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Customer Ratings & Reviews

Samsung - 28.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 1858 reviews

90%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 83 Reviews
  • Rating: 3 out of 5 stars

    Beautiful appliance with cool functionality

    Posted
    Trish
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I love everything about the refrigerator the only downside is that when it was installed it had multiple scratches that are easy to see so we have another one being delivered this week. I like the look of the refrigerator very much the functionality is great the layout makes it very easy to find stuff. The freezer store more then expected.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good and Bad

    Posted
    GeorgiaDad

    Good space. Nice design. I’ve had it for four months now and have two major gripes. If spill anything inside it’s impossible to clean without taking the interior apart. Red juice is forever on display between the glass shelf and the white supports. Also the ice dispenser sends ice chunks everywhere. Other than that this is a great fridge.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Decent Fridge

    Posted
    Stillis
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This is a good looking fridge and has a ton of room. I am not completely happy with the freezer though. The drawers do not open as far as I would like.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great look

    Posted
    John
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This fridge looks nice, the ice dispenser reacts slowly and takes a while to fill the glass

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great fridge BUT

    Posted
    Bunda
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I’ve only had this fridge for about 5 months and I already have a sign appearing saying I need a filter? And also it doesn’t really give out a lot of ice, and the doors are squeaky. Idk if they gave me the fridge with issues?

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Looks good on paper, but generally disappointing

    Posted
    VC66
    • My Best Buy® Member

    On paper this fridge looks good and that's why we bought it. It had strong reviews on both retailer sites and CR. Spec-wise it had the highest capacity i found of fridges in this size range. After starting to use it we found some major problems; one is based on the physical layout but at least partially based on bizarre design decisions by the manufacturer; a couple more are based on some kind of mechanical and/or electrical problem with the ice maker. the worst problem is that once in a while, randomly, the ice maker either shuts itself off or stops working. One time this happened the solution was as simple as turning it back on using the front control panel. A couple other times I had to press the reset button which is difficult to find inside the ice maker. One other time, after trying everything, it just randomly started working again after a few days. Not super confidence inspiring. Another design issue with the ice maker is that when you switch from water to ice, the dispenser always spews a little water (maybe an ounce) when you start it up to get ice. This is super annoying if like me you are dispensing the ice into your hand (the water bottle i want to put it in won't fit into the dispenser well...see below). So basically every time i get ice, i get a little cold water on my hand, and it's enough to make enough of a mess in the little tray in the dispenser area that i have to clean it up. The rest of the issues are just based on the manufacturer's physical design choices. it's tough to design a french door fridge with a door-mounted ice and water dispenser, and Samsung apparently didn't want to spend a lot of time on engineering an elegant solution. the dispenser cut-out area is bizarrely wide but not tall enough for a 1-liter sodastream bottle (see my comment about the ice-water leak above). Because of the width, a lot of interior door shelf space is wasted or non-optimal (there's a really skinny section of the shelf on the dispenser side that is barely usable). bottom line is they could have made both the dispenser and the door shelves more usable if they had just applied some more thought to the design. Another problem is the capacity of the ice maker. This is harder to address given the space constraints of the design and not something that really bothers me, but if you are used to a normal ice maker, i'm guessing this one produces about half the ice. Another problem is the water from the dispenser is never really cold, and there's only about a liter of semi-cold water in the system until it starts running at nearly room temperature. Finally, there's no butter compartment and no convenient place to put a butter dish. Sounds silly but we didn't realize how much we'd miss a dedicated in-door area for butter till we got this fridge.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Water was not installed

    Posted
    Karly
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Decent product, had I known my water couldnt be installed by Best buy tech guys, I would not have bought this expensive refrigerator

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Thank you for your feedback, Karly. ^Lo Samsung

  • Rating: 3 out of 5 stars

    Doors don't close well.

    Posted
    JrFin
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The refrigerator looks fine but the doors are hard to close. Also the freezer drawer doesn't pull out very far.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice large refrigerator but...

    Posted
    dougkip88
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    My Refrigerator is nice and large, however, it makes a lot of noise. I was going to call and have someone come look at it, but according to other people online this is a normal occurance. It irritates me as I can hear it from my living room.

    No, I would not recommend this to a friend

    • Brand response

      MsSamsung

      Thanks for the feedback, dougkip88. Please make sure the refrigerator is leveled properly since this could be the cause of the noise. I would also suggest referring to the Support section on Samsung's website for other types of noises and tips for addressing them.

      - Ms. SamsungMsSamsung

  • Rating: 3 out of 5 stars

    Poor ice maker design

    Posted
    Centextrash
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Fridge works great, except the ice maker. It continues to ice over and produce no ice. I have to go inside and chip the ice away to have more ice drop for use. Should not freeze up every 5-6 weeks

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Hi there Centextrash! We'd like you to have the best possible experience with this refrigerator. I have this link (https://bit.ly/2yEInhq) that might help with your ice maker issues. ^Jecca Samsung

  • Rating: 3 out of 5 stars

    Ice maker problems

    Posted
    Uptown
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The ice maker simply doesn’t work, it freezes and them water comes out, instead of ice cubes you get crushed pieces, we had it replaced 3 times already and still not working.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Not smudge proof

    Posted
    Lollie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I bought the large refrigin black stainless steel and absolutely love the size. The compartments are great. I am disappointed that the finish, despite advertisement, is not smudge-proof.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Ok not great

    Posted
    Yup123
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Ok not great. Had to get 3 delivered before one would work properly

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    new to french door fridge

    Posted
    Michele
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Door storage is smaller than I would like I do like the freezer storage - bright light, like the crisper drawers, easier to see what I have in the fridge - better than my side by side Ice does not come out if door is open, cubes are smaller than my old fridge, come out slower - can not reach in and get cubes - they are encased in ice maker

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    great fridge

    Posted
    kag2520
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    bought this as a replacement for my other one, it runs a little loud, but does all it needs to do.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice refrigerator with a couple of flaws.

    Posted
    Sarahbearah
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Ice maker has difficulty keeping with our ice needs. I wish the refrigerator doors were a bit more self closing at a certain point. The doors have to be closed all the way by hand.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good

    Posted
    Nady
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Is not bad but it has some noisy and it comes with some damge

    I would recommend this to a friend

    • Brand response

      Samsung

      Hey Nady! Heres a link that I think you may find helpful (https://bit.ly/2xDuU8Z). Thank you for being a part of the Samsung family! ^Lo Samsung

  • Rating: 3 out of 5 stars

    Nice refrigerator, but poor top shelf design

    Posted
    rstuvwxyz
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The refrigerator seems to work pretty good so far, and the ice maker works much better than the one that we traded in. However, you may want to look at the top shelf height before purchasing the refrigerator because the top shelf is too short for a gallon of milk. We think that it is a bad design and we wish we had noticed it before we purchased it.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice refrigerator

    Posted
    JoeG
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    We like our refrigerator after having two others that we did not like very well. This one does occasionally Ding and we couldn't find out why in the manual or by calling them. So at this stage were just living with an occasional Ding.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Still having issues

    Posted
    Cphlea00
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    We bought the Samsung refrigerator based on how good the last one was. This one is switching from water to ice all on its own, whenever it wants to. We are going to have to get it fixed very soon.

    No, I would not recommend this to a friend