Customer Ratings & Reviews

Buyer beware of this refrigerator. This is not unique to me. I read reviews and was willing to take the chance I would get a better performing fridge, and the majority have had a good experience. Nothing could be further from the truth. There are several class action lawsuits against Samsung for how bad this fridge operates. See details about Samsung via Better Business Bureau reviews in New Jersey, where their HQ is located. The ice maker frosts over, requiring knocking down frost and ice every two weeks. It also does not cool to the temp displayed on the door. It condensates so badly, food is drenched in water. Hovers around 45-50 degrees. After numerous repairmen to refill Freon, and so called perform a thorough repair, nothing has ever “fixed” this fridge, and just paid $4k for another more dependable brand. Listen, don’t take a chance on this fridge unless you are willing to deal with poor Samsung customer service, and living with a problem. Yes; it’s a better price than the others. But I could have saved myself nearly $3K with tax, and purchased a more dependable fridge in the first place. I cannot stress enough, every single person who has purchased this fridge has issues. Some people are willing to deal with it. I am not. 5 years to finally say enough, is too long. If you decide to risk it, come back and post a review like I am, humbly eating crow because I didn’t believe the bad reviews. This refrigerator is poorly designed, and no repairman can fix that.

Great Frig perfect size. Gets cold love the trays quiet running.

This is an upgraded model of a 6 yr old fridge that died on us, so performance and longevity remains to be seen. We do like the features such as the ice machine and LOVE the top drawer that can be fridge or freezer if needed! We also like the temp controls being moved inside the fridge - we used to hit them accidentally, changing the temp but didn't know it until the drawer froze our pop. However, the controls are not as simple to use as now ALL the temp controls are in one place - Celsius or Fahrenheit, which section temp, the lock etc. Overall we are happy!

I loveee my Samsung Refrigerator. Its so spacious with plenty of storage space and the temp control is awesome. Also love the water dispenser and ice maker. Its also finger print resistant.

We love the look and size, but this does NOT have a light when pushing the water/ice dispenser button on the outside door. Samsung stopped including that back in 2022 and no one really knows why...doesn't make any sense. There are other Samsung models that have it and it fits in this model, so we were able to get a light. The sales staff is not aware of this and why would they be?! Our old 15-year-old fridge in the basement has one. Samsung blew it here.

The refrigerator is great.the I like the different compartment to keep everything separated and fresh.

So Far so good. It looks great, very quiet with exception of the ice maker. I am really glad I got the flex drawer, very useful. All of the 28 cubic feet of the fridge are useful.

So far so good. Been 5 months and no complaints. Works really well and has tons of storage. Love the bottom drawer.

Love the drawer, great for yogurts. Very quiet. lots of room.

This refrigerator works great for our family. The extra pull out drawer is great for all the kids goodies. And love how the fingerprints don’t show on the stainless doors.

Very roomy and quiet. The middle flex drawer is definitely a plus, seeing how you can use it as an extra refrigerating compartment or an extra freezing compartment.

We upgraded our refrigerator to this Samsung model primarily because of the FlexZone drawer but every other features advertised have worked perfectly since day one. The price was very competitive, the delivery fast and the installation professional. The sales personnel at the store was very helpful and very efficient. Can't write nothing but good things about this buying experience. I would recommend this model to anyone looking for value and comfort and reliability.

This refrigerator is a great update! I wanted a door water/ice dispenser and minimal depth - this meets those two criteria wonderfully. It keeps its temperature. You can easily see what food is where. Sliding shelves in both refrigerator and freezer make it easy to access food.

My husband and I are extremely happy with this purchase. The fridge is beautiful and the amount of space astounded us. Our old fridge which was similar in size, did not hold nearly as much as this fridge does. We also love the flex zone drawer and find it to be very convenient with small children. Originally we had purchased a similar one at another store however, we were not pleased with the delivery service. The Best Buy delivery team were great! They were and have always done a great job and have been very accommodating (which is why we will continue to make our appliance purchases from them).

Very spacious and efficient. This Samsung fits great in our kitchen. We had a well working stainless side by side fridge that this one has replaced and so far we love the following benefits: -French doors with larger fridge space up high; we don't use the freezer as much so I definitely like having refrigerated items on the upper level and freezer below, Good storage options and easy to customize, especially the flex zone pull out area in the middle . It doesn't stick out too far from the wall / counter top. Overall, It just works and works well.

Works great after a year and a half. Lots of space although shelf spacing is limited.

Have been using it for 2 months. So far a very good product. It connects to your phone, in my case I have a Samsung. Not sure it connects with other makers.

Really spacious is beautiful make ice and filters water

I found this Samsung refrigerator Model: RF27T5201SR/AA SKU: 6401612 on BestBuy website as an open box labeled as "fair" condition for $638.99 located in Bowie, MD outlet store with no pictures provided. I called the number associated with the listing 202-387-6150 to ask about the possibility of receiving pictures of it. I was told by the gentleman who answered my call that he would contact the store where the fridge is being stored to get a visual inspection. He came back to me after 20 minutes saying that the only wrong thing with the fridge is "missing documentation" and this is a great deal. I asked him to be sure because I live far away near IAD and would rent a pickup truck to pick up the fridge. His answer was 100% positive of the accuracy of the information provided. So, I proceeded with purchasing the fridge and received the receipt instantly. On Sunday, the next day I rented a pickup truck from IAD and went ahead with my daughter to pick up the fridge from Bowie which is 57 miles away. When we arrived, my daughter and I were extremely shocked when we saw the damage of the freezer handler and a big dent in the face of the door. I told the store manager to double check this is the correct fridge I purchased based on the guarantees I received from that gentleman I spoke with. Well, the manager was nice and tried to find a similar fridge with no luck. I called the same number I called the day before and told the story to a lady who said that the gentleman I spoke to and lied or miss informed me is a contractor not a BestBuy employee therefore BestBuy does not feel obligated to correct his mistake. This was, in short words, my painful and frustrating experience with BesBuy..I will never do any transactions with this store in my life.

Would have given this refrigerator a full 5 stars except, and its really not that big of deal, but the water/ice dispenser shoots water very far forward, so if you have a small kids cup it misses it completely, and ice like almost every single ice dispenser spits ice everywhere. That being said, the space this thing has is amazing. We love the "wine" drawer ;-) (FlexZone Drawer). Shelving is easily removed and easy to clean. We would still recommend this product.