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Samsung - 28.1 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water - Stainless steel-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 1794 reviews

90%
would recommend to a friend

Pros

Cons

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  • Rating: 4 out of 5 stars

    It's ok except the ice maker

    Posted
    bsbrockw61

    We purchased this refrigerator in July 2015 and for the most part I like it. It's roomy enough and organized fairly well. As with most everything that's bought, you're always going to find things that you don't particularly like about it. This refrigerator is no different remembering that nothing is perfect. As of this date, 1/15/2016, I have not experienced the horror stories that some of the other reviewers have had and I'm keeping my fingers crossed. I did read these reviews before we bought and the reviews of all of the other refrigerators and guess what, they all have horror stories. So we purchased the Best Buy warranty program just in case and we're hoping we don't have to use it. That all being said here's what I don't like about it. The Wide Open Cool Select Pantry that that you can control the temperature on is really nice. We keep our deli meat and cheese in it and I like that it's flat, wide and deep. However, you have to open both of the main doors when you want to get something from there and I didn't realize just how much we go there. Now, this isn't really that big of a deal but we were trying to decide between the 3 door and 4 door refrigerator. The 4 door being the one that has the Wide open cool zone with a door you just pull out without having to open any other doors. This is just a difference in design and I'm not taking off any points because that was our decision and it's on us. Kind of petty but I thought I would mention it in case someone reading these reviews is trying to decide between the two. Now to my real gripe. The ice maker. I sure wish you could test ice makers before you make a purchase. This thing is slow and there's not a large capacity. When I get ice, I can hear it running but nothing is happening, then a few pieces drop, then a few more until I finally get enough ice. Torques me every time. I've checked the bin multiple times and it's full. Not sure what to make of it. It's also loud. The first few times I heard something I thought, what just hit the house. Oh, it was the ice maker. Now I'm used to it and it's not really a big deal. It's just noise. I was really struggling with the star rating. Going back and forth between 3 and 4 stars. I ultimately decided on 4 because the ice maker is the only pain. Everything else about the refrigerator is fine. I hope this helps anyone trying to decide on a refrigerator.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    A Great Refrigerator!

    Posted
    SeanT
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    So far this has been a great fridge and we are glad we bought it. Storage capacity is outstanding in this thing. The french door system is great for accessing all or specific sides of the fridge. A huge bonus is the two adjustable shelves on each side of the fridge! The individually controlled storage drawers are perfect for what we need with a great capacity which helps keep the inside well organized. Lighting is consistent and bright enough to see every corner inside. The water filter is extremely easy to access and change out when needed. The ice dispenser takes while to fill up initially, but once it does, it has worked perfect so far. The controls for the ice and water dispensers, temperature settings, Lighting settings, alarm settings, and energy settings are extremely easy to use and very conveniently laid out. It is a very clean look that helps keep the entire fridge looking good. All the handles are very sturdy, the doors open and close very well (actually easier when loaded versus an empty store display). We are overall very happy with this purchase. We had Best Buy install all our appliances and everything went very smoothly and professionally.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great fridge, but online experience was terrible

    Posted
    RichardB
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The refrigerator is very nice, plenty of room, and I only deducted 1 star because as others have said it is a little louder than my last one, but not terrible........but online buyers beware!! Best Buy credit card would place a pending charge when the order was placed, and then a second pending charge a few days later which resulted in over 4000.00 of pending charges which put me over my limit, so they cancelled my order!! I called to complain, put in another order after they said it would be fine, and it auto cancelled again!! I ended up changing the payment method by putting it on another card with a much higher limit to avoid another cancellation!! I have ordered high dollar Nikon cameras and never was double charged, so why the problem with an appliance? Then after all that, it went on sale for 750.00 cheaper and I had to call them for a price match lol... rant off...anyway it’s a good fridge, but you better use a high limit credit card.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Spacious enough for a family

    Posted
    Dhan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have had this refrigerator for 3 months after upgrading from a Kenmore for 17 yrs and it broke down. It works great and has sufficient space for a family of four. We like fresh food and are light users of the refrigerator except for food we stock and dinner for up to 2 days. We were skeptical of the design with the freezer drawer on the bottom. but now we like the separation between the main section which is used often and the freezer which we use less. Ice and water cooling is good. The foldable shelf design is convenient for tall items. The food does remain fresh so I believe all the marketing gimmicky 'twin cooling' ' cool select'. The alarm goes off if the door remains open - which is a great feature as it trained us well. Maintenance seems to be much easier than the 17yr old Kenmore model that I had. Few odd things The shelves in the left door are very narrow if you buy this thru-the-door ice and water model. The cold water tap through the door is oddly designed and unless you hold normal sized bottles or cups really close to the tap, you will end up spilling. The filter is oddly placed but out of the way. This is a good sized refrigerator so make sure you check the dimensions of the area where you place it. It does not have too many fancy features like Internet connectivity, but good balance between the high end models and the economical ones.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    So far so good

    Posted
    AnnieSonie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We got this fridge about 6 weeks ago after our 8 year old GE died. I read a lot about the french doors and eventually settled on Samsung as they have mastered the two coil system which they call Double Cooling System. LG and Whirlpool have also recently introduced this concept. It helps to reduce the problem I had with my earlier GE where it was not able to take the cold air from freezer to the upper chamber. Pros - Cold Water (just right) - Nice ice cubes - Veggie bins maintain their humidity - Fairly quiet - Fast cooling Cons - Temperature stated on panel is always 2-4 degrees less than interior temperature. So either we call someone to get that calibrated or you can just have it lower than you want - say if you want 35 degrees then set temperature to 32 degrees - Big fat ugly ice maker takes up lot of space. Cannot fit more than 2 milk bottles - No specific place for butter - Left side door interior panel is literally unusable - Designed for people who use their right hand more than left hand Overall a good buy for the discounted price I got. Best buy has good customer service. Make sure you buy the extended warranty as these things do have tendency to go bad.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Awesome

    Posted
    Athomemom
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Fridge looks amazing! So far it has been great. Wasn’t sure if I was going to get more freezer room going with a bottom freezer. But wow, when I moved everything from the side by size to this bottom freezer I was amazed at how much room I still had left! (side by side freezer was packed) Love the space on the top fridge too. Just went grocery shopping brought home a bunch of stuff including 5 gallons of milk and everything fit with room to spare! Now the space on the door where the water dispenser is seems a little worthless but think the overall space is worth it. Was first thinking I wanted those slim ice makers to get more door space but after seeing them at the store, thought the storage space seemed about the same. Not worth it for the reduced ice. Water tastes great from the dispenser. Ice amount seems good, haven’t ran out. Husband fills his 40 oz yeti with ice before he leaves to work and we still have ice for our drinks during the day. Great fridge.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Fridge

    Posted
    ChiMikeIL
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This fridge is really spacious. I really like the LED lighting and adjustable shelves. The water/ice dispenser works very smooth and relatively quite, except when dispensing ice cubes; that's understandable. The outer surface is very nice and avoids finger/hand prints. If there were any Cons, I'd say the temperature settings do not agree with the actual temperature. I adjust the temp to match a portable manual thermometer I install/move from fridge and freezer, as needed. And, the right side door isn't/can't be adjusted to match the height of the left side door. The installer told me the door was already set to the correct setting. I’ve seen other Samsung fridges with the same exact door height issue. Other than that, I’m happy with this fridge.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Samsung 28.1 cu ft French Door Refridgerator

    Posted
    smbblack
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    So far we love our new refridgerator. Installation went well although it would have been helpful for tech to take a few minutes to show us a few things. For example, after an hour there was no feeling of coolness when we opened the door. It should have begun getting cool. Nothing in the limited manual provided a solution so we went on-line and discovered that it more than likely arrived in "demo mode" and once we figured out how to turn that off it began to cool. Another issue was figuring out how to remove the ice bin. Again, found the solution on-line. And lastly still trying to figure out the foldable shelf. It appears the tech should have removed a screw in place for transport to release the shelf. We don't have the correct type of screwdriver so this issue has yet to be resolved. All these issues are relatively minor but very frustrating and just a few minutes with the install tech to go over how things worked would have been helpful. That being said we do love our new fridge.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Overall okay

    Posted
    John
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This refrigerator has a lot of space which is great. My only qualms about this refrigerator is that the ice machine doesn’t work as well as my other LG side by side. It seems to dispense ice slowly and I have ran out several times. I think that is good and bad for the fact that the ice won’t be stale or caught at the bottom of the bin. The second part that I did not consider when buying a French door is that you cannot dispense ice or water while having the other door open. Seems like a petty complaint but it became more and more noticed when trying to fill cups while a family member goes to dig through the fridge. The worry with a bottom freezer seems to be that things become lost at the bottom similar to the chest freezer I have. The shelf helps but if it’s at the bottom it does take a little effort getting to it; it then becomes a Tetris game of trying to get everything to fit again. Overall okay just those 3 things.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Lots of space and very good lighting

    Posted
    bridgetr
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Compared to my 16 yr old side-by-side, this fridge is huge and so much better! We can see/find everything very easily. The motor is a bit louder than the old one, but not terrible (I think it's actually that the noise it makes is a different pitch rather than louder). The ice maker is also loud when it drops the ice. The freezer is great because things fit more easily, are more accessible, and I can see everything in there. The bright lighting is helpful, as we can find things, even in the back. The crisper drawers do a great job keeping produce fresh. One issue we've had though is that our fridge is positioned next to a wall. It's hard to open the left door because the door is thick (~3") and it hits the wall when it's opened. Therefore, we have to keep our fridge pulled out so the left door is in the doorway. That's not very convenient. We are consulting a contractor about expanding the doorway, but that will cost $$$!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Some small issues

    Posted
    JS239
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Overall I really like the refrigerator, but I have had a couple of issues. Within a week the refrigerator would beep and switch itself to crushed ice mode. I'd reset to water and in 15-20 minutes it would beep and reset to crushed ice. I was told that it was most likely a faulty circuit board, and they would replace....I was insistent that it was brand new and instead of repairing just deliver a new one. Best Buy was great and did just that. Within 3 weeks, the replacement refrigerator ice maker quit....It was replaced yet still won't make ice. The Best Buy tech has been outstanding...professional and helpful....and he's ordered 2 additional parts, including the circuit board, hopefully that will get it fixed. Like I stated at the beginning I really like the actual refrigerator, it just appears that we've had issues with 2 circuit boards in a row.....

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Beautiful, but not perfect

    Posted
    ladyred
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    It looks great and there is plenty of room in this fridge! 2 negatives I can find that are prohibit just normal with this style fridge: 1- When the ice maker makes ice you can here it drop from another room. It's loud! They should have insulated it better to resolve that issue. 2- You can't use water/ice dispenser if the right side door is open. This is annoying for a multitasker like myself. Not a big deal though, would kill me to show down a little and patiently wait... 3- The plastics celephane wrap is still on the edges of the fridge about impossible to get off and I don't have the free time to sit and pick at it. I had it delivered by best buy and they said that was the best they could do... Otherwise it's a great fridge. I live the space, organization, and the look. Haven't had any trouble with the black stainless coating yet.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Samsung fridge

    Posted
    Review1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Nice fridge led light inside is nice and bright. Works as expected and arranging items is not to bad. I read some complaints on ice maker side door space. I don't mind it I have my Tabasco sauce and butter sticks in the middle one but thats all you can fit literally you can fit like 6 butter sticks and small Tabasco sauce bottle in it. The ice water maker is okay wish it did not have a button to switch between ice and water. also you can't open the other door while filling your cup. Our last French door you could so I guess it is just a habit I need to break. Ice maker is is pretty good ice is a little smaller than last one but we use lots of ice daily and it keeps up pretty good for family of 4. You can hear it run at night in kitchen but during normal conditions in my house it is not a issue. I would recommend this for its nice look and fell for the price it is a good value

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good refridgerator

    Posted
    lily77
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The first thing I would say is I hate stainless steel. It is a nightmare to keep fingerprints off, especially with a toddler around. We had a side by side so this appliance took some getting used to. The other thing I don't like is there is no "meat" drawer. There are two huge drawers for vegetables and fruit but I had to read the manual to discover the wide drawer below the veg/fruit drawer is where you can store the meat. I can't image a decent size roast fitting in a space that's only about 2" high. The ice maker seems bigger than our last fridge and there is plenty of storage. I like the bottom freezer because it's easy to see everything that's in there. With the side by side, things got buried in the back or underneath other things. All in all I like it and would buy this design over the side by side but not in stainless steel.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Overall a nice fridge...

    Posted
    HelpingYouSearch
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Overall this is a good fridge, it has plenty of space inside and it does what it is supposed to do...it keeps your items cold. The complaints I have are all pretty minor: 1) The ice dispenser is very slow...it produces ice fast but when you try to get it through the door, you will be waiting longer than you would like to fill your cup with ice. 2) The doors are not magnetic so you will not be able to easily hang items on the front. The sides are magnetic. 3) The inside of the left door has a lot of "shelving" that is close to unusable thanks to the ice maker. You can find some very narrow items to fill the space but that is about it. The everyday person should be able to find enough space elsewhere though. tldr: overall a good fridge I would consider again in my search since the complaints I have are minor issues

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    No ice bucket?

    Posted
    padams1970
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This frig is huge. We got it installed and transferred all of the food from the old frig and barely made a dent in this beast. It keeps the food cold and the temperature seems pretty consistent. We like the deli drawer, the only drawback is that both doors need to be open to access it. The frig does make some strange noises, almost a squeaking sound from the compressor. Sounds kinda like a squirrel. There is a cut out in the top freezer drawer for an ice bucket, but apparently you cannot get one for this frig. Seems crazy, but we have called Samsung repeatedly to ask about it and there is not one available. Most of the time it's fine, we just use the ice maker bucket in the frig, but it would be nice to have the bucket that fits the cutout in the freezer.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good space in refrigertor and freezer

    Posted
    MRSMUSTHAVE
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is my second Samsung Refrigeration. Previous was side-by-side. Pros: Easy to open doors on both refrigerator and freezer. Like the size of the deli/fruit/veggi drawers. Like the capability to flip top sheft on left side. Very handy when needing taller space for those 2 liter bottes! Like the right side shelft that tilts inward. Very handy when putting large got with lid or other taller items. Like the locking handle on freezer. Love LED Lighting, especially in freezer. Ice cubes are finally a good size and amount distributed, for Samsung appliance! Cons: Water/Ice dispenser seems to splash outside of cup, onto the dispenser button. No matter how close you have the glass to the top of dispenser. Always having to wipe it after use. Wish top tray in freezer would pull out a little more.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    modern sharp looking design

    Posted
    Andy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Lots of modern design features not found on basic refrigerators.. The display features in the door panel, versatile shelving and drawers, and the bottom freezer/french door design, as well as bright lighting.. all pluses.. The minor negatives; price, the compressor could be quieter, a slight waste of space for the door shelves where the water/ice maker dispenser goes through the door, and the interior space the ice maker takes up, ice cubes are milky/malformed.. Overall height of the fridge at about 70 inches, made it just a half an inch too tall to fit under cabinets in older homes.. had to trim cabinets above fridge in order to fit.. Overall though, a really nice unit so far and we like it much better than our old one; just hope the compressor doesn't get louder over time..

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very nice fridge

    Posted
    Lori
    • My Best Buy® Elite Plus MemberElite Plus Member

    I love the black stainless finish. Mine came with two very small dents on the front, but I was compensated with a discount rather than returning the appliance and waiting for a replacement. The dents are hardly noticeable and I'm very happy with the fridge. Two things are a little different on this model. First, there doesn't seem to be a butter dish compartment normally found on the door. Second, the ice maker in the door does not give the option to pull out to dump the ice. There is, however, the option to add another ice maker in the freezer, but I opted out. I just periodically use the ice dispenser on the door and fill a bowl to keep in the freezer. I really like the fold up shelf to accommodate larger items. All in all, this is a really good buy!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Mostly great

    Posted
    Hjane261

    We love this fridge overall. Temperature holds very well, lighting is good, and space is great. The only complaints are the noise and the ice maker (terrible in my opinion!). However, my husband says the noises sound normal to him and do not bother him at all. I just think it's too loud when it's running. The amount of space is great, and we have really enjoyed the french doors. We kept our old fridge at first, because I was afraid a "drawer" freezer would not be enough space. We have plenty of room, with some left over (and we freeze a lot). The first one we got was leaking due to a bad filter, but Best Buy replaced it right away with no issue and we have have no real problems with the new one. Have had it about 7 months now. Overall, a great purchase!

    I would recommend this to a friend