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Customer Ratings & Reviews

Samsung - 28.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 1808 reviews

90%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-20 of 112 Reviews mentioning:
ice maker
  • Rating: 4 out of 5 stars

    Ice maker is slow and sloppy

    Posted
    Eporter
    • Verified PurchaserVerified Purchase

    Overall refrigerator is great, but ice maker is slow and sloppy compared to our previous products

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice looking. Ice maker is slow at making ice

    Posted
    Louis
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I like the refrigerator but the ice maker is very slow in both dispensing the ice and making the ice.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    So far so good, no issues.

    Posted
    jason
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Ice maker is a little slow , but not horrible. Don't think there is a great ice maker on any french door fridge.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Fridge works well

    Posted
    Ja47
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Refrigerator works well, the icemaker leaves alot to be desired. Icemaker is very noisy and slow to dispense ice. Ice comes out mixed crushed an cubed.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Terrible ice maker

    Posted
    Robert
    • My Best Buy® Elite Plus Member

    These ice makers are total junk,dispensing mechanism is make with cheap plastic,in 1 year ice maker bucket had to be replaced two times plus whole ice maker unit replace ones.The ice maker is awful and constantly leaks as well as never makes full ice cubes. . Samsung customer service also not great.Love the fridge but not ice maker,fortunately we purchased the extended warranty for 5 years.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Nice large refrigerator but no so good ice maker

    Posted
    Hogg

    nice large expensive refrigerator. I bought this primarily for the ice maker and the amount of ice it dispenses. The ice maker last about 6 months before totally freezing up and not working. Options are to put hair dryer to ice maker for 30 minutes to defrost. So my $3000 fridge needs a hair appointment every 6 months. Just google samsung ice maker problems and you will see 1000's of disappointed customers.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Ice maker defective! Not worth it!

    Posted
    Steve
    • My Best Buy® Elite Member

    After about 7 months we noticed no ice coming out and the ice maker just making a loud noise. The ice maker was completely frozen over inside and unable to dispense or make any ice. We then read some more reviews of this fridge and many people are having the same issue every month or so and have to completely defrost it. It hasn't even been 3 weeks since the last freeze up and today it has been jammed up and is frozen over again. We are very unhappy with this fridge as it was expensive. Will never buy Samsung again.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Worst decision I ever made

    Posted
    Rabar2

    I will never buy another Samsung product after I bought this fridge slow icemaker After 14 months every week need to clean up from the ice stuck on The site and stop making ice

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    best refrigerator out there

    Posted
    elahoo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    the only problem with the refrigerator is the ice maker but I do like everthing else about it

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Overall great refrigerator

    Posted
    kimw
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    But I am not happy with the ice maker as it seems to jam often.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    very nice fridge

    Posted
    shadow64
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    very nice unit, cools vey fast , the only thing is the ice maker is very slow and does not crush ice well, I will be getting a separate ice maker one of those counter top models to use when friends are over, don't want to hafe a line for ice

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Issues with ice maker

    Posted
    bestbuyer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The ice maker is slow to dispense and it always breaks the cubes. The crushed is not really crushed, just broken cubes. The freezer is great!! The shelving is great!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great fridge

    Posted
    Godisgood
    • My Best Buy® Member

    Love the style Lots of space Love all compartments However the downside is ice maker is slow Everyone who comes over admires my refrigerator

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Looks great in my kitchen

    Posted
    looksgreat
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    ice maker stopped working after power outage simple fix unplug refrigerator for thirty seconds re-plug in works great now takes some getting use to freezer being at the bottom lots of space up top for all other stuff

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Guaranteed Defective Icemaker

    Posted
    Fridge
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I wished I did a little more research before buying but there's a huge design flaw with the icemakers with french door designs. Icemakers will work for maybe a few months before completely freezing over due to the design flaw. Only way to fix it is to somehow chip away at the build up or melt the ice somehow. A quick google search should point you to all the issues that have already been reported! You'ved been warned!

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Refrigerator is fine/ service is great

    Posted
    Mike
    • My Best Buy® Elite Member

    The only problem we have with this refrigerator is the ice maker. First a piece broke in the auger and they replaced that right away--Go Geek Squad--friendly and courteous. Now the ice maker keeps freezing up and will not make ice. I have had icemakers in the past and didn't have this much problem. I do recommend this refrigerator with the caveat to make sure you get the warranty because of the ice maker.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Shiny

    Posted
    Rdev
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This refrigerator is shiny and for the most part nice. The shelves at the top are difficult to move and the ice maker takes a big part of the inside left side which reduces the overall room to store big items like juices, milk, etc

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great refrigerator

    Posted
    Macdaddy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The only reason I didn't give it 5 stars is because it took about a week for the ice maker to make enough ice. Now that it stays full ice is not a problem.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Good Appliance- TERRIBLE ICE MAKER

    Posted
    HappyMegaStar
    • My Best Buy® Member

    We've had this refrigerator for 4 years now. Overall we are really pleased. No electrical issues, no rust, just awful ice maker. Evern when it was good, we would run out. I was worried about that when we went to buy and it, but never knew how bad it actually was. We've had it serviced almost 5 times now. After about the first 18 months the ice maker would freeze up and stop making ice. Geek Squad has replaced every single piece inside the ice maker possible. Here we are 4 years later and it's pitiful to use my own hairdryer to melt away the freeze, every month, so that we can have ice. NEVER AGAIN will I buy an ice maker in the refrigerator portion of the unit.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Quality

    Posted
    BigRed
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Love the color and size! There is wasted space on the door under the ice maker but overall, great space.

    I would recommend this to a friend