Customer Ratings & Reviews
- Model:
- RF28R7201SG
- SKU:
- 6323225
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers are positive about the spaciousness, Flexzone drawer, design, and fingerprint resistance of the refrigerator. They appreciate the ample storage space, convenient drawer, stylish design, and easy cleaning. However, customers are negative about the ice maker, noise, price, warranty, and installation. They have concerns about the ice maker's performance, noise level, the refrigerator's cost, warranty coverage, and installation issues.
This summary was generated by AI based on customer reviews.
Samsung
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, been using it for six months no problems
I would recommend this to a friendNew ice box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does the job as expected,no water or ice light, needed
I would recommend this to a friendDoor Mechanism Faulty
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had 4 months and the left side door latch started getting stuck and would close properly. Now a piece of the plastic door latch is broken.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're happy to be of service, LadonnaS. We'd love to talk to you more about your fridge to determine how we can help you better.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145327832, to help our team pull up your information.
Have a great day!
^Chrystel
Excellent !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good service. Excellent attention! At time. Good installation!
I would recommend this to a friendRefrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really can give much of a review on the product because I've only had it a couple of days but so far works fine wo
I would recommend this to a friendBrand response from Samsung
Posted .Hi JohnC,
Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
-John
Ad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with it even tho I haven't installed it yet!!
I would recommend this to a friendHorrible
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible fridge. Icemaker was producing frost covered uneven ice. The crushed ice would clog the Shute 4 repair attempts by factory. Finally insisted full refund for purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MichaelB,
Thank you for choosing Samsung for your refrigerator needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day!
^Chrystel
refrig review
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the Flex drawer is just another refrigerator drawer. It really doesn't flex much in temperature. Had lunch meat go bad in it. I've had the refrigerator for 15 months and the ice maker has already gone out. You HAVE to turn the water off to the refrigerator in order to change out the water filter. And the refrigerator is extremely hard to move. So I have to turn it off at the road. Don't buy this!!!
No, I would not recommend this to a friendGreat refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator has all the features I wanted. Even discovered some I didn’t know until I started using it. The chime when the door has been left open is great but annoying if you have it open for a reason.
I would recommend this to a friendMissing door shelf. Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge missing a door shelf. Installation was not complete, we noticed a missing shelf never installed on the refrigerator door. We try to contact back the installation group and never have a returned answer.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rodel
Fridge
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was late coming in twice and there is a dent in the water and ice door . Have to jump through hoops to get any kind of compensation for a dented door.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
The experience is not what we want for our customers. To better assist you with this concern, please contact our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day!
^Chrystel
Beyond Frustrated and Dissapointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge was damaged on installation 2 months ago, no one is willing to service the appliance. Not impressed with Best Buy’s repair program. The installer placed styrofoam under the wheel as a fix and recommended I place a wooden shim as a permanent solution for my new $3k fridge.
No, I would not recommend this to a friendSamsung fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this fridge, the ice maker drawer could be bigger that's my only dislike. I love the beeping sensor which tells me fridge is not shut all the way.
I would recommend this to a friend- Pros mentioned:Design
Refrigerator is aBeautiful addition to any Kitchen
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Absolutely Beautiful. Quality is Excellent.
I would recommend this to a friend Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes weird noises Bottom door squeaky for a fridge at this price.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I can help with that. I have located some information that will resolve this issue you are having with your Samsung Refrigerator door. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Thank you for choosing Samsung. ^Brad
Great buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. It sticks out a little but, you get used to it in a very short time.
I would recommend this to a friendMy Samsung refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my refrigerator the color big enough for our family
I would recommend this to a friendPerfect refrigerator
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.That it’s a big refrigerator and. Fit perfect on my kitchen
I would recommend this to a friendowner
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is not safe the glass shelf blew well over 10 ft on the floor
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We care about your safety.
We would like to speak to you directly about your fridge to have it inspected on our end.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145938657, to help our team pull up your information.
Have a great day!
^Chrystel
Love it!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it!!! Can’t be any happier. Perfect size and perfect use of space.
I would recommend this to a friend
