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Customer Ratings & Reviews

Your price for this item is $1,299.99
The previous price was $2,879.99

Customer reviews

Rating 4.4 out of 5 stars with 1815 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 4.5 out of 5 stars

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87%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,815 reviews
  • Pros mentioned:
    Capacity, Design, Flex zone drawer

    Rated 4 out of 5 stars

    So Far So Good.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were leery when we read several negative reviews, But then we realized that virtually EVERY fridge out there has lots of negative reviews, so we decided to roll the dice with this unit which is beautiful and has all the features we were looking for. We’ve had it a month. It initially cooled down faster than I thought and was making ample ice in about 24 hours. The flex drawer’s configuration is easy to adjust and is perfect for deli meat and bottled beer. I haven’t measured with a thermometer, but I can tell that the right door where we keep milk is not as cold as the main body of the fridge so I keep the temperature a degree colder (36) than the recommendation. Plenty of space in the freezer with an extra, shallower storage above the deep one so you don’t have to dig around as much. Ice maker works great, but crushed ice (which we virtually never use) comes out uneven and tends to leave a bit of residual ice on the chute which will melt and drip into the reservoir. Not a huge issue unless you use lots of crushed ice. You can control the temperature with your phone which is neat, I guess, but useless to most people. If your kids leave the door open, you’ll get a message on your phone so you can call home to give them a verbal tug on the ears. Aesthetically, the fridge is beautiful. Clean lines and relatively unobtrusive branding. Overall we’re happy so far.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Design
    Cons mentioned:
    Noise

    Rated 4 out of 5 stars

    Quiet and Attractive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our first "drawer" refrigerator. It is very attractive and "big", but I think it could have been architected a little bit better. I'd have preferred it be a few inches wider than deeper. I think the ice maker in the door rather than both in the door and in the fridge would have made for better shelf organization and efficiency. The left door with the cold seal closes a bit loud and rough, which also wouldn't be as big of an issue if the ice maker was just in the door and not half-door and half-fridge because there wouldn't be shelf storage banging each time the door closes. There aren't any "tall" shelves for taller drink containers like wine bottles or large milk or tea jugs. You can adjust one shelf so that it slides back to make a taller shelf, but only half-deep, so it really isn't very much "tall" shelf room. Or you can remove one shelf on the same side as the ice maker, but there again, because the ice maker is both in the door and in the fridge, you're only getting half as much "tall" shelf space there also due to the ice maker parts that are inside the fridge itself. I wanted an ice maker, but I didn't realize exactly how much fridge space that would take up and again, I think it's the design and not unavoidable, with a redesign since fridges have had ice makers for decades and they have been better designed to maximize space before. It would possibly be better to be able to rearrange and customize the shelf space as needed. I'm adjusting to this "drawer" storage idea, but so far I'm not sure its better and I'm wondering how much fridge and freezer space I've lost to the door/drawers division. It is technically a bigger fridge, but I don't know if it is actually roomier than my older, slightly smaller fridge because of the ice maker and shelf design and I'm not sure it would be bigger on its own, if I hadn't kept our old fridge for the garage. I've only had this appliance for a week. My purchase date was 12-1, but it wasn't delivered until 12-24 and it would have been 12-30, if I hadn't logged into my Best Buy account and noted I could move the delivery up, which Best Buy said they would inform me of if it was possible, but no one did - I might have been able to have the fridge much sooner if I'd logged in sooner and checked for earlier dates, but I took them at their word. So, I'm still getting a feel for it. It is very attractive and very quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Drawers, Freezer
    Cons mentioned:
    Noise

    Rated 3 out of 5 stars

    Sounds big but its not

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were remodeling our kitchen and wanted another Samsung refrigerator similar to the one we were replacing. This one looked very similar. At 28 cu. ft. you would think there would be a lot of space inside. But you would be dead wrong. The freezer and the convenience drawer have plenty of room, as there are only a couple of dividers. I don't know who designed the refrigerator shelf layout, but they must be used to a tiny house size refrigerator. Half the shelves are unusable. They might hold a prescription bottle, but nothing higher or bigger. The other shelves are too high or low, and leave a lot of empty, unusable space. And one of them has a bar running under it, cutting down on space even further. Note: We bought this in Jan, but with delays getting the contractor, the remodel didn't happen until September.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi dfuz,

      Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the refrigerator's space doesn't meet your expectation. Don't worry will surely notate your feedback about this matter for a better product in the future.

      I highly recommend visiting these links for basic troubleshooting steps:
      https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/

      You may check the installation guide of this product by clicking the link below: See pages 15 to 18.
      https://downloadcenter.samsung.com/content/UM/202105/20210525161422514/FDR_AW3-14_FL_DA68-03833A-05_EN_MES_CFR.pdf

      Specification guide:
      https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/4-door-french-door/pdp/rf28r7201sgaa/RF28R7201SR.PDF

      You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
      https://www.samsung.com/us/support/answer/ANS00079481/

      If repair is needed, please take note of your warranty coverage:
      https://www.samsung.com/us/support/service/warranty/RF28R7201SR/AA

      If assistance is needed, please reach us with the following options to further assist you:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Ticket number: 1144419034

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Rated 4 out of 5 stars

    Nice Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got my out of box refrigerator and I love it so much. I will have to call for service since it makes a loud noise but the refrigerator is amazing. It got delivered, the guys that delivered it were not super professional. They didn’t take it off floor model mode and I almost lost all my food before we finally figured out what was going on. All in all I love it and it’s so spacious and pretty.

    I would recommend this to a friend
  • Pros mentioned:
    Drawers, Flex zone drawer

    Rated 4 out of 5 stars

    Really like it but

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really love the room and the flex drawer, The flex drawer allows you to have a just above freezing but much colder than The main fridge, perfect for meat, breads, anything you want to preserve longer. My potatoes seem to stay perfectly fresh in the veggie drawers. I’m able to keep my large coffee creamer, milk and orange juice in the door the other shelve easily has my tall, large mayo, ketchup, relish mustard and top door shelve has jam etc. I also like being alerted when the door was a not shut, that has helped a lot. The bad is: what fridge has a water dispenser that has no drip tray or a light! The water goes on the floor because the dispenser protrudes beyond the would be drip tray area so it goes directly on the floor! No light is annoying and frankly unreal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful french door

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is awesome its great quality and has tons of room the only thing I would say is I wish theyre was one more shelve on the upper right of fridge but I might look into buying one otherwise its perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Drawers, Flex zone drawer, Freezer

    Rated 5 out of 5 stars

    I love this refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Flex Zone drawer. It works so smooth when you open and close it. You can set 4 different Temps for the drawer. This has Wi-Fi so with the Samsung Smart things app you are able to see and set the current temperatures in the fridge, freezer and drawer. It also shows how many times a day the doors have been opened. The door bins are very nice and a gallon of milk fits neatly in the right hand door.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this samsung 4 door smart fridge

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love this fridge and the ice maker is amazing….the space inside is nice and large with even a shelf space for setting an armful while loading and unloading my refrigerated stuff…..highly recommended

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Samsung fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice refrigerator, same style as the one we replaced. This one has a very simple ice maker, like how the handles tilt up when you pull on them. Install company was great, we had 4 items and everything went well.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Design
    Cons mentioned:
    Noise

    Rated 4 out of 5 stars

    Samsung 4-door refrigerator review

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When initially hooked up, the in door water dispenser dripped for about ten minutes after using while cycling water through the system to flush it out. It seems okay now. Everything else seems fine so far except that the freezer door is rather noisy when being closed. We love the appearance and the storage space of the refrigerator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung - 28 cu. ft. 4-Door Fr Door Refrigerator

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good size large refrigerator with middle drawer for fresh produce/cheese. Freezer size is ok. Ice-water dispenser in door makes crushed or cubed. Need to have a water source they can connect it to already tapped. Took about 30 minutes to take out old unit, install new one, put on doors, connect water. Went over filter location and basic walk thru. Have additional questions ready as they have other stops.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Design, Flex zone drawer

    Rated 5 out of 5 stars

    Great Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Plenty of room. Where the space is limited in the left side I keep small bottles and they fit perfectly. Fridge is beautiful and I love the flex zone. Ice machine works well. Fits beautifully in the space. Thought it would stick out more but happy it doesn’t.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Beautiful disaster

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the look of this refrigerator. It is truly a beautiful refrigerator. The only thing I wish was better is the ice maker. It comes out crushed when it's on the cubed setting. It also makes a mess everywhere.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Spacious Fridge & Freezer space

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge. We love the soft closing of the doors, the French doors can be opened and closed in whichever order while most others one has to always be closed first or vise versus. The space and ways you can change and manipulate the shelving is very convenient. Freezer space seemed to be the biggest of all the refrigerators we looked at. It does not leave fingerprints. Overall great, just not counter depth so it does look massive in our kitchen.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Perfect outside of one issue

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks great and has plenty of space. My one complaint is the water that comes out the of the water dispenser isn’t very cold, which forces you to use ice. Since I don’t like using ice much, I find this annoying. Other than that, an excellent refrigerator.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It's good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for now and looks pretty. I like the temperature adjustable flex drawer in the middle. The ice isn't the best type of ice and it is a tiny bit noisier than my old one. It would be better if I could store more tall items upright without losing a shelf. Some small shelves are not very usable. Installers got the job done fast.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    It’s okay….

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not 5 stars bc we’d only had it maybe a month, & Samsung had to come out to my home twice to service it! It is still leaking but once fixed, I’ll be happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using it for an year now.. first off, looks pretty neat and modern.. does the job excellently well.. absolutely no issues with cooling in summer or winter.. easy to clean and keep it organized.. neatly designed interior for better utilization of space.. love the drawer door , the flex zone must be the fav feature..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sleek Fridge

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge looks great in our kitchen with the rest of the matching appliances. I love the middle drawer for drinks. The shelves inside and on the door are a bit odd in shape (fitting around the ice maker) but so far it's working well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best open box

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buying this open box refrigerator has been the best option I made. It works perfectly!!!!!!

    I would recommend this to a friend