Customer Ratings & Reviews
- Model:
- RF28R7201DT/AA
- SKU:
- 6323226
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the spaciousness, Flexzone drawer, design, and fingerprint resistance of the refrigerator. They appreciate the ample storage space, convenient drawer, stylish design, and easy cleaning. However, customers are negative about the ice maker, noise, price, warranty, and installation. They have concerns about the ice maker's performance, noise level, the refrigerator's cost, warranty coverage, and installation issues.
This summary was generated by AI based on customer reviews.
Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love this fridge, the space is amazing. The flex drawers are so useful.
I would recommend this to a friendWonderful upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am really like my new refrigerator. I have always been limited in the size of refrigerator that would fit in my house. Well our kitchen remodel opened the door for some major changes and purchasing a larger refrigerator with ice and water access in the door was a priority. So far it is working like a charm. Ice is available every time we want it.
I would recommend this to a friend- Pros mentioned:SpaceCons mentioned:Ice maker
Samsung 4-door refrigerator review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When initially hooked up, the in door water dispenser dripped for about ten minutes after using while cycling water through the system to flush it out. It seems okay now. Everything else seems fine so far except that the freezer door is rather noisy when being closed. We love the appearance and the storage space of the refrigerator.
I would recommend this to a friend Spacious Fridge & Freezer space
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge. We love the soft closing of the doors, the French doors can be opened and closed in whichever order while most others one has to always be closed first or vise versus. The space and ways you can change and manipulate the shelving is very convenient. Freezer space seemed to be the biggest of all the refrigerators we looked at. It does not leave fingerprints. Overall great, just not counter depth so it does look massive in our kitchen.
I would recommend this to a friend- Pros mentioned:Spacious
Fridge
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this fridge. It works great and is bigger than expected
I would recommend this to a friend Older Samsung was Better
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, I like the refrigerator, but other reviews were correct on the downgraded icemaker. The cubes are small and ice chips fly everywhere. Also, many of the extras like the light and child lock are missing. Check out the details carefully before buying this one.
I would recommend this to a friendBrand response from Samsung
Posted .We understand the importance of a working ice maker in your household, DeniseB. Let's get this taken care of.
Please refer to the resources below to rectify your concerns about your ice maker. Please click the link and hyperlinks and watch the instructional video (See hyperlink "filter needs to be replaced") for tips.
Ice maker makes small, cloudy, dirty, or clumped ice:
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-makes-small-cloudy-dirty-or-clumped-ice
Please refer to page 68 of the fridge's manual under "CAUTION, " stating, "When crushed ice is selected, some residual ice chips may collect in the ice chute. To prevent this, remove the residual ice from the chute using a soft, clean cloth.":
https://downloadcenter.samsung.com/content/UM/202105/20210525161422514/FDR_AW3-14_FL_DA68-03833A-05_EN_MES_CFR.pdf
To view the features this fridge offers, see page 1 of its specification sheet:
https://image-us.samsung.com/SamsungUS/home/pdf/RF28R7201SR_V10-1.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1148680733, to help our team pull up your information when you message us.
Have a great day.
-John
Awesome refrigerator with water filter
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing refrigerator.you have to worry about water, crash ice, and ice cube. it’s come with the water filter you can get water directly from refrigerator.
I would recommend this to a friendLove it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are loving the new fridge! The only thing I wish it had was a light where you get water.
I would recommend this to a friendLove this refrigerator!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this refrigerator! The way they've arranged the storage is amazing. I totally recommend anyone who's looking for refrigerator.
I would recommend this to a friendSounds big but its not
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were remodeling our kitchen and wanted another Samsung refrigerator similar to the one we were replacing. This one looked very similar. At 28 cu. ft. you would think there would be a lot of space inside. But you would be dead wrong. The freezer and the convenience drawer have plenty of room, as there are only a couple of dividers. I don't know who designed the refrigerator shelf layout, but they must be used to a tiny house size refrigerator. Half the shelves are unusable. They might hold a prescription bottle, but nothing higher or bigger. The other shelves are too high or low, and leave a lot of empty, unusable space. And one of them has a bar running under it, cutting down on space even further. Note: We bought this in Jan, but with delays getting the contractor, the remodel didn't happen until September.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi dfuz,
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the refrigerator's space doesn't meet your expectation. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
You may check the installation guide of this product by clicking the link below: See pages 15 to 18.
https://downloadcenter.samsung.com/content/UM/202105/20210525161422514/FDR_AW3-14_FL_DA68-03833A-05_EN_MES_CFR.pdf
Specification guide:
https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/4-door-french-door/pdp/rf28r7201sgaa/RF28R7201SR.PDF
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28R7201SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144419034
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Pros mentioned:Spacious
Samsug
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it, it's very spacious, very comfortable it is so pretty
I would recommend this to a friend Samsung fridge with flex zone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned this refrigerator for a month. So far have no issues. No water drips like my prior Samsung fridge. Ice may splash a little which was mentioned in the owner’s manual. The flex zone drawer is fine, but would have preferred more fridge or freezer room instead. Since there is a back order on appliances, I was pleased to find this model in stock.
I would recommend this to a friendHappy Customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our refrigerator was on the brink of dying...I went to the Best Buy website and was able to purchase this Samsung 28 cu ft refrigerator sight unseen. It was on sale at a great price - when it arrived it was so much better than I thought I was purchasing- very happy customer.
I would recommend this to a friendFridge is working fine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge is working fine. it developed a ding in transit, but best buy made up for that.
I would recommend this to a friend- Pros mentioned:Design
Beautiful fridge!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We picked this fridge for our new house. I picked a 4 door to have the flex zone be for toddler snacks. It fits perfectly and is so pretty!!!
I would recommend this to a friendBrand response from Samsung
Posted .Samsung is excited to hear that this fridge is meeting the needs of family members of all sizes, KatA. Thank you for sharing your feedback with us. ^Lo
Beautiful french door
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is awesome its great quality and has tons of room the only thing I would say is I wish theyre was one more shelve on the upper right of fridge but I might look into buying one otherwise its perfect.
I would recommend this to a friendBest buy frig
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im very happy with this refrigerator. Im not sure of the longevity of this refrigerator. Todays appliances dont seem to last so long. My previous kenmore crapped out in 7 years but was in perfect condition except cooling went out
I would recommend this to a friendMy new fridge.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase was smooth. Great product, great price. Recommended.
I would recommend this to a friendSam Sung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We liked this refrigerator . Pretty color , use good
I would recommend this to a friendLove this samsung 4 door smart fridge
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love love this fridge and the ice maker is amazing….the space inside is nice and large with even a shelf space for setting an armful while loading and unloading my refrigerated stuff…..highly recommended
I would recommend this to a friend