Customer Ratings & Reviews
- Model:
- RF28R7201DT/AA
- SKU:
- 6323226
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the spaciousness, Flexzone drawer, design, and fingerprint resistance of the refrigerator. They appreciate the ample storage space, convenient drawer, stylish design, and easy cleaning. However, customers are negative about the ice maker, noise, price, warranty, and installation. They have concerns about the ice maker's performance, noise level, the refrigerator's cost, warranty coverage, and installation issues.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Ice maker performance
Bad Desicion
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is a negative 1-star ice maker does not work or thee water line. Waiting on return as we speak
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mason,
We appreciate you giving us a review about the Samsung refrigerator. We apologize for the inconvenience since the ice maker is not working.
To help you with this, I will provide you with a link that indicates an article about ice makers.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001012/.
You can also check the available ice maker repair service.
Here's a link: https://www.samsung.com/us/support/service/refrigerators/ice-maker-service/.
If you have inquiries and need further assistance, you can contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Ticket number: 1144660935
Thank you for choosing Samsung, and have a great day!
^Rainly
Defective
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Freezer will not get cold when the ice maker is on.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I know that it can be very frustrating when something as important as your refrigerator stops working. I would be happy to assist you in getting this issue resolved. Please reach out to me via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
and reference ticket #1140219830. Thank you for reaching out! ^Michelle
Refrigerator Works Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this Samsung refrigerator during Best Buy's Labor Day sale on 9/5/2020. It took until 10/6/2020 before the installation was completed.
I would recommend this to a friend- Cons mentioned:Ice maker performance
JUNK!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk! Not even 2 years old and its broken. ice maker is extremely slow, and now doesnt work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your review, John. We appreciate your review of the experience of the ice maker not working.
For the ice maker to operate properly, water pressure must be between 20 and 125 psi (138 and 862 kPa). If the refrigerator is installed in an area with low water pressure (below 20 psi / 138 kPa), you can install a booster pump to compensate for the low pressure.
Here is a link to "Ice maker is not working": https://www.samsung.com/us/support/troubleshooting/TSG01001012/
I also shared this video about "Ice maker is not working properly": https://www.youtube.com/watch?v=rArwTN_yhCc
You may also refer to this link about "Test or reset your Samsung ice maker": https://www.samsung.com/us/support/troubleshooting/TSG01207806/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144988408), which will help our team pull up your information.
Have a great day.
Melardo
Love!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my refrigerator! There is so much storage space. My only complaint is the black stainless steel coating doesn’t seem to be holding up well with regular use.
I would recommend this to a friendBrand response from Samsung
Posted .Hello camoreno! Congratulations on your new refrigerator. We are so very happy to know that you are enjoying it. Thank you for choosing Samsung. ^Nic
Great experience, very satisfied
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with the experience! Sales was very knowledgeable, answered all my questions. Delivery was as promised, I would highly recommend experience to any one Also pricing was very competitive. Trc
I would recommend this to a friendPurchased As a Gift
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this unit for my ex-wife (really for my daughter but you get the point). My 7 year old loves it. I'd recommend this to any man that wants brownie points (but nothing else) from his ex-wife.
I would recommend this to a friendGreat upgrade
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased this refrigerator after my last fridge gave out. I have had the refrigerator for two weeks now and so far I love it. The delivery guys had some trouble getting into my kitchen that they dented it and scratched it a bit though.
I would recommend this to a friendDON'T BUY THIS FROM BEST BUY
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I BUY A LOT OF PRODUCTS FROM BEST BUY AND I HAVE NEVER HAD A PROBLEM UNTIL NOW. I WOULD WRITE A REVIEW ON THIS PRODUCT, BUT I CAN'T GET THEM TO DELIVER MY FRIDGE. SO FOR NOW, DON'T BUY THIS FROM BEST BUY, GO TO LOWES OR HOME DEPOT. THE CUSTOMER SERVICE WON'T EVEN SOLVE THIS PROBLEM, THEY JUST KEEP MAKING ME WAIT.
No, I would not recommend this to a friendBad Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator stopped working after 11 days. Called Samsung first and they scheduled to send out a repair person. The repair person cancelled the appointment so we called Best Buy. Best Buy then said they would replace the refrigerator. Samsung repair sucks, but at least Best Buy was there to help out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to follow up on the replacement status.
Have a great day.
-John
Wow
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing I love it so much we are so thankful for Best Buy .
I would recommend this to a friendBrand response from Samsung
Posted .Hello there.
Your honest review of your refrigerator is very much appreciated.
You made an excellent choice, and we're delighted to hear you're thrilled with it!
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144966584) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Quiet, phone app, works so far...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's nice, the configuration is better for us, and it's easier to get things. So far no problems.
I would recommend this to a friendBeautiful fridge
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been watching this line for ages and am not disappointed. Only thing that can be improved is a bigger freezer and options for shelf height if you choose to move around.
I would recommend this to a friendLove this refrigerator!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife absolutely loves this refrigerator! We love the looks, style, and ease of use! Would highly recommend for anyone looking to upgrade to a stylish addition to their kitchen!
I would recommend this to a friendMissing freezer door rack
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The freezer is missing the door rack even though there is a notch in the door to house one. My previous Samsung fridge had that.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there SPDE, I understand how frustrating it is to receive a new Samsung Refrigerator without all of the parts. I would love to help you get your unit complete. Please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143897035. We thank you for being a part of our Samsung family. ^Brad
ice cream melts
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.freezer does not freeze. did not even last over a year.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Teddy Weenie,
I can imagine how annoying it must be to have your ice cream melt and not get the cooling you need. We are here to assist you.
I have shared a Samsung link below to help with your experience with the freezer section of your refrigerator. The link has four scenarios, please select the fourth (Ice cream is soft or melting in the freezer) and follow through the steps indicated therein. The link will have hyperlinks like "recommended temperature" that can be visited for additional help.
Cooling issues with Samsung refrigerator or freezer:
https://www.samsung.com/us/support/troubleshoot/TSG10003479/
Should you need more assistance with your refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148505582 to help our team pull up your information.
Leo
♥️
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it I just wish it had a bigger ice maker and stainless steel should not magnetic
I would recommend this to a friendSamsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The black stainless is an awsome finish. No problems with setup and works great. Water drips on start up so read instructions and purge the air from the system and then no proplems.
I would recommend this to a friendL. Rice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible delivery. Left my new Fridge in the Dining room..never removed the old fridge says the water line is broken, not true old fridge still delivers water. No supervisor ever returned calls. A nightmare I paid for service...Never will purchase from Best Buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, keeps all my food nice cold and love the multi doors. And it’s big to store all my leftovers for holidays
I would recommend this to a friend