Customer Ratings & Reviews
- Model:
- RF27T5201WW/AA
- SKU:
- 6401615
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers enjoy the ample space, large size, and quiet operation of this 27 cu. ft. French door refrigerator. Many appreciate its sleek design and ease of use, along with features like fingerprint resistance and effective cooling. However, some customers have experienced issues with the ice maker and reported concerns about the refrigerator's long-term reliability. A few also mentioned limitations in shelf adjustability and some instances of door-related problems.
This summary was generated by AI based on customer reviews.
We live our new refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We got it for a great price during Memorial Day weekend, $900 below other places. Our delivery guys were amazing. Our salesperson Shelly was a delight to work with and extremely helpful. We love our new refrigerator.
I would recommend this to a friendCustomers service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge was really nice but unfortunately it doesn’t fit in the house, the staff was very professional
I would recommend this to a friendExcellent Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Fridge, it fits our needs perfectly. Best Buy did a great job installing it in our second floor kitchen above the Garage.
I would recommend this to a friend- Cons mentioned:Ice maker
Horrible ice maker stay far away
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge was Delivered on Jan 31st of this year (2022) and already the ice maker has stopped working. Only 3 months old and it's making a horrible noise while trying to dispense whole cubes. The Ice bucket is completely frozen in place even after running 3 forced defrost cycles. The ice maker is a Completely faulty design that apparently Samsung is fully aware of but refuses to address in any way. I Contacted Samsung support (which took over an hour!) since the fridge is still under warrantee and they said a technician would contact us within 2 business days, so who knows how long we will be without ice. Samsung has lost a customer for life.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Bigford632,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using Samsung products. We apologize for the inconvenience of the refrigerator ice maker not working properly and making an unusual noise. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
The ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice dispenser issues:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/
Understand the noises coming from your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF27T5201SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144529139
Thank you for choosing Samsung. Have a great day.
-Trisha-
French door Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the look and functionality of this refrigerator. Only issue is the meat drawer is very cheaply made and doesn’t stay on its tracks.
I would recommend this to a friend- Cons mentioned:Shelf adjustability
COVID quality I assume
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cools great but the workmanship is horrible. Handles are already coming loose, drawers will not slide in and out smoothly. Hinge is loose. As long as it’s closed and no one opens it....it’s good. Would not recommend.
No, I would not recommend this to a friend Loving my new fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s only been a month but I love my new fridge. There is so much room for everything. The refrigerator holds so much more than any other one I have owned. The freezer is so much bigger than you would think.
I would recommend this to a friendGreat fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the room And smooth drawer easy to pull in and out. The ice maker is smaller than usual for obvious reasons. So if that is important to you I recommend getting a freezer on the side, not bottom type freezer.
I would recommend this to a friendGreat fridge for a great price!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the style and accessibility! It has changeable shelves and storage.
I would recommend this to a friendBes of the best
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent can’t believe how good it came out this open box
I would recommend this to a friendOur Samsung Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent unit, one of the best we have owned. What an amazing machine!
I would recommend this to a friendGood fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really happy with the fridge and the open box option at the store
I would recommend this to a friendI’m happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seems fine. I have only had it a couple hours and have it plugged in cooling down. Hard to say what I think of it at this point.
I would recommend this to a friendSamsung Fridge
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a fridge, it keeps my food cold. Everything works as expected.
I would recommend this to a friendGREAT FRIDGE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this product. Doing it's job keeping thing cold and frozen. The bottom freezer is a definite positive point. Lots of space in the refrigerator. Be careful about measuring
I would recommend this to a friendM
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator, works very well. Professionally installed and techs answered all our questions
I would recommend this to a friendLoving French Door Refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time owning French door refrigerator and loving it. Much easier to place and take out items both from refrigerator and bottom freezer. Costs slightly more compared to side by side door but worth it !
I would recommend this to a friend- Pros mentioned:Size
Spitting ice everywhere
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s big. Not counter depth. Ice is hard to get and the smaller size comes out all over the place
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Refrigerator. We are sure that you will enjoy this product. Thank you for choosing Samsung and being a part in our growing family. ^Brad
Good but it is what I expected. Appearance is grea
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy was great to deal with. Their delivery was excellent the set up was excellent the whole experience was very good. I’m very happy with the Samsung refrigerator and would recommend purchasing this item
I would recommend this to a friendGet this one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very large interior, i like the rapid cool feature since i bake and cooling a cake is much faster now. Makes ice fast. The price is amazing, beats comparable models that cost hundreds more.
I would recommend this to a friend