Customer Ratings & Reviews
- Model:
- RF28R7201DT/AA
- SKU:
- 6323226
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the spaciousness, Flexzone drawer, design, and fingerprint resistance of the refrigerator. They appreciate the ample storage space, convenient drawer, stylish design, and easy cleaning. However, customers are negative about the ice maker, noise, price, warranty, and installation. They have concerns about the ice maker's performance, noise level, the refrigerator's cost, warranty coverage, and installation issues.
This summary was generated by AI based on customer reviews.
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love all the space and many ways to organize and store my groceries
I would recommend this to a friend- Pros mentioned:Capacity
Good fridge
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spacious with 4 racks. Ease of use, overall happy buy
I would recommend this to a friend - Pros mentioned:Design
Beauty isn’t everything
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful refrigerator especially in black stainless , but doesn’t maintain adequate temperature in the refrigerator section . What a disappointment because we love every thing else about this model .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Beautifulblackstainlessst,
We appreciate your patience in dealing with the situation you're having right now with your 28 cu. ft. 4-Door French Door Refrigerator with FlexZone Drawer.
Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.
Trying to judge whether the refrigerator is cooling enough can be difficult. Still, the two most common guidelines are that the display will blink or show an error code if it detects something is wrong or if food will be spoiling before its expiration date. Otherwise, these tips can help you keep your refrigerator at peak performance.
Refrigerator, Freezer, or FlexZone is not cooling enough https://www.samsung.com/us/support/troubleshooting/TSG01001029/
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28R7201SG/AA
One (1) year parts and labor
Five (5) years parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing)
Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144729625
Have a great day.
^Charles
- Pros mentioned:Overall performance
Great frig
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful outside. Goes with white kitchen well. Roomy inside
I would recommend this to a friend - Pros mentioned:Size
The best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really very good fridge , have a lot of space for the food I love it
I would recommend this to a friend - Pros mentioned:Capacity
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the look of the fridge. Lots of room for groceries.
I would recommend this to a friend - Pros mentioned:Overall performance
FANTASTIC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic running fridge and freezer. Easy to set ans looks good.
I would recommend this to a friend - Pros mentioned:Drawer functionality
Great fridge with lots of room
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely would buy again. Love the 4th drawer. Geek Squad install made it easy as pie!
I would recommend this to a friend - Pros mentioned:Overall performance
Beautiful Refrigerator
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thus refrigerator is even more beautiful than originally expected
I would recommend this to a friend Refrigerator
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this product because has a lot space and I like the color
I would recommend this to a friendBeautiful Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful and larger top fridge/bottom freezer combo. This addition to my kitchen makes it look elegant and brings lots of appeal to the kitchen area. My daughter loves the water And ice dispenser on the front. I tend to forget about the item I put in the middle drawer, because I’m not used to it yet, but it has been a great addition for the month we’ve had it. It matches my range perfectly.
I would recommend this to a friend- Pros mentioned:Size
No room for milk
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looking at this, it’s big. But the shelves are not really adjustable. The only place for milk is in the door, or in front of retract the shelf. The door on the ice machine side has very little room. Hopefully we won’t have the problems with the ice maker that I’ve just learned others have had
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SisR,
Thank you very much for your feedback on our products. Should you need support in the future, please don’t hesitate to reach out to us at www.Samsung.com or by calling 1800-7267-864.
Ticket number: 1144497894
^Rainly
- Pros mentioned:Overall performance
Loved it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No es solo hermosa, sino amplia y funcional. La ame
I would recommend this to a friend Cool
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a fridge, it keeps my stuff cold. Has plenty of spacs.
I would recommend this to a friendPerfect refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this refrigerator. Easy to clean and is really fingerprints resistant.
I would recommend this to a friend- Pros mentioned:Overall performance
Great investment made
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i like this product well worth the investment. Nice sleek look to it. Works amazing
I would recommend this to a friend - Pros mentioned:Overall performance
Nice sizeI
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge had been working great. The only issue is being very noisy
I would recommend this to a friend - Pros mentioned:Capacity
Great product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great love the refrigerator its so spacious inside and no finger prints
I would recommend this to a friend A great refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great refrigerator I love you so much it is Very spacious I am very easy to change settings
I would recommend this to a friend- Cons mentioned:Ice maker performance
bad open box
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i got this open box. was too bad, a loud noise come from ice maker and the frezzer wasnt work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ChristianG, we understand the frustration you are experiencing with your fridge. Allow us to help you.
Below is a link to help diagnose the noise the ice maker is making. Please play each sound; pick the sound that matches the noise you hear. Kindly click on the embedded words if prompted by one and watch the video included.
Understand the noises coming from your Samsung refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146803607) to help our team pull up your information.
Have a great day.
^Camille