Customer Ratings & Reviews

Fridge is great, flex drawer does not get very cold on freezer setting but is awesome as a deli drawer.

This is a so-so fridge. It seems to function fine in terms of keeping things cold. At least for now (we all know these things don’t show their ugliness until after the warranty period ends). But there’s so many things that annoy me about this fridge. Annoyances: * Let’s start with the ice maker. It makes very little ice. And the ice is crystallized so it melts quickly - most people find that horrible as do I. * the buttons to operate the water and ice dispenser are terrible. They are not your normal buttons where it doesn’t matter how much pressure you apply or doesn’t require much dexterity. These buttons are hyper-sensitive and require you to push the same button multiple times. * the shelves on the left door are laughable. The one shelf only holds a couple very skinny items - good luck finding something useful. But the middle shelf is so instructed by the ice maker, that tree is literally nothing you can fit in there. My wife and I joke that we could possibly shove a couple ketchup and salad dressing packs in there. It’s a joke that just isn’t funny. * the shelving doesn’t appear very versatile. The rope two shelves require left and right shelves to be placed at same level. The bottom two drawers in the top section are not level. Seems to be cheap shelving/drawers. Positives: * ice maker makes ice faster than my old Frigidaire did. * the middle drawer is useful * the water dispenses quickly.(at least with a fresh filter like at the time of this post) * right shelves do fit 4 gallon containers. (Albeit that’s mostly status quo these days)

This is a very spacious refrigerator, everything is good, but the ice maker is slow, also it seems like all the newer models come without the led light for the water dispenser. The refrigerator has the location for the led light while you are dispensing the water or ice, but Samsung to cut costs didn't install the actual light. This is non sense. You are paying almost $2K for a modern refigerator that gets the dispenser light removed. Incredible. If Samsung wants to do the right thing, they should recall this refrigerator and install the led light they decided to remove even with the connections for it available. I still cannot understand this decision. Thanks

We love our new refrigerator it is a great purchase and can hold lots of stuff.

we are using it for 3 month. it works well. Has a lot of space. I like the flex zone drawer, which lets you put certain things in it and not to open the other part. Nice freezer. Not noisy. The only problem is the big size. We barely managed to bring it to our kitchen and through the entrance door.

There is no light on the exterior water/ice machine when using it. The shelving option could be much better. Overall it works like a fridge. And the middle drawer is temp adjustable we use it to store drinks.

Great fridge! Moved from a large space to a more economical space and it still fits. Lots of room inside and keeps everything as cold as you want it. My only complaint would be the size of some of the door shelves makes it hard to fit certain things but that is a very small matter.

Excellent refigerator! Only thing is ice maker is just OK but otherwise love the middle drawer for yogurts and small containers and temperature is perfect.

Love it. Large storage capacity, quiet and nice body finish.

1000% Recommend! We were saved by Samsung and its super fast cooling and well made fridge. It saved us from a super bad prior experience. (( Flashback to the week prior when we purchased a DIFFERENT Brand.. Aggh!! not saying in case just a glitch... and it took forever to get cold (tech said it would take the a day..?!?!?) then it got cool.. We shopped.. filled fridge to come back to compressor off and all warm ruined food.)) We then switched to Samsung. WOW what a difference. Cooled super fast for a new fridge. Always gets cold right away after door open for use.. Ice maker is WAYYYYY Better at producing ice and easy to access the pull out when needing more.. Samsung even feels more substantial on the doors and drawers. Total winner and such a relief.

I LOVE my new fridge. The flex drawer is perfect for sodas and cold snacks. The fridge itself has a ton of room and the gallon storage in the door is great for milk. I was a little disappointed when I realized that there was a place in the freezer door for a shelf ( and read online that it used to come with it). But now it had as to be ordered separately.

This fridge is amazing and Best Buy deilvery is the best. The middle drawer on this fridge is our favorite feature and the isolated ice maker is way better than the old school open faced tub.

This is a really nice fridge. Has lots of room to place all type of items. It is very quiet and so far seems electricity wise is very efficient. Thumbs up for the ice machine. The freezer area is so big that I am still figuring out how to fill it up. Overall is really a best buy.

I had an older Samsung model just like this one, so very familiar with this product. This one is more of a base model, doesn't have a touch screen on the front (which was a pain on our old Samsung). The controls are inside the doors, so you don't accidentally touch them. It also does not have WIFI (which I didn't see the need for anyway). There are a few changes I don't like about this new frig - Most importantly, DON'T use any magnets on the front of the frig. I found out (very unfortunately) that they leave scratches on the front!!! YIKES! Secondly, the icemaker is smaller than my older model. When I removed the icemaker bin to dump the first ice, I noticed the ice at the bottom was all stuck together. Will have to monitor this to see if it affects performance. They have also made some of the door shelves smaller, and some of the things we used to store on specific shelves no longer fit. The plastic door shelves and inserts are not as thick and study as my previous model (might tend to fail sooner). Finally, the metal grid divider in the flex drawer sticks when you try to adjust it. On the plus side, the frig functions well, keeps temps correctly (I did temp checks on each area, based on some other reviews), and the icemaker and water dispenser works well. It is also much quieter than my old Samsung. And it stores ALOT of food. The delivery team that came was STELLAR! They lifted the frig (both the one going out the and new one coming in) across my nice wood floors, and it NEVER touched the floor as they were putting it in place. Amazing!

Perfect size and performance, I bought it because in my previous house that was the owner have it and it’s perfect space and capacity

Love it! Looks great, sturdy handles. We bought this in a Samsung package for black Friday and are glad we did. Opting for a 28 cu ft fridge is well worth it. We like the organization feature in the pullout. Great lighting. Only thing (may be just us getting used to it) is the door mechanism at the top sometimes hasnt glided into its slot on the left hand side. Its not a bid deal as it is just a flap you need to make sure is flush back and not flipped forward. I realized that the door wasnt shutting all the way and it was because the flap was not slid into the fridge when shutting. Its hard to beat all of the features this fridge carries. I look at a lot of fridges for my job, and this is up there. Water dispenser in the door with this cu ft and the pullout is in my opinion, a top tier offer. It really makes the kitchen look rich and is super convenient to use. Recommend this buy

So far the refer is working good. The ice maker is a little loud in dumping the ice. I like the flex drawer so far it is working good. We haven't had any problems so far. I was happy with the price and the delivery was also excellent by the two men. The time of the delivery was also on time. very fast in setting up the refer.

This refrigerator has kept temperatures very well (stable); it is easy to adjust the temps using either the panel inside the unit, or via the app from a smart phone. I LOVE having the variable temperature drawer, which is perfect for beverages and cheese. The crisper drawers roll easy and have a lot of capacity. HOWEVER, the ice maker support equipment does consume a lot of door shelf space (as others have noted); the odd shapes are good for salad dressing and other smaller condiment jars. As I have not connected a water line to the refrigerator at this time (its a distance thing mainly, because the refrigerator is in a temporary location), I cannot comment on the water and ice dispenser portions of the refrigerator. I dislike that the shelving is a bit restricted in the positions it can be installed, due to the ice maker; typically, I keep the bigger jars/bottles at the bottom of the refrigerator, and all the shelving level across; it's not as easy in this Samsung as it was in my previous (no ice maker) model. Still, I'm happy with the purchase!

We were looking to replace our side by side fridge with a new fancy french door with extra drawer. This one had the size and dimensions that it would fit into the space we had in our kitchen. We had a rough start in the beginning, when the freezer would not cool down after 24 hours. The fridge portion was cooling just fine. We took the suggestion of unplugging and replugging it in to get the freezer started. I was worried that this simple action would not fix the freezer not working. Lo and behold, that action fixed the issue and we haven't had any problems since. The ice maker is adequate, but I can see what people mean by it's "slow." The ice doesn't tumble out as fast as I think it should, but it comes out of the fridge, so you spend 5 or 10 seconds longer waiting for ice to fill your cup, it isn't a deal breaker. All in all, it is a nice fridge.

I love the layout of this fridge - the flexzone drawer is my favorite part. It's really convenient having that extra space. I also love the french door style - so much better having the fridge on top. What I don't love about this is the ice. We don't use it that often, but when we do, the cubes are very small and even though we have it on the cubed selection, ice "dust" comes out with your cubes of ice (this isn't even crushed ice, but a very fine dusting of ice which waters down your drink).