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Samsung - 28.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 1794 reviews

90%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 80 Reviews
  • Rating: 3 out of 5 stars

    Looks good on paper, but generally disappointing

    Posted
    VC66
    • My Best Buy® MemberMember

    On paper this fridge looks good and that's why we bought it. It had strong reviews on both retailer sites and CR. Spec-wise it had the highest capacity i found of fridges in this size range. After starting to use it we found some major problems; one is based on the physical layout but at least partially based on bizarre design decisions by the manufacturer; a couple more are based on some kind of mechanical and/or electrical problem with the ice maker. the worst problem is that once in a while, randomly, the ice maker either shuts itself off or stops working. One time this happened the solution was as simple as turning it back on using the front control panel. A couple other times I had to press the reset button which is difficult to find inside the ice maker. One other time, after trying everything, it just randomly started working again after a few days. Not super confidence inspiring. Another design issue with the ice maker is that when you switch from water to ice, the dispenser always spews a little water (maybe an ounce) when you start it up to get ice. This is super annoying if like me you are dispensing the ice into your hand (the water bottle i want to put it in won't fit into the dispenser well...see below). So basically every time i get ice, i get a little cold water on my hand, and it's enough to make enough of a mess in the little tray in the dispenser area that i have to clean it up. The rest of the issues are just based on the manufacturer's physical design choices. it's tough to design a french door fridge with a door-mounted ice and water dispenser, and Samsung apparently didn't want to spend a lot of time on engineering an elegant solution. the dispenser cut-out area is bizarrely wide but not tall enough for a 1-liter sodastream bottle (see my comment about the ice-water leak above). Because of the width, a lot of interior door shelf space is wasted or non-optimal (there's a really skinny section of the shelf on the dispenser side that is barely usable). bottom line is they could have made both the dispenser and the door shelves more usable if they had just applied some more thought to the design. Another problem is the capacity of the ice maker. This is harder to address given the space constraints of the design and not something that really bothers me, but if you are used to a normal ice maker, i'm guessing this one produces about half the ice. Another problem is the water from the dispenser is never really cold, and there's only about a liter of semi-cold water in the system until it starts running at nearly room temperature. Finally, there's no butter compartment and no convenient place to put a butter dish. Sounds silly but we didn't realize how much we'd miss a dedicated in-door area for butter till we got this fridge.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Fridge Issues

    Posted
    Seed

    This was my first french door fridge. I am coming from a side by side and simply need more refrigerator space and that is wider. I also love Samsung TV products so thought with 25% off on this fridge it was a steal. It wasn't. Here are a list of issues: 1. The doors wouldn't soft close automatically. My other much cheaper starter fridge did this well. I kept having the alarm go off telling me the door was open. All I expected was with a slight toss of the door, for it to close. 2. The water came out at a funny angle. Pitched forward and to the left. When filling some stuff the water would come out of the glass. 3. A loud low pitched humm that would overtake my TV noise in the next room started happening more and more. 4. The left door has the ice output slide. There are these very shallow shelves. I found them to be worthless. 5. The ice was very small and to get it it took 3 seconds to start. It also didn't work sometimes. I would have to push a couple times. It's a shame this unit was such a bad experience for me. I still love Samsung but I think I'll stick with their TVs, I even own a stove of theirs as well and it's great, not so much their refrigerators. Bought an LG LFX29945ST. Pretty much the same with some different features. I tested all the problems I had above and none exist, it has more ice, has the door in door feature which is great, unobstructed fridge space, no ice maker in the way. I'm a dude and I never thought I'd care about what a fridge does but when you go from a standard to one of these french door deals it will change your life.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Many great features and beautiful styling

    Posted
    Trrr
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I previously owned a Samsung which was almost 8 years old and although looked new was not repairable. I was told 7 years is what to expect out of a fridge so I walked into Best Buy DETERMINED not to buy another Samsung as parts were hard to get. I didn’t want to spend too much if it was only going to last 7 years. Samsung did the nicest, best features, value for money etc and with B.B. haul-away option I purchase another Samsung. The left door feels like it doesn’t close properly although it does seem to cool ok. When I walked into the store I found the Shop floor model had the same “feature”. Doesn’t feel as though it sticks closed. I spoke to Best Buy about it and they didn’t want to know (I’ve never found that before). So I will have to contact Samsung. So if you buy this fridge check this “feature” before the installer leaves your property.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Hi there, I'm glad to see you like this refrigerator's features and style, and I'd love to help you with the situation your encountering with the door. Go through the information in this link https://bit.ly/2PjmI4k to see how to correct it.

      ^Jefry Samsung

  • Rating: 3 out of 5 stars

    keep your expectations low for this one

    Posted
    lisa
    • My Best Buy® MemberMember

    I like the size and the look however, there is a clicking that has been happening since I bought this and it has been serviced a handful of times but they cant' seem to fix it. So, if you think you are getting a warranty, buyer beware! Nice guys come to fix it but they can't seem to fix it so I thought they'd replace it but because I call so often the system only recognizes it as 1 service ticket. I bought the unit over a year ago and have been calling since I got the unit. I don't understand the "system" I just call when it breaks. I asked the tech how the "system" works. Unfortunately, if they never fix it (i.e. you keep calling) then they will keep the ticket open thus considering it an open ticket. However, If you stop calling for 3 mo and then call back with the same problem, then they will generate a new ticket and thus are willing to work on fixing or replacing the unit. The need for multiple tickets on the same problem is what will make them fix the issue. Now that's just silly....

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    nice but very loud

    Posted
    007jayc
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Just bought the black stainless steel model. Very nice finish with plenty of room. We went from a side by side, 26 cu ft to 28 cu ft. Our old fridge was silent as a mouse, other than the ice but that was to be expected. This fridge is very loud. Geek Squad out to the house 6 days later to look at it. Nothing to be fixed. Was told all newer fridges sound this way because of variable speed compressors, and that the more expensive models with 2 compressors are even louder. Why in the world would anyone make a fridge that makes this kind of noise? This isn't an improvement over older models. Our we going back in time and not forward. You can't tell me that customers would be happy to own a fridge that sounds like something from the 50's-60's era.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    looks nice but VERY loud

    Posted
    lalo
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I wanted to replace my 9 year old Kenmore refrigerator with this one so I did. This one looks very nice but I truly hate it because how loud it is. If I could return it I wouldn't hesitate but it was delivered and I don't have the box or anything. The lighting is nice also. I have it at the recommended settings and I can hear it turning on all the time. I have a open floor plan design in my house so I get to hear it turning on all the time. I never even heard my Kenmore turn on except at night when everyone is sleeping. The internal freezer drawer only pulls out about 75% if that and it makes it hard to recharge inside it unless I open the French doors. Plus it's really hard to move to clean underneath, I don't think it has wheels. I think it's OK but if I knew this things I definitely wouldn't purchase it again.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Ice-maker issues

    Posted
    Jdubyee23
    • My Best Buy® Elite Plus MemberElite Plus Member

    Bought this fridge on a Black Friday deal for $1400. Owned refrrigerator almost one year now Seemed like a good buy. Lots of room in fridge and freezer. Freezer drawer needs to be yanked hard some times to fully open. Biggest drawback is ice-maker. It spits out crushed ice at times even when you select cubes. Pieces of crushed ice fly out on the floor even if cup is tight against dispenser. Also ice pieces get trapped by dispenser door and leak water into dispense area. Nice lighting and storage options. Overall happy but if ice is something you use a lot of you might experience same issues.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good value for price.

    Posted
    Gearcrasher125
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    So far frig is working fine except for a door mullion that had to be replaced. Both we and our daughter had LGs that were short lived. The LGs had heavy in door ice makers. The Samsung doors have a feature that prevent them from being slammed shut. Ice maker does not jam like the LG did. Freezer door does not come out as far as the LG though so access is difficult. Shelves are easily configurable for taller items. For some reason we were thinking all new stainless appliances were smudge proof but this is the worst one yet. Still a decent value for low price we got.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    love it but it is loud

    Posted
    mariposa

    I bought my Samsung over 6 mos ago. I love the size and the features, the noise it makes sounds like a 20 yr old frig. I read the reviews that said the noise was a problem, ignored them, assuming that they were overly picky. The noise can go from nothing to very, very loud. We have an open concept home, and the tv sometimes needs to be turned up to drown out the refrigerator. It works fine, I still love it. I'm just worried what it will sound like in 5 to 10 years.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good and Bad

    Posted
    GeorgiaDad

    Good space. Nice design. I’ve had it for four months now and have two major gripes. If spill anything inside it’s impossible to clean without taking the interior apart. Red juice is forever on display between the glass shelf and the white supports. Also the ice dispenser sends ice chunks everywhere. Other than that this is a great fridge.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Samsung refrigerator

    Posted
    emac64
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We bought this refrigerator to replace our broken 5yr old Frigidaire. We needed something quick and thought this would be fine. Unfortunately we did not realize the lack of space for some items that require space for height (juice, water bottles, milk, wine). No matter how we place shelving its still an issue. Also not happy with the outer surface and fingerprint smudges- constantly cleaning exterior. On a good note- it works and has good freezer space.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Now I am nervous about product

    Posted
    Kathyago

    We have had this for a couple of months after spending much more than it is now. The doors are slightly crooked but I didn't notice until after delivery guys left. Yesterday the freezer handle pulled off on one side. It is a little noisy but it has looked nice? Now I have read so many bad reviewd, I am glad I bought the BB warranty. Fingers crossed on its future (for these disposable items that used to last a decade or more!) Sad.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    An ok fridge

    Posted
    psquared
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Good looking, aesthetic fridge. Not as much room as I hoped there would be but then again his is my first french door fridge so not sure if this is common with this type. Only major complaint is that it makes noise every now and then. In this day and age you would expect a quiet fridge. Noticed it is less noisy when its not on efficient mode. It also does something creepy at times where it goes from water and ice automatically.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    It's not magnetic.....

    Posted
    Star23Bucks
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This fridge is great, it has all the space we need, the aesthetic of the French doors and the freezer below are top notch....THE FRONT IS NOT MAGNETIC. Never have I ever heard of this before. The sides are, but it is very inconvenient to lose all this real estate. Minus 2 stars for removing such a basic feature

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      We are pleased to hear that the spacious design of this refrigerator is perfect for your home. Thank you for choosing Samsung. ^Lo Samsung

  • Rating: 3 out of 5 stars

    Fragile

    Posted
    iblitz
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We purchased the refrigerator just before Thanksgiving '17. The fridge is working fine so far, the freezer freezes and the fridge keeps the food cold. However, I have two issues with it. First the water dispenser dispenses at what appears to be room temperature and the second and more serious issue is, it isn't very sturdy. I opened the freezer section and the handle came off.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Beautiful

    Posted
    Delivery
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I really love this refrigerator but it has some odd features. The shelves in the door narrow and are almost useless. I do not know what I can fit in those spots that are only about an inch deep. There is not much room for items that are tall like milk and juice. Luckily I have another refrigerator in the garage. Also the ice machine is small so it doesn't take much to use all the ice.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Average fridge

    Posted
    Ruaumoko
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Replaced our 7 year old LG side by side as we wanted a french door. This one hit the price point and we like the better layout and more functional space. We find the water dispenser is a step backward and is prone to spillage and it comes out at room temperature. Ice maker has always produced cloudy ice which is no good for using in a cocktail shaker. Now my whiskey sours are a bit weaker.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    new to french door fridge

    Posted
    Michele
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Door storage is smaller than I would like I do like the freezer storage - bright light, like the crisper drawers, easier to see what I have in the fridge - better than my side by side Ice does not come out if door is open, cubes are smaller than my old fridge, come out slower - can not reach in and get cubes - they are encased in ice maker

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Jury still out

    Posted
    Jusdean
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We have had this unit for about a month. Ice maker stopped working a couple of days ago. After removing the ice tray, we noticed a lot of ice build up where water had appeared to have leaked. We scraped out what we could, turned the ice maker off and let it thaw for a day. It is now working again. Other than that, it has worked fine, but it's only been a month.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice refrigerator if you like ice build up

    Posted
    Jusducky
    • Verified PurchaserVerified Purchase

    Our new refrigerator is nice and roomy. Something we were looking for. My biggest issue is when we open the freezer door. There is always ice build up. Funny that on the top of the freezer door are instructions on "if you have ice build up" Just can't get rid of it. Almost $2000.00 to have ice build up. I remember old frige's that needed to be defrosted.

    No, I would not recommend this to a friend