Customer Ratings & Reviews
- Model:
- RF28R7201DT/AA
- SKU:
- 6323226
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the spaciousness, Flexzone drawer, design, and fingerprint resistance of the refrigerator. They appreciate the ample storage space, convenient drawer, stylish design, and easy cleaning. However, customers are negative about the ice maker, noise, price, warranty, and installation. They have concerns about the ice maker's performance, noise level, the refrigerator's cost, warranty coverage, and installation issues.
This summary was generated by AI based on customer reviews.
new replacement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.working good so far. not sure about temp levels though.
I would recommend this to a friendBrand response from Samsung
Posted .Hello, we are glad to hear that you are enjoying your new refrigerator. I have attached a link to the user manual for this unit with information on the temperature levels starting on page 35 (https://bit.ly/3ojJRYb). If you have any additional questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144133417) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
- Cons mentioned:Ice maker performance
Beautiful Fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge for the most part. I wish the ice maker would kick out ice faster, but other than that it is great.
I would recommend this to a friend The quality of SAMSUNG products has decreased
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of SAMSUNG products has decreased considerably and I do regret investing money buying my kitchen appliances from this brand. I will not recommended to friends and family.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Maurice, Thank you for sharing your opinion. Your feedback matters to Samsung. ^Jecca
great and sharp looking
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.delivery was fast... we have it for weeks now. it's running quiet and big enough for our needs.. recommended!
I would recommend this to a friend- Cons mentioned:Ice maker performance
sansung no good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ice maker no good froze up and leaked water in floor
No, I would not recommend this to a friendBrand response from Samsung
Posted .KennethK, we understand the disappointment if your ice maker freezes up. Let this take care of this.
Below is a link to help you diagnose if your ice maker freezes up. Please click on the embedded word.
Samsung ice maker is not working
https://www.samsung.com/us/support/troubleshoot/TSG10002387/#samsung-ice-maker-is-not-making-any-ice
We recommend checking this link if you experience leaking on your fridge. Please choose from the options provided. Kindly click on the embedded word and watch the video if one prompts.
Water leaks in a Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148019620) to help our team pull up your information.
Have a great day.
^Camille
Loving it, so far.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We only had this refrigerator for about a week, however, we are upgrading from a 12-year-old Kenmore we received from the builder. Initially, I thought the amount of interior space was the same. That is far from the truth, we now have a lot more space and it is better utilized. Frozen foods will no longer get lost in the back of the freezer to die a horrible freezer burn death. I also love the large space available to fill up your ice cup or sports bottle with water. Currently just waiting on a new microwave, dishwasher, and cooktop to be installed today.
I would recommend this to a friend- Pros mentioned:Design
Great look for great price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge looks awesome in farmhouse style kitchen. Flex zone is a bonus, definitely not a necessity. Ice cubes are small, which is exactly what we love.
I would recommend this to a friend - Pros mentioned:Capacity
Family loves it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are very satisfied, has a lots of room plus great pricing when a total tect member
I would recommend this to a friend - Pros mentioned:Overall performance
Good choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery and installation went as scheduled. Crew was extremely helpful and efficient. Refrigerator works as it should.
I would recommend this to a friend - Pros mentioned:Size
Samsung Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love our new refrigerator. It fits perfectly with our kitchen and the features make it really convenient for our family of three.
I would recommend this to a friend Just wish shelves allowed adjustments for taller i
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a decent unit. Middle drawer is used more than I thought it would be
I would recommend this to a friendLove it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product!!! All Samsung products from Best Buy are amazing quality! Def recommend. So much storage space. Perfect for a family
I would recommend this to a friendUnfair
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think it is unfair that when I buy a new refrigerator I must pay $125 to put the handles on the doors. I chose not to pay an installation fee, but I expected to have the handles on the doors included in the purchase price.and it wasn’t I have spent a lot of money at Best Buy, but I don’t know if it’s worth going back
No, I would not recommend this to a friend- Pros mentioned:Design
Great refrig
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the look of the frig and no fingerprints. Inside is taking a little getting used to. My first French door.
I would recommend this to a friend Explanation for this title
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No professional Customer Care service was bad. The delivery was bad. The installation was bad everything I can mention. It was bad no good experience at this time thanks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
- Pros mentioned:Overall performance
Samsung Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, love this refrigerator! Matches the rest of my kitchen perfectly.
I would recommend this to a friend could be a bit better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.space is great but wished the front doors would stay open when putting stuff away
I would recommend this to a friendBrand response from Samsung
Posted .Hi there yaya, I want to congratulate you on your new Samsung Refrigerator and appreciate you taking the time to share your experience. We are glad to know that you are liking your new machine. We welcome you to our family and thank you for choosing Samsung in your home. ^Brad
Not bad
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.soace is small inside the refurgerator. nit fingerprint resistant as i always end up cleaning up the exterior as i see alot of fingerprints.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your Samsung Refrigerator. I am sure that you will find the features and space saving design convenient over time. Thank you for choosing Samsung. ^Brad
- Pros mentioned:Design
Good product.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So much easier to use than the older model. Like the three levels.
I would recommend this to a friend Great buy!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the refrigerator!!! It’s very roomy and can gold all of my groceries! The color is sheek and my kids can’t smudge it!!!
I would recommend this to a friend