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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 860 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers commend the 3.1.2-Channel Soundbar for its exceptional sound quality, particularly praising the immersive experience of Dolby Atmos. They also appreciate the easy setup process. However, some customers express concerns about the soundbar's connectivity stability, volume level, and compatibility issues with certain devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 860 reviews
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Pricey but great sound; quirky connections

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paired this with a new Samsung 65" Ultra TV. Connected great first time and sound much better after some tweaking. Sometimes it will turn off if you hit the on/off button too many times when turning on TV. Solution is to use the SOUNDBAR REMOTE and turn it on separately, then everything works fine again.

    I would recommend this to a friend
  • Pros mentioned:
    Dolby atmos
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great sound with Dobby Atmos

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this product over a month and tried on 4k Dobby Atmos, it sounds as great as in show room. Wish the price can drop little bit more.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this sound bar for an older7 year old TV. That’s fine...it made me want to upgrade to a new 4k

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Sounds good but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It sounds very good but it turns off after 5 minutes of no sound input. Pause to go to the bathroom, turns off. Browse Netflix with no sound on remote click, it turns off. Very bad if video is running through it. No way to disable.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    OMG !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This system is unbelievable, the sound fills the room, like you are part of what you are watching. I would highly recommend this speaker system to anyone who would like to upgrade their TV VIEWING EXPERIENCE.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 4 out of 5 stars

    Awesome surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To set up the sounder and woofer it was very easy, however it takes some time to figure out how to program the settings. Once you have it programmed it works excellent and the sound quality is unlike most sound bars - it's really powerful and it makes watching movies a lot of fun.

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    So disappointed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This sound bar is a waste of money. The sound from the TV speakers on my new 82 inch are far superior. Sounded OK in the store as the all do, but this thing is not loud and is tinny. It’s going straight back this morning and I think Samsung should stick to making TV’s.

    No, I would not recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      RealtorPhil,

      Thank you for purchasing this Samsung HW-K850 Dolby ATMOS Soundbar System.
      I am sorry to hear that you were not completely satisfied with its sound performance.

      Here are a few tips that may help to enhance your audio enjoyment:
      1) Connect the Soundbar to a network and upgrade the Soundbar to the latest firmware version.
      2) Check that Surround Mode is set to ON.
      3) Different effect modes (Standard > Music > Clear voice > Sports > Movie > Night mode) affect the levels of the surround speakers. Try a different effect to compensate for the source and room acoustics.
      4) Try toggling the DRC feature. Dynamic Range Control is a feature that affects the volume levels on Dolby Digital sources.
      5) Depending on the mode, the level of each speaker (including the Surround speakers) can be controlled individually.

      Our customer care representatives are always here to help with sound setting adjustment to make your audio experience more enjoyable.
      Simply give us a call at 1-800-SAMSUNG, or reach us via LiveChat or email. Please copy-paste this link into your browser:  http://www.samsung.com/us/support/contact

      We are likewise reachable by Facebook messenger at: http://m.me/samsungsupport .
      Or simply tweet us at  https://twitter.com/messages/compose?recipient_id=18768513

      Again, thank you for taking the time to share your experience. We hope to hear from you soon.
      -Samsung Ambassador Samsung

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great speaker combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great speaker combo that seamlessly connects to the TV and has awesome sound quality. My only complaint is that it is too tall to sit in front of the TV, and it obstructs the signal receiver from the remote control. Will be looking into a spacer to raise the level of the tv.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 4 out of 5 stars

    Sub Bose Quality Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This soundbar could be better but does provide adequate sound with settings that are easy to set up to the sound environment of choice. I listened to a Bose soundbar that provided exceptional sound but much more costly than the Samsung soundbar.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best sound bar ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were shopping for a new sound bar for our 4K TV and had decided on a brand different from our tv until by chance we heard the new Samsung sound bar. It is fabulous. It is the first sound bar that the voice is clear and beats our 5.1 system that was in the room. Now we just use this bar with no other speakers or wires to mess with. It has many listening modes and operational options. We are so please we found this bar by chance and it was worth every dime spent.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Fantastic sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We finished our basement off and got this to compliment our new 65" Samsung TV in our entertainment area and couldn't be more happy. This soundbar not only was an easy set up but experiencing different genres of entertainment on it was great. From action movies to local news, to football games it all sounded great. And the added wireless sub-woofer on it darn near vibrates our sofas. Highly, highly recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Full sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this to pair with my Sony TV. The sound quality was top notch, and from a music standpoint, I'm not sure you can beat it. However, I had issues syncing it to my TV so I returned it. I loved the sound, but just could not get it properly synced up with my Sony TV.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung HW K850 is amazing soundbar..The subwoofer is fantastic. The only downside is the vocal or center is not very loud enough ..you have to turn it up more. I bought the LG SK9Y and compare it with the Samsung. The LG is good at center/ vocal but the surround is not so good compare to Samsung. I ended up returning the LG . The Samsung has a very very wide soundstage. You can hear the surround like in a movie theater. You have to test it with 4K UHD player to get the best Atmos sound . The blue LED light will turn on in the upper right corner when you get the Atmos signal. If you just watch the regular Netflix it won't lit up. It is only 3.1.2 but I think it is good enough for a small room . Overall I really like it so far. Keep in mind this one does not have DTX but Atmos is very good.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Sound quality

    Rated 5 out of 5 stars

    AWESOME SOUND!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy setup. Awesome sound and worth the money. You won't be disappointed with the sound quality.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Great sound for movies

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel satisfied with this purchase. The movie experience is definitely great with having great sound. The sub plays a huge part on this package. For some reason the only issue I have found is that it disconnects from the tv and have to sync it once in a while.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best of the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was shopping for a sound bar and after looking and hearing many I came across this one and was amazed! The sound is second to none. It truly has surround sound quality, so much that I took out the current 5.1 system put it in the bedroom and now use this one as the primary sound system. Loaded with features and I can understand voice clearly, something I had trouble with on the other one. Treat yourself and get this sound bar you want be disappointed.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 4 out of 5 stars

    Great Soundbar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound bar. Not as loud as it would like but it makes up in other ways. only downside is its inability to work with rear speakers that aren't part of the radiant series even though some of the speakers its not compatible with happen to be samsung also.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Great sound bar!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was disappointed to find out wireless speakers will not work with this one. Samsung guy at Best Buy said I would need to step up to the $1100 sound bar with wireless rear speakers. Still thinking about taking this one back to get the other one

    No, I would not recommend this to a friend
  • Pros mentioned:
    Easy setup, Sound quality

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, easy set up. No issues at all. Works well with Samsung or Sony tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love listening to my new soundbar. I have it connected to everything that is bluetooth.

    I would recommend this to a friend
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