Customer Ratings & Reviews
- Model:
- RF28R7201DT/AA
- SKU:
- 6323226
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 28 Cu. Ft. 4-Door French Door Refrigerator highly for its overall performance, substantial capacity, and useful drawer functionality. The refrigerator's size, sleek design, temperature control, and quiet operation are also appreciated, along with its fingerprint-resistant finish. However, some customers have expressed concerns regarding the ice maker's performance.
This summary was generated by AI based on customer reviews.
good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it was good.the fridge runs just fine. i am sure we are going to love it.
I would recommend this to a friendNot good
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product. The icemaker continues to freeze over BSA has been out multiple times and the issue is still happening. Will never purchase Samsung again.
No, I would not recommend this to a friendMr.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was beautiful, but the top drawer had a problem, so it never made into my kitchen.
No, I would not recommend this to a friendGood buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very big and good refrigerator . I like the multi different Zone that keep food more organized
I would recommend this to a friendGreat Value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.<30 Day Review. Works great, gets the Job done. The multiple layers make organization easy.
I would recommend this to a friendI am very disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every time I use the ice maker, there is a puddle of water that comes out and ends up on my wood floor. I’m gonna have to replace the floor soon.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Kerrie,
Thank you for sharing your experience with us regarding your refrigerator ice maker and we do apologize for any inconvenience this may have caused you. especially the water leaks on your floor.
Here are some links that will help you address your ice maker issue
Refrigerator water leaks are often caused by loose connections or improper installation.
https://www.youtube.com/watch?v=uU6XADBosVo
Water leaks in a Samsung refrigerator
Many times when you see a pool of water (or one that froze into a sheet of ice), it can often be attributed to condensation or a spill you didn't notice. The most common place to see water is at the bottom of the compartment, such as below the vegetable or crisper drawers. Leaks can occur outside of the refrigerator, or you can have an auto fill water pitcher that is leaking as well. Depending on where the leak is coming from, we will show you what steps to take to find the cause and hopefully keep it from happening again.
https://www.samsung.com/us/support/troubleshooting/TSG01001852/
For further concerns, you may reach us via the following option.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
- Reference ticket number:1144328071
^Ross
Great fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this fridge for a few months now and love it. It is very quite and makes great ice. Lots of space.
I would recommend this to a friendawesome fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this fridge is everything you need for a large family. all the space and very nice to keep everything organized.
I would recommend this to a friendAwesome refrigerator especially families.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is great for families. Easy to organize your food and kid friendly with the middle draw.
I would recommend this to a friendBrand response from Samsung
Posted .Samsung is so thrilled to be part of your family, Diana! Thank you for choosing us. ^Jecca
Bottom glass Fridge drawers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s Really hard to remove the glass and the bottom drawers out to clean. also if the bottom front wheel stoppers are not loose then it’s real hard to wheel the fridge anywhere. U are not told how to remove the glass drawers u needed to u-tube it to learn
I would recommend this to a friendSamsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge would recommend to all Best buy i have ever made.
I would recommend this to a friendAwesome buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an awesome refrigerator! I really love the flexzone drawer.
I would recommend this to a friendNoisiest Refrigerator Ever!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator makes loud ice maker and other noises.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi DaveD,
Thank you for your review. We apologize that the ice maker is making loud noises. I understand that this experience is not ideal.
I recommend following the steps in these links below to help you with this concern:
Understanding the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
What noises a refrigerator makes and why:
https://www.youtube.com/watch?v=cain2xjBCQE
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1144883105 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Love the look
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything works great. Everything fits except where the ice comes out. The space is small and weird shaped
I would recommend this to a friendblack stainless finish does not last
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please be aware of the black stainless finish, its just a plastic layer on top of stainless. It scratches off easily and will not last. As a fridge, it works great, but cosmetically it won't look like new.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AmerC,
We are happy that this Samsung refrigerator model is working as intended. We wish to help with what you are experiencing with this unit cosmetically.
We understand that over time, wear and tear, of home appliances takes its toll on the overall appearance of the unit; hence, the creation of the Bespoke line where panels can be replaced at a much lower cost.
Alternatively, before the Bespoke panels were introduced, Samsung has touch-up paints for cosmetic repair. I have shared the website of our authorized distributor for parts and accessories below. Visit their website and check out the touch-up paints available.
http://www.samsungparts.com/CustomerService.aspx
Leo
Nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice we like the way everything looks and everything works very well we love it
I would recommend this to a friendBrand response from Samsung
Posted .We love that you love it, Budcoln! ^Jecca
Conejita
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water filter has some difficulty to remove and install
I would recommend this to a friendBrand response from Samsung
Posted .Hi Conejita,
We are glad to hear that you are using Samsung products. We are here to help you out with your water filter, you may click the below link to guide you on how to properly remove and install the water filter.
Replace the water filter in your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00060149/
To better assist you on this matter and to collect more details of what happened, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1144939162) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Fridge, it's ok.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered the flat black and I got the stainless steel. We kept the stainless appliance. But it isn't my favorite.
No, I would not recommend this to a friendRefrigerator
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it works great i would recommend this too anyone
I would recommend this to a friendThis was a very good acquisition, and meets all ou
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The whole process from beginning to end was flawless. The sales representative was very professional and customer focused. I was able to share with him what our needs were for the new refrigerator, and he expertly narrowed the focus to three exceptional choices. We have now owned our new Samsung refrigerator for a month and are thrilled with the purchase. I would highly recommend the product as well as Best Buy as the store to buy at.
I would recommend this to a friend
