Customer Ratings & Reviews
- Model:
- HW-K850/ZA
- SKU:
- 5284300
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers commend the 3.1.2-Channel Soundbar for its exceptional sound quality, particularly praising the immersive experience of Dolby Atmos. They also appreciate the easy setup process. However, some customers express concerns about the soundbar's connectivity stability, volume level, and compatibility issues with certain devices.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Dolby atmos
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Get sound and product Samsung did it again it has Dolby Atmos.
I would recommend this to a friendBrand response from MrSamsung
Posted .Conker619
Thank you for purchasing this Samsung Audio product. I am glad that you are happy with the experience.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Pricey but Good.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quality speakers with some innovative features and it easily connects with my Samsung Multiroom Speakers. Prices out about same as 5.1 system with an amp but much 'cleaner' and a lot less wires.
I would recommend this to a friend- Cons mentioned:Expensive
Just ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just ok.... way to much money for so so sound.....
No, I would not recommend this to a friendBrand response from Samsung
Posted .Gene:
I’m sorry to see that you rated this product 3-stars, which indicates dissatisfaction.
If there is anything we can do to assist you and improve your product experience, please contact Samsung Customer Support via:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Your thoughts and opinions are very important to Samsung and we hope to hear from you.
- Samsung Solutions
Awesome sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's amazing what a difference there is in sound bars. We listened to them all and this one was by far the best. Worth the price (and we caught it on sale). Nice slim; clean look, fits in nice on the mantle.
I would recommend this to a friendBoom Boom Pow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Is this the best sound bar on the market? No idea. Do I enjoy it? Yes. Can I clearly hear voices better? Absolutely, Do action movies scare the heck out of my pets? You are darn right they do!
I would recommend this to a friendGreat sound bar system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very pleased with the quality audio output of the product and would recommend it to anyone.
I would recommend this to a friendGreat protection for phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great protection for phone and thrilled that they provide a in store warranty
I would recommend this to a friendAwesome soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase to go with my Samsung tv and 2 r3 speakers to make a full surround sound, a few issues getting everything to work together. Atmos only works with just the sound bar not with multi room feature
I would recommend this to a friendNot what the sales rep said it would be
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product was fine but... We had very specific requirements for the TV stand we have. The sales rep told us the soundbar sits on the stand for the TV which would have been perfect. Unfortunately the sales rep was wrong. When we sat it on the stand it almost slid right off. Luckily I caught it. Returned both the TV and the Soundbar.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Shoppaholic
Thank you for your review on this Samsung Soundbar System
I am sorry you were not satisfied with your experience. Your overall feedback is important to us and we will document your concerns.
If you ever need assistance with the Soundbar itself, please reach out to Samsung Customer Support at 1-800-SAMSUNG
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
Little too much bass
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar is good, only issue is any bass sounds are a bit louder than rest of sounds
I would recommend this to a friendNice sound small package
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had a little prob syncing the woofer. But Samsung customer service was great.
I would recommend this to a friendGood for small space
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased to use in a small room so I did not have to use larger speakers on floor space.
I would recommend this to a friendgood product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use it in my basement - works great - wish the back speakers were louder
I would recommend this to a friendSound Bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound, love it! Feels like you have your own personal theater at home.
I would recommend this to a friendgreat sound system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the sound bar works well in my new gathering room above my fireplace. I eliminates the need for a receiver, center and rear speakers. A great sound system without the accessory clutter.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Difficult ap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good but the ap that controls it is difficult to use. Returned for a SONOS
No, I would not recommend this to a friend - Cons mentioned:Connectivity
Sounds great if it's working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar and 2 360 speakers are great when they decide they want to work. The connectivity stability is really poor. Doesn't always turn on and settings always get messed up. The app is almost junk. Hard to use. I hear sonos is better but it's after 30 days for me.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of this Samsung Soundbar System / Radiant Speaker.
I am sorry to hear that you were not happy with your experience.
Your overall customer experience feedback is important to us and we will document your concerns.
Should you need further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
RETAIL SERVICE/NON SAMSUNG ISSUES
Pretty good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't line it but pretty happy with it. Wish it was a bit better with music
I would recommend this to a friendEASY TO PAIR
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Goes great with my TV , not as great in the sound quality as expected..
I would recommend this to a friendGreat Soundbar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound bar but it’s can play atmos via arc. Other than that great.
I would recommend this to a friend
