Customer Ratings & Reviews
- Model:
- RF28R7201DT/AA
- SKU:
- 6323226
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the spaciousness, Flexzone drawer, design, and fingerprint resistance of the refrigerator. They appreciate the ample storage space, convenient drawer, stylish design, and easy cleaning. However, customers are negative about the ice maker, noise, price, warranty, and installation. They have concerns about the ice maker's performance, noise level, the refrigerator's cost, warranty coverage, and installation issues.
This summary was generated by AI based on customer reviews.
Great working
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge, hooked it up to the wifi and have been saved a few times by the alarm that I had left the door open.
I would recommend this to a friendWhat The Bin?
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator. Unfortunately Samsung decided to stop including the Bin that goes on the backside of the Freezer Drawer. All the features to attach/hold the Bin are there, just not the Bin. Annoying!
I would recommend this to a friendAll good!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Certainly higher technology than our previous fridge. Very spacious with the 3 zones. I wasn’t sure how I would like the flex zone. Turns out, it’s a hit. The flexibility to load it up with beverages or leftovers or prepped foods is a great option to have. Can’t really think of any negatives at this point. We’re very satisfied with the product.
I would recommend this to a friendJust what we expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far only complaint is there is no drip tray for the ice/water despenser
I would recommend this to a friendRefrigerator install
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so satisfied with this service. They exactly what they were doing and they knew how to get the job done.
I would recommend this to a friendGood buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the option of flex zone can be used either way
I would recommend this to a friendExcellent value!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect compliment to my newly remodeled kitchen. Beautiful, functional, great interior organization, and makes access easy for everyday items.
I would recommend this to a friendRefrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent refrigerator. Love the FlexZone drawer..
I would recommend this to a friendGeek squad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m really enjoying my refrigerator. The geek squad crew were very friendly. They did a good job of installing/removing appliances.
I would recommend this to a friendLove the middle drawer.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only thing I don’t like is that there is no egg holders in the main refrigerator, I put them under the ice maker. It works.
I would recommend this to a friend- Cons mentioned:Ice maker performance
Refrigerator to avoid.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks like I'm going to have too return this refrigerator ⁉️ Doors won't stay open, Geek Squad say's it's not level and "no way to make level on this model, your floor is crooked". What! My old fridge was level. Also the freezer drawer sounds like it's going to fall apart ⁉️ Ice maker is loud and periodically leak's. Adjusting features requires a degree in Computer Science ! *Still waiting on return call from a "Best Buy/Geek Squad Supervisor" Considering I have spent thousands in new appliances, really expected better service?
No, I would not recommend this to a friend Refrigerator/Freezer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really enjoy the new Samsung Frig/Freezer, the versatility of this unit is great. It is now 1 month old and we still like the set up.
I would recommend this to a friendNew fregerator.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery guy's were very nice, but they didn't hook up water lines I thought they were suppose to
I would recommend this to a friend- Pros mentioned:Capacity, Overall performance
Beautiful fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge looks great. Lots of space and organization.
I would recommend this to a friend Fridge
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good fridge. Keeps the temperature consistent. Yup!
I would recommend this to a friend- Cons mentioned:Ice maker performance
Not terrific
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this fridge however didn’t realize there’s no try where it disposes ice/water. And it makes such a mess. The ice jumps everywhere and water always pours out when getting ice. Also the middle drawer ices up. Oh and let’s not forget it’s a nightmare to pull out the shelf’s for cleaning.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Refrigerator. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142856061. We thank you for being a part of the Samsung family. ^Brad
Gloomy but hoping for the best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed on 8/1 and on 8/25 I was called while on Vacation to be informed that the NEW refrigerator hasn’t working. I assumed a breaker tripped (I’m a journeyman electrician in the local IBEW). Upon arrival I find power @ the receptacle but no working refrigerator. Call Best Buy and they say Samsung wants me to CALL THEM. AFter 1.25hrs I’m told the earliest they can get to me is Thursday when beat buy was saying 24hrs. Anyways it worked great until it didn’t. I upgraded from a 3 door model similar and it’s still going (thank god for now but dang does the new model stink)
I would recommend this to a friendGreat Fridge Choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to access items with multiple storage options.
I would recommend this to a friendBest Buy review.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We like our new gas stove and refrigerator. However, the installers brought back the fridge line and gas line for the stove and we never received a credit? There were no instructions with the samsung stove on how to set the clock. (we googled it). And we are unable to change the temperature settings on the refrigerator.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Ralphie,
Thank you for sharing your experience with our refrigerator and stove. Samsung always intends to provide great products and satisfaction to our customers. And I apologize if there were no instructions with the Samsung stove on how to set the clock and if you are unable to change the temperature settings on the refrigerator.
The temperature in the refrigerator may rise if you open the door frequently or put a large amount of food into the refrigerator. If this happens, the temperature display blinks until the refrigerator returns to the specified temperature settings. Please check on this link to more about your concern.
https://www.samsung.com/us/support/answer/ANS00080450/
You may want to be guided by this simulator for the step-by-step process of changing the temperature. Please click on Controlling the Temperature and choose if it is for the fridge or freezer.
http://publish.samsungsimulator.com/simulator/625a8b3b-9080-4024-983d-d64d5e04b3b5/
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Stay safe,
Reference Ticket Number: 1144359978
^Mila
Kitchen appliances upgrade.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best appliances you can find! Affordable prices.
I would recommend this to a friend