Customer Ratings & Reviews
- Model:
- RF28R7201DT/AA
- SKU:
- 6323226
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the spaciousness, Flexzone drawer, design, and fingerprint resistance of the refrigerator. They appreciate the ample storage space, convenient drawer, stylish design, and easy cleaning. However, customers are negative about the ice maker, noise, price, warranty, and installation. They have concerns about the ice maker's performance, noise level, the refrigerator's cost, warranty coverage, and installation issues.
This summary was generated by AI based on customer reviews.
Samsung Refrigerator Happy With Our Purchase!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We would Like To Thank Best Buy For Excellent Customer Service. The Delivery Crew did an Excellent Job contacting Us Before the Delivery. The Two Delivery Techs were very Impressive from Start to Finish,Practicing Safety Protection and installing Our New Refrigerator and answering all Questions. We are very pleased with Best Buy and will shop there in the Future!!
I would recommend this to a friend- Pros mentioned:Overall performance
Great Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The appliance salesman was extremely helpful. We love our new refrigerator
I would recommend this to a friend - Pros mentioned:Overall performance
Great Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had zero issues with this refrigerator to date.
I would recommend this to a friend - Pros mentioned:Overall performance
Best Fridge Ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot tell you how happy my family was when this gorgeous fridge arrived at our home. Since being alive, this has been my favorite fridge and I’m so happy to see all my food and drinks when I come back home from work. And it’s even better when it’s all organized (I blame the others). We’ve had it for about a month now and there have not been any issues with it. Everything works amazing including the water and ice dispenser. Bought the filter with it and honestly it’s been the cleanest water I’ve had from a fridge.
I would recommend this to a friend - Pros mentioned:Overall performance
For now Everything works fine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For now Everything works fine no complain, the delivery was perfect
I would recommend this to a friend - Pros mentioned:Design
Very happy with purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is well designed and fits my needs perfectly.
I would recommend this to a friend Refrigerator came broken
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product itself is now good however when it was initially delivered it was dented around the compressor and we needed to call for a replacement
I would recommend this to a friendBrand response from Samsung
Posted .Hi Frances A,
To better assist you with this delivery experience, please contact Best Buy's customer service department at (888) 237-8289, open 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Thank you.
-Leo
- Cons mentioned:Ice maker performance
Fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good , my daughter love it ! But the ice it not clear at all
I would recommend this to a friend - Pros mentioned:Size
Fridge
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge. Roomy. I love the extra drawer. Holds stuff.
I would recommend this to a friend - Pros mentioned:Overall performance
Great Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this refrigerator and it is amazing! It works perfectly! We love it
I would recommend this to a friend - Pros mentioned:Capacity
good fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it has good space,flexzone lets u to get snacks witout open the fridge
I would recommend this to a friend - Pros mentioned:Overall performance
Im happy with my refrigerators
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They delivery mecthe refrigerators on 3/ 03 /20 So far working perfect
I would recommend this to a friend Great Fridge
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge. It has great space inside and easy to use.
I would recommend this to a friend- Pros mentioned:Drawer functionality
It's a good refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's good as far as keeping cold and the middle drawer is awesome for like water bottles the only thing that I don't like about it is that the ice maker in the top takes up a lot of real estate for the refrigerator part freezer is ok but smaller than it looks
I would recommend this to a friendBrand response from Samsung
Posted .Hi Mitch,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the refrigerator did not meet the required spaces needed. We will surely notate this feedback for better products and options in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
To know more about the product please see the specification guide:
https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/4-door-french-door/pdp/rf28r7201sgaa/RF28R7201SR.PDF
Tips for an organized refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28R7201SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144427432
Thank you for choosing Samsung. Have a great day.
-Trisha-
Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice purchase …………………………………..,…,,,..,,,,,,,,,,,,,,,,
I would recommend this to a friendSamsung French Dood Flex Zone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung flex zone idea is great. Love the multifunction of the refrigerator. I find however that the main storage of the fridge is limited on space, especially for taller items.
I would recommend this to a friend- Pros mentioned:Overall performance
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent refrigerator. Everything that you would want in one.
I would recommend this to a friend Samsung Refridgerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I was looking for, and the color I needed. Went looking at another big box store and they didn't have the color I wanted. dog gone it if Best Buy didn't have what I needed.
I would recommend this to a friendGreat fridge
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are a family of five and we needed something bigger than our old side by side this has been the best upgrade we have made
I would recommend this to a friend- Pros mentioned:Overall performance
Very good so far.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge has been operating extremely well. I would definitely buy it again.
I would recommend this to a friend