Customer Ratings & Reviews
- Model:
- RF28R7201DT/AA
- SKU:
- 6323226
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 28 Cu. Ft. 4-Door French Door Refrigerator highly for its overall performance, substantial capacity, and useful drawer functionality. The refrigerator's size, sleek design, temperature control, and quiet operation are also appreciated, along with its fingerprint-resistant finish. However, some customers have expressed concerns regarding the ice maker's performance.
This summary was generated by AI based on customer reviews.
Worth the money and time.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is performing very well. We have had no issues with it so far. The Best Buy Geek Squad got here on time, got it installed, and cleaned up after themselves within 30 minutes. They did very well.
I would recommend this to a friendGreat refrigetor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator is very good. I like the style they make
I would recommend this to a friendFreezes
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good items I like that it cools down very fast.
I would recommend this to a friendBeautiful tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is awesome. better quality for affordable price.
I would recommend this to a friendgreat experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very respectful, hardworking, and showed up on time,great experiences!
I would recommend this to a friendHad a Samsung before, this one better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like the new features of this later model and the price was better.
I would recommend this to a friendExcellent Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this new refrigerator. This replaced an old side by side in our home and works great. Love the ability to control it with my phone.
I would recommend this to a friendSamsung fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it but the ice dispenser stopped making ice and i berly have like 2 months with it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi, LeticiaG.
We are glad to assist you with the ice dispenser in your refrigerator.
If the ice dispenser stopped dispensing ice, it is more likely because the ice maker is not making any ice. The link below will show you how to get your ice dispenser to produce ice again. Please click the blue phrase "not making any ice" for more details.
Ice does not dispense:
https://www.samsung.com/us/support/troubleshooting/TSG01209062/#ice-does-not-dispense
For instructions on how to disable Child Lock or Dispenser Lock, please refer to page 42 of the user manual:
https://downloadcenter.samsung.com/content/UM/202105/20210525161422514/FDR_AW3-14_FL_DA68-03833A-05_EN_MES_CFR.pdf
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145839440) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Love the new Samsung refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Easy to operate . Very functional and appealing
I would recommend this to a friendGreat value... Price was right and quality was bet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this purchase! Installers were the best!
I would recommend this to a friendDon't bother with this fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It would be a great refrigerator if the ice maker didn't leak.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung refrigerator. I understand you're having an issue with the ice maker in your refrigerator as it leaks. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01001852/ to guide you. Just click on "Leaks from the dispenser, under the drawers, under the fridge, or other areas" to help you identify and fix the issue.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=refrigerator&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung refrigerator.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144313598.
-Noraina
very very good refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good price and quality refrigerator nice nice nice
I would recommend this to a friendGreat refrigerator.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, good price and fantastic customer service.
I would recommend this to a friendCustomer support SUCKS!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to wait tdd for 1 1/2 months to get the refrigerator and then it came damaged. Almost 3 months from the start and yet no help what so ever. I will not EVER buy from BEST HUY ever again.
No, I would not recommend this to a friendNot very happy with the space inside.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not very happy with the limited space the refrigerator has.Also, the glass above the drawers gets moisture so it looks like it is dirty and I don't know how to clean it. I am very frustrated. The Freezer section is great.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I'd like to help with this! I have this link (https://bit.ly/3evGwgY) that can walk you through how to remove any of the shelves in the refrigerator. ^Jecca
Samsung is crap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far….the interior light, ice maker and water don’t work AND now it’s room temperature in the frig! REALLY BIG PEICE OF CRAP is what I bought. I will NEVER EVER BUY Samsung kitchen appliances AGAIN!! They SUCK at making them!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We understand how important it is to have a reliable appliance at home. Let us help you with your refrigerator.
Please select the appropriate step from the list of troubleshooting methods for your malfunctioning ice maker and click the embedded words.
Samsung ice maker is not working.
https://www.samsung.com/us/support/troubleshoot/TSG10002387/?msockid=08e6a45904c26b1f3477b061055f6aec
Here is a link for troubleshooting steps for your water dispenser that doesn't work, kindly choose the one that matches and click the embedded words.
Samsung refrigerator water dispenser issues.
https://www.samsung.com/us/support/troubleshoot/TSG10003791/
The user manual is available here; please refer to page 71 for troubleshooting instructions for your heated refrigerator.
User manual.
https://downloadcenter.samsung.com/content/UM/202504/20250411081703937/DA68-03833A-09_IB_AW3-14_AA_EN_MES_CFR.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149880495) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Great price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has more space than my old fridge and like the brand
I would recommend this to a friendRefrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the flexzone drawer and the overall size. I’ve had it a few weeks now and am glad I chose it.
I would recommend this to a friendRefrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent French door Refrigerator with the best service
I would recommend this to a friendVery Nice addition with all Samsung Appliances
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only problem is the ice maker seems to be unable to dispense the cubes only without a few crunches. Almost like the CRUSHED function and the CUBE function are both on.
I would recommend this to a friend
