Skip to content
Main Content

Customer Ratings & Reviews

Your price for this item is $2,399.99
Save $480
The previous price was $2,879.99

Customer reviews

Rating 4.4 out of 5 stars with 1406 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products or points for an honest, helpful review.
Page 1 Showing 1-20 of 1,406 reviews
  • Rated 4 out of 5 stars

    Really like it but

    |
    |
    Posted .
    Owned for 1 month when reviewed.

    Really love the room and the flex drawer, The flex drawer allows you to have a just above freezing but much colder than The main fridge, perfect for meat, breads, anything you want to preserve longer. My potatoes seem to stay perfectly fresh in the veggie drawers. I’m able to keep my large coffee creamer, milk and orange juice in the door the other shelve easily has my tall, large mayo, ketchup, relish mustard and top door shelve has jam etc. I also like being alerted when the door was a not shut, that has helped a lot. The bad is: what fridge has a water dispenser that has no drip tray or a light! The water goes on the floor because the dispenser protrudes beyond the would be drip tray area so it goes directly on the floor! No light is annoying and frankly unreal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the flex drawer

    |
    |
    Posted .
    Owned for 1 month when reviewed.

    It took a lot to actually get the refrigerator here and installed but the appliance itself I love. I especially love the flex drawer. I keep deli meat & cheeses and items I access the most. I don’t have to open the entire refrigerator. And I can keep that drawer colder than the frig. So far A+

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung fridge

    |
    |
    Posted .
    Owned for 1 month when reviewed.

    Bought this as an open box fridge (fair) and was basically in brand new condition for a fraction of the original price. Very nice fridge with smart notifications.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Design, Flex zone drawer

    Rated 4 out of 5 stars

    So Far So Good.

    |
    |
    Posted .
    Owned for 3 weeks when reviewed.

    We were leery when we read several negative reviews, But then we realized that virtually EVERY fridge out there has lots of negative reviews, so we decided to roll the dice with this unit which is beautiful and has all the features we were looking for. We’ve had it a month. It initially cooled down faster than I thought and was making ample ice in about 24 hours. The flex drawer’s configuration is easy to adjust and is perfect for deli meat and bottled beer. I haven’t measured with a thermometer, but I can tell that the right door where we keep milk is not as cold as the main body of the fridge so I keep the temperature a degree colder (36) than the recommendation. Plenty of space in the freezer with an extra, shallower storage above the deep one so you don’t have to dig around as much. Ice maker works great, but crushed ice (which we virtually never use) comes out uneven and tends to leave a bit of residual ice on the chute which will melt and drip into the reservoir. Not a huge issue unless you use lots of crushed ice. You can control the temperature with your phone which is neat, I guess, but useless to most people. If your kids leave the door open, you’ll get a message on your phone so you can call home to give them a verbal tug on the ears. Aesthetically, the fridge is beautiful. Clean lines and relatively unobtrusive branding. Overall we’re happy so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful upgrade

    |
    |
    Posted .
    Owned for 1 month when reviewed.

    I am really like my new refrigerator. I have always been limited in the size of refrigerator that would fit in my house. Well our kitchen remodel opened the door for some major changes and purchasing a larger refrigerator with ice and water access in the door was a priority. So far it is working like a charm. Ice is available every time we want it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My Samsung refrigerator

    |
    |
    Posted .
    Owned for 3 weeks when reviewed.

    I love my refrigerator the color big enough for our family

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator

    |
    |
    Posted .
    Owned for 3 weeks when reviewed.

    This refrigerator has all the features I wanted. Even discovered some I didn’t know until I started using it. The chime when the door has been left open is great but annoying if you have it open for a reason.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Margie’s refrigerator

    |
    |
    Posted .
    Owned for 1 month when reviewed.

    Everything was awesome they came on time and installed everything and reviewed the user manual

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung fridge

    |
    |
    Posted .
    Owned for 1 month when reviewed.

    Our fridge has been working wonderfully! The ice and water taste better than ever! Tons and tons of space! If I could do 10 stars I would!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Customer

    |
    |
    Posted .
    Owned for 3 weeks when reviewed.

    Our refrigerator was on the brink of dying...I went to the Best Buy website and was able to purchase this Samsung 28 cu ft refrigerator sight unseen. It was on sale at a great price - when it arrived it was so much better than I thought I was purchasing- very happy customer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best buy frig

    |
    |
    Posted .
    Owned for 1 month when reviewed.

    Im very happy with this refrigerator. Im not sure of the longevity of this refrigerator. Todays appliances dont seem to last so long. My previous kenmore crapped out in 7 years but was in perfect condition except cooling went out

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect refrigerator

    |
    |
    Posted .
    Owned for 3 months when reviewed.

    That it’s a big refrigerator and. Fit perfect on my kitchen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Refrigerator with lots of features

    |
    |
    Posted .
    Owned for 3 weeks when reviewed.

    We have the fridge for more than a week now and we are so happy to replace our old GE refrigerator with Samsung one! It works silently. It has so much more space that it can hold 30% more stuffs than our old one. One issue that I have is not able to connect to the WiFi but I am yet to check the manual. We are really happy with this purchase and hope this will last for really long years!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Earl's New Fridge

    |
    |
    Posted .

    Like the product, especially the center FlexZone Drawer. Only issue is the right front door was received with 3 sets of dual dimples in the skin adjacent to the handles from left to right across the surface. I called to report this and did not understand the options or attitude regarding how to handle this cosmetic issue, which remains outstanding.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice refrigerator but I had to exchange

    |
    |
    Posted .
    Owned for 3 weeks when reviewed.

    The refrigerator itself is nice but I had to exchange immeditely because it had remarkable scratches at front. The customer service exchanged the refrigerator after a couple of days. They offered choices of gift card or replacement but we chose replacement. No complain so far about the refrigerator itself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best refrigerator ever

    |
    |
    Posted .
    Owned for 1 month when reviewed.

    This is the best refrigerator I ever have. This is enough big and is easy to order all food and drinks in. Even in my old freezer, everything looked like a disorder but in my new freezer, everything is in the correct place. Nice refrigerator!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great size & value

    |
    |
    Posted .
    Owned for 1 month when reviewed.

    Great value! This fridge has a lot of room & runs quite silently which are 2 very important factors for me. It is definitely print resistant & any grime wipes away easily & doesn’t leave any “swear wipes” behind.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Design
    Cons mentioned:
    Noise

    Rated 4 out of 5 stars

    Quiet and Attractive

    |
    |
    Posted .
    Owned for 3 weeks when reviewed.

    This is our first "drawer" refrigerator. It is very attractive and "big", but I think it could have been architected a little bit better. I'd have preferred it be a few inches wider than deeper. I think the ice maker in the door rather than both in the door and in the fridge would have made for better shelf organization and efficiency. The left door with the cold seal closes a bit loud and rough, which also wouldn't be as big of an issue if the ice maker was just in the door and not half-door and half-fridge because there wouldn't be shelf storage banging each time the door closes. There aren't any "tall" shelves for taller drink containers like wine bottles or large milk or tea jugs. You can adjust one shelf so that it slides back to make a taller shelf, but only half-deep, so it really isn't very much "tall" shelf room. Or you can remove one shelf on the same side as the ice maker, but there again, because the ice maker is both in the door and in the fridge, you're only getting half as much "tall" shelf space there also due to the ice maker parts that are inside the fridge itself. I wanted an ice maker, but I didn't realize exactly how much fridge space that would take up and again, I think it's the design and not unavoidable, with a redesign since fridges have had ice makers for decades and they have been better designed to maximize space before. It would possibly be better to be able to rearrange and customize the shelf space as needed. I'm adjusting to this "drawer" storage idea, but so far I'm not sure its better and I'm wondering how much fridge and freezer space I've lost to the door/drawers division. It is technically a bigger fridge, but I don't know if it is actually roomier than my older, slightly smaller fridge because of the ice maker and shelf design and I'm not sure it would be bigger on its own, if I hadn't kept our old fridge for the garage. I've only had this appliance for a week. My purchase date was 12-1, but it wasn't delivered until 12-24 and it would have been 12-30, if I hadn't logged into my Best Buy account and noted I could move the delivery up, which Best Buy said they would inform me of if it was possible, but no one did - I might have been able to have the fridge much sooner if I'd logged in sooner and checked for earlier dates, but I took them at their word. So, I'm still getting a feel for it. It is very attractive and very quiet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love my new refrigerator!

    |
    |
    Posted .
    Owned for 3 weeks when reviewed.

    I love my new refrigerator! I can open the doors and see everything that’s in there. The lights inside I like stage lights! Everything can be so organized. And I love the Tuscan color.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value!

    |
    |
    Posted .
    Owned for 2 months when reviewed.

    The refrigerator is a great value for the money. The only negative thing about the refrigerator I would have to say is that the doors don't slam shut like other double door refrigerators, You have to push them close.We caught the refrigerator on sale and got a great deal, And it hasn't given us any issues yet in for the size holds a lot of food. A lot!!!

    I would recommend this to a friend

Shopping Assistant