Main Content

Customer Ratings & Reviews

Samsung - 28.1 Cu. Ft. French Door Refrigerator - White-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 1807 reviews

90%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Filter:
Page 3, showing41-60 of 1,807 Reviews
  • Rating: 1 out of 5 stars

    Stay Away

    Posted
    Paz56
    • My Best Buy® Member

    I have the same ice maker issues as many other, it freezes up and will not work. there is a class action lawsuit involving this and other samsung models, google it. i am on customer service chat now and they claim it has been fixed on models made after Sep '17 mine was made in Nov' 17 and it still has the same problem and the remedy in the owner's manual does not work. this is the 3rd time it has frozen over and i spent too much money on this fridge to have it rendered useless after 2-3 weeks! the photo i have attached is a picture of how the ice maker freezes up

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    excellent addition

    Posted
    Dishes
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I looked at no less than 32 refrigerators before purchasing this one and of course I looked at every store in NH and Mass that offered it and could not believe how much lower the price was (not to mention the price match not necessary of course) and the floor models at the "hardware chain stores" the employees didn't seem to know anything more than it has water and ice in the door and it keeps food cold. The shelves are adjustable and I'm still learning how to put certain items on which shelf or door. Freezer has a 2nd shelf drawer which makes it easy for items you tend to use ofter and plenty of space for the standard family.....party's might be a bit of a challenge but they were already so no change there. Stainless steel is a bit of a challenge to keep clean but it encourages my family to think before grabbing a handle and this may help in other area's of the house. The water and ice have quickly become our family favorite and although you can hear the ice the noise level is very quiet and I almost never know it's on.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Samsung 28.1 cu ft French Door Refridgerator

    Posted
    smbblack
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    So far we love our new refridgerator. Installation went well although it would have been helpful for tech to take a few minutes to show us a few things. For example, after an hour there was no feeling of coolness when we opened the door. It should have begun getting cool. Nothing in the limited manual provided a solution so we went on-line and discovered that it more than likely arrived in "demo mode" and once we figured out how to turn that off it began to cool. Another issue was figuring out how to remove the ice bin. Again, found the solution on-line. And lastly still trying to figure out the foldable shelf. It appears the tech should have removed a screw in place for transport to release the shelf. We don't have the correct type of screwdriver so this issue has yet to be resolved. All these issues are relatively minor but very frustrating and just a few minutes with the install tech to go over how things worked would have been helpful. That being said we do love our new fridge.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Fantastic Fridge for the Price

    Posted
    Couponkingofjax
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Got my fridge on an Open box for a huge discount and I couldn't be happier. It showed up without a single scratch on it and the only issue with the door best buy stood behind and fixed. Overall I saved over 1000 dollars doing an open box deal and got basically a brand new fridge. Would highly recommend people check out the open box selections for any major appliance. It comes with the full warranty and is generally a return that was returned right away because of buyer remorse. I've also bought my macbook pro laptops this way as well! The fridge is a huge upgrade from the side by side I had before. I'm still getting used to it, but I really love everything about it so far. Quick tip, if you have condensation on your door, turn off energy saver. When energy saver is on the heater in the door turns off and will cause condensation. Geek squad guy showed me that trick! Would highly recommend best buy, and their open box products!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Fridge

    Posted
    ChiMikeIL
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This fridge is really spacious. I really like the LED lighting and adjustable shelves. The water/ice dispenser works very smooth and relatively quite, except when dispensing ice cubes; that's understandable. The outer surface is very nice and avoids finger/hand prints. If there were any Cons, I'd say the temperature settings do not agree with the actual temperature. I adjust the temp to match a portable manual thermometer I install/move from fridge and freezer, as needed. And, the right side door isn't/can't be adjusted to match the height of the left side door. The installer told me the door was already set to the correct setting. I’ve seen other Samsung fridges with the same exact door height issue. Other than that, I’m happy with this fridge.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Icemaker ok, dispensor is the problem

    Posted
    thollo

    The day after our new Samsung Fridge was delivered and set up, we realized the icemaker makes plenty of ice, but it is slow to dispense. Also, there is no place for drips from the water and melted ice to collect. There is no drain tray to collect water. If you do not keep a dry towel underneath, water will run down the front of the door! Then, 10 months later, the icemaker broke. It was fixed under the Samsung warranty. Now 6 months later, our ice comes out as shave ice and continuously gets jammed up in the dispenser opening. We have to reach in and knock the ice out with our finger or it will melt and make a big mess.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Don't let Samsung in your kitchen!

    Posted
    Kate
    • My Best Buy® Elite Member

    We purchased this unit in December 2014. A couple months ago the fan started making noise. It gets really loud, like an RC plane landing in the kitchen. A little research let us know it was likely icing in the back panel. So many people with this issue in various models yet Samsung keeps using this design and Best Buy keeps selling them. Everyone is losing money but Samsung and their authorized repair techs! Third visit from the techs tomorrow for the same issue. Our old Whirlpool lived almost 15 years. We went with Samsung this time because our other appliances were Samsung and we wanted them all to match. Well, the microwave lasted 1 year before the panel went out. Now this. We're done! TVs and phones have been great but they need to stay in their lane -- and OUT of the kitchen!!

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Hello, Kate. Thank you for bringing this to our attention. Your voice matters and reviews like yours are used to improve the Samsung experience in the future. ^Lo Samsung

  • Rating: 5 out of 5 stars

    Excellent 28 cu ft French Door Refrigerator!

    Posted
    Maniz
    • My Best Buy® Member

    We bought this Samsung black stainless steel fridge for our new home. After so much review we finally found this Samsung refrigerator. We love the technology and it has 2 doors and freezer drawers on the bottom. It does not take much room in our kitchen. Fruits and veggies stay fresh for longer period of time. Ice maker and water dispenser both work very well. Water comes out without splashing over everywhere.The bottom freezer is so wide and you can organize all the frozen food easily.The inside lighting is perfect. Everything is clearly visible. Overall this is excellent refrigerator and it is very quiet also The delivery was so fast and set up quickly.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Many great features and beautiful styling

    Posted
    Trrr
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I previously owned a Samsung which was almost 8 years old and although looked new was not repairable. I was told 7 years is what to expect out of a fridge so I walked into Best Buy DETERMINED not to buy another Samsung as parts were hard to get. I didn’t want to spend too much if it was only going to last 7 years. Samsung did the nicest, best features, value for money etc and with B.B. haul-away option I purchase another Samsung. The left door feels like it doesn’t close properly although it does seem to cool ok. When I walked into the store I found the Shop floor model had the same “feature”. Doesn’t feel as though it sticks closed. I spoke to Best Buy about it and they didn’t want to know (I’ve never found that before). So I will have to contact Samsung. So if you buy this fridge check this “feature” before the installer leaves your property.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Hi there, I'm glad to see you like this refrigerator's features and style, and I'd love to help you with the situation your encountering with the door. Go through the information in this link https://bit.ly/2PjmI4k to see how to correct it.

      ^Jefry Samsung

  • Rating: 1 out of 5 stars

    ice maker ice junk

    Posted
    dontbuyit999

    DO NOT BUY FROM SAMSUNG. What a horrible piece of junk from a reliability perspective. Love the design and layout but...The icemaker starting leaking water, the fridge is 18 months old and I know it is out of warranty so I called a repair man (a trusted friend). He came to the house and said "oh yeah I service Samsungs for this issue all the time, at least 5 or so a week". The icemaker and the auger unit needed to be replaced, $755, WHAT almost half the price I paid for the fridge itself. I looked online and the parts are over $400 at the cheapest place. I called Samsung and they said it is out of warranty and would not do anything to make me happy. I would call this a defect if the component is failing in less than 2 years, which according to my buddy he sees all of the time but what does Samsung care they are making a killing on repair parts on fridges that are less than 2 years old. I will never buy another product from this company and I suggest you don't either, complete junk.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Overall okay

    Posted
    John
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This refrigerator has a lot of space which is great. My only qualms about this refrigerator is that the ice machine doesn’t work as well as my other LG side by side. It seems to dispense ice slowly and I have ran out several times. I think that is good and bad for the fact that the ice won’t be stale or caught at the bottom of the bin. The second part that I did not consider when buying a French door is that you cannot dispense ice or water while having the other door open. Seems like a petty complaint but it became more and more noticed when trying to fill cups while a family member goes to dig through the fridge. The worry with a bottom freezer seems to be that things become lost at the bottom similar to the chest freezer I have. The shelf helps but if it’s at the bottom it does take a little effort getting to it; it then becomes a Tetris game of trying to get everything to fit again. Overall okay just those 3 things.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    It's the small things...

    Posted
    JRB1

    After 14 months of ownership and three Samsung repairmen visits, I reluctantly give two stars...after spending nearly two grand on this the ice dispenser in the top door constantly leaks (the ice "chips" get stuck in the closure and leak down over the front), the ice is slow to replenish (good thing I got the one with the ice maker in the bottoms drawer), compressor growls when running (rep said this is "normal"), shelves are just at awkward heights (I know they are adjustable but still), and now it makes random noises all day like the noise you here right before the ice drops in the tray, and I have the refrig/freezer as cold as they can go (34degF and -8degF) and the frig stays at 40-42 degF according to multiple thermometers. For the price, the reputation of Samsung and their service department, and the available technology, this refrigerator was a huge disappointment. I should have stuck with Kenmore. I do like the overall look, the bright lights, amount of storage.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Very good Refrigerator

    Posted
    happysenior
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I am very happy with this refrigerator. I have had it for about 1 1/2 months. I loved the way it started up - it cooled down and started making ice within 4 hours. It has lots of space and the inside lighting is very good. I had one thing wrong so I waited to write this review until I found out if it was a design flaw or just needed an adjustment. The little spout that dispenses the water was angled to the back so much that I could not fill a glass or a pitcher without the water spraying on the back of the opening and spilling down the refrigerator. It turned out it needed adjusting. If you have that problem, just pull the spout toward you hard until it snaps into a groove. The water still angles back but much lower down now so I can fill most vessels by placing them on the support shelf and pressing the water on.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    keep your expectations low for this one

    Posted
    lisa
    • My Best Buy® Member

    I like the size and the look however, there is a clicking that has been happening since I bought this and it has been serviced a handful of times but they cant' seem to fix it. So, if you think you are getting a warranty, buyer beware! Nice guys come to fix it but they can't seem to fix it so I thought they'd replace it but because I call so often the system only recognizes it as 1 service ticket. I bought the unit over a year ago and have been calling since I got the unit. I don't understand the "system" I just call when it breaks. I asked the tech how the "system" works. Unfortunately, if they never fix it (i.e. you keep calling) then they will keep the ticket open thus considering it an open ticket. However, If you stop calling for 3 mo and then call back with the same problem, then they will generate a new ticket and thus are willing to work on fixing or replacing the unit. The need for multiple tickets on the same problem is what will make them fix the issue. Now that's just silly....

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Piece of junk

    Posted
    Chad

    I have never written a review about anything before but am upset that I paid so much money for something so bad. We bought it because it had lots of good reviews. Not sure why. First of all the ice maker is very small. It you don't have kids and never have many guests you will probably be fine for awhile until the ice maker stops working. We have reset it several times and it works a bit and then stops. Now it doesn't work at all and we are now past our 1 year warranty. The ice maker and water dispenser are less accurate at hitting the glass/cup compared to our old GE. The refrigerator is also SUPER noisy. I have never heard such a loud refrigerator. It makes all sorts of strange noises. Third it has quite a few extra moving parts that I am sure will break....especially with lots of kids. Sometimes when we are close the doors the flaps on each door collide. The plus is it is a nice looking refrigerator....but looks don't make ice!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Buyer Beware!!

    Posted
    JDTWAREAGLE

    DO NOT buy a samsung refrigerator. You have be warned. We purchased a french door samsung refrigerator and about 6 months after our purchase the ice maker stopped working. About a month later their was so much ice build up in the cooling area that the refrigerator stopped cooling. When we called samsung about this issue, they told us we had to defrost the refrigerator. We were sent some directions on how to do this. I thought this was 2018 not 1935. We defrosted the refrigerator and we had the same issue about 3 months later. Samsung is no help. They tell us to keep defrosting the refrigerator. Again, its 2018 and for the price we paid for this appliance you would think we wouldn't have to defrost it every few month.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Really Nice refigerator

    Posted
    Garyintexas
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    We've had it for one week and we really like this refigerator. It is a little noisy when making ice, however the sounds are not too obnoxious or interrupting, for example like when you're watching a movie on Netflix or Vudu. I like that you can set the temperature of the unit, both the freezer and the fridge to a degree as opposed to a number. The water dispenser is high enough that my grandchildren can't spill water all over the kitchen floor like they did with my old one. The amount of room you get is cavernous. It has plenty of room for everything. What I don't like is people like to touch stainless steel and the finger and handprints show. If you have a standard door, you will have to remove the doors to get it into your house. It's a little heavier than your standard fridge.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    If this fridge lasts, it's a winner...

    Posted
    FamFirst
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    We've only had the fridge a couple weeks, but we absolutely love its functionality. It gives us more than enough room for our family of seven to fit all that we need. The only "flaw" I would say we noticed so far is that the shelves on the inside of the door with the icemaker don't hold very much because they are so skinny, but there is so much room otherwise, it is not a big deal. Our last fridge was a Whirlpool, and we had nothing but problems with it from shortly after we bought it. If this fridge actually holds up in quality and lifespan, then we will be super happy customers. I will say that we already know that the icemaker/dispenser on this is working really well, and that is something we could never say about our last fridge. Hope that this can remain a 5-star purchase!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    3 Refridgerators Returned

    Posted
    mfergus2
    • My Best Buy® Elite Plus Member

    Terrible Engineering! I had to go through three fridges in a matter of two months. I finally gave up on this brand. I spent a lot of time looking at reviews and consumer reports. The first fridge didn't cool properly, second fridge had warped steel doors from the manufacturer, third fridge had a very loud compressor fan and ice maker issues. Geek Squad came out and said that it was normal, the previous two fridges did not make this noise. The repair person then said well each one is different and Samsung doesn't take making each unit the same to heart. Geek Squad also showed up three days before the appointment and called me from my house when I was at work and said he needed to see the fridge right then and there.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    nice but very loud

    Posted
    007jayc
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Just bought the black stainless steel model. Very nice finish with plenty of room. We went from a side by side, 26 cu ft to 28 cu ft. Our old fridge was silent as a mouse, other than the ice but that was to be expected. This fridge is very loud. Geek Squad out to the house 6 days later to look at it. Nothing to be fixed. Was told all newer fridges sound this way because of variable speed compressors, and that the more expensive models with 2 compressors are even louder. Why in the world would anyone make a fridge that makes this kind of noise? This isn't an improvement over older models. Our we going back in time and not forward. You can't tell me that customers would be happy to own a fridge that sounds like something from the 50's-60's era.

    No, I would not recommend this to a friend