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Customer Ratings & Reviews

Samsung - 28 cu. ft. 4-Door French Door Refrigerator with Counter Height FlexZone™ Drawer - Fingerprint Resistant Black Stainless Steel-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 1744 reviews

91%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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  • Rating: 5 out of 5 stars

    Glad I bought this one after reading many reviews

    Posted
    MarilynB
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember
    • Top 1000 ContributorTop 1000 Contributor

    I compared many refrigerators before buying this one. I have a refrigerator in the kitchen, and a smaller one in my garage for cold drinks and such. When the garage refrigerator started making unusual popping noises, we decided to move the kitchen refrigerator into the garage and get a French door refrigerator for the house. Since I already had a 25.9 cu ft refrigerator, I did not look at any that were smaller than that. We recently had our son, his wife, and their 2 children move in with us for 8 months while their new home is being built, so having the Flex Zone drawer was a great feature for us. Right now, I am using it as a deli and meat drawer, as well as a central zone for the grandkids’ lunchbox items. Since the drawer can be divided up into 4 compartments which can be arranged according to the sizes you need them to be, we made the front left compartment as a “lunch box” area. This keeps all of their lunch box food in one place that is short enough that they can reach everything. I use the front right compartment for deli meats and cheese, and the back 2 compartments are for meat that will be cooked within a couple of days. I keep this drawer at 37 degrees to match my refrigerator since at this point in time, I need more refrigerator room. There are 4 different temperatures that I could set the flex zone drawer to. One is the 37 degrees which is the same temp as the refrigerator section, but the other 3 choices are: 42 degrees for wine and party foods, 33 degrees for cold drinks, and 29 degrees for meat and fish. You can change the temperature of this drawer at any time. Another feature that I really love is the flexible shelf size of the right middle shelf in the main refrigerator section. This is a shelf that can be slid back allowing space to put tall items on the shelf below it. You can still use the back half of the shelf that you slide back.. This is a great benefit for us right now because my husband and I use 2% milk, but my son's family uses whole milk - which means we usually have at least 2 tall containers of milk in the refrigerator and when they get low, we can have 3 or 4 containers. Normally, I would be able to fit all of my taller items in the gallon-sized bin in the door, but while we have more people living here, we need more space for taller things. When our household returns to just the two of us, I will be able to slide this shelf back in place and use it as a full shelf. I like having the flexibility to use it either way. I love the lighting in the refrigerator and freezer. I can see everything in the refrigerator and food in the back doesn’t get forgotten and later thrown out. I’ve noticed that we have much less waste because we can see everything and it gets eaten before it goes bad. I was more than pleased with the amount of light in the freezer section too. Also due the sliding drawer in the freezer, I can easily see all of the contents. In addition, because of its generous size, I was able to fit everything from my old freezer with room to spare. The bottom section has a divider that can be adjusted. I put frozen vegetables on one side, and frozen meats on the other. In the top section, I put bread, bagels, ice cream, and was also able to fit 10 of my daughter-in-laws frozen dinners. I wish I could upload more than 2 photos so that I could show the freezer, but I want to use my 2 photos for the main refrigerator and the flex zone drawer. There is no butter bin, but the top shelf in the door actually holds a LOT more space than any of my older butter bins did, so now it holds all of my butter, cream cheese, horse radish, and small squeeze bottle of lemon and lime. I actually like this one much more. Another feature that I really love is the 2 crisper drawers. I have fruit in one and veggies in the other. The humidity level can be set separately for each drawer. In every other refrigerator I’ve ever owned, I had 2 drawers but one was for fruits/veggies and the other was for meat. I’ve always had a practically empty meat drawer and the fruit/veggie drawer was overflowing and had to put some items on the bottom shelf since one drawer was not large enough. This is the first time I’ve had room for everything! As with anything you buy, there are bound to be a couple of things you would change. First of all, I would like the front to be magnetic and it isn’t. I had a magnetic dry-erase weekly calendar on the front of my refrigerator that was highly used and I had to put it on the side of the refrigerator, where it is slowly being neglected and abandoned. This is a minor concern, however. The other thing I would change would be to put the ice maker in the door like some of the newer French door refrigerators made by other companies have done. The ice maker itself takes up room which shortens the top shelf of the refrigerator. Also, the ice chute takes up room in the door causing one of the shelves below it to be so tiny it is almost unusable. The Flex Zone drawer more than makes up for it though and at this time, Samsung is the only brand that offers it. Lastly, the shelves really aren’t adjustable in such a way that is useful for me. The upper left shelf is bolted onto the ice maker so it can’t be moved. The upper right shelf is supported on the left by the upper left shelf, so it can’t be moved. The middle left and right shelves also support each other, so if you want to move one, you really need to move the other for stability. The lower left and right shelves are the top of the crisper drawers, so they can’t be moved. I ended up keeping the arrangement the way it arrived. As you can see from the photo I attached, moving the middle shelf up or down would make either one of the other shelves too short, so I like it better the way it is now. I did have trouble getting the ice maker turned on. The manual was slightly helpful, but every time I pushed the Ice Maker Off icon, nothing happened. I ended up going onto YouTube and quickly found a video. It turns out that I was doing the right thing in the wrong place because I was pushing on the icon instead of the words next to the icon. So if you use the panel on the front to do anything, make sure you push on the words and not on the picture.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Gigantic Great Refrigerator - Very Pleased

    Posted
    Charlie77429

    Our old refrigerator was close to 16 years old when we decided to replace it. My wife and I were unaware how much the design and technology had improved on refrigerators over the years. We are not fans of stainless steel kitchen appliances so we got the model in white. This model does have a pretty expensive price tag but we bought it over the Memorial day promotion and got it with a 35% off sale. When Best Buy delivered our new refrigerator it only took two hours for the refrigerator to cool down to 36 degrees and the freezer to -5 degrees. Within 6 hours we had ice. We have had the new fridge for about 3 weeks now and I can say we are quite pleased. The best features of the refrigerator are: The Middle Drawer - this is a great feature with multiple temperature settings. We keep it at the cold drinks setting of 33 degrees. The drawer has become our snack/meat drawer. We keep drinks, yogurt, dairy items, snacks and fresh meat. At 33 degrees the meat is good for about 6 to 7 days. The Ice Maker - At times you can hear the ice drop and it is louder when there is no ice already there. The ice maker is very fast and it seems to make ice every 45 to 55 minutes. I did buy an ice bin to keep in the freezer with extra ice but I am finding my wife and I can not use ice fast enough to deplete the ice maker. The ice maker can hold up to 4.2 pounds of ice. This is about 9, filled to the top, glasses of ice. Ice and Water Dispenser - the compartment for the water dispenser is tall enough to fit an ice tea pitcher. The ice dispenser will put out either regular cubes or crushed ice. You do have to hold the glass up close to the opening when the crushed ice dispenses or it will spill out. Shortly after using the crushed ice feature when you try and get cubed ice some crushed ice will come out. Other reviews listed this as a negative, so far every refrigerator I have used with a crushed ice feature will also do this. Shelving - the shelving is high quality with stainless steel trim. It is well designed and allows you to fold shelves back to accommodate tall items. The shelves in the door can easily accommodate gallon jugs and 2 liters. The produce drawers allow you to control the humidity levels and our veggies and fruits do seem to be keeping their freshness longer. Noise level - Compared to our old refrigerator the Samsung is very quiet. You can hear a slight hum when it cools down but it cools down very quickly and the hum shuts off. LED display - all of the controls are easy to use and function great Interior lighting - the LED lighting is impressive, especially if you open the refrigerator in the dark. Very bright lighting with a slight blue glow. Freezer - I read from Samsung's website that the refrigerator and freezer do not share the same circulated air. There are two evaporators, two motors, etc. Because the freezer is continually circulating it's own air it is able to reach -12. When you open the freezer drawer you do not feel the cold air escape. Our old freezer was not able to get that cold. I would normally throw things out after 3 months. I would be comfortable keeping food in this refrigerator's freezer for 6 months.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    JUNK ~ DO NOT BUY!

    Posted
    Starwarsfan

    Do not buy a Samsung refrigerator! When you select ice and press the dispenser button, the fridge dispenses water first & then ice. When you open the door to the fridge, ice & water drop out of the ice maker. The ice maker does NOT auto defrost! Ice builds up in the ice maker compartment. The dispensed ice is ALWAYS FROSTED! The water filter makes a loud noise when you dispense water. We have called Samsung starting right after the purchase. We were told that the water filter noise was normal. We were also told that it was normal for a little water to dispense when you selected ice and that issue would go away on its own after more use. This information was false! Samsung sent a "so called" authorized repairman to install a new ice maker. After almost a year, that company now says that their tech is NOT trained to work on Samsung equipment. Samsung has sent another authorized dealer who informed us that the ice maker installed by the previous tech has known issues and that although the part number is the same the part has been improved to fix the so called problem. Samsung will NOT pay to have the correct ice maker installed! They have NOT stood behind their product! ~ This fridge looks beautiful in the shiny black finish that almost shows your reflection on the show room floor. When you get it home, you find out that the finish shows fingerprints and EASILY scratches. One tech actually told me to wax the fridge. Summary ~ don't buy a Samsung fridge!

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Not so great start, but fully satisfied now.

    Posted
    Robert
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I purchased this refrigerator on 1/25/17. It was delivered about a week later. Right away it would randomly beep. About every hour, give or take. The control panel would light, and the ice selection would change. Otherwise it was working perfectly. I Contacted Samsung. They asked that I try a bunch of different things. Nothing stopped the beep. They arranged for a repair tech to come out. No one showed up. They tried arrange for another, but could not find one. So they were going to look into a refund or exchange. While waiting to hear back, I decided to contact Best Buy's Geek Squad. I had purchased the Geek Squad service plan. They made arrangement to have new control panels shipped and scheduled a visit. The Geek Squad came and replace the main control panel on the fridge and the ice/water control panel on the door. Unfortunately the beeping continued. So they arranged to replace the door, figuring it was a possible short in a wiring harness, either in the door or the cabinet. The Geek Squad was back today (4/12/17). He replaced the door, and the beeping has stopped. I am completely impressed with the features of this refrigerator. I did a lot of comparing before deciding on this model. It has a super large capacity, packed full of features. And I love the Flex Drawer. I don't fault Samsung for a glitchy appliance getting past quality control... it happens. Samsung was quick to respond to me. But they have no one in my area to service what they sell. They did not give me any difficulty in offering a refund or exchange. Reviews on Samsung refrigerators are good. But because of some complaints about ice maker problems on previous models, I decided to get the extra Geek Squad Service Plan for piece of mind. All of my appliance are Samsung. No problems with any other item. I highly recommend getting the extra protection. Not because of bad customer service on Samsungs part - they were willing to make things right with a refund or exchange, but because when Samsung couldn't get the problem fixed, the Geek Squad did. And I also want to give 5 Stars to the Geek Squad tech to came to my house each time - Great Job on his part.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    This fridge looks great! Bigger than I expected.

    Posted
    ryannah05
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is a very attractive fridge. The black stainless doesn't smudge or show fingerprints too much, but it does need to be wiped down regularly to keep it looking its best (not a bad thing to do to a fridge anyway). We LOVE the snack drawer between the main fridge on top and the freezer on the bottom. The one thing it needs is some kind of organizer or divider -- I ended up getting some small plastic bins to organize the space. But I like that the kids can just open that drawer to get the things they're usually looking for without opening the whole fridge. I like the French doors in the main fridge that let me open just the side I need, and I like how much space there is inside. There is one funny little shelf in the door that doesn't seem to fit anything other than cubes of butter or maybe cheese sticks. We're still figuring out the best way to store and access eggs, since there's no obvious spot for them. This is my first bottom freezer, and I'm still getting used to it. I don't dislike it, but I'm still adjusting. The freezer drawer is very useful, but I wish it had a better divider system - the one in the fridge is basically useless -- things fall right through it. I got plastic bins for the freezer drawer, too. I also got bins to organize the snack drawer. The ice maker is pretty small and not easy to get out -- we moved our old fridge into the garage and hooked up its ice maker out there for times when we need a lot of ice. The fridge is a standard height and width, but it's deeper than I expected. There's about 1/2 inch of clearance for our pantry door to open now. I realize it's my fault for not measuring the depth in the fridge spot, but it was still a surprise.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    This refrigerator is JUNK

    Posted
    DeannaH

    We bought the Samsung 28 cu. Ft. 4 door French door refrigerator in stainless steel. We have had nothing but problems with the refrigerator since we bought it. I definitely would look at a different brand refrigerator! Since we bought it the ice maker has never worked properly. It would crush the ice instead of giving you whole cube. The ice cubes would come out partially thawed. First the ice cube tray cracked. That was $130. I continued to have the problem and contacted Samsung. They would just send an email saying to check for leaks, ect. Nobody got back to me with a real solution. Then the problem continues but now the ice maker freezes up and there is ice froze on the outside of the ice maker and the ice cubes jam before falling into the ice cube tray. I contacted Samsung again and they told me to do the same thing. Check to make sure the ice door is closing, check for leaks, and empty everything out of the refrigerator and let it thaw. NOTHING fixes it!! I am absolutely so fed up with this useless refrigerator. I have to thaw the refrigerator and ice maker out once a month. That is absolutely ridiculous! And now there is a loud humming/grinding noise in the back of the refrigerator. Please save yourself all the hassle that I have had to go through with this JUNK refrigerator and go with a different brand. The refrigerator and ice maker are useless and Samsung customer service is horrible!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Do NOT buy a Samsung brand appliance

    Posted
    DarthNugget
    • My Best Buy® Elite Plus MemberElite Plus Member

    I will start by saying I read most of the reviews on Best Buy and on other sites, like Amazon and Consumer Reports before buying this refrigerator. I saw some of the negative reviews that spoke about bad Samsung customer service and thought "well, maybe it's just one or two people" or "what are the chances that I would get a bad fridge". Well, I am remodeling my kitchen and it took a while to get the fridge installed. It has not a bit of damage on it and we were very careful installing it. Well, my luck, the fridge doesn't work. I have a five year best buy warranty. I called Best Buy and it's in the first year, so they cannot do ANYTHING. I had to call Samsung. Well.....PLEASE NEVER BUY A SAMSUNG APPLIANCE. We have been through h3ll trying to get a brand new fridge fixed. There have been multiple service calls, with horrid service techs that had no clue what they were doing. They were never able to figure out why our fridge didn't cool anything. They wasted multiple days where we had to stay home from work, which cost me over $500 out of pocket. Samsung has not been helpful in the least. I have had to make approximately 40 calls to them. They have NEVER called me back when they said they would ("we will call within 24-48 hours", but then I'm still calling a week later....). I'm a month into dealing with Samsung customer service now, the fridge is STILL not fixed and I cannot afford to spend yet another $2400 on another new fridge. Best Buy sales manager has been great in her attempts to help, but there really isn't anything she can do since Best Buy doesn't cover the first year of warranty. I'm literally on hold with Samsung yet again (it's a daily call with them now and they are still screwing up. This is the third time they said to wait for a call back for "advanced support" and they are supposedly authorizing a replacement, yet they haven't done so. They keep coming up with excuses for why they haven't. I will personally never purchase another Samsung appliance again. They are worse than Comcast (and if you have Comcast, you know what I mean). In all honesty, no one should ever have to deal with them, as it is a very unpleasant experience. Do yourself a favor and do NOT buy from them.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Awesome Fridge - Quiet Compressor

    Posted
    imadmond

    I read ALOT of reviews before I buy, so in fairness I have to submit my own. I like to make it simple/concise: Pros: (Best Buy Guys were GREAT, Delivery was flawless, along with salesman was the BEST!!! The salesman was so good, I even brought a TV from the appliance guy. - I also brought an LG Washer/Dryer will review that later. Pros for Fridge: - Very Quiet Compressor - I stay in a Ranch so I like quietness and I didn't want to hear the fridge running and with this one I don't. GREAT feature!! - Look - It looks really really good in my kitchen - I love the 4 door, the flex space in the middle is perfect for me to store things that I like to get to quick without opening the big fridge. - The light in the fridge!! When you open it, it is like 'todaaaaa' (sp), like WOW look at all the light - just wonderful. - I love the stainless steel look it flows well with everything else - Lots and Lots of space, I think it is too big for just me (1 person), I have brought $200.00 worth of groceries and I can't begin to fill it up, so for a family it will be perfect Con: The only major 1 thus far - The Ice Maker is Loud, but only when it drops the ice, It is so weird it is like all of a sudden, you hear something hard drop, like it had a long long way to fall. Now it may be because my ice maker is not full, but it is weird that I hear it while watching TV ( I have the open floor kitchen plan) - I don't know how to open ice maker. Not saying it is not in the manual but who reads those?? :o) I would highly recommend this fridge, the only reason it didn't get a 5 because of the Ice maker, but that may be very normal. And I love the 10 year warranty on the compressor!!! My last fridge (Frigidaire, will never by one of those again) the compressor went out in 7 years, so I like that Samsung is standing behind their Fridge.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Esthetically appealing, annoyingly loud

    Posted
    SSSTTVS
    • Verified PurchaserVerified Purchase

    This refrigerator looks and feels great and we love the lighting and setup of the shelves inside. However, the right door shelves are great for two gallons of milk on the lower shelf but the other two above are only good for small/short jars and bottles. The shelves on the left are not as good and are more limited in use than those on the right side door. I say that because of the shape due to the ice maker. It's not that we hate them but I am saying that it's harder to find a lot of items that fit there conveniently. The ice maker is hard to pull out and the dispenser is slow in my opinion. Maybe it's because the ice pieces are smaller and it takes more ice to fill up my cup. Also, when you select ice and push the button, water comes out of the water dispenser. It's a small amount but it does end up in the tray below. We like the freezer and love the middle drawer for our children. We keep cheese, fruit, snacks and juice boxes in there so they can reach them without assistance. My kids are 4 and 7. So far this fridge has been very loud and even to the point where some glass jars in the doors will rattle against each other. I'm not saying it's loud like a saw but it's annoyingly loud if you're sitting at the table and don't have the TV on and no one is talking. It's almost as if the motor is constantly running and rarely shuts off. I can't decide if it's the compressor or the ice maker or what but to me, in 2014, a refrigerator that costs almost 3k once you add in Geek Squad protection and taxes, SHOULD NOT be this loud. I will be calling Geek Squad about this in the next week or two. Also, the doors have to be shut and I mean pressed shut. Not like our old side-by-side that you could open the door all the way, grab what you needed and basically get the door started with your foot or elbow and it would shut. You have to purposely shut both doors. Itt's not a huge deal unless you have small children who don't pay bills. I'm giving this product 3 stars and almost gave it 2 because the look and feel are great but the noise and ice dispenser are too big of an issue to our family of 4. I would try a different brand and or make Best Buy show you one that is running so you can hear it foryourself and make sure you like the door storage.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Loud - floors shake

    Posted
    Loudounpurchaser

    We purchased this refrigerator because we are a family of 5 and needed more space than our old side-by-side provided. We selected the Samsung based on its good reviews, looks, and capacity. The good - it looks great and seems to have a ton of space. The exterior pull-out drawer seems very convenient. It keeps food cold. I can't say much else because I haven't had it very long. The bad - it's loud. So loud that it vibrates our wood floors. You can see the liquids vibrating inside of the refrigerator. We've only had it 24 hours and I called Best Buy to report the very loud, obnoxious buzzing/grating sound. Because I didn't purchase the Best Buy warranty, they would not help me unless I paid for assistance. It's only been in my home for 1 day. I contacted Samsung, they suggested that the refrigerator needed to be leveled - something the Best Buy installers did not do when they delivered it. I read the owner's manual and leveled the refrigerator front to back and side to side, but the noise persists and my floors are buzzing. You can hear the refrigerator throughout the main floor of my home and into the basement. Buyers beware!! It looks snazzy, but you will get no help if something is wrong - even after only having it 24 hours. I'm calling Samsung again and hoping for another suggestion for how I can fix my brand new refrigerator and thinking of purchasing the Best Buy insurance because it looks like I'm going to need to repair my $2k refrigerator during the first week of ownership.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    A fridge for the way we live

    Posted
    bluemusicsheltie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Remodeling our kitchen, we updated the appliances, and found this fridge to be stylish, energy efficient, useful (and on sale!), with lots of space for produce and groceries. We have been using it now for only 2 weeks but are pleased with its features. Having the freezer on the bottom prevents having to bend down more regularly needed items in the fridge, and the internal drawer and dividers allow us to organize frozen food. The central drawer is wonderful for items we use all the time, like deli meats, yoghurts and cheese, allowing easy access without having to open the main fridge. Although we haven't tried it yet, the drawer can also be adjusted in temperature down to soft freeze if needed. The lights are so bright, we can see into every corner clearly, and they also remind us by continuing to shine if the fridge door has not been closed properly, with the alarm being a backup if we still don't notice. The doors are substantial, and well-insulated, but the door shelves do not hold as much as our last fridge because of the space taken by the icemaker. The ice maker so far has worked well, and the only noticeable sound is the new ice falling into the storage box. We love the water and ice dispenser in the door-- so convenient. The only other drawback is that our fridge is installed next to a wall, so one of the doors has to be opened carefully so as not to hit the wall. The drawers are no problem, opening effortlessly, and we we have enough space to open the other side fully. So far food has stayed fresh and temperatures constant. The fridge is quite bulky, probably because it is so well-insulated, and is a full 36 inches wide, (despite the measurements listed in the specifications,) so make sure you have enough space for it, and room around it so that it can be moved in and out for maintenance and cleaning behind. Although the filter is easy to change, I understand that it is pricey, so that needs to be taken into account when budgeting.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Horrible quality and service

    Posted
    neversamsung
    • My Best Buy® Elite Plus MemberElite Plus Member

    We are so disappointed about this new refrigerator and now angry with the local service team. So regret didn't pay attention to the bad reviews on Amazon. I got this one new on June, It only looks nice and big. It starts generating loud noise since October. Continuously ruin your life, even hear that in the 2nd floor. After playing with it, we found the funny thing is you can temporarily stop that noise by opening and re-closing the door. However, that noise would come back soon of course. We got local service first visit was on Nov 6th, which we asked one day off, he changed one fan, which didn't fix the problem. Second visit was on this Tuesday December 1st, didn't fix anything since he said he didn't have the part with him. Then rescheduled to December 3rd. So this is my third time asking for a leave in one month for this refrigerator! I was at home, while your technician didn't knock my door and directly left a note on my door saying that he missed us. This is totally lying. I'm not sure why he didn't wanna knock the door. I guess most likely he is not sure how to fix the issue with this annoying refrigerator. When I called in the local company, they told us he would come back next Monday. While I'm waiting for him, it seems he would never show up. I already lost four days' salary, and I don't wanna lose my job because of the stupid Samsung appliance and service team. I'm so disappointed about Samsung now. No geeksquad, of course Bestbuy never helps in this situation even for a Elite Plus member who spent over $ 4,000 a year. Please please never buy this model, and get away from Samsung!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Why is Best Buy selling defective refrigerators?

    Posted
    Jody
    • My Best Buy® MemberMember

    I bought this refrigerator in July of 2014 and it's worked great for the past three years. Until about a month ago when it started making a terrible noise. I called Samsung and the technician said it was ice building up around the ice maker making the fan blade hit it. Technician said to unplug it (??) to let the ice melt. I thought that strange that a top of the line fridge like this would have this problem but I did what he said and the noise stopped. For a week. Then the noise started again. I called Samsung again and they made an appt. to send a technician (not for several days) and quoted me several hundred dollars for a service call. Then two days later the fridge just stopped cooling. At that point I decided to do some research and I find that thousands of consumers are having this same problem with their fridges to the point that a class action suit has been filed about it! Best Buy must have known this before they sold it to me. I bought this fridge because of the reviews on this site. Are they for real?? I am so upset and I'll never buy another Samsung anything and definitely not from Best Buy!

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Product on the second attempt!

    Posted
    Coffeemike
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We spent a lot of time looking at the different layout, options and features of this type of refrigerator before deciding on this Samsung. I read the reviews and it got great reviews by most people with a few "other than the noise, this is a great unit" type comments. I attributed those reviews to ultra sensitive ears because most people did not object to the noise and we proceeded with our purchase. Two very nice and efficient guys delivered our "1st unit" on time and with care. It looked great, but that night as we began loading our items into the refrigerator we realized how loud it was. I could sit in my office, 50 feet away from it and hear it run - not pleased. Because it sounded like a home made ice cream freezer running, I called to get a replacement. The "2nd unit" arrived via the same manner, on time and with care. The delivery guy, Pete, assured me the noise level coming from unit 1 was not normal. That second unit has ticked all the boxes, included low noise level (just a slight fan sound, nothing bothersome at all). We really like refrigerator. It replaced a very nice side-by-side unit, but we really like the layout of this machine better. Really nice lighting as well. Also, lots of comments in the reviews about the ice and water. Our take on that is: yes, the ice cubes are smaller and dispensed at a slower rate than we are used to but that doesn't mean it is unacceptable - just a little different. I kind of like the smaller cubes. The water dispenser works great, good flow, nothing crazy. One last thing - your opening better be exactly 36" wide or greater or this beast will not fit. It shows a width of 35.75" I believe, but there are little vents at the base of the sides of the refrigerator that take up the additional .25" of the opening.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great fridge, terrible ice / water dispenser

    Posted
    Nate
    • My Best Buy® Elite Plus MemberElite Plus Member

    1st off I’d like to give this a 3.5⭐️ review. My wife and I bought a fixer upper after giving birth to our twin girls. Having a 6 year old already we knew that having a family of five would require top end appliances for future use. After shopping all over we decided to go with Samsung appliances (I’ll review the rest of them later). There were countless things about this fridge that we loved when checking it out on the display. The most important being the size as we didn’t want to have to replace it for a larger one as the girls got older. Fast forward a year and a half later. My wife and I love the fridge minus one flaw, which to us is massive. The ice/water dispenser. The water comes out incredibly slow and the ice takes fooorrreeevvveeerrr to dispense. And on top of that the ice maker freezes over constantly. No mater what temp we have it set, we’re in there a couple times a month scraping the ice out in order for it to work. So incredibly frustrating. For this reason alone I would have bought this fridge without water & ice in the door. Everything else we love, just a terrible design for the ice and water.

    No, I would not recommend this to a friend

    • Brand response

      Samsung

      Thank you for bringing this to our attention, Nate. I understand how frustrating this may be and would love to discuss this further with you. Please reach out via any of the following outlets and reference ticket number 1139124212.
      1. Facebook Messenger:  http://m.me/samsungsupport
      2. Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
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      We look forward to hearing from you. ^Lo Samsung

  • Rating: 5 out of 5 stars

    Fantastic design and function...

    Posted
    AGMC
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I had my 8 year old GE refrigerator go dead with perfect timing. I purchased this duing the 4th of July sale. Refrigerators are not items I typically research for purchasing, so when I was forced to by one, I didn't realize that the savings during the Independence Day sale were really worth it. I can't say that buying any refrigerator would really be worth paying over $2,000, including this one, but as an overall assessment of the product, it is fantastic. The cooling remains consistent, even during warm weather, and Samsung has an extended length warranty on the compressor, which can be the most expensive fix on any refrigerator. The 4 door setup is great. I didn't realize how appreciative I would be of that compartment alone, until I realized how great it can be to have a dedicated drawer for 12oz cans and water bottles,that keeps a temperature separate fromthe main fridge. And considering how spacious the fridge is inside, it also happened to be less bulky than my 25cubic foot ge. So, for those of you that are in the situation I was in, I would definitely have this particular model on your list to buy. The original retail price was over 3000 dollars. It has been on sale for 2, maybe 3 years, and hasn't been discontinued. Judging from the way of modern day sales, There is something to be said about a product that remains around that long, despite not having been just announced. I am hoping that this one lasts longer than the 8 years my GE lasted, even if I was told that is typical average nowadays. If I were to have any criticism, it would be about the finish being a fingerprint magnet, but that is something I expected. I just didn't realize how prominent it would pick up prints. Nothing an easy side-to-side wipedown can't cure, with stainless steel wipes. Overall...this model is worth it.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Cheap Drawers; Awful Customer Service

    Posted
    jordanea00

    Purchased the refrigerator during the summer of 2016. Within days of install, one of the food bins developed a crack in it. I immediately called Samsung, who dispatched a technician to view the defective drawer. The technician took pictures of the drawer, and it said he would send to corporate for a decision. I called for a status on when I could get a replacement drawer, and the reviewer asserted I had damaged the drawer, and refused to replace it unless I bought another. I argued that it was evident from the photos, I had not damaged the drawer...it was in a closed refrigerator with no dings or dents on any of the surfaces...the drawer just cracked. Needless to say I still have the damaged food bin. Despite having purchased a number of Samsung products, including four mobile phones, a washer, a dryer, and the subject refrigerator...all of a sudden I was not a loyal, paying customer, but a person trying to defraud Samsung for a food bin!!! Since then, I have sworn off all Samsung products, and encourage all my contacts to do the same!!!

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    2 year update: why did we buy it?

    Posted
    Tmaria83

    After 15 years we finally decided to replace our old refrigerator. After walking through the best buy store we feel in love with the design of this samsung refrigerator. Ours is an older model but looks exactly like the one shown. The design was gorgeous, the compartments were fantastic and it was a samsung. We knew the brand was reliable for things like phones and TVs and we were a little skeptical buy we went with it and we are not ones to buy warranty we always thought it was a waste of money but something told me let's just get it since we weren't familiar with Samsung in the appliance arena. A couple days later after we got our beautiful fridge I was showing a friend and she looked at me like oh boy. She said she bought the same one a year prior and it was already giving her problems and she regretted not buying the warranty. After my stomach dropped for a second I felt a sense of relief cause we bought the warranty. This fridge is quite a bit of work. You need the extensive filter every other month it seems like and about 8 months ago All of a sudden it went caput. The ice machine was acting slowly and water tasted different. New filter? Maybe ok let's change it again. But over time we noticed the ice doesn't work as well as it use too, the water started tasting different and the temperature in the fridge started to change. We thought we were crazy but in the last two months it went totally downhill. No ice. Barely water but im not drinking it and the fridge isn't cold anymore. We decided to empty the whole fridge from top to bottom and disconnect it maybe a reboot if you will would help. Nope. Same performance. Finally I called our warranty and they came out 2 days later. He technician stated we needed new parts for the ice maker and the something about the fridge not knowing it's cold I cant remember. Why i cant remember because this was 3 weeks ago!!!! Parts are on back order till the 25th of this month and we are forced to be without a workin fridge. I'm pregnant with a 5 year old. Never again will we ever buy samsung for appliances. I'm sticking to phones and TVs. My recommendation. Do not buy. Stick to the old reliables.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Very nice fridge, but a few small issues

    Posted
    tptran07
    • My Best Buy® Elite Plus MemberElite Plus Member

    Loved everything about the fridge, minus two small problems. First problem, although small was very annoying. The sticky tape that is used along the edges of the fridge, once removed, left an enormous amount of sticky material. I'm not talking about a few spots here and there. The entire area that the strip had covered, was left sticky. Used alcohol, windex, and then a gook remover. Eventually after a lot of elbow grease was used and a light scrubbing pad (gotta be careful, dont want to discolor/ruin the stainless steel), the sticky material was removed. But it seems kind of silly that at least an hour (all together) had to be spent removing something from a brand new expensive fridge. Second issue I had was with the middle drawer. It seems no one else had this problem so maybe I am just unlucky... the middle drawer often does not close all all the way. Twice I didn't notice the door was not flush and it was left open for a few hours. It often happens when I open, then close that drawer. It does not close all the way. I must then pull the drawer back out, and close again. It is very odd... if I could re do the purchase.. I probably would just get the 3 door fridge as this extra drawer has caused a lot of double checking.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    I love this refridgerator

    Posted
    CRFB

    I've had my new Samsung 28.2 Cu. Ft. refrigerator for one month. Due to the lack of time I've had the refrigerator, I'm only going to give a 4 star rating because I cannot yet comment on service history or longevity of the product. First of all, I am in love. The size is exceptional and the brightness of the interior lights is wonderful. I can see everything. This is my first french door style and I wish I had considered this style of refrigerator before now. It's wonderful to have my most used items at eye and waist level. The flex drawer is great for storing cold drinks and lunch meat and cheeses. The freezer drawer is spacious. I was initially worried that it would become an unorganized mess, but I've been able to organize and divide with some inexpensive plastic bins, so I'm very pleased! The only thing that is not so great is the ice maker. It doesn't make ice super quick and the cubes are smallish and sometimes look like they have melted a little bit. Although this is not a big deal for me, I could see how others might be unhappy. My previous Samsung side-by-side made great ice and lots of it. The water coming from the door was also very cold. This is not true for my new Samsung. Yes, the water is cool/cold, but not super cold. I think the reason behind this is that the ice maker and water are sitting in and running through the refrigerator which is set at 36 degrees----- unlike my previous side-by-side where the ice maker and water were running through the freezer which was set at -4 degrees. Since I have no previous experience with French Door refrigerators, I can't say that poor through-the-door ice is somewhat inherent to this style of refrigerator, but given the warmer environment where the ice maker is placed, it seems to me that is what causes the issue. If having a great ice maker is important, maybe a side-by-side refrigerator would be a better choice.

    I would recommend this to a friend