Customer Ratings & Reviews

Very nice but delivered with dent on door so I have to wait for replacement and put on

Hi there I went with this Samsung refrigerator because I love the brand. I have purchased Samsung phones and Samsung TVs over the years. I have found them to be reliable. All my Samsung TVs have been bought at Best Buy and they are still going strong in my house. That is why I went with the fridge. I can trust trust that both Best Buy and Samsung will deliver and honor the transaction. My Samsung phones purchased through T Mobile and I have purchased several phones from the Samsung Note series. I find these phones to be of high quality and a great value, just like the TVs. Now for the delivery process I bought this at the end of 2023 for $999, and added the hook up, and removing fee of my fridge and it came out to a little over $1,200. The delivery crew was professional and was in and out in under 30 minutes. They were friendly and answered by questions about the fridge, so I thanked and tipped them when they left. Best Buy will give you a timeframe to meet them, and they arrived in the timeframe I was given, without an issue. The delivery process was great, now I can tell you about the fridge. It is a silver and sleek design. I enjoy looking at it every time I get something out of it. One side is the refrigerator and one side is the freezer. This is the 1st time I have purchased a refrigerator like this. I am usually used to the top part being the freezer, and the bottom part being the refrigerator. This means I can store more groceries in the freezer, and can have more storage for drinks in the refrigerator part. I can easily fit 30 TV dinners, frozen nuggets, pizza rolls, steamers, and there is still extra room. I am able to do this,as this model has ample shelving. The other side is full of gallons of drinks, condiment selves, dairy, and there are 2 sliding drawers which one is reserved for fruits and vegetables, and the other meats. Even with all that stored, I still have space to add more. It easily stores food for a family of 3-4 I don't usually take the time to write surveys, but when Best Buy emailed me, I decided to do it because I have been very pleased with the delivery, and quality of this refrigerator. Best Buy and Samsung are both brands I trust and have gone back and been a customer again many times over. I will continue to do business with both because I like and trust these brands. Due to everything written above I highly recommend this refrigerator

Nice refrigerator inside and out. I like that i have an ice maker but its not big and bulky it doesn't take up all the space on the door so its plenty of shelves for more storage. This refrigerator has a lot of room thank goodness because we are a big family of 8 and its more than enough room for everything we need. I love how the handle is on the inside of the door so I don't have to worry about the handle being loose. Very nice refrigerator in the store it didn't seem that big but when it was delivered (by the way my delivery men were awesome :) it was a very nice size OH and the best part for the moms...its easy to clean!!! I had a pull out freezer and it was terrible trying to clean that freezer out so I appreciate and love my side by side refrigerator. Definitely pleased and would recommend to everyone!! Ohhhh and last but not least (I almost forgot) the outside of the fridge is easy to clean as well. Ok i done..lol

Product and price were great. Response to a question I had about the product , not so much. I purchased a new refrigerator and had it delivered. The delivery persons neglected to leave me a manual for my new refrigerator. When I called customer service and told them I wanted a copy of the manual they acted like it was an odd request. They offered to send a copy online and I told them that was fine but, I wanted a printed copy also. When their customer service number acted like they couldn’t supply a hard copy, I called the store directly. They never returned my call at all. Pleased with my refrigerator, not so pleased with Best Buy. I have made purchases from them before with no problems. I was surprised this time. All I can say is Best Buy be careful, consumers have other options.

Wanted a second refrigerator to replace our 30 year old Frigidaire. We did not need or have water available for an ice maker. This unit filled the bill nicely. The ice maker takes us very little interior space and the exterior is not cluttered with ice/water dispenser. Offers lots of storage space.

I absolutely love my new refrigerator. I don’t often replace things before they are broken. But when my stove had to be replaced, I decided it was finally time to say goodbye to my yellow wing old refrigerator. It feels like I upgraded my whole kitchen, just by having this beautiful and very functional Refrigerator. I don’t like ice being on the outside of the door. It’s a very convenient Storage inside the freezer door. And I absolutely positively love Best Buy and I will not buy appliances anywhere else. I made a mistake with my first refrigerator purchase. I bought one with the freezer on the bottom . It was far too small for me. I did not like at all having to take everything out of the freezer to find what I was looking for. And I literally had to give away food and eat food because it was much smaller than my former freezer. This was completely my error. But Best Buy without a single question swapped it out for the one that I wanted.

We had a kitchen aid which i cant say was bad but we were unlucky. This refrigerator has space, keeps cold and makes ice consistently. The price is right and the design is sleek and clean. No handles does add a few inches of space.

I love love love my refrigerator! This is the best refrigerator I've ever had! This side by side refrigerator has so much room and it has very clean lines. It looks so amazing it looks brand new and I've had it for about a year and a half now. Very easy to keep clean! Both inside and outside it's very easy to keep clean. The glass shelves look really great. And the lighting is tremendous and the temperatures work perfectly everything about this refrigerator is perfect. I am so happy I made this purchase.

I've not had it for long but it works great so far with its awesome refrigerating power which dwarfs the last one I needed to replace even when that old thing back was back in its prime. All in all it's a just a nice fridge, the storage space and cleanliness of the design is fitting for most interiors I could think of, the ice maker works well, the freezer is freezing, and the fridge is fridging. The guys who installed it had an easier time getting it both into and together in my house than they did with the old one as well which might benefit some looking for a quick installation.

Does a great job and meets the needs that we bought it for. There were some problems in delivery, not by Best Buy who brought it to the door and installed it but by Samsung in their initial delivery to distributor. There were some tiny dings which not might showcase well if examined closely but really not too noticeable on a day to day basis, which is the reason for the 4 stars. Best Buy did a great job installing and providing follow up options and we wound up with a credit as a result. The little dings won’t photograph well so no pictures included and overall they are pretty insignificant. We have kids and by now they’ve made their own contribution to the tiny ding population so we could care less. I can’t imagine too many flat stainless steel surfaces without some kind of tiny ding in a busy household. I would recommend but might want to look at an LG to avoid shipping issues if that’s a concern. But we are entirely happy with it and it actually stands up well to the pressures of a large family. Everything works and nothing has broken and we are going on a year. We are mostly concerned about the sturdiness of the shelves and drawers inside and they seem to be rugged and enduring. It’s also easy to clean both inside and out.

This refrigerator is great. Ice maker, timer if the door is left open, side by side and plenty of room. Best part was the price was incredible. Best Buy delivery team brought it to my house up the stairs and connected everything without any problems. They even took away my old refridgerator. What more could you ask for. Best Buys is the BEST by far.

I am enjoying my new Samsung refrigerator. I like the simplicity of the design, the spacious inside and that it is easy to keep clean. I am have not been able to change the temperature but the technician who installed it set it to factory settings which is working out fine.

I have always appreciated side by side refrigerators, but have not had one since 1982. So far it is a vast improvement from our previous top freezer refrigerator. I am very happy with the interior space and shelving and the door storage. We do not utilize the interior ice maker but do use it but do empty ice trays into the bin. That works nicely for us as we are in a single wide mobile home.

This fridge for the price is a good value for your money. My old fridge died after 20+ years and I needed a cheaper alternative. This fridge is very quiet and ideal for the 2nd fridge for your basement/garage.

I love this refrigerator because of its large capacity and simple design. Also, it doesn't make loud noise. There is many shelves in the refrigerator, and I can store a lot of food efficiently. There is the only drawback that I experienced that not enough space between two doors. Because of that, when I try to open the door quickly, it hurts my finger.

Clean, sleek, and the room inside it is amazing! Best purchase we made for our new house.

It's a really nice fridge, there is a lot of space inside. It's got an ice maker on the top left.

I absolutely love the fridge. Its the perfect size, modern but simple. Very classy, spacious, and elegant. The Stainless steel is of great quality and the fridge itselfs exudes excellent performance. I feel like I've received much more than what its worth and would highly recommend.

Looking for a side by side fridge was not easy. Other stores didn't have them to view. Other stores said that "no one buys them, you should get this one" well, I didn't want "that one". Went to best buy. They had the fridge I was looking for on display as well as other options... I picked the Samsung due to the price and it had the features I wanted... And not all the stuff I would never use. There is tons of room in the unit I picked and so far it has been a joy to own. The unit I had before had a bottom freezer... you had to stack everything on top of each other and get on your hands and knees to dig stuff out. Delivery was very easy. The guys who came to install it were awesome!

I love the ice maker, it's pretty cool I love all the space