Customer Ratings & Reviews
- Model:
- RF27T5201WW/AA
- SKU:
- 6401615
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers enjoy the ample space, large size, and quiet operation of this 27 cu. ft. French door refrigerator. Many appreciate its sleek design and ease of use, along with features like fingerprint resistance and effective cooling. However, some customers have experienced issues with the ice maker and reported concerns about the refrigerator's long-term reliability. A few also mentioned limitations in shelf adjustability and some instances of door-related problems.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Ice maker
Absolutely the worst value prop for a refrigerator
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the worst decision I've ever made in appliance purchases. I will never buy another Samsung appliance as long as I live. Repair technicians came out multiple times every week for 6 months trying to get the ice maker not to leak all over my kitchen. The shelves in the door are incredibly poorly made and very expensive to replace which in two years I've had to replace two.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Your household convenience matters. Let's help you out, AdamS.
We recommend browsing this troubleshooting link to help determine which steps to take when water leaks occur. Learn more by visiting the instructional video and the hyperlinks.
Water leaks in a Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
We would like to speak to you directly so we can better assist you with the door shelves.
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147555563, to help our team pull up your information.
Have a great day!
^Chrystel
Great Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.10/10 would recommend, easy installation, great fit in our home and large amount of storage.
I would recommend this to a friendNew refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is laid out well utilizing every bit of space. The freezer compartment is large enough to hold everything we need and is easy to navigate
I would recommend this to a friend- Cons mentioned:Ice maker
Avoid at all costs
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker is absolute garbage. After about a year or owning it, it started to ice over to the point that I now have to defrost it every 2 weeks or so. It's terribly loud as well. Next time we are in the market for a fridge, I can guarantee it WON'T be a Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Clutzycook,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having issues with your refrigerator as your ice maker not working properly and it's loud. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001012/ to guide you on your ice maker. Just click on "Ice bucket is stuck or has a block of ice" to fix the issue.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001032/ to understand the noises coming from your Samsung refrigerator.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144516811.
-Noraina
Great buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced our other refrigerator with this Samsung. Has great room inside. Ice cubes are full size so your drink does not get watered down quickly.
I would recommend this to a friendDecent
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best out there in the market in terms of the value of your buck. A water filter is a little expensive but it's worth it,
I would recommend this to a friendGood refrigerator with good service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good refrigerator but with a small part missing when delivered. The Best buy has good service to restore the part later. Thanks.
I would recommend this to a friendBest Buy is best!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bestbuy is always the best!! I received my kitchen appliances on time and it was installed perfectly!!
I would recommend this to a friendBrand response from Samsung
Posted .Hi BKris! We're so glad to hear you had such a pleasant experience. We hope you have just as great of an experience with this refrigerator. ^Jecca
New fridge
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new fridge, love how slow the water come out for no over spill
I would recommend this to a friendFridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is a nice upgrade in our kitchen however the installation team process did not go well.
I would recommend this to a friendNo issues at all!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge! Haven’t had a single issue. Would buy again.
I would recommend this to a friendPerfect!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Oh my gosh. I love this thing. It has upgraded our kitchen tenfold!
I would recommend this to a friendLove this refrigerator!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What an improvement! Replaced a 15-year old side-by-side -- French Door configuration makes a huge difference in accessibility and storage. And black stainless steel looks great!
I would recommend this to a friendLooks Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So Far everything is working good. I am getting use to the black stainless as I was a stainless steel person for many years.
I would recommend this to a friendThank you for the good service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the communications it was fast y very efficient.
I would recommend this to a friendSamsung Fridge
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome look still working as advertised. Will recommended
I would recommend this to a friendKitchen
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung makes a very good product. This is a repeat purchase. Our last fridge is still in good working order, we wanted to give our kitchen a new look.
I would recommend this to a friendRefrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had a great person Michael help us Just which we could move one stationary shelf up Love the product
I would recommend this to a friendGreat purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge. Seems like the water speed is a little slow but that’s ok the ice maker is awesome.
I would recommend this to a friendMike
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellant product and a great deal. Sales and customer service were very knowledgable and couteous
I would recommend this to a friend