Customer Ratings & Reviews
- Model:
- HW-K850/ZA
- SKU:
- 5284300
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers commend the 3.1.2-Channel Soundbar for its exceptional sound quality, particularly praising the immersive experience of Dolby Atmos. They also appreciate the easy setup process. However, some customers express concerns about the soundbar's connectivity stability, volume level, and compatibility issues with certain devices.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Dolby atmos
Quality built. Sound over rated.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This system sounded great in the store. I was disappointed with it at my home. You really need a movie with enhanced sound for these speakers.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for purchasing this Samsung K850 Sound Bar System.
I am sorry to hear that you are experiencing issues.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
To better assist you with step-by-step troubleshooting or warranty service, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Ambassador
- Pros mentioned:Sound quality
Excellent Sound Bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect match with Samsung 65" Smart TV, awesome sound.
I would recommend this to a friend Excellent product!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound that comes from the soundbar and subwoofer is amazing. Would highly recommend for someone not trying to spend too much on a product that could give you quality sound when you watch movies. It is much cheaper than the bose or sonos and produces quality sound. Much better than other sound bars i have owned.
I would recommend this to a friend- Pros mentioned:Sound quality
Great Sound Bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sround Sound is great and soundbar is very easy to use
I would recommend this to a friend A must have!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We came in to only purchase a large screen t.v. but after choosing our 65 inch Samsung, we drifted over to check out the sound bars. After our sales tech demonstrated several choices we purchased a Samsung that has outstanding sound. It's like we're at the theater. We fully recommend looking into a sound bar for maximum enjoyment!
I would recommend this to a friend- Pros mentioned:Sound quality
Very great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.100% recomend very clear sound and a wounderful desinger
I would recommend this to a friend - Pros mentioned:Sound quality
This is a great sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best sound bar I have ever purchased.Great sound!!
I would recommend this to a friend Lookout Sonos
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was talked into this soundbar by a Best Buy associate, and I couldn't be more impressed with it. I added some hear.n.go speakers to complete the surround sound sytstem, and it sounds fantastic, all at a fraction of the price of a Sonos system. If you are looking to save some coin versus the Sonos, this set up may be your ticket!
I would recommend this to a friend- Pros mentioned:Easy setup
Awesome Soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking sound bar that was super easy to setup.
I would recommend this to a friend - Pros mentioned:Sound quality
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for the money. Great sound and clarity
I would recommend this to a friend I never knew what I was not hearing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this sound bar for my bedroom despite my wife`s complaints that I only wanted 'noise in the room. A day later she was asking me to raise the vol uhh me because she cou I'd not I imagine listening to the television without hearing the quality of sound that she was now getting. Amazing sound quality. No regrets.
I would recommend this to a friend- Pros mentioned:Sound quality
Easy setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup with great sound. I would highly recommend
I would recommend this to a friend Love the sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great but for some reason it doesn't turn on every time I power up the TV, sometimes it does and some times it doesn't. Best Buy couldn't explain it.
I would recommend this to a friendBrand response from MrSamsung
Posted .MichaelSean,
Thank you for purchasing this Samsung Soundbar with Dolby ATMOS. I am sorry to hear that you are experiencing issues with the unit not powering on with the TV sometimes
Please give us the opportunity to assist you by contacting Samsung Customer Support via one of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Solutions
- Pros mentioned:Sound quality
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, quality, my best friend like it a lot.
I would recommend this to a friend - Pros mentioned:Sound quality
Sporadic connections
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice sound overall. But, connection to TV is a bit sporadic!!! Annoying trying to pair the equipments. BUT, overall good quality.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .rhkim
Thank you for your review of this Samsung K950 ATMOS Soundbar System.
I am sorry to hear that you are experiencing unstable connection issue.
Please give us the opportunity to assist you with step-by-step troubleshooting by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Good soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think this is a good soundbar, the only reason I am giving it a 4 instead of a 5 is because it would be nice if it had the capability to add more speakers to its system.
I would recommend this to a friendSounds good.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I found the sound good and Atmos was very good and powerful, however not having rear speakers you always feel you're getting half the experience I would recommend the 950.
I would recommend this to a friend- Pros mentioned:Sound quality
great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great product great sound, easy install works well
I would recommend this to a friend Like when it is ON
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Having issues when we pause streaming tv that the sound bar is turning off!! Hoping Best Buy Geek Squad can figure this out, has great sound when it is on.
I would recommend this to a friendBrand response from Samsung
Posted .jojo:
Thank you for purchasing this Samsung HW-K850 Soundbar with Dolby Atmos. I am sorry to hear that you were experiencing issues with the soundbar turning off.
If you are still experiencing issues, please allow us the opportunity to assist you by contacting Samsung Customer Support via one of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
- Samsung Solutions
- Cons mentioned:Volume
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this soundbar and was disappointed with the sound, music sounds loud but can still talk over it even turned up all the way, movies seem like they need more base and not loud enough at all struggle to hear words turned all the way up
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Eric44:
Thank you for purchasing this Samsung Soundbar. I am sorry to hear that you are not getting satisfactory sound output.
A common misunderstanding is that customers are not placing the soundbar with the SAMSUNG logo facing up towards the ceiling. If you position the soundbar with the logo facing up, you will see the display/status panel and the speakers will be facing outward. (Refer to product photos on BestBuy.com and zoom in on the photos) If you have incorrectly placed the soundbar with the display side down and the SAMSUNG logo perpendicular to the floor, you will experience muffled or low quality sound because the unit will be resting on the speakers.
For further assistance with step-by-step troubleshooting or warranty service, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
