Customer Ratings & Reviews
- Model:
- HW-K850/ZA
- |
- SKU:
- 5284300
Customer reviews
Rating 4.2 out of 5 stars with 860 reviews
(860 customer reviews)Rating by feature
- Value4.1
Rating 4.1 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers commend the 3.1.2-Channel Soundbar for its exceptional sound quality, particularly praising the immersive experience of Dolby Atmos. They also appreciate the easy setup process. However, some customers express concerns about the soundbar's connectivity stability, volume level, and compatibility issues with certain devices.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Easy setup
Rated 5 out of 5 stars
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar offers great sound for my small condo living room. Easy hookup and setup with my cable remote means I don't have multiple remotes laying around.
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 3 out of 5 stars
Input Switching Issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality but there is one extremely irritating issue. It will periodically switch input issues on its own and for no apparent reason. This requires us to stop what we are doing, find the Samsung remote and reset the input so we can continue watching. Irritating.
I would recommend this to a friendBrand response from MrSamsung
Posted .Mike,
I am very sorry to see that you are having issues with this soundbar system switching inputs periodically. I understand your frustration and we ask that you please contact Samsung Customer Support so that we can better investigate your issue and assist you towards a solution.
We are available by any of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger:  http://m.me/samsungsupport
4) Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
Again, I am very sorry for the inconveniences you have had, and hope that we hear from you soon.
-Samsung Solutions
- Pros mentioned:Sound quality
Rated 5 out of 5 stars
Excellent for condo living
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound far supersedes that of my Bose system. With the clarity and the base. Set up seamlessly with my Samsun 8000 series TV, I think my neighbors hate me now LOL
I would recommend this to a friend Rated 4 out of 5 stars
I can hear the movies and voices
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the sound bar and subwoofer to go with my new tv. My older system had volume, but I spent a lot of time adjusting it up and down so I could hear dialogue and turn down the music and sound effects. Although much of this is caused by the industry, the new Samsung sound bar and subwoofer does a good job of keeping the audio at the set levels.
I would recommend this to a friend- Pros mentioned:Sound quality
Rated 5 out of 5 stars
Good as a first up-grade.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound with movies and music using blue tooth but wish that I had bought a sound system so that more external speakers could be added at a later date.
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 4 out of 5 stars
great deal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good sounding sound bar for the money when the sale was going on
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Value!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and value. I cannot use back speakers in my room, so this was the fit for me. Works perfect with my Samsung TV.
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 4 out of 5 stars
Good sounding bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar has good sound with the corrrect movie and music.
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 4 out of 5 stars
good surround sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.gives off great sound and we like the slimline design
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Great entertainment
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the way you can switch from sports to movie. absolutely good investment for the family to all enjoy great sound
I would recommend this to a friend - Pros mentioned:Easy setup
Rated 3 out of 5 stars
Ok sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This surround sounded so much better in the store than it did at my home. Found out that I had to buy a 4K DVD player and hook it up to the surround and it will kick into Atmos and sound better. Didn't want to hassle with it anymore so I returned it and got the new Bose.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Txnate5,
Thank you for your review of this Samsung HW-K850 Dolby ATMOS Soundbar System
I am sorry to hear that it did not work out for you.
Your feedback is very important to us and will be shared with our product team for future improvement.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email. Please copy-paste this link into your browser: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable via Facebook Messenger at: http://m.me/samsungsupport, or via Twitter at  https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service. We hope to regain you as a customer in the near future.
-Samsung Ambassador
- Cons mentioned:Price, Volume
Rated 1 out of 5 stars
Subwoofer works. Rest sucks.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Volume on this thing is UNIMPRESSIVE to say the very least. Followed online advice and made sure it was hooked up to HDMI/ARC, what a joke. I’m not new to home theatre setup, the cheaper $200 Samsung soundbar will give you the room filling volume that this piece of crap $1,000 one should. The only positive thing is the subwoofer, which delivers deep, bone-feeling bass. Not with loud rich sound from the bar, of course. Spend your money on an amplifier and wired speakers if you want to upgrade from a standard soundbar instead of wasting your money on this one. Disappointing Samsung product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Channer409,
Thank you for purchasing the Samsung HW-K850 Soundbar with Dolby Atmos Technology. I am sorry to hear that you did not experience the full potential of this system.
A possible cause is that the rear speakers may appear disengaged because the Soundbar may be in stereo mode (no surround effect) when playing non-Atmos content.
Here are a few things you can try to improve the rear speaker performance:
1) Connect the Soundbar to a network and upgrade the Soundbar to the latest firmware version.
2) Check that Surround Mode is set to ON.
3) Different effect modes (Standard > Music > Clear voice > Sports > Movie > Night mode) affect the levels of the surround speakers. Try a different effect to compensate for the source and room acoustics.
4) Try toggling the DRC feature. Dynamic Range Control is a feature that affects the volume levels on Dolby Digital sources.
5) Depending on the mode, the level of each speaker (including the Surround speakers) can be controlled individually.
For further assistance, please contact Samsung Customer Support and a representative will gladly help you.
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger:  http://m.me/samsungsupport
4) Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Solutions
- Pros mentioned:Sound quality
Rated 4 out of 5 stars
Sounds great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced a smaller sound bar. It is easy to use and sounds great.
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar puts out some serious sound. I am very impressed by how crisp and clear the sound is. It’s surround sound on another level and
I would recommend this to a friend - Cons mentioned:Price
Rated 2 out of 5 stars
Not worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I walked I to Best Buy ready to purchase a lower end soundbar when I heard the most amazing sound of a thunderstorm coming from someone inside the store. I literally walked around looking for it and when I found it at the Samsung display, I just had to buy it. Despite the hefty price tag I was just so blown away by the sound quality that I decided it was worth it. Ok let me just say it does NOT sound like that in my own. We’ve tried every setting but inevitably we have to have it at max volume every time we watch a movie, and it still falls short. I did try to return it but didn’t realize the short amount of time they give you now to return electronics. I’m bummed out about the whole thing every time I turn it on.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MichiganMom,
Thank you for your review of the Samsung HW-K850 Soundbar. I am very sorry that you are not completely happy with the unit you received. I understand your disappointment, and hope that you will give us a chance to better investigate the sound performance issue and assist you towards a resolution to enhancing your audio experience.
You can call Samsung Customer Support via one of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger:  http://m.me/samsungsupport
4) Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
We hope to hear from you soon.
-Samsung Solutions
- Pros mentioned:Sound quality
Rated 5 out of 5 stars
Replaced my $3,000 wired system with NO regrets
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounds, bass and dynamics. Would have been difficult to wire up new theater room in basement so tried this system out and am very pleased.
I would recommend this to a friend - Pros mentioned:Sound quality
Rated 5 out of 5 stars
Best sound ever!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had a Bose surround sound system and got rid of the surround system and replaced with this sound bar and sub woofer. Best sound bar out there.
I would recommend this to a friend - Pros mentioned:Easy setup
Rated 5 out of 5 stars
Fantastic Sound & Quality!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up in my basement. Highly recommend! Whether watching sports or movies, or listening to music ---awesome sound and bass!
I would recommend this to a friend Rated 4 out of 5 stars
Utmost Atmos
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was reluctant to purchase this sound system since I never heard of the Atmos technology. I'm glad I didn't deny myself a chance to own this product. I am happy and especially the fact that my husband and my cell phone can easily play music through the system without turning any buttons, except for the volume when I play my favorite song.
I would recommend this to a friendRated 4 out of 5 stars
Pretty good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar sounded really good in the store and it was a huge improvement over the TV alone sound - but was not stereo quality sound and was not consistent. We did love being able to control it with our TV remote. After the Geek Squad worked with it, it was more consistent, but we sent it back and got a different brand anyway.
No, I would not recommend this to a friend






