Customer Ratings & Reviews
- Model:
- RF28R7201DT/AA
- SKU:
- 6323226
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 28 Cu. Ft. 4-Door French Door Refrigerator highly for its overall performance, substantial capacity, and useful drawer functionality. The refrigerator's size, sleek design, temperature control, and quiet operation are also appreciated, along with its fingerprint-resistant finish. However, some customers have expressed concerns regarding the ice maker's performance.
This summary was generated by AI based on customer reviews.
Really cool
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge and very practical Love the way you can connect it to your phone
I would recommend this to a friendGreat Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the space and how you can go figure it to fit your needs.
I would recommend this to a friendNice, roomy fridge!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded from one with an ice maker in the freezer section. I thought having it in the top part of the refrigerator would take away from the space I was used to. I was wrong. This fridge has plenty of room for everything! Love the ice and water dispensers. It's a great design and a beautiful fridge.
I would recommend this to a friendRefrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love, love my new refrigerator. I especially love the drawer in the freezer.
I would recommend this to a friendnot very happy with this purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this fridge doesn't have the light for the water sink. very. difficult ti get water in the night time without getting all lights on,.... also it is very noisy when making ice. will change for another brand
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for sharing your insight about this product, Paolo. Let us help you with the noise happening with the refrigerator.
Noises from your ice maker or compressor should never get so loud that it's interrupting conversation.
Understand the noises coming from your refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
What noises a refrigerator makes and why:
https://www.youtube.com/watch?v=cain2xjBCQE
How to level your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00062321/
Do you hear abnormal sounds from the refrigerator? See pages 75 to 76. Ice maker makes a buzzing sound on page 73.
https://downloadcenter.samsung.com/content/UM/202105/20210525161422514/FDR_AW3-14_FL_DA68-03833A-05_EN_MES_CFR.pdf
Note: Noise from the ice maker as it produces ice during the ice making process is normal.
Regarding the light of the dispenser, this will be submitted to our product team for them to evaluate and make future products even better.
To better assist you with Samsung products, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145465817) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great exactly what ordered and it is very functionable
I would recommend this to a friendSamsung Refrigerator.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Would recommend to anybody looking for a brand new fridge
I would recommend this to a friendGreat Value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Build well and very spacious. Love that the ice maker is huge and that the filter is east to replace.
I would recommend this to a friendLots of room
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 year now solid! my now 4 year old is now able to reach the middle drawer as her own minni fridge lol. other than that good water filter and lots and lots of space, able to get rid of mini deep freezer
I would recommend this to a friendGreat Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ability to divide the beverage tray (aka the FlexZone) between family members is invaluable. Really great idea.
I would recommend this to a friendBrand response from Samsung
Posted .It's exciting to hear that your family is getting great use out of these features, Makaifren. Thank you for choosing Samsung! ^Lo
Great refrigerator
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had never had this in my life n I’m not to familiar with Samson products but this one really surprised me I love it
I would recommend this to a friendFlex zone freezes
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Flex zone drawer freezes everything even at the highest setting. If you want more freezer space, the drawer works fine, but you can’t put beverages or meats in there to stay fresh. It freezes them solid. Nice concept but doesn’t work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Trtr,
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the freezer being too cold. We understand it is essential to have a working refrigerator to help food stay fresh longer. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
A freezer is too cold:
https://www.samsung.com/us/support/troubleshooting/TSG01109866/
Recommended temperatures:
https://www.samsung.com/us/support/answer/ANS00080450/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.youtube.com/watch?v=vWp2bnE3uhQ
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28R7201SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144695219
Thank you for choosing Samsung. Have a great day.
-Trisha-
Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this. I like Samsung products. All appliances and TVs are Samsung
I would recommend this to a friendCutie Samsung
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my SAMSUNG - 28 CU FT the shelves are well arranged and the cooling system is perfect.
I would recommend this to a friendJust what we needed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are use to a side by side with a backup freezer in another room. This is perfect for us and the middle drawer is my wife's favorite part. Great for all sorts of things.
I would recommend this to a friendBeautiful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We got a great deal on this. Its is large and bright, upgrades the whole kitchen.
I would recommend this to a friendGreat Fridge!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge! Super easy to install (power cord and water line). The 4th drawer sounds crazy, but being a beer drinker, you can load it up with 12 oz cans and have plenty of room in the top for food and plenty of room in the freezer for more pizzas with no ice maker.
I would recommend this to a friendRefrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great refrigerator. We revery happy with it. very good price
I would recommend this to a friendGreat
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product at a good price this product enables water ice everything you want
I would recommend this to a friendTerrible Bestbuy service!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awful! Bestbuy service has become so cheap - unimaginable!!!! they came today and dumped the refrigerator in my garage, promised to come back in few minutes and that's it...never returned. To relocate the old fridge, I removed the door etc., took off from work, spent so much time to make it convenient but ultimately neither they install the fridge nor relocated the fridge. After spending hours on phone, they rescheduled the installation 4 days later, went to store to meet the representative to explain such a bad treatment but all in vain so far. No one will even return call- they all shows their helplessness. Horrible experience, stressed me out - now the fridge is lying in the garage and I have to park my car outside!!! not acceptable.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern.
Your reference number is 1144710329.
-Noraina
