Customer Ratings & Reviews
- Model:
- RF28R7201DT/AA
- SKU:
- 6323226
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the spaciousness, Flexzone drawer, design, and fingerprint resistance of the refrigerator. They appreciate the ample storage space, convenient drawer, stylish design, and easy cleaning. However, customers are negative about the ice maker, noise, price, warranty, and installation. They have concerns about the ice maker's performance, noise level, the refrigerator's cost, warranty coverage, and installation issues.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Samsung refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with refrigerator. There were two flaws. I reported to Best Buy and refrigerator is being replaced with a new one as soon as it comes in!
I would recommend this to a friend - Pros mentioned:Overall performance
Glover
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It looks fantastic and works very well. The only issue are the shelves in the refrigerator are small and not adjustable
I would recommend this to a friend - Pros mentioned:Overall performance
Samsung Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No regrets, refrigerator performs as advertised, had it delivered and installed by Best Buy. No issues, delivery team was on time and professional.
I would recommend this to a friend Great Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great refrigerator it has plenty of space inside for storage. It looks great with the rest of the appliances . We love this motto
I would recommend this to a friendCould be better
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crushed ice dispenser is very slow and sometimes ice gets stuck. Had a hard time replacing water filter.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jen,
We understand how it feels to have an ice maker in our refrigerator that doesn't work as expected. We are here to help.
I have shared a link below for the steps if the ice maker is not working properly. You can select the nearest issue, then watch the video and click on all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshoot/TSG10002387/
You can also check the link below for the steps to replace the water filter.
https://www.samsung.com/us/support/answer/ANS00060149/
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung refrigerator.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147499520, which will help our team pull up your information.
^Rainly
- Pros mentioned:Overall performance
Overall Excellent Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is sleek, stylish and sensational. It is efficiently organized and is smudge proof. It’s energy efficient and comes highly recommended.
I would recommend this to a friend Excellent price and functionality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge. Keeps the food fresh and easy to clean.
I would recommend this to a friendBest refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing fridge. Lots of space and perfect for our needs.
I would recommend this to a friend- Cons mentioned:Ice maker performance
Can finally fit a pizza in the fridge
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn't stand my side-by-side fridge. Happy to have this model. Keep in mind that you should empty the ice maker as much as you can or it will freeze up.
I would recommend this to a friend - Pros mentioned:Overall performance
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is working fine and my sister love the gift i give her
I would recommend this to a friend - Pros mentioned:Drawer functionality
Great Fridge!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are very happy with this refrigerator. It is very spacious and allows for organization. The flex drawer has been amazing.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there alexazz, I appreciate you taking the time to share your love for your new Samsung Refrigerator with us. I know how great it is to have plenty of room to organize your unit. We thank you for choosing Samsung and being a part of our community. ^Brad
- Pros mentioned:Overall performance
Samsung refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is gorgeous. It has space for all our food. We love the center drawer as well. You can never go wrong with Samsung products.
I would recommend this to a friend We love the FlexZone Drawer, and all aspects.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are very happy with this refrigerator and love the FlexZone drawer which we keep filled with soft drinks and beer. The finger print resistant doors are a big bonus.
I would recommend this to a friend- Pros mentioned:Capacity
Samsung So-So
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and spacious but I can't give it 5 stars since all the shelves are not removable if you have a spill it is very difficult to clean. If you don't have spills it's a great appliance. The Flex door is also a great addition.
I would recommend this to a friendBrand response from Samsung
Posted .We appreciate your insights about the shelves of your fridge. Let us extend our assistance with this.
To make the most of the space, and if you are experiencing spills inside your fridge, kindly follow the directions on these links.
Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
Samsung refrigerator shelf/drawer removal and cleaning guide:
https://www.samsung.com/us/support/answer/ANS00063107/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146063103) to help our team pull up your information when you message us.
Have a great day.
-John
- Cons mentioned:Ice maker performance
Looks great with lots of room.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice machine is not the greatest. Doesn't produce quickly. It is loud when the ice drops. Sometimes the ice get jammed.
I would recommend this to a friend So far so good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have only had this product for about 1-month. This appliance took about 1 day for all 3 zones to get cold, especially the freezer. I became a little concerned when after about 4 hours the freezer was still at room temperature. I called the techs who installed it and they said to give it 24 hours to get cold. The next day, sure enough, the freezer was cold and got down to the zero-degree F setting that I had selected. The flex-zone, did get cold after install, but initially was not getting down to the selected setting. This took about 2 days in order for it to regulate to my selected temperature setting. But, so far so good.
I would recommend this to a friendTop notch service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product was great. The service call was awesome. The guys delivered it with care, speed, courtesy and professionalism. In and out in about 45 minutes. That included a haul away and a set up. Definitely will buy from Best Buy again. Unparalleled service. Grade A* .
I would recommend this to a friend- Pros mentioned:Overall performance
High quality
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My family loves,loves the refrigerator. A great buy.
I would recommend this to a friend Good fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.fridge is good with large enough space for freezer and fridge
I would recommend this to a friendSamsung Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the fridge, especially the flexzone drawer. Has lots of space with flexible shelves. Only problem is the water dispenser has a slow flow to it.
I would recommend this to a friend