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Customer Ratings & Reviews

  • Front. Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel.
  • 10 YEAR WARRANTY ON THE COMPRESSOR 10 YEAR ENERGY SAVINGS LESS NOISE DURABILITY
  • #1 CUSTOMER SATISFACTION Total Awards 2019 - 2025 Based on total number of Customer Satisfaction awards across all categories, by leading consumer research organization home appliance surveys, 2019-2025 (refrigerators, cooktops, ranges, wall ovens, over-the-range microwaves, dishwashers, washers and dryers
  • Alt View 12. Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel.
  • The image features a full-size refrigerator with a FlexZone drawer that has four temperature settings. The refrigerator is stocked with various food items, including apples, oranges, sandwiches, and milk. The apples are placed in the upper section of the refrigerator, while the oranges are located in the middle section. The sandwiches are placed in the lower section, and the milk is stored in the refrigerator's door compartments. The refrigerator is organized and well-stocked, showcasing the versatility of the FlexZone drawer.
  • The image features a large, metallic refrigerator with a clean, empty interior. It is a full-size refrigerator with a freezer on the bottom, and it has a total of 12 shelves for storage. The refrigerator is currently empty, with no food or items visible inside.
  • The image shows a large, silver, two-door refrigerator with its doors open, revealing a well-stocked interior. The refrigerator is filled with various food items, including multiple bottles, oranges, and broccoli. The bottles are located in different sections of the refrigerator, with some placed on the upper shelves and others on the lower shelves. The oranges are placed in the middle of the refrigerator, while the broccoli is located towards the bottom right side. The refrigerator appears to be a full-size model, providing ample storage space for a family's groceries.
  • The image features a stainless steel ice dispenser with a water dispenser on top of it. The dispenser is built into the wall and has a silver finish. The water dispenser is located above the ice dispenser, and both are part of a refrigerator.
  • The image features a large refrigerator with its door open, revealing a well-stocked interior. The refrigerator is filled with various food items, including several bottles of drinks and a variety of vegetables. There are also multiple bowls containing different types of food. The refrigerator is organized in a way that allows for easy access to the items, making it a convenient and functional appliance for storing and preparing meals.
  • The image features a white refrigerator with two bottles of water placed on the shelves. The refrigerator is filled with various fruits and vegetables, including apples, oranges, and bananas. The fruits and vegetables are organized in the refrigerator, with some placed in the bottom drawer and others on the shelves. The refrigerator appears to be a full-size model, providing ample storage space for the items.
  • Alt View 19. Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel.
  • The image features a large refrigerator with its door open, revealing a well-stocked interior. The refrigerator is filled with various food items, including apples, oranges, and milk. There are also several bottles placed throughout the refrigerator, along with a sandwich and a bowl. The refrigerator is organized and ready to be used, showcasing a diverse selection of food and drinks.
  • The image shows a refrigerator with its door open, revealing a variety of food items stored inside. The refrigerator is filled with different types of food, including yogurt, frozen items, and other perishable goods. The refrigerator is well-stocked, indicating that the owner is well-prepared for meals and snacks.
  • Alt View 22. Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel.
  • The image features a fingerprint resistant surface, which is designed to prevent fingerprints from being left on the surface. This is particularly useful in high-touch areas, such as refrigerator doors, where fingerprints can be easily visible and may require frequent cleaning to remove. The fingerprint resistant surface is made of stainless steel, which is known for its durability and resistance to stains and fingerprints.
  • The image features a large refrigerator with its door open, revealing a variety of food items inside. The refrigerator is filled with bottles, including water and juice, as well as broccoli and carrots. The refrigerator is also equipped with a digital display, which provides information about the temperature and humidity inside. The refrigerator is a part of a larger kitchen setup, which includes a sink and an oven.
  • The image features a kitchen with a large metallic refrigerator and a cell phone. The cell phone is displaying a graph showing energy usage for the refrigerator. The refrigerator is positioned in the middle of the kitchen, and there is a bowl on the countertop nearby. The kitchen also includes a sink and a dining table with chairs. The scene is set in a modern kitchen with a focus on energy efficiency and monitoring.
  • SAMSUNG : DE A ...
  • BBY Overview - Samsung Fridges: Doors, Depths, & Finishes video 2 minutes 51 seconds
  • BBY Overview - Samsung Refrigeration: Large Capacity video 0 minutes 41 seconds
  • BBY Overview - Samsung Appliances + Energy Star video 0 minutes 49 seconds
  • BBY Overview - Samsung: Fingerprint Resistant Finish video 0 minutes 41 seconds
  • BBY Overview - ADA Accessibility on Samsung Appliances video 0 minutes 44 seconds
  • BBY Overview - Samsung Refrigerators & SmartThings video 0 minutes 55 seconds
  • Samsung Bespoke 4-Door Refrigerators video 2 minutes 59 seconds
  • Samsung Flexzone Drawer - Product Feature video 0 minutes 48 seconds
  • How to Measure for Your Refrigerator Video video 1 minutes 36 seconds
  • How to Prep for Refrigerator Delivery and Install video 1 minutes 33 seconds

Samsung - 28 Cu. Ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Stainless Steel

Model:
RF28R7201SR
SKU:
6323216
Your price for this item is $1,699.99
The comparable value price is $2,699.99

Customer reviews

Rating 4.4 out of 5 stars with 2145 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are positive about the spaciousness, Flexzone drawer, design, and fingerprint resistance of the refrigerator. They appreciate the ample storage space, convenient drawer, stylish design, and easy cleaning. However, customers are negative about the ice maker, noise, price, warranty, and installation. They have concerns about the ice maker's performance, noise level, the refrigerator's cost, warranty coverage, and installation issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 2,145 reviews
  • Pros mentioned:
    Design

    Great fridge and looks beautiful.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge and looks beautiful! So far so great. The extra flex drawer is very convenient. The stainless steel looks great and gets much less smudges and fingerprints than our previous one.

    I would recommend this to a friend

  • Great purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for our family, lots of space available, easy to clean, like the door alarm good when you have grandkids at home and leave doors open plus the wifi connection

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Nice Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got my out of box refrigerator and I love it so much. I will have to call for service since it makes a loud noise but the refrigerator is amazing. It got delivered, the guys that delivered it were not super professional. They didn’t take it off floor model mode and I almost lost all my food before we finally figured out what was going on. All in all I love it and it’s so spacious and pretty.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Samsung fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great. Works great. Lay out around water ice on door is not great. Not a lot of usable space inside left door.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Awesome refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great capacity everything works well. I’m designing a new kitchen and the refrigerator as well as all the other appliances that I purchased look amazing.

    I would recommend this to a friend

  • Love the flexibility and adaptability

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this fridge, shelves offer lots of flexible options, unlike traditional fridge, this one allows you to lift sections of it to allow space for taller items. The middle drawer section has an adjustable divider, very easy to manage.

    I would recommend this to a friend

  • G. Wright

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Even bought as previously delivered model, warehouse staff repackaged very well with bubble & stretch wrap for protection & loaded it onto my trailer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Samsung Refrigerator

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value, awesome touch in my kitchen, looks and works great.

    I would recommend this to a friend

  • Roomy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this refrigerator for my mother as a Christmas gift and she is thrilled that is has so much room and her food stays so fresh. She is still learning to work the flex drawer but she loves it will definitely come in handy since she does gardening!!!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    The one that got away

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome refrigerator! A lot of people must have liked it because it's the original one we purchased and somehow it got sold to another customer. I love the size and capacity of this fridge.

    I would recommend this to a friend

  • Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is very good, this is the second time I buy

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Wonderful upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really like my new refrigerator. I have always been limited in the size of refrigerator that would fit in my house. Well our kitchen remodel opened the door for some major changes and purchasing a larger refrigerator with ice and water access in the door was a priority. So far it is working like a charm. Ice is available every time we want it.

    I would recommend this to a friend

  • Spacious Fridge & Freezer space

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge. We love the soft closing of the doors, the French doors can be opened and closed in whichever order while most others one has to always be closed first or vise versus. The space and ways you can change and manipulate the shelving is very convenient. Freezer space seemed to be the biggest of all the refrigerators we looked at. It does not leave fingerprints. Overall great, just not counter depth so it does look massive in our kitchen.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Fridge

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge. It works great and is bigger than expected

    This review is from Samsung - 28 cu. ft. 4-Door French Door Smart Refrigerator with FlexZone Drawer - Black Stainless Steel

    I would recommend this to a friend

  • Earl's New Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the product, especially the center FlexZone Drawer. Only issue is the right front door was received with 3 sets of dual dimples in the skin adjacent to the handles from left to right across the surface. I called to report this and did not understand the options or attitude regarding how to handle this cosmetic issue, which remains outstanding.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    Older Samsung was Better

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, I like the refrigerator, but other reviews were correct on the downgraded icemaker. The cubes are small and ice chips fly everywhere. Also, many of the extras like the light and child lock are missing. Check out the details carefully before buying this one.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand the importance of a working ice maker in your household, DeniseB. Let's get this taken care of.

      Please refer to the resources below to rectify your concerns about your ice maker. Please click the link and hyperlinks and watch the instructional video (See hyperlink "filter needs to be replaced") for tips.

      Ice maker makes small, cloudy, dirty, or clumped ice:
      https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-makes-small-cloudy-dirty-or-clumped-ice

      Please refer to page 68 of the fridge's manual under "CAUTION, " stating, "When crushed ice is selected, some residual ice chips may collect in the ice chute. To prevent this, remove the residual ice from the chute using a soft, clean cloth.":
      https://downloadcenter.samsung.com/content/UM/202105/20210525161422514/FDR_AW3-14_FL_DA68-03833A-05_EN_MES_CFR.pdf

      To view the features this fridge offers, see page 1 of its specification sheet:
      https://image-us.samsung.com/SamsungUS/home/pdf/RF28R7201SR_V10-1.pdf

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number, 1148680733, to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Pros mentioned:
    Size

    Samsung - 28 cu. ft. 4-Door Fr Door Refrigerator

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good size large refrigerator with middle drawer for fresh produce/cheese. Freezer size is ok. Ice-water dispenser in door makes crushed or cubed. Need to have a water source they can connect it to already tapped. Took about 30 minutes to take out old unit, install new one, put on doors, connect water. Went over filter location and basic walk thru. Have additional questions ready as they have other stops.

    I would recommend this to a friend

  • Excellent product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love, love, love…..so much storage. Love the flex drawer. My kitchen looks amazing with the upgraded appliances.

    I would recommend this to a friend

  • Monster Size Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is huge !!! Love it so far so many different expansions thru out. It can accommodate all sizes of items.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Love this refrigerator!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this refrigerator! The way they've arranged the storage is amazing. I totally recommend anyone who's looking for refrigerator.

    I would recommend this to a friend
Page 2, Showing 21-40 of 2,145 reviews
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