Customer Ratings & Reviews
- Model:
- RF28R7201DT/AA
- SKU:
- 6323226
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the spaciousness, Flexzone drawer, design, and fingerprint resistance of the refrigerator. They appreciate the ample storage space, convenient drawer, stylish design, and easy cleaning. However, customers are negative about the ice maker, noise, price, warranty, and installation. They have concerns about the ice maker's performance, noise level, the refrigerator's cost, warranty coverage, and installation issues.
This summary was generated by AI based on customer reviews.
Samsung fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy delivered my fridge and were so careful! I appreciate the geek squad and everything was perfect
I would recommend this to a friendKudos to Mark Gilmore
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mark Gilmore is an ourstanding store manger he took care of this delivery issue that involved choas of them coming back 4 times between delivering fridge and picking up old one
I would recommend this to a friendVery Nice Refrigerator without alot of extras
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is very nice and seems to be well built but does not have a lot of fancy things to it. Kinda plain but so far works well.
I would recommend this to a friend- Pros mentioned:Size
Buyers Remorse
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Large fridge, but there are also other large fridges which do not have major design flaws. The ice maker has no guard on it and unless you have a perfect size glass, makes getting ice a chore. The cubed ice function does not work well because of the design of the ice maker which has a bar and a churner which crush the ice no matter what. The filter has been run through gallons of water and it still tastes full of charcoal. I am not super pleased and I definitely have buyers remorse. For similar prices there were better options available.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JeremyS,
Let us extend our help for your refrigerator.
Here is a link to help if the water in your fridge tastes bad. Please watch the full video, read and follow the "Water tastes bad" section, and click on the hyperlinks for further assistance.
Samsung refrigerator water dispenser issues.
https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-from-the-dispenser-is-warm-or-tastes-bad
Below is the list of ice that may come out of the ice maker. Please choose what best describes your experience, follow the steps and click on the hyperlinks for further help.
Ice maker is not working.
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-makes-small-cloudy-dirty-or-clumped-ice
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146084318 to help our team pull up your information.
Have a great day.
^Aloe
Great looking
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new refrigerator. Nice screen and speaker. It’s a bit big but love it. Very easy to use and install was quick and easy as well.
I would recommend this to a friendAll good so far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with Samsung refrigerator so far. Really nice to be able to check the refrigerator with the app to make sure the doors are closed and the refrigerator is operating normally.
I would recommend this to a friendBest Fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did my homework when looking for a fridge. This one was at the best price for fridge room. The geek squad installed it. They where the best even the headache that it caused. 10/10 would buy again. Beat buy you have a customer for life.
I would recommend this to a friendRefrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Samsung Refrigerator. It’s more than I thought it would be. The guys that set it up were fantastic. They were fast and respectful. I will do all my ordering from Best Buy from now on.
I would recommend this to a friendNana
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a new refrigerator at Best Buy. I am so happy with it. Has double doors, large bottom freezer. Looked around first at different stores. But Best Buy had the one I liked at the best price.
I would recommend this to a friendExcellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The freeze is working perfectly well. No issues yet
I would recommend this to a friendtaking bottom shelf out sucks!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved it till I tried to lift the top half shelf. I had to call Samsung on lifting it. Then Tried to take out bottom shelf to clean and couldn't do it. Called Samsung and they sent video and my husband and I couldn't do it. They are having some company call me and still waiting on call. Horrible design. Why would someone make it so difficult to take out a shelf. It should be so simple. Still waiting on help to get it out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for bringing this to our attention. I see you have some concerns with cleaning the fridge and taking out the top shelf. I sincerely apologize for the inconvenience this has caused you.
Please know that we value your feedback. We will continue improving the quality of the products and services we offer.
Here are some links to help you remove the shelf in the fridge.
Fridge shelves on page 62
https://downloadcenter.samsung.com/content/UM/202105/20210525161422514/FDR_AW3-14_FL_DA68-03833A-05_EN_MES_CFR.pdf
A plan for keeping your Samsung refrigerator clean
https://www.youtube.com/watch?v=Gw_NOk1rLAY
Remove or replace Samsung refrigerator bins, shelves, and drawers
https://www.samsung.com/us/support/answer/ANS00063107/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144791059
Have a great day.
^CharlesHi There,
Thank you for bringing this to our attention. I see you have some concerns with cleaning the fridge and taking out the top shelf. I sincerely apologize for the inconvenience this has caused you.
Please know that we value your feedback. We will continue improving the quality of the products and services we offer.
Here are some links to help you remove the shelf in the fridge.
Fridge shelves on page 62
https://downloadcenter.samsung.com/content/UM/202105/20210525161422514/FDR_AW3-14_FL_DA68-03833A-05_EN_MES_CFR.pdf
A plan for keeping your Samsung refrigerator clean
https://www.youtube.com/watch?v=Gw_NOk1rLAY
Remove or replace Samsung refrigerator bins, shelves, and drawers
https://www.samsung.com/us/support/answer/ANS00063107/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144791059
Have a great day.
^Charles
Would not buy again.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although a large unit, it's configured badly. The door storage is limited to small containers and the shelving is not modular; therefore, it does not accommodate tall items...like maple syrup containers. Would not recommend for a family
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We understand how you feel if you cannot maximize the space on your fridge. Allow us to help.
Here is a link for tips and tricks to help you organize the fridge and maximize the space.
Tips for an organized Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00084845/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Camille
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dispenser takes awhile to switch to different settings. Doors do not slide closed all the way
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Jac1, congratulations on your new Samsung Refrigerator. I appreciate you sharing your ideas with us and look forward to sharing them with our design team to improve future products. We thank you for choosing Samsung and being a part of our family. ^Brad
- Pros mentioned:Design, Size
Great Fridge. Really Big!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of space and looks great. Check ALL your measurements. Had to take apart doors and drawers to get into the house.
I would recommend this to a friend - Pros mentioned:Overall performance
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far good and love it, I recommend to friends and family
I would recommend this to a friendBrand response from Samsung
Posted .We are so glad to hear that! We love that you love it! If you have any additional questions or concerns you can reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144064445) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Refrigerator Delivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My refrigerator was delivered and setup by a very professional and pleasant team.
I would recommend this to a friendSamsung fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I Love my new Samsung fridge what are the different compartments the water in the icemaker it reminds me an old school great job Samsung
I would recommend this to a friendHappy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loving this refrigerator! Middle drawer is perfect for canned drinks!
I would recommend this to a friendlove it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love this upgrade to our kitchen the freezer drawer organizes so much more conveniently
I would recommend this to a friendDent in door
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the side doors has a dent in it and i would like it replaced.
I would recommend this to a friend