Customer Ratings & Reviews
- Model:
- RF27T5201WW/AA
- SKU:
- 6401615
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.4 out of 5 stars
Customers are saying
Customers enjoy the ample space, large size, and quiet operation of this 27 cu. ft. French door refrigerator. Many appreciate its sleek design and ease of use, along with features like fingerprint resistance and effective cooling. However, some customers have experienced issues with the ice maker and reported concerns about the refrigerator's long-term reliability. A few also mentioned limitations in shelf adjustability and some instances of door-related problems.
This summary was generated by AI based on customer reviews.
Refrigerator good, service not so good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not deliver on date set. Could not get ahold of store on phone. Kept transferring to other people on phone for at least 2 hr. Delivery showed up 2 day later, glad we were home.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this french door refrigerator from best buy..
I would recommend this to a friendGreat looking
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not only looks great but also very functional. Love the water on the door.
I would recommend this to a friendSamsun Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Im very happy with my new fridge. It excelled my expectations
I would recommend this to a friendRefrigerator samsung
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, nice stainless steel refrigerator a
I would recommend this to a friendJust as we had hoped.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had about one month but everything is great. NO concerns. Really like it.
I would recommend this to a friendLOVE SAMSUNGS APPLIANCES AND ELECTRONICS
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.EXCELLENT COUSTOMER SERVICE INSIDE THE STORE BUT HAD SOME ISSUES WITH DELIVERY
I would recommend this to a friendLove it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome buy, highly recommended to anyone looking!
I would recommend this to a friend- Cons mentioned:Ice maker
Horrible!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Since the day we bought it and set it up we have had nothing but issues. The water or ice will not work, it will make ice but it won't come out of the door. We have not been able to set a temperature for either the fridge or freezer,all of the buttons just flash. We are having a horrible time trying to find anyone who will work on a Samsung refrigerator. I had no idea they were this bad. I do not recommend at all
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Sarah,
Thank you for taking the time to leave this review.
We understand that you have multiple concerns with the fridge.
If your Samsung refrigerator stops dumping ice, accidentally dispenses crushed ice or makes ice that tastes bad, there is usually a simple solution.
Please see the link for more details.
Samsung refrigerator ice dispenser issues https://www.samsung.com/us/support/troubleshooting/TSG01209062/#ice-does-not-dispense
Please ensure the control panel is not locked when changing the temperature. Please see the link for more details.
Unlock your refrigerator control panel https://www.samsung.com/us/support/answer/ANS00035741/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144947605) when you message us to help our team pull up your information.
Have a great day.
^Charles
Beautiful and functional!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this fridge. Had it about a month and so far no complaints.
I would recommend this to a friendLove it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! So far so good! Looks great in our kitchen!
I would recommend this to a friendSamsung Refrigerator
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding refrigerator. Love the spacious shelves.
I would recommend this to a friend- Cons mentioned:Ice maker
Freezer went in 1½ years.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a year and a half the freezer stopped working. Picked up June 7, 2023 and freezer went on Dec. 28 2024.
No, I would not recommend this to a friend Works Great. Looks sharp.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a new house and needed a fridge. Works great and looks awesome too!
I would recommend this to a friendSan Antonio Customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Products are brilliant. I love them. Will recommend them any day
I would recommend this to a friendMy New Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved my refrigerator! I will buy more stuff from Best Buy.
I would recommend this to a friend- Pros mentioned:Space
Overall happy!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge! Ice machine could operate a little quicker and the external ice water Area need a light.
I would recommend this to a friend Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything went well with the delivery and it has performed well since.
I would recommend this to a friendSamsung Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality, service in store and delivery were great.
I would recommend this to a friendHappy buyer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like it. Does a great job. Looks beautiful
I would recommend this to a friend