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Samsung - 28.1 Cu. Ft. French Door Refrigerator - White-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 1794 reviews

90%
would recommend to a friend

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Customer ratings & reviews

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  • Rating: 5 out of 5 stars

    Great refrigerator

    Posted
    Harmony
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We recently replaced all of our appliances with a Samsung suite. I was nervous because many of them have very mixed reviews and I was advised against Samsung. But the price was right and so far everything is great. We had an old, white side by side left in the house when we bought it. After a year of fighting for space and hating the freezer on that one we purchased this one. Huge difference. I like how adjustable the shelves are with plenty of room to put tall items. It has so much space and such great lighting. I’m thrilled with it. I would have liked to have a separate drawer between the refrigerator and freezer, because we had that on our last Samsung and stored cold drinks there. So we didn’t have to open the entire fridge to get to them. But we are not really missing that feature. I am amazed at the massive storage space in the freezer. Our only complaint about this unit (and it’s a small one) is that the ice dispenser is so very slow to get the ice flowing, especially with crushed ice. But that’s just a small blip compared to all the good features this refrigerator has. I wouldn’t hesitate to recommend this unit.

    I would recommend this to a friend

    • Brand response

      Samsung

      Thank you for being a loyal Samsung customer. We are pleased to hear that you are enjoying this refrigerator. ^Lo Samsung

  • Rating: 2 out of 5 stars

    I'll never buy another Samsung

    Posted
    AVLNC

    This is the 2nd Samsung fridge we've owned and I will NEVER buy one again. The first fridge was a side-by-side that we bought in late 2010. Within 6 months, the ice maker started giving us major problems. It was repaired half a dozen times over the course of about a year before Samsung finally paid us out for the fridge. We went and bought a GE and had zero problems for the 2 years we owned it. Fast forward to 2014-15. We moved and sold the GE. Bought a new house a year later and needed a new fridge. Went to BB and the salesman assured me that Samsung had addressed the ice maker and compressor issues that they'd had back when we bought our first one. Against my better judgement, I decided to give Samsung another try. I bought the 5-year warranty just in case. I'm glad I did. Once again, within 6 months, the ice maker went out and the electronic controls started to freeze up. We had the mother board and electronic display replaced. The ice maker was replaced and serviced 3 times in the span of 3-4 months. Once again, Samsung deemed the fridge irreperable and gave us authorization to exchange it in store. Thankfully, I got a store credit, so I'm not obligated to get another Samsung. Bottom line: Fooled twice with Samsung refrigerators. I won't fall for it again. It's a shame because the Samsung designs are exactly what we need for our family of 6: lots of cubic feet, big freezer, and a BIG ice maker. We're major ice consumers and most of the French door refrigerators have tiny ice bins. The great design is the only reason I didn't give the fridge a one-star rating.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    BIG MISTAKE

    Posted
    Jenny

    I wish I had done more research before buying this fridge. It was expensive and broke just days after the one year warranty expired. First the ice maker went. It took a long time to get the part. After looking online many others complained of the same issue. When the repair company got the part in from Samsung to fix the ice maker..It was broken as well! They had to reorder it yet again. The tech who installed the part told us that he has seen the ice maker break in every Samsung fridge he's ever worked on. We had ice for a good month before I started hearing a loud noise coming from the fridge. I opened the fridge and the ice maker started pouring water out everywhere. This was Christmas week. The temperature display was blinking and it was hot in the fridge. We lost all if our food. We called Samsung and they have been giving us the run around for at least 2 weeks now. We are living with no fridge and it's been a real pain. If I could throw this piece of junk out right now I would. I am so mad at myself for not being more vigilant when it comes down to doing my research before buying this thing. Please if you read this do your homework and buy and extended warranty before purchasing an expensive appliance. Best buy has not helped one bit. I have purchased many appliances and other products from them over the years and this is the first time I've had a problem. AVOID this model and possibly the brand. I would give this a zero if that was an option.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    TERRIBLE, TERRIBLE, TERRIBLE -10 STARS

    Posted
    Retiredcoastie
    • My Best Buy® Elite MemberElite Member

    If possible I would rate this Samsung refrigerator -10 stars: I purchased this Samsung in FEB 2019 from Best Buy and it takes top prize for being the worst major appliance I’ve ever purchased! This unit completely stopped working April 25. It lasted only a few months. Soon after installation the unit began making loud compressor type noises and it only got louder as days/weeks went by. At times the loud racket would last for approximately 35 minutes but, soon evolved to a steady 2+ hours before shutting off! It was driving me insane. Nothing I did (temp changes, unit location shift, etc.) made any difference. Two days before it died I had a premonition that this unit was on its last legs so I purchased a small 5 cu ft chest freezer. This saved the day as I was able to save all my frozen foods from spoiling a few days later. I was duped by the Samsung name but, never again. They should get out of the major appliance business and stick to cellphones. I will never, ever spend my money on any Samsung appliance. Calling it junk would be a compliment.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Hello, Retiredcoastie. I understand how frustrating this has been for you, and would love to see what we can do to turn this experience around. Please reach out to us via any of the following outlets and reference ticket number 1139697681.
      1. Facebook Messenger:  http://m.me/samsungsupport
      2. Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
      3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398).
      We look forward to hearing from you. ^Lo Samsung

  • Rating: 1 out of 5 stars

    Buyer Be Aware

    Posted
    Frustrated

    Please be aware of a problem that most Samsung products suffer from. Our three door refrigerator, that is only five years old, had one of its door handles break while trying to open it. The part, which holds the pin that holds the door handle, broke. The plastic part IS NOT REPLACEABLE. That means that if this part breaks, you have to buy another complete door. There is nothing wrong with the door other than this weak plastic part. The plastic part that failed probably costs a buck or two to make and maybe twelve dollars in a store, if it was sold, now costed us $300. It seems that during design and assembly, SAMSUNG has placed a PLASTIC part that is not repairable and the customer is responsible for their mistake. Custom services' response was that there was nothing they could do because my refrigerator was not under warranty. Since my fridge is five years old, a warranty wouldn't have helped anyway. Your concern should be that SAMSUNG's products have these parts in them. If your spending your hard earned money on SAMSUNG products, your depending on the SAMSUNG name and reputation to help its customers out when one of their products has failed. This is a design flaw by SAMSUNG. SAMSUNG should take responsibility for their mistakes.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Dont' buy samsung fridge

    Posted
    karls

    Don’t buy a Samsung Appliance! I have had the expensive French door fridge for less than 2 years and we have had three service calls. All for different issues. Now at the third time, I have to pay a $200 service call to have the icemaker fixed. The service center they assigned me to expects me to wait around all day until they decide to show up. I was on the phone for an hour this morning trying to get a valid phone number from Samsung reps (took three) to confirm the service window. At 10 am they finally called me to say they would arrive between 4 and 5 that afternoon. What!! I am paying you $200 and you will wait until 10 am to call me to say you will be there over 6 hours later. I am sorry but I work and took the morning off for this service call. I have to be at work by noon or there is no money for a service call. Now I am back to square one. I have waited 5 days for the service call and now I am waiting 48 business hours (which since it is Friday) will be Tuesday before I hear from someone to reschedule this service visit. Again- Don’t buy a Samsung appliance!

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great fridge, but online experience was terrible

    Posted
    RichardB
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The refrigerator is very nice, plenty of room, and I only deducted 1 star because as others have said it is a little louder than my last one, but not terrible........but online buyers beware!! Best Buy credit card would place a pending charge when the order was placed, and then a second pending charge a few days later which resulted in over 4000.00 of pending charges which put me over my limit, so they cancelled my order!! I called to complain, put in another order after they said it would be fine, and it auto cancelled again!! I ended up changing the payment method by putting it on another card with a much higher limit to avoid another cancellation!! I have ordered high dollar Nikon cameras and never was double charged, so why the problem with an appliance? Then after all that, it went on sale for 750.00 cheaper and I had to call them for a price match lol... rant off...anyway it’s a good fridge, but you better use a high limit credit card.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    love this fridge

    Posted
    pnygaard

    Our Samsung RF28HFEDBSR/AA is now a year old. We have loved this fridge... never had a problem with the ice maker and/or dispenser as some have reported. The whole ice container is easy to remove and replace... in case you need a lot to fill pitchers etc at once. It is not silent when the ice is being made and dropped into the storage bin. We got the full on warranty when we purchased it just in case. It fits perfectly into what was formerly the space for our built-in older fridge, because it is only 70" high... and yet the interior at 28.1 cu ft is so much roomier than that fridge was. I'm very pleased with all the space in the freezer as well. Love having the refrigerator space full on the top, rather than the side-by-side. The interior lighting is also excellent, and so important! It is also easy to clean and easy to arrange tuck-away shelves to make space for either tall items or more "floor" space for shorter items. Gallon milk bottles can be stored in any number of places, including the door. Magnetic on the sides only, the SS front and sides are easy to clean and finger print resistant.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Do not purchase

    Posted
    angry

    Do not purchase this refrigerator. For the first 2 years everything was fine. Water started to come from the ice dispenser. Initially, this was just a minor annoyance, but then the problem increased to the ice maker freezing up and needing to be defrosted every 3-4 weeks. Shortly after, fan started making loud noise and fridge froze solid. Whole thing would need to be unplugged to defrost. Samsung authorized repairman indicated this was a known problem for Samsung and suggested contacting the company considering overall age of the fridge. Several Samsung representative basically said the same thing-Out of warranty, not our problem. Repairman replaced ice maker and thermostat, but said there is no guarantee the problem is fixed. Sure enough, 6 weeks later same problem is happening. 3 minutes of research on the internet will show the high number of people who have this same problem.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    So far so good

    Posted
    Sylwia
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Went with the intention of not spending more than $1,000 on a fridge (wanted the side by side one as the french door models with water and ice in the door were super expensive in comparison). Once in the store, the very helpful and not pushy at all sales clerk pointed us to this fridge (after I mentioned the water/ice in door issue). So it was $600 over the budget but it was exactly what we wanted. On top of that they matched the price to that of Costco (less $50). What was further appealing is that somehow they managed to make it super spacious (even with the ice in the door!) and the interior allows for easy access to all refrigerated and frozen items. I was a bit apprehensive towards the freezer in the drawer but it's so big that it's not a problem at all. So far the fridge doesn't make any loud noises (besides making ice, which is completely normal). It does have a little delay when switched from water to ice but I love it! My husband likes ice in his drinks and I don't (plus I usually fill up a drinking bottle and not a glass) so that delay let's me realize that it's in the ice mode and I can withdraw before the mess happens. Overall, we are super happy with this purchase.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great refrigerator!

    Posted
    Lynn
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought my first home about a year ago, and this refrigerator was my first big, grown up purchase for the house. My husband and I did a lot of research online and looked at A LOT of different fridges, but finally landed on this one because we liked the look of it, loved all of the available storage, and have been happy with other Samsung appliances in the past. The refrigerator has never given us a bit of trouble, and I have been pleasantly surprised by how much it can hold. I love the sliding shelf that allows you to put in taller items, and the freezer seems to hold infinite amounts of items without becoming a jumbled mess. My only complaints are that there is some kind of useless space on the door due to the ice maker, and the ice really shoots out at you if you don't hold your glass right up under the area where it releases. Also, the people who delivered our fridge did not level it or remove any of the plastic coverings which was a big pain for me to do myself. If I had known better, I would have asked them to do it before they left, but never having bought a refrigerator in the past, I didn't know what was normal. Overall I am very happy with my purchase.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very functional, subtle lighting, lots of space.

    Posted
    FrankA
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    First a cautionary note, these new refrigerators are wider than most older models. They also vent heat at the rear, but on the sides of the unit. The opening that was available with our cabinets was 36" wide leaving less than one half inch space total when placed. However, once the unit turns on the sides bow out very slightly, further reducing the available space to vent the heat. I would strongly recommend that Samsung vent the heat in the front of future units to insure proper heat dissipation. The unit is very functional, with lots of available shelf space, with a minor issue involving limited space that can handle tall items such as milk, and soft drink bottles. The unit holds the temperatures very accurately. I have it set at 39 degrees, but since the ice maker is inside the refrigerator unit, the temperature on the door next to the ice maker is actually just below 32 degrees. That can be problematic if one puts freeze sensitive items on that left hand side door. The unit runs very quietly, with the normal, slight, infrequent noise when the ice maker drops the cubes into the ice cube container. Overall, a very nice refrigerator.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Spacious enough for a family

    Posted
    Dhan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have had this refrigerator for 3 months after upgrading from a Kenmore for 17 yrs and it broke down. It works great and has sufficient space for a family of four. We like fresh food and are light users of the refrigerator except for food we stock and dinner for up to 2 days. We were skeptical of the design with the freezer drawer on the bottom. but now we like the separation between the main section which is used often and the freezer which we use less. Ice and water cooling is good. The foldable shelf design is convenient for tall items. The food does remain fresh so I believe all the marketing gimmicky 'twin cooling' ' cool select'. The alarm goes off if the door remains open - which is a great feature as it trained us well. Maintenance seems to be much easier than the 17yr old Kenmore model that I had. Few odd things The shelves in the left door are very narrow if you buy this thru-the-door ice and water model. The cold water tap through the door is oddly designed and unless you hold normal sized bottles or cups really close to the tap, you will end up spilling. The filter is oddly placed but out of the way. This is a good sized refrigerator so make sure you check the dimensions of the area where you place it. It does not have too many fancy features like Internet connectivity, but good balance between the high end models and the economical ones.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Whatever you do DO NOT buy this fridge

    Posted
    JB8888
    • My Best Buy® Elite MemberElite Member

    We bought this fridge in 2015. It actually worked very well, until earlier this year. Then everything went kaput. The temperature regulator went out, which caused the fan to freeze over. When the technician came out he told us that Samsung pushed out a "technical bulletin" requiring Samsung service technicians to REPLACE, not repair ice makers. The repair bill: $1700. For a fridge that Best Buy is currently selling new for $1800. Calls with Samsung proved entirely fruitless. As a longtime Samsung customer, I'm done. Off to buy another fridge, and won't be replacing any of the Samsung products in my home with new ones. Fridges should be expected to last more than 4 years, and shouldn't cost the cost of a new fridge to repair them. Wholly disappointed with Samsung, its customer service, and its product.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Thank you for your feedback. ^Lo Samsung

  • Rating: 5 out of 5 stars

    Nice Fridge

    Posted
    KG42
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Our old side-by-side refrigerator went out without warning and we had to make a decision on the spot about a new one. The Best Buy sales rep was very helpful and we decided on the Samsung - 28 Cu. Ft. French Door Refrigerator. It is so much better than what we had. Very roomy (still haven't filled it up like we did the old one [25 - 26 cubic feet]) and has lots of nice features. It is very open inside and the lighting is very good. Can set the temperature by degree rather than a dial setting, so can get exactly the temp you need. Also, thermometers inside tell you on external display exactly what the inside temp for each compartment is. This is handy when loading the refrigerator or putting something in that you recently cooked, so you can see how long it takes to get back to the set temperature. We also find the oversized water/ice dispenser slot to be great for filling large water bottles. Our old refrigerator had a slot big enough for normal glasses, but not water bottles, so we had water and ice on the ground often. Overall, we really like this model and would recommend it to others.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    So far so good

    Posted
    AnnieSonie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We got this fridge about 6 weeks ago after our 8 year old GE died. I read a lot about the french doors and eventually settled on Samsung as they have mastered the two coil system which they call Double Cooling System. LG and Whirlpool have also recently introduced this concept. It helps to reduce the problem I had with my earlier GE where it was not able to take the cold air from freezer to the upper chamber. Pros - Cold Water (just right) - Nice ice cubes - Veggie bins maintain their humidity - Fairly quiet - Fast cooling Cons - Temperature stated on panel is always 2-4 degrees less than interior temperature. So either we call someone to get that calibrated or you can just have it lower than you want - say if you want 35 degrees then set temperature to 32 degrees - Big fat ugly ice maker takes up lot of space. Cannot fit more than 2 milk bottles - No specific place for butter - Left side door interior panel is literally unusable - Designed for people who use their right hand more than left hand Overall a good buy for the discounted price I got. Best buy has good customer service. Make sure you buy the extended warranty as these things do have tendency to go bad.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    One of the Best Refrigerators on the market

    Posted
    BDBusdriver
    • My Best Buy® Elite MemberElite Member

    I also did lots of research for my choice of refrigerator, and targeted a Samsung because of the quality of the HDTVs and washer/dryer I've bought from this company. We bought this new fridge model and installed it in our new house 6/19/15. After over six weeks of experience, my wife and I our very happy with this refrigerator. It is quiet. Roomy. Good ice capacity. Good lighting-LED. The 28cuft capacity counters most of the space lost in the refrigerator section due to the ice maker and water dispenser. One of the reviews I read complained of noise from the ice maker. Sure it makes noise when it drops the fresh made ice, and at first it is working hard to fill-up the ice dispenser, but that will be much reduced after a day of ice making. This fridge is super quiet otherwise. The Stainless Steel finish isn't smudge proof like the Frigidaire models, but better than most and easier to keep clean than I expected. The drawers are well laid out, and hold large quantities of meats, fruits, and veggies. My wife loves the French door models so she can place large platters in the shelving when hosting dinners or parties. You won't be disappointed if you buy this model!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Stay Away

    Posted
    Paz56
    • My Best Buy® MemberMember

    I have the same ice maker issues as many other, it freezes up and will not work. there is a class action lawsuit involving this and other samsung models, google it. i am on customer service chat now and they claim it has been fixed on models made after Sep '17 mine was made in Nov' 17 and it still has the same problem and the remedy in the owner's manual does not work. this is the 3rd time it has frozen over and i spent too much money on this fridge to have it rendered useless after 2-3 weeks! the photo i have attached is a picture of how the ice maker freezes up

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Won't fit

    Posted
    Frustrated
    • My Best Buy® MemberMember

    Despite carefully measuring the opening in the cabinets and double-checking the dimensions of the unit, this device won't fit. After inspection, it is clear that both sides are horribly bowed. Placing a four foot level along either side verifies that they are simply rippled all the way up and down. There is at least 1/2 inch extra on each side of the unit. In addition, the specified measurement (35 3/4") is accurate across the top of the unit; however, the bottom has plastic vent covers that stick out on either side. The opening in my cabinets is 36 1/4" by 70", which I thought was a standard size since so many refrigerators advertise fit "36 inch" opening. Don't believe it! After searching on this problem online, it appears that bowed sides is not that uncommon. If a manufacturer is going to provide dimensions, then they should be a maximum size and not a nominal dimension, especially if it is going into a defined opening like cabinets. I'm going to have to go down a size and pay more on top of it to make sure that a unit fits.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Awesome

    Posted
    Athomemom
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Fridge looks amazing! So far it has been great. Wasn’t sure if I was going to get more freezer room going with a bottom freezer. But wow, when I moved everything from the side by size to this bottom freezer I was amazed at how much room I still had left! (side by side freezer was packed) Love the space on the top fridge too. Just went grocery shopping brought home a bunch of stuff including 5 gallons of milk and everything fit with room to spare! Now the space on the door where the water dispenser is seems a little worthless but think the overall space is worth it. Was first thinking I wanted those slim ice makers to get more door space but after seeing them at the store, thought the storage space seemed about the same. Not worth it for the reduced ice. Water tastes great from the dispenser. Ice amount seems good, haven’t ran out. Husband fills his 40 oz yeti with ice before he leaves to work and we still have ice for our drinks during the day. Great fridge.

    I would recommend this to a friend