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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 860 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers commend the 3.1.2-Channel Soundbar for its exceptional sound quality, particularly praising the immersive experience of Dolby Atmos. They also appreciate the easy setup process. However, some customers express concerns about the soundbar's connectivity stability, volume level, and compatibility issues with certain devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 860 reviews
  • Pros mentioned:
    Easy setup, Sound quality

    Rated 5 out of 5 stars

    Great sound!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as an open box item and have never been happier. Great sound and set up was a breeze. Easy to mount and sync with two R1 speakers for rear sound via Samsung Blu-ray player.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Makes all the right sounds for a price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't want a simple soundbar and my home stereo system is in storage due to me moving so I compromised with this selection. It was an open-box purchase so I knew I would be in for a surprise on what was still inside the box. Most of the contents were still factory fresh but it was obvious someone had possible taken it out and changed their mind. I followed the instructions and it is connected to my networks in every way possible. Samsung Multiroom app helps do this for you. I cannot seem to change the bass and treble per the instructions but the app has an equalizer that helps here. The surround mode brings all the sound bars speakers into play and makes the viewing more enjoyable. I am using the included subwoofer as it sounds fine and did not buy the additional 10 inch subwoofer. The $499 price is too high.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 4 out of 5 stars

    Makes a big difference

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first sound bar. Makes a huge difference. I bought a Samsung brand sound bar to match my Samsung TV. Figured it would be less complicated and less remotes. And, it is, unless you want to switch between modes every time you switch genre (movie to sports to music). It was easy to setup and I am happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Sound quality

    Rated 4 out of 5 stars

    Very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound quality. Can get loud. Easy to connect and setup

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Sound quality

    Rated 5 out of 5 stars

    Great Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Meets my expectations. Great sound quality and very easy to setup with my Samsung TV. Have not experienced any problems switching between different sources.

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Doesn't seem to go as loud as I would like

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure if I set it up correctly, but seems for the money it should be louder when playing music

    No, I would not recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      Poppapump,

      Thank you for purchasing the Samsung HW-K850 Channel Soundbar with Dolby Atmos Technology. I am sorry to hear that you did not experience the full potential of this system.

      When the soundbar detects a Dolby Atmos audio stream, it goes into a preset mode to automatically select various settings to optimize the sound for Dolby Atmos.

      A possible cause of the volume issue is that the rear speakers may appear disengaged because the Soundbar may be in stereo mode (no surround effect) when playing non-ATMOs content..

      You can also try the below to improve rear speaker performance:
      1) Connect the Soundbar to a network and upgrade the Soundbar to the latest firmware version.
      2) Check that Surround Mode is set to ON.
      3) Different effect modes (Standard > Music > Clear voice > Sports > Movie > Night mode) affect the levels of the surround speakers. Try a different effect to compensate for the source and room acoustics.
      4) Try toggling the DRC feature. Dynamic Range Control is a feature that affects the volume levels on Dolby Digital sources.
      5) Depending on the mode, the level of each speaker (including the Surround speakers) can be controlled individually.

      For further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.

      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser:  http://www.samsung.com/us/support/contact

      We are likewise reachable on our Samsung Support Facebook page at:  https://www.facebook.com/samsungsupport/app/158125230916392/

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

      -Samsung Ambassador Samsung

  • Rated 4 out of 5 stars

    Breathtaking sound for a mere soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a number of years I've been dreaming of building my own in home theatre with 7.1 channels or more for true HD surround. Unfortunately, as time passes I realize I don't have great space for it and the idea of more wires is less and less appealing. Enter Samsung Soundbar, I'll first admit I am not a fan of Samsung products, I almost considered a Sony which was cheaper, but the demo in store caught my attention from probably 20 feet away. The simple design includes a powerful subwoofer and it really provides excellent sound through several speakers. It works almost flawlessly with my LG OLED TV, the only challenge is it seems to go to sleep when my display does and I need to reset the output. (note, I think this may be a TV problem). After several weeks and several genres of films including large amounts of dialogue and action scenes I couldn't be happier. This was one of the most pricey setups in store but it seems well worth it to me. As a side note, the idea of wi-fi music with my iPhone was appealing, but in practice the app and method are a bit cumbersome and sound quality for the music doesn't seem nearly as a good as what's coming from the TV. I hoped to use this feature more but it hasn't really been worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Sound!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are more expensive sound bars out there and I’m sure they sound great, but this sound bar has a lot of bang for the buck. I’m a sound guy, and truly appreciate sound. Was apprehensive about this sound system because of it’s price but thought I’d give it a shot in the meantime and replace it a “better” system at a later time. In all honesty, I don’t need a new system. This thing does the trick. It’s clear, adds power and lows exactly when they are needed. I’m picking up a second one for my mom and dad’s house. Would highly recommend this sound bar.

    I would recommend this to a friend
  • Pros mentioned:
    Dolby atmos

    Rated 4 out of 5 stars

    Not as loud as you think but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So this sound bar is not as loud as you think it is. The one in the store is set up to be super loud with sample noises and effects. When you take the sound bar out of the box it's basic. You have to adjust a lot of the settings. The sub woofer comes out the box ready to go! It can be loud. You have to make it that way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound quality is excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My room is not a large room but has vaulted ceilings. The sound fills the room and has theater like quality. Works perfect with my Samsung QLED tv.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this system then realized that not many movies support the atmos sound so returned to store and bought a nose system

    I would recommend this to a friend
  • Pros mentioned:
    Bass
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Great sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the base on this system. Wish it was a little louder.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grabbed this one to replace a first gen LED smart tv. Amazing difference in the quality of picture. Also grabbed the 850 series Samsung surround system and together it producing a show that drives my wife crazy! Then she tells me turn it up!

    I would recommend this to a friend
  • Pros mentioned:
    Dolby atmos, Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am feeling like, I am sitting in a theater. The woofer is very good. Now I am looking for a couple of speakers to make a surround sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Emersive Sound @ its best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let's face it, you just bought the best tv of your choice, why buy inferior sound to go along with it? This was not what I walked into Best Buy to purchase. My friends all told me to focus on either the Sonos System or Bose. I must admit Bose was a close 2nd but this Samsung sound bar blew all others out of the water. The clarity of its 11 4K speakers and the base of its wireless sub woofer give you rich emersive sound that puts you right into the center of the action. It's movie theater quality sound at home. Prepared to be wowed!! Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Dolby atmos, Sound quality

    Rated 5 out of 5 stars

    Amazing sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This sound system is amazing. It has the best sound I've ever heard. The Dolby Atmos just blows everything away. Very glad with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Sound quality

    Rated 5 out of 5 stars

    Very good soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Samsung soundbar in my home. Great sound and easy to setup. Really enjoy the sound and glad we purchased it for the home.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this opened-box and must say that this thing is thunderous! It was pretty difficult to set up with my Xbox One X, Samsung Unks8000, and Samsung ubd-m7500. But when I got it to finally work, it's worth the wait. Now I just have to figure out how to connect some rear speakers.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Ridiculously Loud!!!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well we’re to begin... this product is amazing! I can’t believe how much sound this puts out. I thought it was great in the store and when I got it home and installed, I was even more impressed!! I am yet to be able to turn it all the way up... it’s that loud!! Had on a move and the other night with my wire and we literally were able to feel the bass!! Amazing!! You have done it again Samsung!!! Love this Product!!

    I would recommend this to a friend
  • Pros mentioned:
    Dolby atmos, Sound quality

    Rated 5 out of 5 stars

    Great sound!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Who needs surround sound when this thing is better! What epic quality from a sound bar Dolby atoms will blow you away!

    I would recommend this to a friend
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