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Customer Ratings & Reviews

Samsung - 28.1 Cu. Ft. 4-Door Flex French Door Refrigerator - Fingerprint Resistant Stainless Steel-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 429 reviews

92%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-20 of 116 Reviews mentioning:
design
  • Rating: 5 out of 5 stars

    LOVE this refrigerator!!

    Posted
    Povers
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The top has lots of room and the flex fridge is AWESOME!! You can use it for a freezer, or refrigerator. We fill it with fruits and healthy snacks for the kids. They know that is where they can go and grab anything they want if they are hungry. The finish is beautiful! and so easy to clean. Definitely a must have for families with kids.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    We settled, but so far so good (for the most part @@@@@@@

    Posted
    FrustratedFridgeGuy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    We had a 3 year old LG French Door with 2 ice makers that we really liked, but the compressor kept failing, so we gave up on that one and set out to find a large, black, 3+ door with lots of ice making capability. Well, no black, did get the large fridge and did not find the multiple ice makers - but, oh well, this is a nice box. It is large, easily accessible, we really like the flex space (you can make it a freezer, a meat cooler, or several things in between). Price on this one was decent, it is quiet, it looks nice. My only major gripe is that the ice maker is slow to fill (in my opinion) and does not keep up with our family's insatiable need for ice. It is not a large ice bin, so, we seem to run out of ice pretty often. It is making ice just fine, just not enough and not fast enough. Otherwise, this is a nice unit (so far) and we are satisfied with it. Delivery, set up, and getting it filled up went really smoothly and happened on time, so I was very happy with that.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Looks and works great

    Posted
    Randieb
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Looks and works great. Being we bought this site unseen, it Is absolutely beautiful! Just wish it was metal called as well as the triple cold like these door in door one.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    The First Review

    Posted
    Baze

    I usually don't like "early" reviews. But since there are not any, here goes. This our second new Samsung Refer, after 10 years with the first. We have had this one for less than 3 weeks. As with most Samsung's we we're concerned with the ice-maker. The ice maker leaves one drip sometimes if you pull your glass away too quickly. I followed the set-up directions to the letter for the ice-maker to a "T" I would say that about 99% of the time, it does't drip. We love the "Flex Zone". The lower right hand door section can be used as a fridge or a freezer. It runs very quietly. It keeps things colder than the other one. We like the fact that it has shelves that pull out, in the freezer, unlike the "french-door" type that has a big bin, stuff won't get buried as much. It has two shelves in the upper area that can be adjusted to accommodate taller items by flipping a shelf up or pushing the other one back. The water filter is much more easily accessible for replacement, being upfront instead of way in the back. . In two+ weeks we have had no issue with the ice-maker. It might be a tad slow. I use it every day with no dispensing problem. The interior lighting is very bright. The stainless finish is beautiful and cleans easily. Make sure that you measure and re-measure the dimensions of where it's going. It's a big one and might require door removal and/or some architectural adjustments. We really like ours. As I said, it's early. I'll come back with further comments if we hit any problems.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Would not reccomend

    Posted
    MariaP
    • My Best Buy® Member

    So due to the location of the fridge in my kitchen and error of the previous owner's layout design, I had very little choice in which kind of fridge I could get where I would be able to even open the right side of the doors to get into the fridge or freezer as the handles hit into the wall. The fridges with handles, I could barely get it open at 45 degrees. . The only reason I decided on this refrigerator was because of the 4 door opening and that it had no handles finally allowing me to be able to open the right sides at 90 degrees and allowing me to actually get into that side. For me, that was a positive. Another positive of this refrigerator is the modern look of it. Other than that, I regret this purchase and wish I never bought it. The paint easily (and I really mean effortlessly) scratches. This applies to dents as well. Fingerprint proof? Nope. Shows every little smudge. Don't use paper towels to clean it but cloth by the way. My MIL bought a different fridge from another big brand and it's giant compared to this one with so much space inside and along the doors. With this one, the left top side door drawers are basically useless. Not much will fit into the containers as those are around the ice maker. Which brings me to the ice maker. I've already had to have the fridge serviced because the ice maker broke in 6 months. Getting through to Samsung and then having someone get back to me about scheduling a repair took weeks, maybe 2 months. Terrible customer service. Countless phone calls. No call backs. Finally after countless calls I demanded the number to the service center so that I could call myself. The repair guy that they sent was a nightmare. Got water all over the entire kitchen. Broke a dish and hid it. Left me a mess to clean up. The ice dispenser is also tiny. Dispenses so slowly. So if you don't mind the delay in waiting for it to start up and then waiting some more to get some ice in, sure. It's ok for a couple people to use but forget multiple people using the ice maker or using it for parties. The shelf above the storage bins in the top half is just tall enough to hold an egg container, anything taller will not fit. Sure you can adjust it and make it taller but then a milk gallon will not fit above. It's now been a year and a half of usage and it's starting to make some sort of buzzing noise. Do yourself a favor and buy another brand. Because this is not worth the price paid and if you ever have an issue, Samsung customer service is a nightmare.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Thank you for taking the time out of your busy day to share your experience with us, MariaP. Samsung is always looking for ways to make improvements and reviews like this one are vital in that process. ^Lo Samsung

  • Rating: 1 out of 5 stars

    Nice looking and functional but unreliable

    Posted
    BestM
    • My Best Buy® Elite Member

    We bought the fridge in October 2016. We loved it. But it broke down by March 2017. Pros: -great looking -excellent functions -4 doors makes it very customiz-able! Cons: -not a big issue but for completeness. Ice maker dispenses ice very slowly -3 parts failed! poor reliability (or did we get a lemon? @@@@@@@ -Samsung support sucks! Through this time, we survived on a cooler filled with ice and shopping daily for groceries (thinking it will be over soon...my fault for not get a second fridge! @@@@@@@ Summary below: 1) 5 calls over one week to get a response and then to be told that a service company will contact us. 2) after a few days and no calls, we called them back and asked for service company numbers so we can call them. On calling the service company we found out that they did not service Samsung anymore. 3) We got more numbers for a few more service companies and got the run around (with many companies not servicing anymore) until one agreed to come out. This is something Samsung should be doing for us! 4) Week 3: service guy came and said 3 parts failed including the compressor. Said parts will take 3 weeks to arrive and then additional time for him to come out and fix. 5) called Samsung to protest and they said nothing we can do. 6) called Samsung office of the president and they made some promised about expediting it or giving us a refund or replacement. 7) Week 4: we called again because nothing was progressing and then they said they are already processing the refund!! Just bad communication. So when will we get the money? "we have to process it first..." OK how long? " ...4 days since our returns system is broken but we will call you" Can we a buy a new fridge in the mean time? "Best wait..." 8) Week 5: called back in 4 days since there was no communication and they had no idea the refund was happening...so we went through the drama again and then they assured us it will go through this time. 9) 6 weeks later, we still don't have a check but had agreement that we can buy a fridge. Understand that all fridges have a problem or two but it is the support that matters. Samsung did not leave us with a good experience.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Very nice with a few minor complaints

    Posted
    JHLH
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This is a very nice looking refrigerator with lots of space, especially love being able to turn the bottom right compartment into a refrigerator. My biggest complaint is that there is not enough ice for my family of 5. It doesn't have as much ice as our old side by side and it is very slow to drop the ice compared to our old side by side (probably because it is almost out much of the time. @@@@@@@ The plus to this is the ice is always fresh because we use the whole bin every day. We do have an RO unit (yes the pressure is fine in our RO tank) and it did seem to improve when we removed the filter in the refrigerator, but still not enough ice even after following Samsungs recommendations for resetting the ice maker. Other complaint is that it gets hand prints easily compared to our old frigidaire side by side. I wipe it down almost every time I walk in the kitchen. Part of that is that we have 3 little boys. Frigidaire's stainless didn't mark as easily. We notice it more now that there are no handles sticking out. Also, magnets do not stick to the front of the refrigerator, not good when you are used to hanging important school papers or shopping lists on the front of the refrigerator. One of the reasons we purchased this refrigerator was that it didn't have handles, making it one of the biggest refrigerators we could get because of where our refrigerator was positioned close to our dishwasher. We did have to raise our cabinets since this refrigerator is considerably taller than most. All in all, we really like our new refrigerator. The space is fantastic!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Beautiful Fridge!

    Posted
    sarahg
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Bought this fridge a month ago and have been loving it since we have had it. It is a gorgeous fridge and the black stainless is a beautiful color. The fridge itself is huge and it's great having the flex space that can either be a fridge or freezer.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    So much room!

    Posted
    shoppingfun
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I absolutely love this fridge! I had been watching it for a long time but thought it only came with the tablet option. We had 3 standard fridges running to hold all our fridge and freezer items and we were able to condense down to just this one. We have 6 ppl in our house so we did end up purchasing a stand up freezer so we could use the flex zone for extra water an fridge storage and still be able to stock up on freezer items as needed. It also looks amazing and adds a nice touch to the kitchen.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Wonderful Features, Elegant, LED Lighting!

    Posted
    Drggar
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This refrigerator is an awesome product! I've received so many compliments on what a beautiful refrigerator I Purchased! I love the "four Door features and that the lower right can be changed from a refrigerator or to an additional Freezer! Everything adjustable - I Love the size and especially the LED interior lighting. Water filter, all clear drawers and shelves so you can see what you have. I'm very impressed on the engineering of this unit. The guys were outstanding, from the delivery to setting every thing up for me and helped me explaining all the features and helping me learn about my new refrigerator! I researched before buying comparing multiple brands! Highly recommend Samsung!! Thanks BestBuy for a wonderful Product!!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very cool, get it!

    Posted
    JojoL
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I did a lot of research on refrigerators before deciding on this one. I'm very happy with my purchase overall although it has a couple of annoying features. First, the water coming out of the fridge shoots more backwards as opposed to straight down into your cup. This causes a problem because water tends to splash out of your cup, making a huge mess. Speaking of messes, finger prints, finger prints, finger prints, need I say more? Overall, it is very beautiful. I love having the bottom one or two freezers with doors as opposed to having a drawer freezer where everything gets buried.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great refrigerator that makes sense.

    Posted
    Potsie47
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    We debated quite a bit before making up our mind; we looked at many brands and units. The feature that won us over was the flex feature that allows you to use the bottom right compartment either as a freezer or a refrigerator. We find this to be a plus because our storage needs often change. The overall design and exterior appearance is very much unique and makes our kitchen look more upscale. Even though this refrigerator was somewhat more expensive than average, we feel that it was worth it because of the beautiful design and features. In addition, this appliance has a longer warranty - 10 years on the sealed system - than most other refrigerators. Overall we are very satisfied with our purchase. The Best Buy employees that assisted us were very helpful and polite. Thank you all!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Design and funtions

    Posted
    jjpkk12
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The refrigerator has great design and has maximized the space and shelving capacity for easy accessibility. Performance is also great. The only draw back I experienced since installed and used it for 2 months was the door sometimes don't close properly and does not have a louder door alarm to alert,. We had the freezer door not close compeletly twice causing condensation and ice formation. May be I need to call the customer service to find a way to make the door recoil to shut properly

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Flexible and roomy

    Posted
    CMarran
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I love the dual zone option for either refrigerator or freezer on the bottom right section. Like all the flexible shelves in the top section of the refrigerator. Wish there was one more drawer for produce/dairy in the top part (but maybe that's just because it is what I had in my previous fridge). Also loving the 4-door style vs. the usual bottom drawer for the freezer. So much easier!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very nice refrigerator

    Posted
    ACARGUY
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The refrigerator is very nice, looks great and just works. It has a lot of nice features and lots of room. We like the french doors for both the refrigerator and the freezer. We also like the flex zone that can be used as a freezer or for more refrigerator space.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Large storage refrigeator and sleek look

    Posted
    Alib
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Love my new refrigerator. So far it is the best refrigerator I have owed. Love the room and ease of accessing everything. The extra flex space on the bottom is one of the best features. Love having no protruding handles and the clean look. Have only owned it for two weeks - hope this refrigerator will outlast the last one and there won't be any issues.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love the customizable compartments

    Posted
    Adom
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This is the first refrigerator we've bought in the last 12 years and they've changed a lot over the years. Love all the new features like being able to change one of the compartments from cooler to freezer to accommodate our needs and space for our groceries. Since we've a freezer in the garage it's nice to have the extra fridge space in the house. Looks great too!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Fantastic Freezer!

    Posted
    Skye
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The dual freezer doors, with flex option has been fantastic. We are able to easily find all items in the freezer without digging through a large bin. The ice maker.... fabulous! Water dispenser is very well designed. Very pleased with this purchase.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    A wee bit dissapointed

    Posted
    Daddyof4
    • My Best Buy® Member

    It's been a while since I was so hyped about an appliance, but this Samsung was very much anticipated. Maybe the super fast 2 day delivery from BB added to all that! Needless to say by the time I arrived home in the morning, it was all set up, everything moved over from the not so old LG. Sleek looking, sexy as my son called it....BUT...the space was less than what I had expected. Unlike the LG with the icemaker in the door, the Samsung ice maker takes up a bulk of top shelf space that I need. The ice dispenser is very slooowwww. Big turn off as I have never had to wait on line for ice!! The water dispenser however is super quick, but that does not make up for the sluggish ice dispenser. Door shelves also a turn off as on the left side, that darned ice maker design reduces capacity greatly. The right side is definitely a step in the wrong direction from what I had. The bottom can only hold a one gallon bottle of milk and has very little room for anything else. The middle and top shelves seriously undersized The 4-door Flex option was really the most anticipated feature of this unit, replacing the bulky bottom drawer of the LG. Here was some joy finally. I am pleased with the ability to freeze or slush my bottled water on the side shelves. Organizing, finding and retrieving items made easy. Nothing negative here. All in all this fridge is good. I find the ice maker a major flaw, both in design that reduces space unnecessarily, and in function with it's very SLOW dispensing. It will be returned as the Flex doors are not enough to live with the rest of the faults

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Wow! Love it!

    Posted
    Kathee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    It is not only a beautiful product, but has so much room. I like having more refrigerator space since I already have a freezer. I just use 1/4 for freezer. It comes preset which was great. I love it!

    I would recommend this to a friend