Customer Ratings & Reviews
- Model:
- RF28R7201SR
- SKU:
- 6323216
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the spaciousness, Flexzone drawer, design, and fingerprint resistance of the refrigerator. They appreciate the ample storage space, convenient drawer, stylish design, and easy cleaning. However, customers are negative about the ice maker, noise, price, warranty, and installation. They have concerns about the ice maker's performance, noise level, the refrigerator's cost, warranty coverage, and installation issues.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Capacity
Samsung refrigerator
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome refrigerator has plenty of room with the middle pull out refrigerator door and makes ice fast along with a ton of freezer room
I would recommend this to a friend - Pros mentioned:Overall performance
Best open box
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buying this open box refrigerator has been the best option I made. It works perfectly!!!!!!
I would recommend this to a friend - Pros mentioned:Size
Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good!! Lots of room and good pick!! Always like Samsung products never had issues.
I would recommend this to a friend - Pros mentioned:Capacity, Overall performance
Great HUGE fridge!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is HUGE! We love it! Quite honestly, we bought it because we can’t get a built in fridge for 4-6 months. It’s on order, but we needed a fridge now! The black stainless is very nice. The ONLY complaint is that when the ice maker drops ice, it’s kinda loud. It may not be so loud once we allow it a chance to really fill up!
I would recommend this to a friend - Pros mentioned:Overall performanceCons mentioned:Ice maker performance
Samsung 4-door refrigerator review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When initially hooked up, the in door water dispenser dripped for about ten minutes after using while cycling water through the system to flush it out. It seems okay now. Everything else seems fine so far except that the freezer door is rather noisy when being closed. We love the appearance and the storage space of the refrigerator.
I would recommend this to a friend Awesome refrigerator with water filter
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing refrigerator.you have to worry about water, crash ice, and ice cube. it’s come with the water filter you can get water directly from refrigerator.
I would recommend this to a friendLove it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are loving the new fridge! The only thing I wish it had was a light where you get water.
I would recommend this to a friendSounds big but its not
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were remodeling our kitchen and wanted another Samsung refrigerator similar to the one we were replacing. This one looked very similar. At 28 cu. ft. you would think there would be a lot of space inside. But you would be dead wrong. The freezer and the convenience drawer have plenty of room, as there are only a couple of dividers. I don't know who designed the refrigerator shelf layout, but they must be used to a tiny house size refrigerator. Half the shelves are unusable. They might hold a prescription bottle, but nothing higher or bigger. The other shelves are too high or low, and leave a lot of empty, unusable space. And one of them has a bar running under it, cutting down on space even further. Note: We bought this in Jan, but with delays getting the contractor, the remodel didn't happen until September.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi dfuz,
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the refrigerator's space doesn't meet your expectation. Don't worry will surely notate your feedback about this matter for a better product in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
You may check the installation guide of this product by clicking the link below: See pages 15 to 18.
https://downloadcenter.samsung.com/content/UM/202105/20210525161422514/FDR_AW3-14_FL_DA68-03833A-05_EN_MES_CFR.pdf
Specification guide:
https://image-us.samsung.com/SamsungUS/home/home-appliances/refrigerators/4-door-french-door/pdp/rf28r7201sgaa/RF28R7201SR.PDF
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF28R7201SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144419034
Thank you for choosing Samsung. Have a great day.
-Trisha-
- Pros mentioned:Capacity
Samsug
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it, it's very spacious, very comfortable it is so pretty
I would recommend this to a friend - Pros mentioned:Overall performance
Beautiful fridge!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We picked this fridge for our new house. I picked a 4 door to have the flex zone be for toddler snacks. It fits perfectly and is so pretty!!!
I would recommend this to a friendBrand response from Samsung
Posted .Samsung is excited to hear that this fridge is meeting the needs of family members of all sizes, KatA. Thank you for sharing your feedback with us. ^Lo
- Pros mentioned:Design
Loving it
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the refrigerator. Spacious and nicely organized design.
I would recommend this to a friend - Pros mentioned:Overall performance
Samsung
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, been using it for six months no problems
I would recommend this to a friend Best buy frig
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im very happy with this refrigerator. Im not sure of the longevity of this refrigerator. Todays appliances dont seem to last so long. My previous kenmore crapped out in 7 years but was in perfect condition except cooling went out
I would recommend this to a friendLove this samsung 4 door smart fridge
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love love this fridge and the ice maker is amazing….the space inside is nice and large with even a shelf space for setting an armful while loading and unloading my refrigerated stuff…..highly recommended
I would recommend this to a friendSam Sung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We liked this refrigerator . Pretty color , use good
I would recommend this to a friendLove it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love flex and easy to use it , great refrigerator, spacious freezer
I would recommend this to a friend- Pros mentioned:Capacity
Samsung Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wouls recommend this fridge. It is spacious and easy to use. The family loves it.
I would recommend this to a friend Samsung missing freezer bin
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator, only draw back is the freezer door bin that's on the inside of the door is not included and can't seem to find it to order. This bin/shelf adds enough space that it should be included.
I would recommend this to a friendIt’s okay….
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not 5 stars bc we’d only had it maybe a month, & Samsung had to come out to my home twice to service it! It is still leaking but once fixed, I’ll be happy.
I would recommend this to a friend- Pros mentioned:Drawer functionality, Size
No complaints!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can honestly say it wasn't my first choice but I'm so happy how things worked out. Very spacious! Questioned the middle drawer at first but I love it as my bread and deli drawer.
I would recommend this to a friend
