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Samsung - 28.1 Cu. Ft. French Door Refrigerator - White-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 1794 reviews

90%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 4, showing61-80 of 1,794 Reviews
  • Rating: 4 out of 5 stars

    Some small issues

    Posted
    JS239
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Overall I really like the refrigerator, but I have had a couple of issues. Within a week the refrigerator would beep and switch itself to crushed ice mode. I'd reset to water and in 15-20 minutes it would beep and reset to crushed ice. I was told that it was most likely a faulty circuit board, and they would replace....I was insistent that it was brand new and instead of repairing just deliver a new one. Best Buy was great and did just that. Within 3 weeks, the replacement refrigerator ice maker quit....It was replaced yet still won't make ice. The Best Buy tech has been outstanding...professional and helpful....and he's ordered 2 additional parts, including the circuit board, hopefully that will get it fixed. Like I stated at the beginning I really like the actual refrigerator, it just appears that we've had issues with 2 circuit boards in a row.....

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Beautiful, but not perfect

    Posted
    ladyred
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    It looks great and there is plenty of room in this fridge! 2 negatives I can find that are prohibit just normal with this style fridge: 1- When the ice maker makes ice you can here it drop from another room. It's loud! They should have insulated it better to resolve that issue. 2- You can't use water/ice dispenser if the right side door is open. This is annoying for a multitasker like myself. Not a big deal though, would kill me to show down a little and patiently wait... 3- The plastics celephane wrap is still on the edges of the fridge about impossible to get off and I don't have the free time to sit and pick at it. I had it delivered by best buy and they said that was the best they could do... Otherwise it's a great fridge. I live the space, organization, and the look. Haven't had any trouble with the black stainless coating yet.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Samsung fridge

    Posted
    Review1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Nice fridge led light inside is nice and bright. Works as expected and arranging items is not to bad. I read some complaints on ice maker side door space. I don't mind it I have my Tabasco sauce and butter sticks in the middle one but thats all you can fit literally you can fit like 6 butter sticks and small Tabasco sauce bottle in it. The ice water maker is okay wish it did not have a button to switch between ice and water. also you can't open the other door while filling your cup. Our last French door you could so I guess it is just a habit I need to break. Ice maker is is pretty good ice is a little smaller than last one but we use lots of ice daily and it keeps up pretty good for family of 4. You can hear it run at night in kitchen but during normal conditions in my house it is not a issue. I would recommend this for its nice look and fell for the price it is a good value

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    This is a Lemon!!!

    Posted
    FrustratedMom

    We bought this refrigerator in July, 2014. We had a repairman came 3 times already. The refrigerator is loud when the fan come on and it goes on and off for hours. We purchased warranty so Geek Squad replaced the mother board and the whole cooling panel, but we still have the same problem. There are more than 1500 reviews about the same problem. Samsung continues to sale the same products. I am so frustrated and wasted of my time when I have to wait for the repairman to come. I will NOT recommend ANY SAMSUNG refrigerators to anyone. SAMSUNG get your act together and fix this problem!!!

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Good refridgerator

    Posted
    lily77
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The first thing I would say is I hate stainless steel. It is a nightmare to keep fingerprints off, especially with a toddler around. We had a side by side so this appliance took some getting used to. The other thing I don't like is there is no "meat" drawer. There are two huge drawers for vegetables and fruit but I had to read the manual to discover the wide drawer below the veg/fruit drawer is where you can store the meat. I can't image a decent size roast fitting in a space that's only about 2" high. The ice maker seems bigger than our last fridge and there is plenty of storage. I like the bottom freezer because it's easy to see everything that's in there. With the side by side, things got buried in the back or underneath other things. All in all I like it and would buy this design over the side by side but not in stainless steel.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Perfect Refrigerator

    Posted
    TGONE
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    When I purchased this frig I was a little concerned about the bad reviews, even though it was rated at 4.6. Let me say, those reviews are not the Samsung frig we have in our kitchen. The frig and freezer temp holds at the setting we assigned, 0 and 37 degrees. There are no loud sounds, unless you are filled a glass with ice, and that sound is normal for that process. Samsung hit a homerun on this frig. Drake our Best Buy Representative was great during the entire purchase process. A special thank you goes out to Drake and the Best Buy Team at the Hamburg Pavilion Store. Keep up the great work, and customer service.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Overall a nice fridge...

    Posted
    HelpingYouSearch
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Overall this is a good fridge, it has plenty of space inside and it does what it is supposed to do...it keeps your items cold. The complaints I have are all pretty minor: 1) The ice dispenser is very slow...it produces ice fast but when you try to get it through the door, you will be waiting longer than you would like to fill your cup with ice. 2) The doors are not magnetic so you will not be able to easily hang items on the front. The sides are magnetic. 3) The inside of the left door has a lot of "shelving" that is close to unusable thanks to the ice maker. You can find some very narrow items to fill the space but that is about it. The everyday person should be able to find enough space elsewhere though. tldr: overall a good fridge I would consider again in my search since the complaints I have are minor issues

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Roomy, Flexible and Good Lookin'

    Posted
    utmom
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Replaced a GE that had a terminal flaw of freezing the water line for the ice in the door. The Samsung french door is a lot bigger, more flexible in how we can choose to arrange things. We don't have a lot of use for the door-in-the-door feature on a daily basis, but I could see it being handy when you have a family or social gathering and people are just grabbing beverages from the door. It did take a little time to rethink how we placed items in the fridge, especially since your door bins are a lot different, particularly on the side with the ice/water. But I looked at pictures online and a few videos and then over the last month we've sort of figured it all out. Were a little surprised when we realized you can't get water out of the dispenser and open the door on the other side -- but we getting used to it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love my Refrigerator

    Posted
    LovingSummer2015
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I've had my fridge for abput a month now and really love it. There were a few reviews that talked about it being noisy, but I"m happy to say that I have not had that experience. I don't think it's noisy at all. One small disappointment is that I lose half a shelf in order to accommodate beverage bottles, but I'm happy say that there is the option to "fold" half the upper shelf up to accommodate them and still have a decent amount of room. I guess another nit is that the vegetable drawers are a little small, but this was the case with most refrigerators and this model was better than most of the other ones I looked at. I'm also glad I did not buy the model with the extra drawer. The pantry drawer in this model has plenty of room and I meets my needs just fine. Happy hunting. I hope this helps :-)

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    No ice bucket?

    Posted
    padams1970
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This frig is huge. We got it installed and transferred all of the food from the old frig and barely made a dent in this beast. It keeps the food cold and the temperature seems pretty consistent. We like the deli drawer, the only drawback is that both doors need to be open to access it. The frig does make some strange noises, almost a squeaking sound from the compressor. Sounds kinda like a squirrel. There is a cut out in the top freezer drawer for an ice bucket, but apparently you cannot get one for this frig. Seems crazy, but we have called Samsung repeatedly to ask about it and there is not one available. Most of the time it's fine, we just use the ice maker bucket in the frig, but it would be nice to have the bucket that fits the cutout in the freezer.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Buyer beware!! Do not buy!!

    Posted
    Scd0808

    I have owned the black stainless refrigerator for maybe 2 years and the ice maker has already frozen up and stopped producing ice. We had to use a hair dryer to melt it so it would work again. Also water drains into the bottom of the fridge under the coil select pantry drawer and then freezes into large sheets of ice. The wheel for the drawer will freeze into the ice so it makes it hard to open anymore. When we do get the drawer open large thick sheets of ice dump all over the hardwood floors and water comes spilling out everywhere!!! There is also water draining into the drawer with our food as well. Don’t buy!! This is a common problem for French door Samsung refrigerators and they do nothing about it.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Hey there! I'd love to help you find a solution to your situation. Follow the steps on this link to help with the ice production (https://bit.ly/2NmHI9f) Also, on reasons why and more information on stopping the leak from occurring please to go to this link (https://bit.ly/2NVBZIG).
      For additional help, please contact us via Twitter:  https://bit.ly/2pTYDc7
      Facebook Messenger: https://bit.ly/2LmCR7F
      Support via LiveChat or Email:  https://bit.ly/2z9FXFr
      or give us a call at 1-800-SAMSUNG
      ^Lizzette Samsung

  • Rating: 4 out of 5 stars

    Good space in refrigertor and freezer

    Posted
    MRSMUSTHAVE
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is my second Samsung Refrigeration. Previous was side-by-side. Pros: Easy to open doors on both refrigerator and freezer. Like the size of the deli/fruit/veggi drawers. Like the capability to flip top sheft on left side. Very handy when needing taller space for those 2 liter bottes! Like the right side shelft that tilts inward. Very handy when putting large got with lid or other taller items. Like the locking handle on freezer. Love LED Lighting, especially in freezer. Ice cubes are finally a good size and amount distributed, for Samsung appliance! Cons: Water/Ice dispenser seems to splash outside of cup, onto the dispenser button. No matter how close you have the glass to the top of dispenser. Always having to wipe it after use. Wish top tray in freezer would pull out a little more.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Don’t Buy

    Posted
    Donna
    • My Best Buy® MemberMember

    Purchased RF28HMELBSR/AA and immediately had issues with ice maker. We had a repair man come to fix it and he said Samsung is having major issues with ice maker. I called Samsung and they said my model wasn’t covered in the recall even though it’s the same as the recalled ice maker. I was told if I bought local their distributor was replacing it for free. I then went to Best Buy in Evansville, In. And spoke with the manager who was going to look into it. It’s been 3 weeks and still no call back after leaving 3 messages. Nice work Best Buy. You’ve lost a very good customer!

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    mixed feelings

    Posted
    duane
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The Good - The fridge is beautiful and spacious, it has a ton of room and I have to say the people at best buy were amazing at every step of this journey. Big Big thanks to them The Bad - The first one was delivered and it didn't cool, something about a cracked compressor circuit. Of course all of our food sat out for days and was ruined, Best Buys was super quick to get us a replacement one and it works great except the Ice and water buttons are faulty and it jumps back and forth between the different settings at random beeping as it goes. sometimes it goes for a few hours with out jumping other times it sounds like the old video game "pong". we will call in for service but as of right now its two for two. not what we were hoping for.

    No, I would not recommend this to a friend

    • Brand response

      MsSamsung

      Hello Duane, we understand your frustration with this refrigerator. If you are still having issues, please feel free to fill out this form and our Social Media department would be more than happy to assist you. http://smsn.us/SamsungSupportUSA ^Michelle MsSamsung

  • Rating: 5 out of 5 stars

    Excellent refrigerator

    Posted
    BobWNC
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We are very pleased with the 28.1 cu. ft.Samsung refrigerator that we bought about a month ago after considerable on-line research. Both sections are well designed to accommodate different kinds of food. We would prefer more space for vegetables, though we are storing plastic containers of greens on a regular shelf. The doors hold an amazing amount of food. We decided against paying an extra $300 for the feature that holds food in a door without opening the rest of the refrigerator. We also would prefer to have easier access to the ice maker, but Samsung seems to have the best arrangement for this style with the freezer on the bottom. We find that the refrigerator is quiet despite reading reviews that saying that this model was noisy. The salesperson at Best Buy helped to decide on the best model in our price range.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great fridge and was on for a great price too!

    Posted
    vtRobo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We love the wide openings and shelves with the double-doors. The bottom freezer is huge, has plenty of space. The two adjustable shelves are great also. The one by the ice cube holder flips up to allow for large bottles of soda (or wine) and the top right one has a half-slide back feature that allows the same for the shelf below it. Lots of space on the doors inside and both doors! The only minor complaint is the water dispenser comes out fast (which is great!) but the nozzle points slightly to the back so make sure your water bottle is lined up or you're going to a quick shower ;) Great fridge and I would highly recommend.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    modern sharp looking design

    Posted
    Andy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Lots of modern design features not found on basic refrigerators.. The display features in the door panel, versatile shelving and drawers, and the bottom freezer/french door design, as well as bright lighting.. all pluses.. The minor negatives; price, the compressor could be quieter, a slight waste of space for the door shelves where the water/ice maker dispenser goes through the door, and the interior space the ice maker takes up, ice cubes are milky/malformed.. Overall height of the fridge at about 70 inches, made it just a half an inch too tall to fit under cabinets in older homes.. had to trim cabinets above fridge in order to fit.. Overall though, a really nice unit so far and we like it much better than our old one; just hope the compressor doesn't get louder over time..

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    looks nice but VERY loud

    Posted
    lalo
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I wanted to replace my 9 year old Kenmore refrigerator with this one so I did. This one looks very nice but I truly hate it because how loud it is. If I could return it I wouldn't hesitate but it was delivered and I don't have the box or anything. The lighting is nice also. I have it at the recommended settings and I can hear it turning on all the time. I have a open floor plan design in my house so I get to hear it turning on all the time. I never even heard my Kenmore turn on except at night when everyone is sleeping. The internal freezer drawer only pulls out about 75% if that and it makes it hard to recharge inside it unless I open the French doors. Plus it's really hard to move to clean underneath, I don't think it has wheels. I think it's OK but if I knew this things I definitely wouldn't purchase it again.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Good Appliance- TERRIBLE ICE MAKER

    Posted
    HappyMegaStar
    • My Best Buy® MemberMember

    We've had this refrigerator for 4 years now. Overall we are really pleased. No electrical issues, no rust, just awful ice maker. Evern when it was good, we would run out. I was worried about that when we went to buy and it, but never knew how bad it actually was. We've had it serviced almost 5 times now. After about the first 18 months the ice maker would freeze up and stop making ice. Geek Squad has replaced every single piece inside the ice maker possible. Here we are 4 years later and it's pitiful to use my own hairdryer to melt away the freeze, every month, so that we can have ice. NEVER AGAIN will I buy an ice maker in the refrigerator portion of the unit.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Very nice product

    Posted
    Maurice
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Had this for a month now and is flawless, All the negative feedback I saw was quickly negated by my wife and I. Yes you have to push the doors closed and you can hear the ice dropping when it makes ice and the shelves on the left doors are a bit small but you know what, it ain't that bad . The ice has to be made , the doors close fine with a little push and I put small stuff that fit in the small places ...Duh!!!! It ain't rocket science. The space is awesome and we love the lighting...The ice maker works great. At first I thought I wouldn't like the bottom freezer but now I like it a lot. The fingerprints on the outside get wiped off and we knew we had to do that, it ain't that hard to clean....you know what, it forces you to clean it so that's maybe a good thing...

    I would recommend this to a friend