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Samsung - 28.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 1800 reviews

90%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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  • Rating: 1 out of 5 stars

    Do not buy this fridge, read this review first!

    Posted
    stephen876
    • My Best Buy® MemberMember

    If I had rated this fridge during the first year of owning it, it would get an easy 5 stars, it looks great and has tons of space. However, this and many Samsung refrigerators have many design problems that render them useless 2-4 years after purchase. I just bought a new GE to replace my 3-year old Samsung. My fridge started having problems just after its second birthday; ice builds up inside the back wall of the fridge and starts to hit the evaporator fan, which makes it sound like there is a small airplane landing in your kitchen. To fix this, you have to take out all of your shelves and all of your food, unscrew the panel on the back wall of the refrigerator compartment, and use a hair dryer for 15-20 minutes to melt all of the ice buildup. I have to do this time consuming procedure every 2 weeks. I posted a pic showing the tremendous amount of ice this fridge can accumulate (there should be no ice buildup at all in a properly designed fridge). There is a black heating element designed to prevent icing, you can see it in the bottom of the pic, but it is nowhere near where the ice is actually forming. I have had a several repair people say this is a non-fixable design flaw and cannot be repaired. Samsung service is even worse, they just tell me to contact a local repair shop (which I already did), to somehow fix an unfixable design problem. Don't believe me? Google the term "samsung fridge icing up" and you can click on the samsung forum with hundreds of reports of this problem. And then there is the ice maker. There is a class action lawsuit pending over this ice maker (you can google this as well), which frosts over and freezes, so it makes no ice. It needs to be regularly defrosted with a hair dryer. It also dispenses melting ice water with the cubes, which aren't really cubes but are broken off pieces of half-melted ice. The Samsung customer service couldn't care less, it's not their problem if it is out of warranty, even though these units should be recalled due to numerous design problems. I would run as far away from anything made by Samsung and do your research before you buy. Do yourself a favor and buy any other brand, unless prefer to have to throw away a $2000 fridge after 3 years like I now have to do. It is robbery that these units are still for sale on showroom floors, Best Buy should do some research on these issues and assess whether they should continue selling a defective product with widespread problems.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Hi stephen876, I don't want to see you go. You are a valued member of the Samsung family and your experience matters to me! Thank you for taking the time to share that experience. Samsung is continually improving its products and services, and your feedback is vital to that process. I hope to have another opportunity to show you how great our support can be! ^Mae Samsung

  • Rating: 1 out of 5 stars

    Fundamental Design Flaw - Class Action Lawsuit

    Posted
    Anonymous
    • My Best Buy® MemberMember

    Where do I begin with this utter piece of TRASH that Samsung decided to call a refrigerator. This refrigerator was purchased new in early 2017 along with an entire kitchen suite of Samsung appliances AND a Samsung front load washer and dryer combo. Of the numerous, and I mean numerous problems we've had with all of these Samsung appliances; this "refrigerator" certainly takes the cake for worst appliance I have ever owned. Throughout the course of my 2+ year ownership of this refrigerator I have had 14, yes, FOURTEEN service calls on this refrigerator. There are 2 main critical design flaws with this refrigerator. 1. Ice continuously builds up around the top of the compressor lines that enter the refrigerator. These are located behind a plastic panel at the back of the refrigerator. This ice builds up and blocks the primary fan from circulating cold air into the refrigerator. Once this happens everything is 'luke-warm' inside but this "intelligent" refrigerator still thinks its cold inside because the temperature probe is not actually located inside the refrigerator. I have had all the manufacturer's recommended "fixes" for this completed several times over and nothing solves this problem. We have tried new condenser line sensor, main board replacement, installing of the new, longer drain probe for the evaporator heating element, installing the updated version of the condensation drain tube rubber fittings that allow water to flow through but no air back in, and about 5 different back panel replacements with ZERO effectiveness. This #1 issue is a material weakness to the design of this refrigerator, Samsung is fully aware of this issue and CONTINUES to sell this design to US consumers. This should warrant a class action lawsuit for this reason alone. 2. The ice maker fails to drop ice into the tray because it freezes to the side of the ice maker. This is a well documented issue as well and there is no fix for this design. I have had Samsung authorized repair technicians, centerpoint technicians, and Sears technicians work on this refrigerator and the message is clear: STAY AWAY FROM SAMSUNG REFRIGERATORS.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    The worst refrigeration I have ever owned or used.

    Posted
    dexter1976

    To say that I "hate" this fridge is an understatement, there isn't a word to describe my disdain. I am writing this review after taking a metal spatula to bash the huge ice chunk build up that forms at the bottom floor of the fridge below the freezer for the umpteenth time. I have to awkwardly reach my hand in and hack the ice up, coax it out, then sweep it all up with a dust pan and dump it in the sink. I do this about once a week. I believe what happens is that if someone (or most of the time, probably a kid) opens it and doesn't close it quite all the way, air gets in, and there's enough to drip ice down to the bottom which builds up a thick layer of ice. There is nothing in the way of an alarm or bell that indicates it might be slightly cracked open. This also leaves a heavy frost on all of the drawer parts, and comprises the food in the freezer. This is the worst part, but that's not the end of it. The ice maker is LOUD. It drops the ice into the ice bin once it's been made, often in the middle of the night, and makes quite a large sound, which is particularly off putting at first. The door shelves have plastic sides to hold in jars and what not. almost all of them have cracked or downright broken. I have two of them duct taped together. I talked to Samsung when this first happened under warranty, and they said they don't cover such things. The meet/cheese drawer below the two crisper drawers seems like a good idea, but you can't open it without both doors being open, not convenient whatsoever. Also, the drawer often gets off track which doesn't allow you to close it all of the way. The lid to ours completely broke off and now we just leave it off because there was no way to fix it (the hinges busted). Last but not least the two crisper drawers also jam regularly. Samsung called me about renewing my warranty after a year or whatever it was. I said "if I renew, can you fix all of the broken parts in the fridge - the shelves, the drawer lid, etc" and she said "no, our warranty only covers the mechanical parts." I told her no thank you, and that I would never buy a Samsung product again. That's a promise. The only thing this fridge does well is keep food cold in the refrigerator. It's not just me, my wife hates it too. It wasn't cheap, so we can't exactly just get rid of it and waste the money. Please please please do not purchase this fridge. Trust me.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Looks good on paper, but generally disappointing

    Posted
    VC66
    • My Best Buy® MemberMember

    On paper this fridge looks good and that's why we bought it. It had strong reviews on both retailer sites and CR. Spec-wise it had the highest capacity i found of fridges in this size range. After starting to use it we found some major problems; one is based on the physical layout but at least partially based on bizarre design decisions by the manufacturer; a couple more are based on some kind of mechanical and/or electrical problem with the ice maker. the worst problem is that once in a while, randomly, the ice maker either shuts itself off or stops working. One time this happened the solution was as simple as turning it back on using the front control panel. A couple other times I had to press the reset button which is difficult to find inside the ice maker. One other time, after trying everything, it just randomly started working again after a few days. Not super confidence inspiring. Another design issue with the ice maker is that when you switch from water to ice, the dispenser always spews a little water (maybe an ounce) when you start it up to get ice. This is super annoying if like me you are dispensing the ice into your hand (the water bottle i want to put it in won't fit into the dispenser well...see below). So basically every time i get ice, i get a little cold water on my hand, and it's enough to make enough of a mess in the little tray in the dispenser area that i have to clean it up. The rest of the issues are just based on the manufacturer's physical design choices. it's tough to design a french door fridge with a door-mounted ice and water dispenser, and Samsung apparently didn't want to spend a lot of time on engineering an elegant solution. the dispenser cut-out area is bizarrely wide but not tall enough for a 1-liter sodastream bottle (see my comment about the ice-water leak above). Because of the width, a lot of interior door shelf space is wasted or non-optimal (there's a really skinny section of the shelf on the dispenser side that is barely usable). bottom line is they could have made both the dispenser and the door shelves more usable if they had just applied some more thought to the design. Another problem is the capacity of the ice maker. This is harder to address given the space constraints of the design and not something that really bothers me, but if you are used to a normal ice maker, i'm guessing this one produces about half the ice. Another problem is the water from the dispenser is never really cold, and there's only about a liter of semi-cold water in the system until it starts running at nearly room temperature. Finally, there's no butter compartment and no convenient place to put a butter dish. Sounds silly but we didn't realize how much we'd miss a dedicated in-door area for butter till we got this fridge.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Caveat Emptor “let the buyer beware”

    Posted
    Dissatisfied

    It is my contention that Samsung Corporation knowingly used inferior stainless steel - that spontaneously begins to rust within 7 months of purchase - in the manufacture and/or assembly our 7 month old refrigerator. After all, why would the warranty for refrigerator # RFG******* state “This limited warranty covers manufacturing defects in materials and workmanship…” and then afterward state “and shall not apply to the following, including, but not limited to… cosmetic damage or exterior finish.” I am left to speculate that Samsung does not produce sheets of stainless steel for this refrigerator and that it purchases said material from a supplier of inferior quality materials. Thus the warranty states that it covers manufacturing defects (if manufactured by Samsung) or poor workmanship. As the problem is not poor workmanship (or cosmetic damage) in the assembly of the refrigerator but poor quality components manufactured by an assumed outside entity, Samsung will not warrant the exterior finish of this product. Samsung’s response to my concerns? Clean the rust off and apply an appliance wax to hinder the rust build-up. Really? Had I known that the above fine print was in the warranty I probably would not have purchased the unit. This is our second Samsung refrigerator (the older one very similar to the new but it had an icemaker/water dispenser in the door). The first had a white enamel finish that always look like new. Because Samsung refuses to replace the door of an almost new refrigerator I am left to wonder, do they really care about losing me as a repeat customer? Best Buy refused to help at all. The store manager simply told me that it is Best Buy’s policy to honor the manufacturer’s warranty. I informed him that this does not help me at all as Samsung has no warranty on exterior finishes. So Best Buy is going to honor Samsung’s non-warranty. Thanks for nothing. BTW, my wife and I also purchased, from Best Buy, a Samsung gas range/oven, Bosch dishwasher, and Kitchen Aide trash compactor within the last year. Do you really want our economic relationship to come to an abrupt end? Let it be known to all that Best Buy is now put on notice that they in fact know that Samsung does not offer a warranty on the exterior finish of this refrigerator. It was sold to us as having an excellent warranty and if we had any problems within the first year Samsung would fix the problem. I believe this to be true except for the exterior finish – especially if it is stainless steel. To Best Buy and Samsung: I don’t need to purchase anything from either of you. I have many options available to me. If you will not satisfy us in our desire to have a refrigerator that does not spontaneously rust, I must conclude that you really don’t care to conduct any further business with me and my family. Good day.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    It's ok except the ice maker

    Posted
    bsbrockw61

    We purchased this refrigerator in July 2015 and for the most part I like it. It's roomy enough and organized fairly well. As with most everything that's bought, you're always going to find things that you don't particularly like about it. This refrigerator is no different remembering that nothing is perfect. As of this date, 1/15/2016, I have not experienced the horror stories that some of the other reviewers have had and I'm keeping my fingers crossed. I did read these reviews before we bought and the reviews of all of the other refrigerators and guess what, they all have horror stories. So we purchased the Best Buy warranty program just in case and we're hoping we don't have to use it. That all being said here's what I don't like about it. The Wide Open Cool Select Pantry that that you can control the temperature on is really nice. We keep our deli meat and cheese in it and I like that it's flat, wide and deep. However, you have to open both of the main doors when you want to get something from there and I didn't realize just how much we go there. Now, this isn't really that big of a deal but we were trying to decide between the 3 door and 4 door refrigerator. The 4 door being the one that has the Wide open cool zone with a door you just pull out without having to open any other doors. This is just a difference in design and I'm not taking off any points because that was our decision and it's on us. Kind of petty but I thought I would mention it in case someone reading these reviews is trying to decide between the two. Now to my real gripe. The ice maker. I sure wish you could test ice makers before you make a purchase. This thing is slow and there's not a large capacity. When I get ice, I can hear it running but nothing is happening, then a few pieces drop, then a few more until I finally get enough ice. Torques me every time. I've checked the bin multiple times and it's full. Not sure what to make of it. It's also loud. The first few times I heard something I thought, what just hit the house. Oh, it was the ice maker. Now I'm used to it and it's not really a big deal. It's just noise. I was really struggling with the star rating. Going back and forth between 3 and 4 stars. I ultimately decided on 4 because the ice maker is the only pain. Everything else about the refrigerator is fine. I hope this helps anyone trying to decide on a refrigerator.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Samsung has the worst service ever

    Posted
    JEGR
    • My Best Buy® Elite Plus MemberElite Plus Member

    The day the refrigerator was installed it started making a noise within a few hours. The flap for the ice maker would open and shut for minutes before stopping. It stopped doing it that day so I did nothing about it. About 10 months later it started again sometimes for hours. I call Samsung to have it repaired and they sent someone to fix it. They replaced the touch screen on the door and the flap mechanism. It solved the noise problem, but they said they found another problem (the main PCB?) and said they would have to come back to fix it. They left a message one day saying they were coming out to fix it, but apparently they don't think we work so they just showed up without confirming the appointment. They were mad at us for not being there and showed up again the next day, again without confirming the appointment, but luckily my wife was home. They replaced the part and said to call them to confirm there was ice in the icemaker. There was so we called them, but then we realized the ice dispenser no longer worked. We called them back and they said the ticket was closed and we had to start the process all over again. I called Samsung and they asked my appointment preference date and said they would call to confirm. They confirmed the date and time, so I took off work for the third appointment and they never showed up and said they had no record of the appointment. I called Samsung and they blamed the repair place and said they couldn't help me on that day, but would call me next week to set up yet another appointment. I asked to speak to a supervisor and they said they were busy and would call back within 24 to 48 hours. This is unacceptable! My wife or I will have to take a fourth day off work and hope they fix it this time. Of course the 1 year warranty is about to expire and they gave me a hard time about that, saying I had to show proof (again) of the purchase date and that the problem is related to the initial service call. At least my kids are happy; because of this experience we are trading in our Samsung phones for Apple and getting an iPad to replace our Samsung tablet. BTW, we paid about $1,900 around Memorial Day ("the lowest price of the season") and it went on sale for $1,800 a week or two later. Best Buy credited me the difference when I went to the store.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Compressor out in 67 days

    Posted
    SamsungFridge
    • My Best Buy® Elite Plus MemberElite Plus Member

    Bought this fridge in September 14, 2015 but didn’t have it delivered until December 21, 2015 due to kitchen remodeling. It was on sale during Labor Day and that was why we bought Samsung over other brands. Shame on me for not listening to advice from friends and family. Most had varies problems with Samsung fridges (different models). Mostly had compressor out with one year. This fridge started to make loud noise coming from compressor (continuous metal humming) last night at 1:08am, woke me up, and we are in a two stories. Had to sleep in study room which is furthest away from kitchen. Woke up 7:20am, the fridge loud noise still on. Called Samsung customer service, here go hoops to jump through. "Level the appliance, reset temp, buy and replace water filter..." Blah, blah, blah. This fridge was delivered and installed by Best Buy contracted delivery service and technician. If it was unleveled and improperly installed, it would have problem the next few days after installed and not two months later. Now front door dispenser is leaking water from ice melting in icemaker. In between calls, I asked across the street neighbor who is an independent appliance repair contractor, come over and immediately said its compressor problem. Also commented Samsung compressor is a well-known problem. Again, should have listened. After five calls today until 10:45am, finally a customer service “Erica” agreed to start ticket for repair technician. Earliest available day, Wednesday (It’s Sunday). Meanwhile we have plenty of half melted ice cream, worm yogurt, and worm milk to finish. This is a very expensive experience, I don’t know about other brands but I am counting 6 family member s and friends who had same compressor problem with their Samsung fridges within warranty period. All had difficult time getting problem resolved. My in law had 3 compressors replaced for the same fridge with 10 months period. I didn’t listen. Do yourself a favor, stay away from Samsung fridge. Samsung phones and TVs maybe, not fridge. Hope my expensive ongoing experience save you future trouble from owing a Samsung fridge.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Fridge Issues

    Posted
    Seed

    This was my first french door fridge. I am coming from a side by side and simply need more refrigerator space and that is wider. I also love Samsung TV products so thought with 25% off on this fridge it was a steal. It wasn't. Here are a list of issues: 1. The doors wouldn't soft close automatically. My other much cheaper starter fridge did this well. I kept having the alarm go off telling me the door was open. All I expected was with a slight toss of the door, for it to close. 2. The water came out at a funny angle. Pitched forward and to the left. When filling some stuff the water would come out of the glass. 3. A loud low pitched humm that would overtake my TV noise in the next room started happening more and more. 4. The left door has the ice output slide. There are these very shallow shelves. I found them to be worthless. 5. The ice was very small and to get it it took 3 seconds to start. It also didn't work sometimes. I would have to push a couple times. It's a shame this unit was such a bad experience for me. I still love Samsung but I think I'll stick with their TVs, I even own a stove of theirs as well and it's great, not so much their refrigerators. Bought an LG LFX29945ST. Pretty much the same with some different features. I tested all the problems I had above and none exist, it has more ice, has the door in door feature which is great, unobstructed fridge space, no ice maker in the way. I'm a dude and I never thought I'd care about what a fridge does but when you go from a standard to one of these french door deals it will change your life.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Bad unit - poor support for replacement

    Posted
    LeeVD
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was fearful of the reviews I read about some of these units dying after only a few weeks or months. The Best Buy salesperson was adamant that Samsung was reliable so I went on his advice. I made a big mistake. The refrigerator worked great the first 3 weeks (conveniently after the 15 day Best Buy replacement period) but then was suddenly possessed. Strange things were happening with the display, alarm, and ice maker door. I got the error code PC Ch in a dim display while it was opening and closing the ice maker door repeatedly. A full power off and on would not restore it. I called Samsung and they assigned it to a local tech outlet. I called the tech outlet and they gave me an appointment 9 days away. I went back to Samsung to get another repair outlet. I called that place... they informed me they no longer do Samsung. The 3rd outlet was Dish(!) who were able to get to me in 2 days. While I was waiting for support, I found that the wiring harness had some sort of a short or broken wire(s) as if I touched it, the display would reset and sometimes stabilize. The tech (who was great) was able to confirm and find it was extremely unstable and unrepairable but had a hard time convincing Samsung tech support to replace the unit. He had to verify every wire and prove over video chat it was bad. Now, 4 days later, Samsung is telling me it may be another week before I get a replacement unit! Now 2 weeks with an unstable unit. Do not make the same mistake I made.... If Samsung customer service is going to reply with a sorry below, how about reaching out to customers who have a declared bad unit and getting them a next day replacement?

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Thank you for your feedback, LeeVD. ^Lo Samsung

  • Rating: 4 out of 5 stars

    A Great Refrigerator!

    Posted
    SeanT
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    So far this has been a great fridge and we are glad we bought it. Storage capacity is outstanding in this thing. The french door system is great for accessing all or specific sides of the fridge. A huge bonus is the two adjustable shelves on each side of the fridge! The individually controlled storage drawers are perfect for what we need with a great capacity which helps keep the inside well organized. Lighting is consistent and bright enough to see every corner inside. The water filter is extremely easy to access and change out when needed. The ice dispenser takes while to fill up initially, but once it does, it has worked perfect so far. The controls for the ice and water dispensers, temperature settings, Lighting settings, alarm settings, and energy settings are extremely easy to use and very conveniently laid out. It is a very clean look that helps keep the entire fridge looking good. All the handles are very sturdy, the doors open and close very well (actually easier when loaded versus an empty store display). We are overall very happy with this purchase. We had Best Buy install all our appliances and everything went very smoothly and professionally.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Good luck

    Posted
    Anonymous

    Miy compressor broke defrosted all my food. One hour on phone with scripted call takers that keep saying sorry. Three days later repairman comes and says I need a new compressor and he will come back in three days with one. Spends two hours replacing compressor and then says freezer might break again because the leak could be inside the fridge and he can't fix that. Two weeks later freezer dies I lose food again. Hour on hold and repairman needs to return to confirm problem. Three days later he returns and says I need a new fridge. Hour on hold and advised to send in picture of receipt! Spoke with two "Senior" customer service reps after hour on hold who provided me with their emails to communicate directly to avoid hour hold time Elizabeth H and Christina J i emailed both twice and never received any reply. After repairman left he let the remainder of freon out of fridge so now my entire fridge stopped working. Hour on hold and advised I need to wait three days for a refund approval. That would mean I'm expected to wait four days with no fridge at all. Finally receive approval for a refund and advised I won't be getting taxes back and they are only doing this as a courtesy? Isn't that what a warranty is for? This went on for weeks their customer service is horrible. One time they called me as I was waiting for my refund approval then tell me they will put me through to a "senior" customer service rep and I was put on hold for 30 min and a rep answers and says can I help you? They called me!! No idea why I was called. They make a nice looking product but GOOD LUCK if it breaks!!!!!

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Never Again...

    Posted
    ibdmom
    • My Best Buy® Elite Plus MemberElite Plus Member

    I read the reviews on this refrigerator and thought it sounded like a good one... I had wanted a French-style one for a long time and spent a significant amount of time researching my options. I purchased it in November of 2012. The FIRST disappointing feature is the ice maker. There is no bucket or bin to collect the ice - all you get is what can fit in the distribution channel. Fill a small ice bucket? You are out of ice. Other reviewers did mention the fact that when the ice falls into the channel it makes a loud noise, and that is because it is never falling on other ice cubes - it always hits the hard plastic 'screw' that is used to move the ice through the dispenser. At least once a month, the 'mouth' of the dispenser gets clogged with ice cubes / bits and has to be cleared with the door open. (make sure you have someone else there to catch the ice bits as it clears!) And don't make the mistake of using the 'crushed' ice option - you will never get all whole ice cubes again. The second disappointing feature? Poorly manufactured. Less than 3 years after purchasing this fridge, I am having to spend $500 to have the entire filter mechanism replaced. AND I had to call around to find a repair shop that will even work on Samsung's, because my regular appliance repairman doesn't work on Samsung because "the parts are hard to get." If I were made of money I'd give this sucker away and replace it, but alas I am stuck with it now. I would DEFINITELY NOT recommend this fridge or any other Samsung appliance to my friends.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Loud, freezer drwr, ice splinters, install'd wrong

    Posted
    Tidaholm
    • My Best Buy® Elite MemberElite Member

    I returned this refrigerator for the following reasons and then bought another Samsung model that I love. LOUD: So loud I went to a friend's to listen to her Samsung (different model) which was guiet. Repair person came and said it was normal. It wasn't. We could hear it over the TV. It was very distracting and bothersome. FREEZER DRAWER: Repair person advised me to watch the freezer drawer on this model because it is sensitive to how you close it. You must pull from the center of the handle or it gets off track. I never noticed it was off track but he pointed out that there was frost on my foods which meant the seal was not tight. The drawer was also not opening all the way. You have to pull the drawer out from the center, then tug and it will readjust. I had to do this almost every time. DELI DRAWER: My family found it cumbersome to open both doors to get to the deli drawer. We ended up putting deli meats and cheeses in the main part and not using the deli drawer. ICE MAKER: Started out fine. Didn't mind smaller cubes but eventually it splintered the cubes which went all over the floor despite how close I put the glass to the dispenser. INSTALLED WRONG: The installers installed it wrong and the water line leaked into the wall for the three weeks we had the refrigerator. Fortunately it leaked into the garage and not into my kitchen. Best Buy is taking care of it without any problem. Good thing I returned it. I wouldn't have know for a while. THE GOOD: It kept fruit fresh much longer. It was easy to see everything and organize. DESPITE THIS, I then purchased another SAMSUNG from Lowes (RF28HMEDBSR) because I have had luck with other Samsung products. This new one has the extra deli drawer which I didn't want at first, but after the first fridge experience, our family LOVES it beyond compare. It is very quiet too. I am in love with it. Unfortunately the new one came dented. Waiting on a replacement. RETURN POLICIES: Home Depot only offered 72 hour return policy which would have been a real problem considering the issues we had. Best Buy was difficult to get a hold of anyone, and they only offer 15 day return policy unless you are an elite member (then it is 30 days). I couldn't get a delivery date with Best Buy for two weeks. Lowes offered fast delivery and 30 day return policy. Sears warranties were too expensive. New refrigerators in general are louder because they are energy efficient and cycle less freon through more frequently. This model Samsung was much too loud. I would return it for that reason alone. It was a leap of faith to purchase another Samsung, but I absolutely love the new one.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Week 4 and I Love It

    Posted
    TheJewishViking
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    It's been just about a month and I've no major complaints about this fridge. It does it's job and does it well. This is our first french door fridge and we love it. The ez-pull freezer handle has been very useful. The LED lighting is bright and there is plenty of room (you WILL use that pop up shelf to fit taller drinks like OJ, milk, or sodas on the shelf instead of the door). It cools quickly and fast and have noticed no freezer burns or other issues. If I had to nitpick, it would be that yes, like other reviews said, the icemaking is kinda surprisingly loud. It's not obnoxious or constant or will ruin your day, but it is louder than you'd expect it. The water filtration is great, although we've noticed the water isn't that cool coming out of the fridge as we've experienced with other fridges. Minor, but worth noting if you like very cold water but not ice in your beverages (hey, to each his own). We've also had some adjusting to the waterline. It sounds odd, but our old fridge the water hose was angled towards the front of the fridge and on this Samsung, the water shoots out angled towards the back of the fridge. It's resulted in some awkward spills. Nothing crazy, we're just used to holding our cups right at the top of the dispenser and on this you need to hold them a bit lower. Not sure if I'd design it that way, but what do I know? Overall we're very happy for the fridge and the cost we paid for it (picked it up during a sale). Best Buy delivered and installed it quickly and without fuss. I did have to go in and adjust the height of one of the doors, as they weren't level, but that was a simple screwdriver job (the fridge is designed to just turn one screw to raise and lower a door). Like I mentioned, all my "complaints" are nitpicking. In a perfect world everything would be tailor made to me. Until then, this works out more than fine for our needs of making food cold to keep it from spoiling.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Known Electronic Problems, Is Samsung unethical?

    Posted
    Tyson

    I've bought two of these refrigerators. I became aware of the electronic issues in reviews when I bought the first one. I figured it was bad luck for those customers and it wouldn't happen to me. I had that fridge for 7 months with ZERO issues before I left it with the house I sold. I loved that fridge so I bought a second one with my new house. From the day it delivered it displayed all the electronic issues that are well documented online so I won't elaborate here but the typical sporadic switching from water to ice mode, electronic beeping, temperature settings change up and down, etc. I talked to Samsung and here's what I was told. There is a known design defect which allows moisture to condense on the main circuit board. Because the circuit board is not conformal coated at the factor to protect the electronics from moisture the circuit board then sporadically shorts out. This is why there are all these reviews about the fridge with electronic problems and moisture leaks. What I've discovered from Samsung is that they know the issue exists and have chosen not to recall the product. Instead they made a decision to have the customer identify which units malfunction and if in warranty Samsung will fix it by sending a repairman to refurbish the fridge. If the fridge is out of warranty you are stuck paying to correct Samsung's design problem. The appliance division at Samsung needs to review their practices I feel their practices are unethical. With the cost of this appliance it is a poor business practice to push their problems onto their customers which forces them to waste their time and money researching and correcting this problem. Search this fridge and Samsung exploding washing machine on YouTube and you'll see how the appliance division at Samsung works. I wouldn't buy again and strongly caution you to avoid Samsung Appliances. On a positive note, Best Buy took the refrigerator back within their normal returns period so that was awesome. I did have a video of the board shorting out but I don't have a way of uploading it here.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Maybe I was sold a lemon?

    Posted
    Lisab85

    I'm not sure why I'm one of the only negative reviews, but I've had SOOOOOO many issues with this fridge. My refrigerator is only 3 years old and I have problems with this product every 3-4 months where I have to call our a maintenance repair guys to come out and repair it or order a "new part". It is crazy to me that such an expensive refrigerator has such issues. The most common one being that the fridge starts to make a loud humming noise and the back of the inside of the fridge ices over causing the fridge to no longer cool. This happened the week after I gave birth and we were stuck in the house with a newborn with a fridge full of now WASTED and RUINED food as well as spoiled breastmilk that I had pumped. It was devastating. The fact that this is a reoccurring issue and is now happening yet AGAIN is insane, I'm in complete shock that I'm dealing with this again and I still cannot receive a call back from the company. I am very disappointed in the quality of this product as well as the customer service I'd received from Samsung. I am running out of ways to contact the company to get a response and a way to make it right. Please tell me what I should do? What would you do in my shoes? Sincerely, Very Frustrated Mom who is sick of wasting valuable food destroyed by her Samsung fridge.

    No, I would not recommend this to a friend

    • Brand response

      MsSamsung

      Lisab85,

      I'm so sorry to hear about your experience. Besides calling 800-SAMSUNG, other options are to submit a service request through Samsung's website or through the Customer Support link on the Samsung Home Appliances USA Facebook page.

      I hope this helps!
      Ms. SamsungMsSamsung

  • Rating: 1 out of 5 stars

    4.5 years and stopped working... really?

    Posted
    DonotBuySamsungKitchenApp

    We loved this refrigerator when we purchased it. The amount of space was great and it was our first french door fridge; we will never go back to a side-by-side door model. The ice maker stopped working around 2 years (still under warranty) so we got that replaced. Then at 4.5 years, the ice maker, then the freezer, and then the fridge all stopped working within a week. Took 4 repair trips replacing parts and 5 weeks later to determine it was unrepairable. Really!!! 4.5 years old! That is totally ridiculous and unacceptable for a refrigerator. Luckily for us, the sealing system warranty of 5 years was still in play and we were given a credit to purchase a new refrigerator; we got an LG and hope that will last a while longer; but who really knows since no one cares about quality control anymore. On a side note about Samsung appliances... we purchased a Samsung Dishwasher about 2 years after the refrigerator; we thought we would keep the same brand names. The dishwasher ran once and then stopped working. Had them bring a new one out to replace it. The new one had to have the circuit board replaced 3 times and after 1.5 years, we finally gave up; threw the dishwasher down the back hill and purchased a Bosch. So bottom line.... Samsung does not know how to make kitchen appliances and we will never, never, never buy another Samsung appliances again!!!

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Love the fridge

    Posted
    Rons
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I wanted a side by side fridge that was quiet and has through the door ice and water. I looked at ratings and picked this Samsung unit. The first one we received spit a screw onto the floor from the ice maker and the Stainless steel doors didn't match, one was horizontal brushed pattern and the other vertical brushed. The store recommended we have it replaced. The new one came yesterday. We love it it is quiet and looks much better with both doors having horizontal brush pattern. I would recommend this fridge. The first delivery crew as well as the the store sales person said you couldn't remove the ice bin to get a hand full of ice cubes, the second delivery crew showed us how to remove the ice bin which pleases me. The latch to pull out the ice cube storage drawer is not obvious. I am showing a picture of the drawer partially pulled out. It has twin cooling and very nice bright LED lights in both the freezer and fridge. The front panel controls are very easy to see and use. The water filter is very convenient being in the front of the fridge. The overall food storage is very well designed. I definitely recommend this fridge.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Bad product & Services (not working since day 1)

    Posted
    Richmonder
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We have been eagerly waiting for our new fridge as this is a big purchase and our existing one is starting to show sign of breaking down. Maybe our expectation is high given this is a SAMSUNG brand refrigerator and we expect it works. However, we are completely disappointed that the fridge just don't work. After it was delivered yesterday by bestbuy, we were told to wait 5-6 hours for it to cool down. As of right now (after 24 hours), the normal fridge is >70F and the freezer is 64F. We made the call to bestbuy geeksquad per what they put on their receipt, and they don't have a technician until 6 DAYS later!!! I won't be that upset if it is a TV, but we are talking refrigerator here How about who pay for my foods that will gone bad since it is NOT cold? If it is 6 days, it might as well wait a month because that doesn't make a different to the consumer. Remember, I have to pay the extra $$ to have the fridge installed and if it doesn't work, I'll expect the technician will be available at least by the next day to make sure it works. On top of that, the BestBuy rep said the other way is to route over to Samsung department since this is still factory warranty and see whether they have technician that is available earlier. I'm shocked to find out that the call is then forwarded to the Samsung toll free and I have to start all over again. What s service, BESTBUY GeekSquad!!! You just send your trouble to another place, wash your hand and walk away!! I have been a big fans of BESTBUY for many years, but given all these "WORST EVER" experience, you have lost me as a loyal customer. Not only product doesn't work, service is the worst ever!!!!

    No, I would not recommend this to a friend