Main Content

Customer Ratings & Reviews

Samsung - 28.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 1794 reviews

90%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-20 of 35 Reviews mentioning:
ice dispenser
  • Rating: 3 out of 5 stars

    Refrigerator could be bigger

    Posted
    Refrigerator
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The ice machine is slow and it's small and no space for stuff

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great fridge

    Posted
    Harold
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The ice machine is slow, but an awesome fridgeeee.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    it does not dispense ice quick enough/big amount

    Posted
    vanillaice
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    ice is not clear but solidly cloudy, dispensing is too slow.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    ok refrig

    Posted
    Charlie2013
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    ice bin is small. dispenses ice slowly, especially crushed.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Happy and would recommend

    Posted
    Steve
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It has performed as delivered. Only downside is ice dispenser is slow.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very impressed

    Posted
    IzmirLady
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Has plenty of room, is very quiet, even the ice maker is quiet. If there is a drawback to it, appears to be a little slow on making and dispensing ice.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Fridge works well

    Posted
    Ja47
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Refrigerator works well, the icemaker leaves alot to be desired. Icemaker is very noisy and slow to dispense ice. Ice comes out mixed crushed an cubed.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Good fridge, bad dispenser.

    Posted
    Buckydgoat
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The fridge is great. Always keeps everything cool evenly. The bad part is the water and ice dispenser is always leaking.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Refrigerator

    Posted
    Jake
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Large space. Looks and works amazing. Ice machine is a little on the loud side.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Love Samsung refrigerators, but

    Posted
    Eddy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is my second Samsung refrigerator and love everything about it, with 2 exceptions. The ice dispenser on the door drips and the cubed ice comes out crushed most of the time. This refrigerator unlike my previous one is noisy when it's defrosting and doing who knows what else.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Overall great investment

    Posted
    JAB1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The only reason it is a 4 is the ice dispenser is slower than we are used to. Great product. Lots if room!!!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very good

    Posted
    sjji
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    My only gripe is the awkward door shelving because of the placement of the automatic ice dispenser. The shelves are too narrow to be of any real use. There is also no butter compartment.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good fridge

    Posted
    samsung35
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    i love this fridge. . one gripe, the ice dispenser take a bit to actually kick out ice, but once it does, it doesn't always send it right into the glass, especially if it's not up near the bottom of the dispenser.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great and beautiful fridge

    Posted
    egarcia05
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We love our new fridge and most every feature. The only downside is the water/ice dispenser. It can be messy and noisy.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Refrigerator

    Posted
    Milhouse3030
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We bought this refrigerator almost 4 months ago and so far it has met our expectations. It has a lot more room than our previous side-by-side refrigerator. The bright LED's make it simple to locate items and the shelf configurations make it easy to place large items. My only gripe would be with the shelves around the ice dispenser...you are limited to very skinny, short items that can be placed there.

    I would recommend this to a friend

    • Brand response

      Samsung

      Milhouse3030, that's wonderful! Storage room is an important feature, and I am glad know that overall, your new Samsung refrigerator is meeting your expectations. Thank you for leaving such great feedback! ^Mae Samsung

  • Rating: 4 out of 5 stars

    LOVE

    Posted
    PoweredbyPlants
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I am extremely picky about my refrigerators. This one has ample space in both the freezer and the fridge. The color hides all smudges and I even get a water/ice dispenser. It had everything I wanted AND I got it on sale!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Ice cube dispenser broke in 2nd week

    Posted
    JChurchlady
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We like this refrigerator, but the ice dispenser broke after 2 weeks. We have to wait 10 days for a Samsung approved repair. Ridiculous. Wish we bought another brand.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Product

    Posted
    Bobcat61
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Best fridge I ever had. Plenty of space foe our 4 head houshold. ice dispenser is a bit slow. Excellen purchase

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    One Month in and We like it!

    Posted
    Thehellyousay
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I can't say much about reliability at this point, but what I do know is this fridge is head and shoulders better as far as features than our previous one. So far, it's been quiet and has tons of space and light. From what I can tell it keeps a good even temperature. Outside of a small amount of water that sometimes comes out of the ice dispenser (which I believe is just melted ice that got trapped when the flap closed) I can't say there is anything that sticks out as bad.

    I would recommend this to a friend

    • Brand response

      MsSamsung

      Thanks for the feedback, Thehellyousay! Glad to hear you're happy with your new RF28HFEDBSR. You may be right that the small amount of water coming out of the dispenser is from melted ice fragments, or it's possible that there's air in the lines causing some dripping. You can bleed the air by dispensing several gallons of water (about 5-6 total) each time you replace the filter.

      Hope this helps!
      Ms. SamsungMsSamsung

  • Rating: 3 out of 5 stars

    Not bad

    Posted
    John
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Couple of thing I like - it's pretty and modern and looks great. The price point was also attractive. Problems... the door flap / wing on the left side door didn't work on our first fridge. They actually had to replace the whole fridge. Also like everyone has already said, the ice dispenser is annoying slow.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Hi John! I'm happy to know that you like the look and design of this fridge. Let me help you with the ice dispenser, to operate the ice maker properly, water pressure of 20 ~ 125 psi (138 ~ 862 kPa) is required. You can test the water line quickly using a paper cup. Under normal conditions, the water dispenser can fill a 5.75 oz. (170 ccs) cup in about 10 seconds. ^Gaby Samsung