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Customer Ratings & Reviews

Samsung - 28.0 Cu. Ft. French Door Refrigerator with LCD Touch Screen and Apps - Stainless-Steel-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 144 reviews

86%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 38 Reviews
  • Rating: 4 out of 5 stars

    Nice refrigerator

    Posted
    nmenon

    We have had this refrigerator for over a year. It is the first Samsung purchase we made from Best Buy after we bought our home. Best Buy had a price match gurantee and we used it twice to take advantage for it, once when Lowes was selling the refrigerator at a lower price and once when Best Buy was further selling it at a lower price. We were told by the representative to keep searching for lower prices. We later came to know that the price match would be done only once but they kept their word since their representative had told us they would price match a second time. Over all, we got a good deal thanks to the price match. Best Buy delivered and installed it for us and everything was done in a couple of days! As far as looks go, it is gorgeous. We had never had a stainless steel refrigerator earlier and my wife wanted one for our new home. In spite of its size, it does not look like it takes up space in our kitchen. As is the problem with all stainless steel appliances, it is easy to see the finger prints left behind. On the plus side, it is easy to clean the prints with a stainless steel wipe. It catches the attention of all the guests who come home. I love the fact that the vegetable drawers are at hands reach and I no longer have to bend down as I did in the apartment. We cook fresh everyday and this is one compartment that gets used a lot and it can certainly store quite some vegetables. On any given week, we buy at least 1 cabbage, 1 cauliflower, 2-3 lbs tomatoes, 2-3 lbs potatoes and so many other vegetables and everything fits in. The side shelves of the refrigerator on the left side door are a little smaller in size and one can store only small items but packs in a good number if you have several of those! As far as the shelves on the right side door go, they are more spacious. The only problem I have is that it can at maximum fit 2 gallon containers of milk or juice. The shelves height although adjustable can then no longer fit anything as large or tall as this. This refrigerator has an ice maker and dispenses cold water. The water is not too cold in the summer (it reminds me of water that has been stored in a clay pot), which works for us but may not for others who like their water to be ice cold. During the winter, the water is ice cold and we dont use the water dispenser! The icemaker allows for two configurations, crushed ice and cubed ice. We find the crushed ice useful when we need the water to be colder than what is dispensed. We changed the water filter once and found it easy to change. We switched off the main water supply, changed the filter and turned the water back on. The ice maker has quite some capacity and we have used it to the maximum capacity when we made snow cones and could get enough ice to make snow cones for more than a dozen people! The ice gets made fast too. I bought this refrigerator mainly because of the middle drawer and with the intent that if and when our family grows, our child will have snacks available at their arms reach. In the meantime, we use this drawer when we have filed the other compartments to the brim and can adjust the temperature so that it serves a refrigerator shelf :). We have used this drawer to store drinks just before a party, to store meat that we intend to cook within a few days, and to store party platters. It especially comes in useful for cooling down desserts like puddings and since I am on the shorter side, this shelf turns out to be perfect. The vegetables stay fresh at least for 3 weeks and sometimes longer! The refrigerator has amazing storage capacity and I have never run out of space. I like the fact that one can change the configuration of the refrigerator to allow for taller items as an when it is needed. Also one can pull the shelves out a little to access the items at the back more easily which I think is a handy feature that will come in useful when the refrigerator is packed to its capacity. We have not yet had our refrigerator packed to the capacity. This is the first time I have a bottom freezer. I chose this configuration because I hardly use the freezer but wanted to allow for a time in future where due to time constraints I may need to freeze food. It certainly has a huge capacity and I do not use it to its full capacity. I love the upper drawer of the refrigerator and that is where most things fit in. One of the disadvantages of this configuration is that you have to slide out the door to open the freezer compartment. Therefore, when we put something that is liquid in the freezer e.g slushies, it tends to spill in the process of opening the door. I need to experiment to see if I can install the upper drawer at a lower height to prevent such occurences in future. Other than that, the freezer is just a pit and unless one decides to buy storage containers or dividers, there is a lot of foraging involved if one stores a lot of food in the freezer :). We don't so it works for us. The tempered glass shelves are beautiful and dont allow spills from the top shelves to come down to the bottom. They are easy to clean. Remove them, soak them in some water and clean them. One needs to read the manual though to figure out how to remove them the first time. I was unable to remove one of the shelves from the refrigerator door for cleaning. It might be that whoever installed it, fit it so tight and I was afraid of damaging the refrigerator. The other shelves came out easily. Unfortunately for us, the right side of the refrigerator door is right against the pantry door which means that I cannot open the door wide enough to remove the vegetable tray on the right side and will have to make do with just wiping the tray down. I have not yet used the flexible pizza pocket since we do not buy and store pizza at home. We loved our refrigerator and wanted it to be scratch free and bought refrigerator liners from Container Store and that is when we saw that we needed a dozen of them which speaks for the capacity of this refrigerator! This refrigerator plays music using Pandora and it turns out to be quite nice! The speaker system is quite good. However, with the advent of smart phones playing music can also be done on your phone. I use Google Calendar in normal life so the fact that it allows for google calendar was good and my husband can look it up. The disadvantage is that you can login to only one account so one needs to share their calendars I suppose for both spouses to be able to see. As far as the shopping list app goes, it did not match up to my expectations. They allow for choosing only from a particular list of foods and depending on the culture and cuisine, there are way more ingredients than this list supports for. In the end, I stopped using this feature as I found it cumbersome. They should allow for manual input of the items in the refrigerator. We do not use the memos for now. I think adding a stylus will be useful since it would make it easier to write the memo. There is a twitter app but we don't use it since we don't use twitter although I would say using your smart phone would be easier. It is useful when you want to post a quick update. I use it for seeing the time and the weather, but since we have clocks around the home that show us the weather, this feature did not add too much but will definitely be a wow factor for someone who does not have other handy means of seeing the weather. I use it sometimes for scrolling through the news. There is access to one of the cooking websites - epicurious, which does not sit that well with me since I access a whole lot of different websites. If there had been a web browser, it would have been great. I have not uploaded photos so it is not a feature that is used much. The screen is good, and i think it is easy to change the temperature of the refrigerator, freezer from the screen. Wifi was also easy to set up. Overall, we are happy with the refrigerator. The apps could do better. If one does get a good deal, it is a refrigerator worth buying!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Fridge, and a Cool Toy for Daddy to Show Off

    Posted
    OrganizedAnarchy

    So, we've had this for about 3 weeks now, and this replaces an Electrolux fridge which was only 2 years old. Gotta say I am very happy with my purchase. Up front, let me repeat what I've read in a few other reviews: The very first time you plug this fridge in, you will need to "reboot" it a few times to get the temp down to its set temperature. According to the display, the fridge was down in the 30s within an hour of plugging it in, however a fridge thermometer read in the 50s. After 2 reboots (unplug, plug it in, wait for temp display to read in the 30s), the display finally read the correct temperature. Since then, we have had no troubles with the temperature. Now, let me address some complaints others have had - the noise from the ice maker. To me, it *is* a bit louder than our Electrolux French Door, but it's not that bad. Plus, we're talking about a half second's worth of noise, at the most, every few hours. On the plus side, we have not had a problem with ice production. That said, the first few ice dumps will be especially loud since it is dumping ice into an empty plastic bin - and that's going to be noisy. However, once the ice bin has a bit of ice in it, the noise is not nearly as bad. Our Electrolux would easily run out of ice, and would frequently (especially when we have guests) just stop making ice. So far, no issues here. The fridge is very well lit, and uses LEDs, so no worries about additional heat from incandescents. My only (very minor) complaint here is that there could be a bit more lighting in the back, but it's by no means dark in there. Another minor complaint with the fridge is the shelf space in the door on the ice maker/dispenser side. The middle shelf is almost completely useless. It's very thin (like 1.5-2 inches deep), and there is not much space between this shelf and the one above it. The shelves on the ice maker side are not adjustable, though they are removable. As for the remaining shelf space, we were able to fit our "door stuff" in these door shelves fine, though it did require moving things around a bit - should be no surprise here, though. Now, here's my only real complaint about this fridge - the freezer door. The first issue is that it will not stay open. This really becomes an issue when you're digging through the freezer to find dinner (or trying to put away groceries), and the door just starts to close on you. My second issue with the freezer drawer is that it really should come out another 4-6 inches. The freezer drawer on our Electrolux was very nice in that it would come out almost all the way, so it would be easy to get to almost anything in the freezer. This Samsung still has a good bit of the drawer inside the freezer space, so you have to reach inside to get at what you need. As for the apps panel, it does seem to be Android-based. It would have been nice if we were just given a stock Android interface so that it could be customizable. That said, it's really cool to have my Google Calendar on the fridge for reminders. Haven't used other apps that much yet, though. It is something that gets friends to say "Oh Cool!" when I show off the fridge :-) Overall I am very happy with the fridge.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    One Awsom Box 4 1/2 stars

    Posted
    Garyln
    • Verified PurchaserVerified Purchase

    Had this for about 5 months now and LOVE IT!! Looked at this for a while but held back on the price then it went on super sale. Same one with or with out touch screen. Screen was about $200.00 more but I thought it was worth it just for the cool factor. Actually kinda of nice to have. This has just about everything that you could have. The French doors are the way to go. Very good lighting & layout. You can actually find stuff in this thing. Open the door and the inside is flat, you can sit things on it while you're digging through or rearranging. Door shelves are useable. Now to the "Stupid ice & water". Icemaker is loud when it dumps out but only a problem at night in a quiet house. The ice & water takes its time to stop. You have to push the doors shut, they won't close without a push but you get used to it in about a week. The only drawbacks that I've fount so far. But for that I would have given it 5 stars. The third drawer is great. Use that for every day stuff, eliminates a lot of digging. Dual cooling and the screen shows current temps. Also has Weatherbug & other cool apps. If your gonna have a fridge might as well have one you like, is functional and is really cool! Be advised that this is not a cheep unit (around $2,300.00 on sale) and not cheaply built. This is not only a big purchase but something that you are going to use everyday, spend time on research before you buy. Go to Best Buy & look at and play with it. Compare to others, note quality. If you got this far in this rambling and do decide this is the one for you I think that you will be happy with your choice. Any questions? Just ask. Oh, if you have children or grandchildren it's real easy to keep clean.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Big inside

    Posted
    mws517

    Great refrigerator if you buy it on sale (Best Buy priced matched our lowest price). We had it delivered on a Friday, set up went very smoothly. When I used the power cool and freeze to cool down, it would not work. Called Samsung and they did a check, they found the sensor was not working right and scheduled a repair for the following Wednesday. Went back to Best Buy on Saturday and explained the problem. Very helpful and made an exchange and the new refrigerator was delivered at 8 am that Monday. Again set up very smooth and everything worked. Very big inside and the bottom freezer has a lot of room. I like the second cooling drawer and use it to store water and other drinks (keeps it very cold). All in all the refrigerator works very well, love the aps that come with it and we use them daily (thought they may just be a novelty, but are useful). I placed a digital thermometer and the temp was within a few degrees of what was set. The freezer keeps food frozen (ice cream is not rock hard, but very firm). Very happy with this refrigerator and with Best Buy help.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great refrigerator with excellent features

    Posted
    Anonymous
    • My Best Buy® Member

    We bought this refrigerator around Thanksgiving and is in love with the very cool and cutting edge features. There's plenty of room to store all of our products and the ability to shift the shelves is a tremendous help with organization. The snack draw seemed unnecessary when we bought it but is now a must have. The twin cooling system is excellent. Our food remain fresh much longer than with our previous Kitchen Aid refrigerator. We can now keep our guacamole looking fresh fir a few days. We also love the energy efficient features of the refrigerator. One of the cool hip feature is the built in tablet with Twitter, Pandora, Epicurious, and other web sites. This is a very cool feature but it's still buggy. I've had to reboot it several times and often have to re-key in my password to reconnect to my home wireless network. One big complain is the ice dispenser. People often mistake the water dispenser for the ice dispenser because it's positioned so high. Anyone over 5'5 will have to bend to see it. Other than that its a great refrigerator with lots of storage space and great cutting edge features.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good fridge, does what its supposed to do and more

    Posted
    Dleft750
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The fridge is great. It does what it's supposed to do and then some. The ice chest/dispenser inside the fridge makes for awkward size storage spaces that sit there empty--can't find anything to put there. The middle fridge drawer is good, other than the dividers just move each time you open and close it, rendering them somewhat pointless. The freezer is great, very large capacity and very easy to organize to ones liking, love the "pizza slot" on the door. As far as the screen and all the apps, it's mediocre... The best part of it is Pandora, however once you're listening to music on it you must stay in the app, if you navigate away from it to do anything else, such as pull up some recipes on Epicurus or look at your Google calendar, Pandora shuts off... As far as the wi-fi connectivity, your router must be fairly close to the fridge in order to get a decent signal, would not recommend this for any older or less tech savvy individuals. I would recommend playing around with it for a while before buying--really get to see if YOU like it and if it fits your needs/wants. Even if I had done so, and know about it what I know know, I still would have purchased it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Ok Replacement Frig

    Posted
    foznet

    Have had frig for 2 months now.....overall feelings....just an OK frig and we still use our other side-by-side frig currently Pros - freezer controls can be monitored from outside - app screen is pretty neat and techie, but takes a little know how - uploaded pics of kids to display on screen Cons - Weatherbug doesn't stay updated automatically, and tried changing locations - Freezer door does not shut completely all the time and we have the alarm on door but doesn't go off unless the door is open a certain percentage - Can't fill up freezer unless you want everything hidden under other stuff and then have to dig around for items

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Beatiful and modern

    Posted
    Dnut
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    In short this is a beautiful fridge. The freezer and flex shelf are great. The touch screen and apps are great when they work. It seems to liek to drop signal in middle of checking things for no apparent reason and resets the apps. There doens't seem to be a reason for it, all other wi-fi devices work fine and fridge is within 15 ft of router. Hopefully it's something that will be patched. The grocery manager would be better if you could send list to your phone or add via a phone. tablet app. Also it would be helpful for more descriptions on what "meat" or "condiment" is. Doesn't really help when you want to know which item is nearing expiration. I think these are just after thoughts for Samsung but hoping for future enhancements. The shelves in fridge are not very accomodating for bottles like 2L soda's, wine and even the height of beer bottles. You practically need to removea whole shelf for them to fit.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Working well

    Posted
    guygivingreview
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    We actually received this Samsung as a replacement for an LG side by side we purchased 5 years ago. We had nothing but problems with the freezer and ice maker on the LG and right at the end of the extended warranty it had its fifth service call. We contacted Best Buy who basically stated go to the store and pick out a comparable model. This Samsung was actually open box with minor dents on the side that are hidden when installed. The unit works very well. No issues keeping up with constant family usage. The wife likes the freezer and beverage tray. It's nice being able to put a large pizza in the freezer or refrigerator. It has a neutered android style interface that is OK. I have the same issues with it as other reviews except I have no issue keeping the wireless connected to the internet with a TP Link AP located 15 feet from it. No issues with a funny taste in the water or ice.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    So far not too bad

    Posted
    fryjr

    Setup was super easy and it installed an update right away. After the 4th week or so the Ice Trap Door started to act up so ice wouldn't dispense. It just keeps opening and closing so I have to reach up and hold it open so ice will dispense again. Still need to call to have it repaired. Other than that I wish we could keep the default photos from either displaying or delete them. Everything else about the Samsung we just love! Although it makes ice very quick it doesn't hold a lot of ice compared to others.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great fridge

    Posted
    granny1313
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The fridge works great. It is roomy and the French doors make for easy access. The apps are a neat idea but for us at least, useless. The fridge wi fi will not recognize my home wi fi although all of my other wi fi items work fine. I was told purchasing a wi fi extender might solve the problem but if the wi fi doesn't work as it should, why don't you "give" me an extender? I really like the appliance but the wi fi shortcomings did cause some disappointment and thus a lower rating. If the wi fi worked, I would give everything a 5.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Fridge but Samsung Service

    Posted
    Guacajaira
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This is a great, silent, high efficiency (inverter) with led lighting fridge, but in less than a year it started leaking water and was surprised of the roadblocks placed to get it fixed, thankfully had purchased geek squad, even though I had to wait the 1st year of warranty of samsung to run out (not good). But the operation of the machine (this is a nice machine really) is smooth. The only bad is the service provide by Samsung an is a shame.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Love it

    Posted
    gcgkf4

    Just bought it a few weeks ago. Found that had plenty of room in freezer but less than I thought in fridge. Don't get me wrong I LOVE this fridge but beware about tall things I had to change the shelves around to make space. I got this on sale with reward zone coupon so it came out cheaper than the one without the computer. Glad I waited for sale. Hubby and kids love the apps.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent Fridge for a family of 5 to 6

    Posted
    Mark
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Excellent Fridge for a family of 5 to 6. I wouldn't recommend it for larger families. Like the french doors, the freezer is very useful, and love the drink drawer. I wish there was more info on how to best utilize the technology that comes with the fridge - a youtube instruction video would be very helpful. The price for it is also higher than we would have liked to pay. Still a good family fridge.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Roomy and flexible

    Posted
    SimpsonsNC

    We have had the fridge for about a month now and are enjoying it. Although the apps are mostly just a novelty, we use weather bug and pandora frequently. We had read the reviews that said the ice maker was noisy and yes, it is. But the flexibility of the drawer and the flip up shelves inside are worth a noisy ice maker.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Looks nice in kitchen

    Posted
    Newcasaowner
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Overall it's a nice appliance. Haven't changed the filter yet so don't know how easy it is. We love using the pandora app, and our wifi connection is good everywhere in house, but itt always has one bar on the wifi fan showing, there is not a nothing in the way or concrete wall or something that is blocking, so hopefully that will get resolved . Otther than that we do love it!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Touch pad not worth it.

    Posted
    MELVERN
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The refrigerator/ freezer are fantastic! Everything is so easily stored and accessible. The cons are minor. Slow ice production, touchpad is a waste of money, husband would prefer a bit colder refrigerator section for milk. I highly recommend this product to anyone, but without the touchpad, save the $200.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Samsung - 28.0 Cu. Ft. French Door Refrigerator wi

    Posted
    KmK2013
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I have had the Refrigerator for about 3 weeks. So far so good. No issues, Very quite. The apps are ok. I find AP news some times does not update all the time. As long as you don't expect to be doing any surfing on the Web the APP functions are good. Buying it on sale was what made it a good purchase. I would never had paid $3,000 for it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Alot of room

    Posted
    Mixgurl37

    We bought our fridge a month ago. The delivery guy said the water dispenser might leak for the first gallon released but it just now stopped leaking. Other than that my teenage kids love the pandora, they play it when they are cleaning the kitchen or baking.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Has lots of space

    Posted
    yohon51000
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This fridge is great on space, ice maker works great and middle drawer cools awesome. The only problem I had was the bottom drawer sliders would stick and not close. I had geek squad fix under warranty enough times they replaced it I went for a newer Samsung with doors on bottom and so far I love it.

    No, I would not recommend this to a friend