Customer Ratings & Reviews
- Model:
- HW-M550/ZA
- SKU:
- 5754514
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the soundbar system's impressive sound quality and easy setup process. Many users are pleased with the overall sound quality, describing it as "very good" and a "great sound system." The simple setup is also widely appreciated, with comments like "easy setup and great sound." However, some customers have concerns about the bass, volume, connectivity, remote control, and compatibility.
This summary was generated by AI based on customer reviews.
slappin
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very good soundbar with lot's of BASS. yes I would buy it again and I also would recommend it
I would recommend this to a friendSub sucks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this product for my wife for Christmas. I hooked it up early for her. For this item to be rated for 300p plus watts. The sub is so weak you don't know that it's even on. Eventhough i have out turned up all the way to 6. Don't waste your money. I listened to it in the store and it sounded great. Maybe a got a bad one
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Dirtyred,
Thank you for your review of this Samsung HW-M550 Soundbar System
I am sorry to hear that you were not completely satisfied with its bass sound quality.
Our customer care representatives are always here to help with sound setting adjustment to make your audio experience more enjoyable.
Simply give us a call at 1-800-SAMSUNG, or reach us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
-Samsung Ambassador
Don't waste your money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this soundbar and were excited to get it home and hook it up. This item added a small amount of additional sound to what we already had with our tv, but no where what I expected of this product. Very disappointing product from Samsung. We took it back and exchanged it for a Polk. Cant wait to hear it.
No, I would not recommend this to a friendHighly recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome sound bar; still works great 4 years later
I would recommend this to a friendTERRIBLE PRODUCT! STAY AWAY!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.SUBWOOFER WOULDN'T PAIR. SOUND BAR WORKED FINE BUT NO MATTER WHAT I DID THE SUBWOOFER WOULDN'T PAIR. I TRIED OWNERS MANUAL (WHICH WAS A JOKE) STEPS MULTIPLE TIMES WITHOUT SUCCESS. RETURNING BACK TO BEST BUY TOMORROW. WILL STAY AWAY FROM SAMSUNG SOUNDBARS
No, I would not recommend this to a friendA bit overpriced...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The subwoofer rarely ever kicks in even when I crank it up to its highest setting. The only way it has ever been audible is when you have a bass heavy song playing. However, you can't hear it much when you're watching movies or playing video games.
No, I would not recommend this to a friendWhere's the bass?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned this after one day. Tried all the adjustments for improving sound quality and bass was still lacking. Night and day difference from the demo mode they run in the stores. Very disappointed as I wanted compatibility with our Samsung TV.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Disappointed,
Thank you for your review of this Samsung HW-M550 Soundbar System
I am sorry to hear that you were not completely satisfied with it.
Your feedback is very important to us and will be shared with our product team for future improvement.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service. We hope to regain you as a customer in the near future.
-Samsung Ambassador
- Cons mentioned:Volume
Not so good!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm very disappointed with the sound system. It is some what clear, but there in no base or volume. I bought what I thought was a good unit. If i still had the box I would have returned it. I bought this one because I bought a Samsung TV. I'm happy with the TV 65 inch 8000 series. I wish I could say the same about the sound system. I can kick myself, I read the reviews on the TV before I purchased, I did not look at the reviews on the sound system. I see others feel the same as I do. Lesson learned.
No, I would not recommend this to a friendBrand response from MsSamsung
Posted .Hello BigLou, we understand your frustration with this soundbar. If you are still having issues, please feel free to fill out this form and our Social Media department would be more than happy to assist you. http://smsn.us/SamsungSupportUSA ^Michelle
Solid but bass could be better.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is on the clear side compared to most soundbars. You can hear the voices very well when watching TV. However, I wish there was a way to make the subwoofer louder when I listen to music.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Thank you for your review of the Samsung Audio Soundbar.
Please know that the HW-M550 has a dedicated Subwoofer level control on your remote.
The button is labeled “WOOFER”, and is located to the right of the Volume button.
Push the button up or down to adjust the volume of the subwoofer to -12, or -6 to +6.
Pressing the button torevert the subwoofer volume to level 0.
I hope this helps to resolve the issues. For further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Ambassador
Good 3.1 system
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad 3.1 system but I didn't like the weak dialog from the bar. Returned for the Bose 300 system and have been very happy. Obviously a lot more money but it's the sound I was looking for.
I would recommend this to a friendBrand response from MrSamsung
Posted .GadgetJunkie
Thank you for your review of this Samsung M550 Soundbar System
I am sorry to hear that you were not completely satisfied with it.
Your feedback is very important to us and will be shared with our product team for future improvement.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
- Cons mentioned:Bass
Horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My goodness is this soundbar bad! I have to turn it to 70 before it sounds louder than my tv speakers. Soundwoofer is horrible. Just a horrible product by Samsung!! I am very disappointed as a long time Samsung customer. I will be returning this and getting a kilpsch soundbar. This soundbar should not cost more than $100!!
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Chuck,
Thank you for purchasing this Samsung HW-M550 Soundbar System.
I am sorry to hear that you were not completely satisfied with its sound quality.
Our customer care representatives are always here to help with sound setting adjustment to make your audio experience more enjoyable.
Simply give us a call at 1-800-SAMSUNG, or reach us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service. We hope to hear from you soon.
-Samsung Ambassador
Not impressed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a Samsung 300w soundbar in my bedroom which sounds great, so i purchased this one for the living room, but we were very disappointed. It doesn't sound no where near as loud. I did read a few reviews here saying you should buy rear speakers. I wish i would have read it before i purchased it. We ended up returning it and found something else better for a little less on Amazon.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Kat208,
Thank you for your review of this Samsung Soundbar System
I am sorry to hear that it did not work out for you.
Your feedback is very important to us and will be shared with our product team for future improvement.
Should you ever decide to give Samsung audio products another try and have concerns or questions, please know we are always here to help. You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG or via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service. We hope to regain you as a customer in the near future.
-Samsung Ambassador
Its allright.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its allright for what it is...i use it on a daily basis.
I would recommend this to a friendOpen Box - Excellent Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My review of the product is based on Best Buy's offering of the product, and not the product itself. I purchased this product from Best Buy's website as an "Open Box - Excellent" product. The description for this option advertises the product as essentially brand new, with all components, and only having the box been previously opened. After receiving the product, I missing a cord that should have been included - Optical Audio Cable. After calling best buy and explaining it was missing, they offered to provide a one free of charge. I went to my local best buy and picked it up. After I hooked up the system, I noticed the subwoofer was damaged. The sound coming from the woofer was reminiscent of vibrating paper. The system itself was fine, but my experience surrounding purchasing an "Open Box - Excellent" has been poor. I will return this unit and just buy the product new. Its not worth risking all this hassle again.
No, I would not recommend this to a friendSamsung nor I could make it work.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this unit along with the wireless speakers at the recommendation of the salesmen at Best Buy. I was hesitant to purchase a Samsung product based on the quality issues they have had recently with their phones and washers. Upon unwrapping my soundbar and wireless speakers, I was unable to pair the speakers with the soundbar. The soundbar was not responding to the prompt as identified in the instructions. Entered the chat room and after multiple attempts including dozens of power down sequences, the technician decided it would need to be shipped off to be repaired. The repair center took about a week before they shipped it back. Unwrapped the repaired soundbar and found the problem was still present. Talked with Samsung support and their final conclusion was that it needed to be shipped of to be repaired. I was unwilling to go through the broken process again so I returned the unit.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .TXMARK,
Thank you for purchasing the Samsung Soundbar System. and for bringing your concerns to our attention.
I apologize for the unfortunate experience you had in trying to fix the pairing issue.
Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service.
-Samsung Ambassador
Subwoofer lacking
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After seeing the demo at the Best Buy store, I thought this would be amazing. However, once I got home, and turned the bass up to +6 and the subwoofer to +6, there still was barely any sound or bass coming out of the subwoofer. Looks like a trip back to the store to see if just a bad model or just the product itself.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Korn
Thank you for your review of this Samsung M550 Soundbar System.
I am sorry to hear that you are experiencing issue with the sound volume.
Please give us the opportunity to assist you by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
- Cons mentioned:Bass
Waste of time and money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is junk. Sound is ok. But the bass is horrible and almost non existent. Stick with Sony, it is 20 times better. The bass on a Sony is awesome.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Djlc
Thank you for purchasing this Samsung Soundbar System
I am sorry to hear that you were not completely satisfied with its sound quality.
Please know that the HW-M550 has a dedicated Subwoofer level control on your remote.
It allows the user to easily adjust the volume to one's desired level,
The button is labeled “WOOFER”, and is located to the right of the Volume button.
Push the button up or down to adjust the volume of the subwoofer to -12, or -6 to +6.
Pressing the button will revert the subwoofer volume to level 0.
I hope this helps to resolve the issues. For further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
-Samsung Ambassador
was a dud !!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this system and was impressed with the easy hook up and installation UNTIL I turned it on .. no volume no bass woofer effect.. stay away from this unit
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .ray8200,
Thank you for purchasing this Samsung HW-M550 Soundbar System.
I am sorry to hear that you were not completely satisfied with its low volume.
Please check the connection between the Soundbar and other source devices, and try the following tips that may help improve the volume level.
1. If the Soundbar is connected to a TV thru HDMI, make sure to use the HDMI-ARC jack on the TV and select “External speakers” as the TV sound output.
2. Check the audio output format sent to the Soundbar. Typical options are PCM, Dolby Digital, and Bitstream. Select the option that optimizes the sound from your source.
3. Change the SOUND MODE on the Soundbar using the Soundbar’s remote. Choices are STANDARD, MUSIC, CLEAR VOICE, SPORTS, or MOVIE. Select the appropriate mode for the individual room acoustics.
4. Turn on Dynamic Range Control. This is done by pressing and holding the SOUND MODE button on the remote control while the Soundbar is in standby mode.
I hope these tips help to enhance your audio enjoyment.
For further assistance on sound adjustment or other feature usages, please contact us via one of the following options:
1) call Samsung Customer Support toll-free at 1-800-SAMSUNG.
2) reach us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
3) Connect with us via Facebook Messenger at: http://m.me/samsungsupport,
4) Find us on Twitter: https://twitter.com/messages/compose?recipient_id=18768513
-Samsung Ambassador
- Cons mentioned:Bass
Awful Subwoofer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The subwoofer is such a disappointment. I will be returning and purchasing a LG soundbar
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Disappointed,
Thank you for purchasing this Samsung HW-M550 Soundbar System.
I am sorry to hear that you were not completely satisfied with its sound performance.
Our customer care representatives are always here to help with sound setting adjustment to make your audio experience more enjoyable.
Simply give us a call at 1-800-SAMSUNG, or reach us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
-Samsung Ambassador
Not happy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got the Samsung soundbar when I purchased my 55" Samsung TV. Sound is okay but after it's been on for awhile, the sound starts being all fuzzy and robotic. You can't understand anything that is said. I have to turn it off and back on to clear it out. Sometimes it does it several times in a row. And of course, the warranty was out when it started doing it.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Sapphire49,
Thank you for purchasing this Samsung HW-M550 Soundbar System
I am sorry to hear that you are experiencing issues.
Please know that Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.
As this model only launched six months ago, it is still within the warranty coverage.
To better assist you with warranty service, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
-Samsung Ambassador
