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Customer Ratings & Reviews

Samsung - 28.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 1794 reviews

90%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-20 of 20 Reviews mentioning:
ice cubes
  • Rating: 3 out of 5 stars

    Ice Maker Issues

    Posted
    Duncan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Ice Maker supplies enough ice to never have a problem. The problem is the ice cubes, no matter the setting, crushes too many cubes on the cube setting. Lots of small crushed cubes in your drinks.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Issues with ice maker

    Posted
    bestbuyer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The ice maker is slow to dispense and it always breaks the cubes. The crushed is not really crushed, just broken cubes. The freezer is great!! The shelving is great!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Refrigerator

    Posted
    Sara
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I love the looks of this Refrigerator. The ice cube maker could be better. Also noticed that when I open the doors I have condisation sometimes.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Love Samsung refrigerators, but

    Posted
    Eddy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is my second Samsung refrigerator and love everything about it, with 2 exceptions. The ice dispenser on the door drips and the cubed ice comes out crushed most of the time. This refrigerator unlike my previous one is noisy when it's defrosting and doing who knows what else.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very spacious refrigerator!

    Posted
    Mama
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The refrigerator and freezer drawer are spacious. I love the French doors and it's easy to see everything at a glance. My only criticism is the crushed ice is mixed with full cubes.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Terrible ice maker

    Posted
    Robert
    • My Best Buy® Elite Plus MemberElite Plus Member

    These ice makers are total junk,dispensing mechanism is make with cheap plastic,in 1 year ice maker bucket had to be replaced two times plus whole ice maker unit replace ones.The ice maker is awful and constantly leaks as well as never makes full ice cubes. . Samsung customer service also not great.Love the fridge but not ice maker,fortunately we purchased the extended warranty for 5 years.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    The frig is large, quiet, keeps everything at the

    Posted
    Dennis
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Temperature is maintained perfectly while the unit runs quietly. Love it. Ice cubes are a bit small and can bog down in dispenser.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Overpriced for the quality

    Posted
    Lily
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Compared to less expensive refrigerators I have purchased in the past, this one is definitely not worth the money. The water dispenser only provides lukewarm water at best. The cubed ice and the crushed ice both come out exactly the same (like a normal ice cube that was smashed on the floor). The shelves are not flexible in terms of adjustability.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Hello, Lily. I understand that it may be frustrating when expectations and results don't quite meet. Here is a link that I believe will be beneficial in getting the desired form of ice from your ice maker (https://bit.ly/2Sjtwk3). Thank you for taking the time to leave this feedback. ^Lo Samsung

  • Rating: 4 out of 5 stars

    New Refrigerator

    Posted
    BillD
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Had this one for about a month now and seems to be a good choice for interior space and accessibility. Not sure it is the best choice for noise. Ice maker is extremely noisy when cubes drop. Also door does not close on its own because of Samsung design.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent Space Organization

    Posted
    KCAZ
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This fridge has excellent organization shelves, door shelves, bins, and the large pullout drawer at the bottom of the fridge section. It fits much more than our former side by side. I also really like the LED lighting. One disappointment is the size of the ice cubes and the amount of frost build up in the freezer.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Fantastic storage

    Posted
    BdayMom
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This unit can hold so much food. We upgraded from the typical side by side and I can't believe the storage difference in both the fridge and the freezer. We have had the refrigerator for 2 weeks and the only downfall is with the ice maker. For some reason the ice dispenses the ice in a crazy fashion and a few cubes end up on the floor. We have been in communication with Samsung and they are sending someone out.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    not happy

    Posted
    2359
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is a very expensive refrigerator. It leaks water, ice is slow coming out, ice comes out like crushed on cube. I am having a hard time with the factory warranty. The fridge is on a few weeks old. By the way.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Looks Amazing!

    Posted
    Andrew
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    After reading reviews for over a month and in need for a new refigerator we decided to buy the Samsung 36" wide French door model with water and ice despensor. The led lighting is absolutely incredible from what we were use to, also the adjustable shelves are great to allow for taller products in the fridge. Some reviews mention this being a noise fridge, I would have to completely dissagree with that. The only time any noise can be heard is when new ice cubes are falling into the ice bucket. I guess some ppl will always find something to complain about. I highly recommend this product!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    The fridge is very nice

    Posted
    Brewster
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I love the fridge part. There is so much more room with this set up than there was with my older side by side. The only thing that I was disappointed with was the ice maker. It says it's suppose to be three times faster, but I'm unsure with what they were comparing it to. The ice maker is slow and the ice cubes are very small. I love the refrigerator part though.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Some Quirks

    Posted
    InTheNewHouse
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Don't love the icemaker....I have wood floors in the kitchen and on cubed ice setting it seems to spit out small ice bits on the floor. Can't seem to catch it all in the cup regardless of how close I have the cup. Also, there's no butter dish spot in the door. All my past refrigerators have had one...just need to get used to not having it I guess. Love the freezer on the bottom. Had side by side before and really like the freezer on the bottom.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great fridge with a ton of space

    Posted
    Terry
    • Verified PurchaserVerified Purchase

    Great fridge! Just wish it held more ice cubes. Our kids play sports so we always need ice for the coolers. We had to start putting the ice cubes from the ice maker into plastic bags because it doesn't hold much. There are way too many great things about this fridge to worry about that single issue. GREAT FRIDGE!!!

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Never Again...

    Posted
    ibdmom
    • My Best Buy® Elite Plus MemberElite Plus Member

    I read the reviews on this refrigerator and thought it sounded like a good one... I had wanted a French-style one for a long time and spent a significant amount of time researching my options. I purchased it in November of 2012. The FIRST disappointing feature is the ice maker. There is no bucket or bin to collect the ice - all you get is what can fit in the distribution channel. Fill a small ice bucket? You are out of ice. Other reviewers did mention the fact that when the ice falls into the channel it makes a loud noise, and that is because it is never falling on other ice cubes - it always hits the hard plastic'screw' that is used to move the ice through the dispenser. At least once a month, the 'mouth' of the dispenser gets clogged with ice cubes / bits and has to be cleared with the door open. @@@@@@@@ make sure you have someone else there to catch the ice bits as it clears! @@@@@@@ And don't make the mistake of using the 'crushed' ice option - you will never get all whole ice cubes again. The second disappointing feature? Poorly manufactured. Less than 3 years after purchasing this fridge, I am having to spend $500 to have the entire filter mechanism replaced. AND I had to call around to find a repair shop that will even work on Samsung's, because my regular appliance repairman doesn't work on Samsung because "the parts are hard to get." If I were made of money I'd give this sucker away and replace it, but alas I am stuck with it now. I'd DEFINITELY NOT recommend this fridge or any other Samsung appliance to my friends.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Ice-maker issues

    Posted
    Jdubyee23
    • My Best Buy® Elite Plus MemberElite Plus Member

    Bought this fridge on a Black Friday deal for $1400. Owned refrrigerator almost one year now Seemed like a good buy. Lots of room in fridge and freezer. Freezer drawer needs to be yanked hard some times to fully open. Biggest drawback is ice-maker. It spits out crushed ice at times even when you select cubes. Pieces of crushed ice fly out on the floor even if cup is tight against dispenser. Also ice pieces get trapped by dispenser door and leak water into dispense area. Nice lighting and storage options. Overall happy but if ice is something you use a lot of you might experience same issues.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very functional, subtle lighting, lots of space.

    Posted
    FrankA
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    First a cautionary note, these new refrigerators are wider than most older models. They also vent heat at the rear, but on the sides of the unit. The opening that was available with our cabinets was 36" wide leaving less than one half inch space total when placed. However, once the unit turns on the sides bow out very slightly, further reducing the available space to vent the heat. I would strongly recommend that Samsung vent the heat in the front of future units to insure proper heat dissipation. The unit is very functional, with lots of available shelf space, with a minor issue involving limited space that can handle tall items such as milk, and soft drink bottles. The unit holds the temperatures very accurately. I have it set at 39 degrees, but since the ice maker is inside the refrigerator unit, the temperature on the door next to the ice maker is actually just below 32 degrees. That can be problematic if one puts freeze sensitive items on that left hand side door. The unit runs very quietly, with the normal, slight, infrequent noise when the ice maker drops the cubes into the ice cube container. Overall, a very nice refrigerator.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    modern sharp looking design

    Posted
    Andy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Lots of modern design features not found on basic refrigerators. . The display features in the door panel, versatile shelving and drawers, and the bottom freezer/french door design, as well as bright lighting. . all pluses. . The minor negatives; price, the compressor could be quieter, a slight waste of space for the door shelves where the water/ice maker dispenser goes through the door, and the interior space the ice maker takes up, ice cubes are milky/malformed. . Overall height of the fridge at about 70 inches, made it just a half an inch too tall to fit under cabinets in older homes. . had to trim cabinets above fridge in order to fit. . Overall though, a really nice unit so far and we like it much better than our old one; just hope the compressor doesn't get louder over time. .

    I would recommend this to a friend