer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand your sentiments about the fridge and would love to help you with this, KEVinLA.
It would be awesome if we could speak to you directly regarding your fridge so we can support you better.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147008350, to help our team pull up your information.
Have a great day!
Chrystel
best icemaker ever!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the ice maker, no one does it better! WOW, way to go Samsung!
I would recommend this to a friend- Cons mentioned:Reliability
Samsung do not last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All Samsung Refrigerators are Lemons, we had trouble with ours in the first week and in 5 years, 3months after the extended warranty ended it finally started leak and make load noise. I have friends and their Refrigerators are goin on 15-20 years without any issues. So far we tried an LG=5 years, Samsung+5 years. We will try others and see if they past the 5 year mark. This why you will see Samsung's & LG's 1/2 off sales because of their reputation with the consumers
No, I would not recommend this to a friend - Cons mentioned:Ice maker
Avoid Samsung and LG refrigerators
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality. Ice maker broke and leaked on floor 1 and a half years after purchase. $300 to replace it. Compressor broke after two years. There is a ten-year warranty on the compressor, but it takes two months to get a new one and it doesn't cover the $600 labor charge to put it in.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Captkc,
Thank you for reaching out. We appreciate you informing us that the ice maker on your Samsung refrigerator broke and leaked on the floor more than a year after purchase. We apologize for the inconvenience this may have caused you, especially with the warranty and replacement cost. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here are the links to the troubleshooting steps to try when the ice maker in your Samsung refrigerator is not working correctly.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
https://www.youtube.com/watch?v=rArwTN_yhCc
The links below contain information on what to do when water leaks in your Samsung refrigerator.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
https://www.youtube.com/watch?v=uU6XADBosVo
For reference, you may refer to the video link below about maintaining the ice maker.
https://www.youtube.com/watch?v=EsbHtpc1ak4
I've also included a link to our Warranty Page to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/RF27T5201SR/AA
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144788517
Thank you, and stay safe!
-Angelica
- Cons mentioned:Reliability
Broke after 1 month
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY! This broke and stopped cooling a month after purchasing. After talking with the techician that Samsung sent to repair it, they stated that these models always break. Dealing with the Samsung warranty was a nightmare. These should be recalled.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BlakeW,
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146255693) to help our team pull up your information.
Have a great day,
-Ernest-
- Cons mentioned:Ice maker
Samsung should stick to tvs and phones.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker has already given out twice. My warranty is expired. I wish i had researched samsung refrigerators prior to blindy assuming this was a quality product. Apparently samsung refrigerators are notorious for their faulty ice maker.
No, I would not recommend this to a friend - Cons mentioned:Ice maker
Samsung NEVER AGAIN
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could leave no stars, I would. I have had it going on 6.5 years and it has been nothing but problems. Several repairs during the 5 year warranty I purchased. Still did not fix this bad design. Back fridge inside wall ices up, drain tube ices up leaking water on floor. Now the freezer doesn't work. I wish I had searched the internet on how bad Samsung's were.
No, I would not recommend this to a friend - Cons mentioned:Ice maker
Don't buy if wanting to be able to utilize the ice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had just over 3 years now, and have 2 ice makers put in under warranty, and now needed a fourth. Will be replacing with a different brand without the ice maker in the refrigerator section. Looking for ice...Keep on looking
No, I would not recommend this to a friend - Cons mentioned:Ice maker
Seems fine initially, prepare for major work.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We do not have this exact model year, but have had a samsung fridge for about 3 or 4 years. The interior has cooling area has frozen solid twice and had to be ripped apart to thaw all the frozen condensation. Same thing happened to the ice maker. I will never buy another samsung refridgerator. Terrible design flaws require major efforts to keep this this refridgerator in working order.
No, I would not recommend this to a friend - Cons mentioned:Ice maker
Samsung Nightmare
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge was terrible. Constant ice maker problems and then the compressor had to be replaced. This all occurred in just 2 years. Definitely recommend looking at another appliance company.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MichaelV,
We are here to help you anytime. We want more details on what is happening with your ice maker. At the same time, provide support and see how we can assist you with fixing your fridge.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146688373) to help our team pull up your information when you message us.
Have a great day.
-John
Disappointment
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cooling is fine. Shelf design and sizes just fair. Dispenser panel has been broken within the 6th month from purchase. If you'll buy this product from Bestbuy, consider their geek plan (or whatever it is), you'll really need it with this product. Or, just consider a reliable brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We strive to assist you with your refrigerator's dispenser panel.
Suppose the dispenser panel is not working. You may have locked it by accident.
Please see page 42 on the operations section of the manual under the dispenser panel to unlock/lock the dispenser panel/lever:
https://downloadcenter.samsung.com/content/UM/202101/20210114185852082/FDR_RF6000T_DA68-04012A-02_EN-MES-CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146032048) to help our team pull up your information when you message us.
Have a great day.
-John
- Cons mentioned:Ice maker
Ice maker is real bad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy. 4 months in ice maker starts jamming. 8 months in the ice maker just doesnt work. Replace ice maker and new main board still doesnt work. This product is upsetting
No, I would not recommend this to a friendBrand response from Samsung
Posted .AnwarW, we understand your frustration if the replaced part did not solve your issue. We want to speak with you to determine how we can best assist you and explore other options.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Camille
- Cons mentioned:Ice maker
Never Again, Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too many issues to list here, but I'll never buy another Samsung appliance after this one. Jump on any search engine and look up 'Samsung refrigerator problems'. Won't be hard to find a litany of complaints, as well as a class action against Samsung with their refrigerators due to an 'engineering defect' with the ice maker.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there mlga,
I see you are experiencing issues with your Samsung Refrigerator Ice maker. I would love the opportunity to chat and see how we can help you. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143113950. We thank you for being a part of the Samsung family. ^Brad
- Pros mentioned:Capacity
Keeps tripping my GFCI OUTLET CIRCUIT
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Samsung 27cu.ft large capacity 3-door French door refrigerator keeps tripping my GFCI OUTLET CIRCUIT. This is a huge NO for ME
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aiming for customer satisfaction is what we are aiming for here at Samsung. Let us help you with your experience with the refrigerator Isimen.
There are a few ways to tell if your refrigerator has a power issue, such as if the lights suddenly do not turn on or if the interior feels warm.
Refrigerator has no power:
https://www.samsung.com/us/support/troubleshooting/TSG01109708/
Note:
Do not plug several appliances and the refrigerator into the same multiple power strip. The refrigerator should always be plugged into its electrical outlet which has a voltage rating that matches the voltage listed on the refrigerator’s rating plate. This provides the best performance and also prevents overloading of house wiring circuits.
We highly suggest you reach us with the following options below and seek assistance for a Service technician.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145434679) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
AlexReyes
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Regarding the DISHWASHER- there is no silverware basket. Please advise. The refrigerator is good.
I would recommend this to a friendBrand response from Samsung
Posted .Hello AlexReyes! Thank you for taking the time to leave your review. We appreciate your feedback, continued support and choosing Samsung! ^Nic
- Pros mentioned:Space
Great value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator. Lots of space. Good value for the price.
I would recommend this to a friend