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Customer Ratings & Reviews

Samsung - 28.1 Cu. Ft. French Door Refrigerator - White-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 1794 reviews

90%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 6, showing101-120 of 1,794 Reviews
  • Rating: 5 out of 5 stars

    Love this fridge!

    Posted
    OhioMom2017
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I wasn't sure about a bottom drawer freezer but I love it! We looked at many different ones but there is plenty of room and the way the drawer is divided up items do not get buried, which was my fear. I love how many items can fit in the doors and that not only are the main shelves adjustable, one of the top ones flips up if you need space for taller items. There seems to be much more drawer space than my last fridge. I like the wide pantry drawer. Unlike my last fridge, I can open the doors and pretty much see everything. I am tossing out less forgotten foods because everything is not crammed in on top of each other. Love it!!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Samsung Package

    Posted
    Andrew
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    My wife and I did a ton of research on refrigerators, dishwashers, ranges, and microwaves and finally settled on Samsung. We ventured into Best Buy to just "look" at the options we narrowed our search down to (Samsung or LG) and make a final decision. The quality of the Samsung products was clearly superior in build and finish. Our decision to get stainless steel over another finish was due to the scheme of the kitchen we designed for our new house. We're well on our way to getting things in order and can't be happier with our purchase. I would definitely purchase Samsung products again as they seem to understand what consumers are looking for and nailed it with each of these items.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Refrigerator Good, Ice Maker BAAD

    Posted
    Curbie
    • Verified PurchaserVerified Purchase

    The Ice Maker locks up a lot (5 times in the first 2 weeks;) a thick layer of Ice forms on the underside of the ice bucket jamming it in place. The ice in the bucket freezes solid so you have to thaw out the unit to pull the ice bucket out or even have it dispense any ice. This is due to either a design flaw or the Geek Squad not properly installing the unit. We have received no satisfactory solution, only double-talk; neither from Samsung nor Best Buy. Some of the storage areas in the doors are too small to hold anything larger than a small tube of toothpaste. Cannot recommend this model until after somebody says the faults have been addressed.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Love it!

    Posted
    DeDe
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    So far, we totally love this fridge. It is styled beautifully, has an absolute ton of space, and everything seems to be working perfectly. I saw a lot of negative reviews about the ice maker, but have not experienced any problems with it. Sometimes I think people just want to find something to complain about. It makes ice, it dispenses ice... what else does it need to do? I love the fridge, and have now ordered the matching range and microwave.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    good buy

    Posted
    whydesai
    • My Best Buy® Elite MemberElite Member

    This samsung fridge has been working well for me so far. It is large, spacious, has fold up and fold in shelving which is very useful to store taller items. The ice maker is completely enclosed and the ice does not have a stale taste with flavors from the rest of the food in the fridge. Water dispenser works well, but the water dispenses in a backward pointed stream, so takes some getting used to. Freezer works very well, there is a space to put an extra ice storage bin, but does not come with the bin. There are neat features on the fridge, and it can cool down very rapidly if needed. It is running quietly for me. I have not had issues with it at this point.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    I love my Samsung

    Posted
    leslie
    • Verified PurchaserVerified Purchase

    This refrigerator is perfect. I had one in the rental we had before purchasing this home and it was a must have on my appliance list. The only difference between this refrigerator and the one we had in the rental is the ice doesn't come out fast and seems to have some sort of frost on it. I will have to look further into the causes of that. Otherwise... I can roast a turkey and set the whole thing in there if i wanted to. I loved this so much that I recommended this to my father-in-law in Illinois so he went to the Best Buy in Decatur (which is about an hour and 15 minutes away) and bought one too. He had to get a smaller one though because of space issues.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Faulty icemaker

    Posted
    Disappointed
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I would never purchase a Samsung product again. The ice machines in this and other Samsung models similar have ice makes that are defective and Samsung has not fulfilled their obligation to right it. Feel free to go online and read the countless complaints - I paid $2200 plus for a top of the fridge and have to make ice is ice trays or purchase bags. Lousy!! I rarely have written a review on anything- had to here. Not to mention.. the Samsung model dishwasher was defective and had to get another brand!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Buyer BEWARE

    Posted
    Xyz123
    • My Best Buy® Elite MemberElite Member

    Do NOT buy this product unless you’d like to replace the ice maker in less than 2-years and have the fan sound like it’s going to take off in less than 5-years. We will NEVER purchase another Samsung appliance again. Their dishwasher is equally as bad. I highly recommend to look at something besides this fridge!!! It’s beautiful and has a ton of space but the parts to fix it cost more than a new refrigerator would cost and our ice machine hasn’t worked in years despite many attempts to defrost it. This is JUNK!!!

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      We understand that this has been a less than ideal experience for you and value your feedback. We are always looking for ways to improve our products and the overall Samsung experience and reviews like yours show us areas of growth potential. ^Lo Samsung

  • Rating: 5 out of 5 stars

    Absolutely wonderful

    Posted
    Mafajous

    It is so quiet that I wonder if it is even running. It makes plenty of ice and very quickly. The space compared to my old side by side is just wonderful. I am not crazy about a freezer on the bottom because I think things will get lost on the bottom but all of the other features make up for it. I have had two thermometers in it from the start to test accuracy of the temperature settings and it is always exactly as it is set. Some of the reviews were so critical that I would not let them take the old side by side away thinking that it is going to be a problem and I may have to return it, but none of those things happened to me. I really do love it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Over all a very nice refrigerator

    Posted
    PhilS
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We have the full size model, thankfully we did not get the counter depth one. Pros: The door compartments are great and hold a lot of stuff. The freezer is very large with plenty of storage. Con's: The refrigerator shelves are movable, however the mounting spacing limits tall items like 2 L pop bottles or a gallon of milk. and the shelf under the ice maker cannot be installed at it top most position. This prohibits it from being aligned with the shelf to its right, without lowering that shelf, (which isn't going to happen). The Ice maker is rather slow at making ice, not sure why. Overall, my wife likes its.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    The color is perfect!

    Posted
    Icecane
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We moved from a side by side fridge. Got tired of everything falling out of freezer when looking for one item. The bottom drawer is a nice change. The upper refrigerated part is taking some getting used to. We had to learn new ways to store our items. The pantry drawer is also very nice. Only problem with that is both doors need to be opened to access it. The water dispenser works better than our old one. You just have to pay attention to item upon delivery. We had to replace the door due to two very noticeable dents. That was no problem though. The folks at Best Buy worked with us very well and it was taken care of in a very reasonable time frame.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Giant beauty of a fridge!

    Posted
    RichEmma
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My favorite things about this fridge: the gunmetal grey color is the BEST. It never looks dirty! The fridge is really spacious and the freezer is pretty spacious. The French door style fridge is great. Things i don’t like: The freezer door is weird and doesn’t always slide all the way open? Or maybe it does and I’m doing it wrong. The left fridge door is pretty pointless, storage-wise. Overall I’m glad we bought it and I don’t plan on ever getting a different one!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Rust on door in less than 1 year

    Posted
    rjl99

    Still working with Best Buy and Samsung on this, but so far it is not looking good. Rust has appeared at the lip of the stainless steel door right where the ice/water dispensor unit is. It doesn't take much research to see that I am not the first person to experience this, it seems to be a systemic problem with Samsung fridges, and they don't seem to care or want to improve the product. If not resolved by one or the other, I will never buy any Samsung products again, and I will move my business away from Best Buy.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Fridge

    Posted
    MusicMan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is a well-designed and quality refrigerator. Samsung in the last decade has upped their game, and makes superior products, inferior to none. The controls for temp, ice, water, etc are very intuitive and easy to learn and use. Tons of room and adjustable shelves let you arrange things just as you like them. We almost bought a Samsung that was a few hundred dollars cheaper. But my wife liked the lights in the sides of the fridge part, plus a bit extra room, and we're glad we picked this unit. The lighting is so bright and evenly distributed that it's easy to see and find anything. In short, we are very pleased with our purchase.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Guaranteed Defective Icemaker

    Posted
    Fridge
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I wished I did a little more research before buying but there's a huge design flaw with the icemakers with french door designs. Icemakers will work for maybe a few months before completely freezing over due to the design flaw. Only way to fix it is to somehow chip away at the build up or melt the ice somehow. A quick google search should point you to all the issues that have already been reported! You'ved been warned!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Keep shopping

    Posted
    Brihn
    • My Best Buy® Elite Plus MemberElite Plus Member

    Bought the entire set of 4 matching kitchen appliances. I really like the looks of the black stainless steel. After everything that installed the dishwasher did not work from day 1, the water dispenser on the fridge had to be replaced after a couple days, we are also currently waiting for our 3rd freezer door as every one of them has been scratched and scuffed. The oven completely went out on day 23 and we are waiting for a replacement also. The only appliance that I had not had problems with was the microwave. Intallers Have all been very knowledgeable and easy to work with, but the appliances themselves are horrible.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    DO NOT BUY THIS!

    Posted
    Nanny4Sure
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Within 15 days of having this installed, the ice maker quit working. When the Geek Squad guy arrived he said it was common problem and he would see every 6 mos. because that's about how long it might stay fixed. So I went back to store to change brands and have them pick this one up. Well today about 4 hours before the new fridge showed up, I discovered everything in the freezer had thawed. So within 3 weeks not only did the ice maker jam, the freezer went out. Not a good way to start out! Apparently the service people are aware of the problems - the sales people need to be also.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Bang for my buck

    Posted
    aali
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Bought this fridge 3 days before Thanksgiving as my old one that came with my house I had purchased a few months before decided to go out. Luckily BB had Black Friday prices already marked down on their appliances so I got a great deal. It’s a beautiful, very spacious fridge that has changed the look of my kitchen. The LED lights make it look very modern. I don’t know if anyone else noticed this, but the water from this fridge has this really great taste to it.

    I would recommend this to a friend

    • Brand response

      Samsung

      Thank you for taking the time to highlight all the awesome features on this fridge. We are excited to have you as a satisfied part of the Samsung family. ^Lo Samsung

  • Rating: 4 out of 5 stars

    Large

    Posted
    JzzR83
    • My Best Buy® Elite MemberElite Member

    At first it would not stay at the set temp. It was always 6 degrees higher. I had to use the power cool mode until it got to 23 degrees. Since then it has stayed right where we want it. Very large capacity as it is 5 cubic feet larger than our last. The pull out drawer freezer is awesome. I could understand someone saying it is louder than they would expect. If it is night and no loud screaming kids with nothing else in the house on I can hear the compressor/fan/mechanicallstuff running, but not so bad that I would give it less stars. The 4 of 5 is because of the two weeks of it not keeping the correct temp.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very bright lighting inside

    Posted
    Weezie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Even though I measured the space as directed, the thick doors open out wider than our previous frig. So we had to return this one and get the 25.5 cu ft model. They are almost identical except for the divider in the crisper drawer. I like having the water and ice on the outside of the frig, a new feature for me. The digital display lets you know the exact temp of top and bottom. There is an alarm that sounds if the door is left open for 3 minutes. The light in the freezer is a great feature. One negative, you have to turn off the water to change the water filter. That means pulling the refrigerator out from the wall.

    I would recommend this to a friend