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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 860 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers commend the 3.1.2-Channel Soundbar for its exceptional sound quality, particularly praising the immersive experience of Dolby Atmos. They also appreciate the easy setup process. However, some customers express concerns about the soundbar's connectivity stability, volume level, and compatibility issues with certain devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 860 reviews
  • Cons mentioned:
    Compatibility, Price

    Rated 4 out of 5 stars

    Movie Guy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At $1000 not quite worth the money, I got at a discount price so not bad. I couldn't connect my Samsung Rear Wireless Speakers I used with my other sound bar so that was unfortunate. I just expected more performance for the price point.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Expensive

    Rated 5 out of 5 stars

    Excellent Surround sound in a single soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: This Soundbar is equipped with 11 speakers and delivers an astonishingly superb surround sound without the need of additional rear speakers. Saves space as you need space only for the soundbar and woofer. Hassle-free Wireless connection via Wi-Fi. Cons: The soundbar and woofer both are heavier than other Samsung devices. The cost of the device is more than most TVs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love it but could be better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the product. Special for the price I have gotten it for.. but it needs to be able to pass through the Apple 4K using the 4.2.2 ratio it seems to never be able to do the full potential. I don’t believe Dolby Vision works with my tv and sound bar I only thing that works is my Xbox one and I’m hoping it will with the new xbox one x with Dolby atmos

    I would recommend this to a friend
  • Pros mentioned:
    Dolby atmos

    Rated 4 out of 5 stars

    Awesome Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing soundbar. I loved the demo in the store and bought it right away. Everything hooked up with ease and I had no problem with Dolby ATMOS. My only issue was that the BB employee knew nothing about the soundbar. He said you could upgrade it to 5.1... WRONG!!! You can add speakers, but they play the same thing as all the other speakers. There is no difference in the audio like with true 5.1... They wouldn't let me exchange it after I thought I could upgrade but couldn't because BB said it had been 15 days since the purchase. If you go to BB, make sure the employee knows what he or she is talking about. I went ahead and got the 5.1 soundbar, KH950 and it is totally awesome. I haven't had any problems with it and the 5.1/Dolby ATMOS mix is incredible.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Sound quality

    Rated 5 out of 5 stars

    Great soundbar and wireless subwoofer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This soundbar and wireless subwoofer provides a great sound in a small package. Perfect for a 65 inch TV. Offers many effect modes (movie, sports, standard, etc) and ability to customize both Bass and Treble settings. Easy to set up if you read the directions. Bought as an open box item and was in perfect condition. I suspect original purchaser couldn't figure out how to set it up.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love this sound!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This sound bar works perfectly on my high pitched ceiling in our den! Just like you are at a theater with 22 ft ceilings and the sound is all around you.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Sound quality

    Rated 5 out of 5 stars

    Sound System Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    During selection process Best Buy TV department Samsung specialist provided expertise and live listening on the TV with and without the Soundbar. This provided a true surround sound dolby level experience. Additionally Best Buy Samsung specialist pointed out the additional savings during sales campaign. Setup out of box was simple and a perfect match for the Samsung 4K UHD 65" curved screen TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finally!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been researching soundbars for a while. I am pretty partial to Samsung even though I did look at some other brands. I spotted this model several months ago and had decided it was what I wanted, I just had a hard time parting with the $999! Well this weekend I found one in the Open Package section in excellent condition for a steal! I picked this one because of the upward facing speakers in the bar that gives the feeling of surround sound with just the bar alone. I will eventually get a couple satellite speakers to go with it that are wireless. Can't wait!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great with my Samsung Tv, I love the speakers, and surround sound

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sonos sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sonos really puts out great products. With sound bar,bass andplay 3s give great sound for tv and music. If able to get definitely the way to go.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 4 out of 5 stars

    Couch Shattering Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, compact profile. Bass is terrific, clear dialogue, scared the dog watching San Andreas. The only downside is there is some lag in switching between inputs. But great sound as always Samsung.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It sounds really good Atmos makes it come alive. There are only 2 HDMI ports though. The biggest complaint is it turns off with a short period of inactivity but there's no way to turn it off.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great sound but wireless speaker pairing is a pain

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is incredible. Better than any Bose that I tested. The low frequencies will rattle the walls. My only complaint is the wifi pairing of the Samsung wireless speakers is unstable and unreliable. Samsung requires you to download the MultiRoom app to your mobile device to link the wireless speakers thru your wifi. I guess that is good for Samsung mobile device users but the app for my Apple IOS lacked any documentation or directions on how to use the app with the sound bar and the remote speakers. I have to reconnect the speakers to my wifi at least once a week because it will arbitrarily disconnect at anytime. Highly recommend the Samsung R1 wireless speakers. They will complete the surround sound effects for the soundbar.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Price, Volume

    Rated 3 out of 5 stars

    Expensive for what you get

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is pretty good but not as loud as I expected for the money. Does sound good as far as clarity though. Can probably find a cheaper soundbar for what you get.

    No, I would not recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      Thank you for purchasing this Samsung Audio Product. I am sorry that you are not completely satisfied with the experience. Your user feedback is also important to us and will be shared with our product team.

      Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.

      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/

      -Samsung Ambassador Samsung

  • Pros mentioned:
    Easy setup, Sound quality

    Rated 4 out of 5 stars

    Great Sound paired with the Samsung Smart TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up quickly with the Samsung Smart TV. Sound quality is great and the controls automatically paired with the TV controller... no complex codes to get it to work with all controllers.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Sound is great, but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is beyond reproach, but it times out quickly, and reconnecting it to the TV is a pain. For as much as it cost, it shouldn't do that, but, sigh, that appears to be "normal." Whatever.

    I would recommend this to a friend
  • Pros mentioned:
    Dolby atmos, Sound quality

    Rated 5 out of 5 stars

    Absolute Powerful sound...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hesitant on this purchase, as I usually buy another brand when looking into Audio/Sound for my Home Theater, however in setting up my Xbox One S and soundbar and taking advantage of the Dolby Atoms, I was blown away....clear and powerful sound is all I can describe my experience while watching movies and playing games!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    It sounds amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a little glitch with our first one. It had a little dent but sounded great. We swapped it out and it was great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    good sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good sound, but it doesn't seam to stay at the same sound level and if you pause the tv program for any lenght of time, it will turn off the sound bar and go back to the tv sound system.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Good Sound Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound bar ... Clean & Crisp .. A little pricy at $900, the claim of 350 watts is not the same when compared to separate receiver

    I would recommend this to a friend
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