Customer Ratings & Reviews
- Model:
- RF28R7201DT/AA
- SKU:
- 6323226
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the spaciousness, Flexzone drawer, design, and fingerprint resistance of the refrigerator. They appreciate the ample storage space, convenient drawer, stylish design, and easy cleaning. However, customers are negative about the ice maker, noise, price, warranty, and installation. They have concerns about the ice maker's performance, noise level, the refrigerator's cost, warranty coverage, and installation issues.
This summary was generated by AI based on customer reviews.
Very functional
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator! Love all the shelves and drawers, so much usable space.
I would recommend this to a friendSamsung never disappoints
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung never disappoints Really like this refrigerator they only con is it’s hard to clean the water dispenser
I would recommend this to a friendnot very happy with this purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this fridge doesn't have the light for the water sink. very. difficult ti get water in the night time without getting all lights on,.... also it is very noisy when making ice. will change for another brand
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your insight about this product, Paolo. Let us help you with the noise happening with the refrigerator.
Noises from your ice maker or compressor should never get so loud that it's interrupting conversation.
Understand the noises coming from your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
What noises a refrigerator makes and why:
https://www.youtube.com/watch?v=cain2xjBCQE
How to level your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00062321/
Do you hear abnormal sounds from the refrigerator? See pages 75 to 76. Ice maker makes a buzzing sound on page 73.
https://downloadcenter.samsung.com/content/UM/202105/20210525161422514/FDR_AW3-14_FL_DA68-03833A-05_EN_MES_CFR.pdf
Note: Noise from the ice maker as it produces ice during the ice making process is normal.
Regarding the light of the dispenser, this will be submitted to our product team for them to evaluate and make future products even better.
To better assist you with Samsung products, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145465817) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
This fridge is awesome
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is super good. A little less space than the other large refrigerator because of touch screen but still ok.
I would recommend this to a friendRefrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great exactly what ordered and it is very functionable
I would recommend this to a friendSamsung is crap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far….the interior light, ice maker and water don’t work AND now it’s room temperature in the frig! REALLY BIG PEICE OF CRAP is what I bought. I will NEVER EVER BUY Samsung kitchen appliances AGAIN!! They SUCK at making them!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand how important it is to have a reliable appliance at home. Let us help you with your refrigerator.
Please select the appropriate step from the list of troubleshooting methods for your malfunctioning ice maker and click the embedded words.
Samsung ice maker is not working.
https://www.samsung.com/us/support/troubleshoot/TSG10002387/?msockid=08e6a45904c26b1f3477b061055f6aec
Here is a link for troubleshooting steps for your water dispenser that doesn't work, kindly choose the one that matches and click the embedded words.
Samsung refrigerator water dispenser issues.
https://www.samsung.com/us/support/troubleshoot/TSG10003791/
The user manual is available here; please refer to page 71 for troubleshooting instructions for your heated refrigerator.
User manual.
https://downloadcenter.samsung.com/content/UM/202504/20250411081703937/DA68-03833A-09_IB_AW3-14_AA_EN_MES_CFR.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149880495) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Great Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the space and how you can go figure it to fit your needs.
I would recommend this to a friend- Pros mentioned:Capacity
Lots of room
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 year now solid! my now 4 year old is now able to reach the middle drawer as her own minni fridge lol. other than that good water filter and lots and lots of space, able to get rid of mini deep freezer
I would recommend this to a friend Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the appliances once we received them! I understand the high demand but definitely worth the wait
I would recommend this to a friendMy new refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. The sale was easy and the delivery and installation was very well done
I would recommend this to a friendReally cool
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge and very practical Love the way you can connect it to your phone
I would recommend this to a friendRefrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love, love my new refrigerator. I especially love the drawer in the freezer.
I would recommend this to a friendSamsung Refrigerator.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Would recommend to anybody looking for a brand new fridge
I would recommend this to a friendFlex zone freezes
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Flex zone drawer freezes everything even at the highest setting. If you want more freezer space, the drawer works fine, but you can’t put beverages or meats in there to stay fresh. It freezes them solid. Nice concept but doesn’t work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Trtr,
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the freezer being too cold. We understand it is essential to have a working refrigerator to help food stay fresh longer. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
A freezer is too cold:
https://www.samsung.com/us/support/troubleshooting/TSG01109866/
Recommended temperatures:
https://www.samsung.com/us/support/answer/ANS00080450/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.youtube.com/watch?v=vWp2bnE3uhQ
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28R7201SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144695219
Thank you for choosing Samsung. Have a great day.
-Trisha-
Nice looking
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The WiFi feature its awesome because you can get notifications when the door stays open! Great for when you have kids
I would recommend this to a friend- Pros mentioned:Design
Nice, roomy fridge!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded from one with an ice maker in the freezer section. I thought having it in the top part of the refrigerator would take away from the space I was used to. I was wrong. This fridge has plenty of room for everything! Love the ice and water dispensers. It's a great design and a beautiful fridge.
I would recommend this to a friend Great Value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Build well and very spacious. Love that the ice maker is huge and that the filter is east to replace.
I would recommend this to a friendGreat Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ability to divide the beverage tray (aka the FlexZone) between family members is invaluable. Really great idea.
I would recommend this to a friendBrand response from Samsung
Posted .It's exciting to hear that your family is getting great use out of these features, Makaifren. Thank you for choosing Samsung! ^Lo
Great refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had never had this in my life n I’m not to familiar with Samson products but this one really surprised me I love it
I would recommend this to a friend- Pros mentioned:Drawer functionality
Just what we needed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are use to a side by side with a backup freezer in another room. This is perfect for us and the middle drawer is my wife's favorite part. Great for all sorts of things.
I would recommend this to a friend