Customer Ratings & Reviews
- Model:
- RF28R7201DT/AA
- SKU:
- 6323226
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the spaciousness, Flexzone drawer, design, and fingerprint resistance of the refrigerator. They appreciate the ample storage space, convenient drawer, stylish design, and easy cleaning. However, customers are negative about the ice maker, noise, price, warranty, and installation. They have concerns about the ice maker's performance, noise level, the refrigerator's cost, warranty coverage, and installation issues.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Samsung refrigerator
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love the extra drawer, however we do miss the shelve in the freezer door. We had come to rely on it. The frig is beautiful and works excellently.
I would recommend this to a friend Great purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice fridge. Shelves are adjustable more than just up and down. One slides backwards and another flips up and off to the side! Very customizable.
I would recommend this to a friendSamsung - 28 cu. ft. 4-Door Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife and I love this frig. It was like buying a new car with all the options.
I would recommend this to a friendFridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When we received the refrigerator it would not work. We had to have the fan replaced for the compressor
I would recommend this to a friendBrand response from Samsung
Posted .We're saddened that you had to experience this with your fridge. Let us help you and get this sorted out, Shannon.
We would love to speak to you directly to gather more information about your refrigerator.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146497563, to help our team pull up your information.
Have a great day!
^Chrystel
Delivery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was the worst experience that I ever had. Out off time the window that they gave me the day before, very bad attitude off the person who did the delivery no instructions how to turn on the fridge
I would recommend this to a friendBrand response from Samsung
Posted .Dear Best Buy clients,
To better assist you with your concern, please get in touch with the Best Buy customer service department at 888-237-8289. Call us anytime, 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rodel
Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it !!! They came in set everything up , my Samsung profits are beautiful
I would recommend this to a friendSamsung refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this fridge! It has all the right features and fits our needs perfectly.
I would recommend this to a friendHappy Camper
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The salespeople were excellent. I am very happy with my purchase.
I would recommend this to a friendSamsung Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking and some cool features! Love the Samsung brand.
I would recommend this to a friendGhy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding!! Product only had a month so far but looks good
I would recommend this to a friendBest Buy is the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for a great price with great service
I would recommend this to a friendQuality product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love Samsung. Especially this refrigerator! Excellent quality recommend for sure
I would recommend this to a friendFridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I need to put 50 characters here so you can see my ratings
I would recommend this to a friendRefrigerator
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love Samsung products. The third drawer is great and easy to use
I would recommend this to a friend- Cons mentioned:Ice maker performance
Samsung fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it but the ice dispenser stopped making ice and i berly have like 2 months with it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, LeticiaG.
We are glad to assist you with the ice dispenser in your refrigerator.
If the ice dispenser stopped dispensing ice, it is more likely because the ice maker is not making any ice. The link below will show you how to get your ice dispenser to produce ice again. Please click the blue phrase "not making any ice" for more details.
Ice does not dispense:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/#ice-does-not-dispense
For instructions on how to disable Child Lock or Dispenser Lock, please refer to page 42 of the user manual:
https://downloadcenter.samsung.com/content/UM/202105/20210525161422514/FDR_AW3-14_FL_DA68-03833A-05_EN_MES_CFR.pdf
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145839440) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Love the extra room and ease of using the freezer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I as well as my family love the new fridge, easy to use and keep clean.
I would recommend this to a friendGreat product!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am totally satisfied with this product and would recommend to a friend.
I would recommend this to a friendSamsung Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love our new fridge! Very spacious! Lots of room. Got it on sale which makes it even better. Best Buy was the only store that was able to magically get appliances during the pandemic without months and months of waiting.
I would recommend this to a friendQuality refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice refrigerator with lots of features. FlexZone drawer saves alot of cold air by not having to open the main doors for those frequently-used items.
I would recommend this to a friend- Pros mentioned:Capacity
Best frig ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We absolutely love this refrigerator. It has plenty of room and the smartphone app lets me know when someone leaves the door open. Plenty of storage space for food.
I would recommend this to a friend